Getting Started.

Has anyone knows why all of a sudden I have no internet. It is been 3days now I have no internet with my mobile, it works fine before but now I don’t have internet. I’ve tried to chat with the customer service using hotspot with my other mobile phone but it kept on dropping the connection. Is anyone knows the contact number of the customer service? thanks

Happy New Year and hope you can help. Just started with iD and have an iD number. I would like to keep my old number and received a PAC. Can I transfer over my old number (via PAC) and still retain my new number? I understand my Google Pixel 8a can use dual sims. Thanks.

Hi, My 81 year old Dad lost his phone last week so I've been trying to sort a new sim for him for the last 3 days and have hit a wall this evening with the situation. Dad lost his phone which obviously had his sim inside. We managed to login to his account in a web browser and report the phone and sim as lost. Next I tried to order him a new sim through the website only to find I couldn't login to his account without his phone for verification, this seemed stupid to me. Then I called customer service who advised I could collect a sim from the local Currys branch or have one sent via post within a few working days. I opted to go to Currys to save waiting, attended the store to be told they didn't issue replacement sims and could offer a PAYG sim or a contract 🤔 I explained we spoke to ID CS and they said the store would issue a replacement sim. The staff member went away and returned with a sim package, stating I could register it at home via phone, the app or website. I then attempted to register via the website, no can do as we cant verify to log into his account without his phone. So I called the helpline, they advise they can't do it without verifying through his phone! Huh? Despite clearly canceling the phone in question? The helpine then advise live chat should be able to assist, I speak to live chat who state the same thing, no phone, no verify, no new sim setup.… The helpline advise the only way to sort it is in person in store...the same store I've just been in to collect the sim from. I ask what I'll need to present at the store and I'm told it's just the sim and Dads details(name, address, number, d.o.b) I then called Currys in the hope of speaking to someone in store, but of course in this day and age that's not possible so I speak to someone in CS who says the same as ID, just provide the sim and details in store. Great I think, I'll attend tomorrow, get the sim sorted and Currys also have the handset he would like in stock so I'll pick it up while I'm there. The next day(today) I go to the local store and speak to a team member and explain the situation. They say that the sim issued yesterday couldn't have been registered anyway as it wasn't tied to Dads account and the staff member who issued it did so incorrectly. They take Dads details as issue me with a sim and proceed to call iD to get it registered and linked with Dads number. A new curveball, iD say Dad needs to present, I explain hes 81 and can't attend and say that CS at both ID and Currys say he doesn't need to be. They then ask if I have any identification for Dad, no I dont as I wasn't told I'd need it. They say they can't proceed without Dad present or his identification! The team memeber then tried to register it via live chat but the same issue, we need Dads identification. I explain he's 81, doesn't have a passport or a driving license anymore and therefore doesn't have any formal identification I'm then advised that this new sim package will able to be registered via phone so long as Dad is present or gives verbal permission for me to speak on his behalf at the beginning of the call. The saga continues...… Head home and begin setting up the new handset(which despite showing as on hand and in stock Currys do not actually have, so I got it from Argos instead) I speak to the helpline again and they try to send a pin to the phone to initialize the sim and it doesn't work. They then advise live chat can do it!!!!! Speak to live chat again and low and behold they can't because we don't have any identification we can photograph for Dad. We speak to complaints who offer a partial refund of £10 and advise Dads bus pass will be suitable for the live chat setup. Go back to live chat and you can guess the next part...the bus pass is not suitable and they won't accept it as identification! They advise the only way to resolve is my ill of health 81 year old Dad needs to do it in store! I'm absolutely livid with the whole experience and cannot believe how ridiculous the whole process has been, three days on and off, 5 calls to the ID helpline, 1 to Currys, 2 in person visits to store and numerous live chat sessions yet we still don't have a working sim. Can anyone from iD or maybe a community member help me out please? My Dad is really not in shape to be attending the store and the fact that we're being told it's the only way is beyond a joke. I'm considering contacting the ombudsman tomorrow and reporting iD for how this has been handled and fpr what seems to be a complete lack of care towards a vulnerable customer but in the meantime I just need to get this resolved so I can get my Dad a working phone, its vital to him as he lives alone, with his age and health communication is vital amd the phone is a safety net in terms of him being able to carry it everywhere around the house in case of him falling over or falling I'll. Any help will be greatly appreciated Thank you for reading Martin

Hello. Texted several times from old sim/phone to 65075 for transfer of old number but just keep getting a rely to say “we ran into a problem”.

Do new 1 month sim only contracts increase in each year in Apr and if so by how much or are there no increases once the contract is taken out.

This is appalling. iPhone 11 Pro user. I moved away from O2 in order to save a few pounds (silly of me) and I have now been with ID mobile for just over a month - and I am really struggling with it. I initially opted for an eSim but most of the time I couldn’t make phone calls, especially, I seem to have noticed, to other non iPhone users. So three days ago I have opted/replaced the eSim for a physical sim card and inserted it into my phone. At first things seemed to be better but three days later, I still seem unable to make calls to certain numbers. I have an existing claim that’s been escalated through the (pretty useless sorry) live chat agents three or four times now but i am still waiting for the so called ID ‘technical department’, mentioned by the live chat agents continuously as the ones who need to look into the issue but in reality “ghosts” which have never ever once contacted me back despite my issue been now raised several times, to get back to me. I also don’ t understand why I need to have two options in my phone settings in order to make calls: “Personal” and/or “Primary”. What is that? Anyne has any similar experience/tips? However, I think I now really want out from ID and my next step if my claim does not get answered/resolved very quickly will be to ask them for a letter of deadlock and then I will have to wait quite a few days before I can open a complaint through the Ombudsman if ID don’t supply me with one. So, I am saving a few pounds compared with O2 but I am unable to make calls (and I do get charged 55p for each MMS now)!

I'm trying to reregister with the new app, but once I get to the find my account page which needs phone number, surname and date of birth it says there's no record of my account.

What is going on with ID? Haven’t been able to make or receive calls, done the reset, got a new sim and it’s no better, I can’t wait to leave ID and go with a proper network!!

Really not getting sick to death with the 3 network and it's unreliable coverage. Calls cut out or get told from person I call can't hear me. As stuck in a contract for few more months and before I switch my number by PAC could anyone tell me that call diverts from id mobile are inclusive in your allowance to another UK mobile number? Thinking of testing rival networks to see if any improvements but just diverting my calls to it. Could you advise if this is possible and inclusive of call package with id mobile? Once established new network and contract up will just leave. Pointless paying for a service that is poor...

I’m travelling to Turkey which is not in the 50 roam free destinations. I’m looking for confirmation that I will receive 2FA SMS texts for banking and other services. I also have a £0 cap to avoid additional charges.

Getting fed up with ID mobile as network down yet again. Totally unreliable

Hi I’m new to ID mobile having switched (2 days ago from EE). I’ve switched using PAC code and it appears since my EE account was closed I lost the ability to make and receive calls / texts?. Anyone help pls thanks

AI (artificial intelligence) is becoming a part of our daily lives. If you’ve got it on your phone, it’ll be working behind the scenes right now - making things faster, easier, and more personalised. It helps your phone understand what you need, take better photos, and even guess what apps or music you might want next. It’s why your phone can suggest the quickest route home, automatically brighten your photos, and even remind you to leave for a meeting before traffic builds up. But what exactly is AI, and how does it make your phone so smart? Let’s dive in! The power of AI - what can it do? AI helps your phone do things that usually require human intelligence. It’s like having a little assistant inside your device, always learning and adapting to make things easier for you. Here are some of the ways AI is making smartphones smarter: Understanding what you’re saying. Voice assistants like Siri and Google Assistant can set reminders, send texts, and even answer random questions like, “How tall is the Eiffel Tower?” (It’s 330m, in case you’re wondering!). Recognising your face. AI-powered facial recognition unlocks your phone faster than you can type in a PIN - while also keeping it secure. Predicting what you need. Your phone might suggest an app you usually open at a certain time - or remind you to call someone back if you missed their call. Suggesting things you’ll like. AI helps music, video, and shopping apps understand your taste. Ever noticed how Netflix just knows what kind of shows you’ll love? That’s AI at work! Getting better over time. The more you use AI-powered features, the smarter they become, adapting to your habits and making life even easier. How does AI work? AI might sound complicated, but it’s basically a system that learns from data and experience to make decisions - just like we do. Here’s a simple breakdown: It learns as it goes. AI uses machine learning, meaning it improves over time by analysing how you interact with it. The more you use voice assistants, for example, the better they get at understanding your accent and phrasing. It processes information like a brain. AI is built using neural networks, which are inspired by how human brains work. They process information in layers: first recognising basic shapes, sounds, or words, then combining them to make sense of what they mean. This is how AI can translate languages, identify objects in photos, or even detect spam calls. It makes predictions – AI doesn’t just react to what you do—it also predicts what you might do next. If you always check the weather in the morning, AI might start showing the forecast automatically. This is thanks to predictive modelling, which helps AI anticipate your needs before you even ask. It adapts in real time – Some AI systems use real-time processing, meaning they analyse data instantly to adjust on the fly. This is how your phone’s camera can detect a face, adjust the lighting, and snap the best shot—all in a fraction of a second. It recognises patterns. AI analyses huge amounts of data to spot patterns. This is why your phone can group similar faces in your photo album or understand that when you say “call mum,” you mean your actual mum, not a random contact. As you can see above, AI isn’t just following a script. It’s constantly learning, adapting, and making your phone feel smarter and more intuitive. AI features on mobile phones. AI is evolving fast, and the newest phones are packed with AI-powered features to make life even easier. Here are a few of the most popular: Smarter voice assistants. Siri, Google Assistant, and Bixby learn your voice and habits, so over time they get better at helping you. Better photos, less effort. AI adjusts lighting, sharpens details, and even suggests the best angles for the perfect shot. Some phones even remove unwanted objects from your photos. More useful app suggestions. AI predicts what apps or settings you might need based on how you use your phone. If you always check the weather in the morning, your phone might start showing you the forecast automatically. Battery life optimisation. AI manages background apps to save power, so your battery lasts longer. No more running out of juice halfway through the day! Real-time translation. AI can translate languages instantly in voice calls, messages, or even signs you point your camera at. AI is also found in plenty of apps. Spotify and Netflix use it to recommend music and shows based on what you like, and even Google Maps uses AI to predict traffic jams before they happen. Final thoughts. AI is transforming how we use our phones, making them more intelligent, helpful, and responsive. It's why your AI phone feels personal - learning your habits and making life a bit easier. AI is only getting started, and soon, your phone might anticipate your every need - making life even easier than ever before!

It’s a fast-moving world and keeping on top of everything can be tough. That’s where generative AI assistants come in. These clever virtual helpers can help you manage all sorts of daily tasks – such as organising your calendar, planning trips, cooking dinner, and even shopping for gifts. In this article, we’ll take a closer look at some of the most popular AI assistants -Gemini, Apple Intelligence, ChatGPT, and Copilot - and show you how they can make your life easier. What are generative AI assistants? Generative AI assistants are super smart programs that can understand and respond to your everyday language. Unlike traditional virtual assistants, they don’t just spit out pre-set answers - they come up with new and relevant information based on what you ask. They can take care of various tasks, from managing projects to planning holidays and sparking creative ideas. They get to know your likes and dislikes, offer personalised suggestions, and save you time by handling stuff you’d rather not deal with. If you find it hard to keep up with tons of work emails, an AI assistant can quickly sort them out for you. Our pick of the best AI platforms. There are a few popular platforms that power amazing AI assistants. Let’s take a look at the ones you might already use - or maybe want to start using! Google Gemini. Gemini is Google’s AI assistant, designed to seamlessly integrate with Google’s ecosystem of apps. Whether you’re using Google Maps to find your way or Google Calendar to set up an appointment, Gemini is there to help. It can suggest local restaurants, recommend attractions, and even provide real-time traffic updates. It’s your go-to assistant for anything related to Google services, and always comes up with great recommendations based on your interests. Apple Intelligence. If you’re an Apple user you’re probably familiar with Siri. Now Apple Intelligence takes things up a notch. Working across all your Apple devices (iPhones, iPads, and Macs) it helps organise your day - from scheduling meetings to suggesting local events.Apple Intelligence gives you recommendations based on your preferences. For example, if you love music, it might suggest upcoming concerts in your area or notify you of new album releases from your favourite artists. If you're a foodie, it could recommend highly-rated restaurants nearby or exciting new recipes to try at home. If you're into fitness, Apple Intelligence might suggest local running routes or new workout routines. ChatGPT. ChatGPT, developed by OpenAI, is a conversational AI assistant that’s great at understanding and responding to natural language. Whether you need help with writing, brainstorming ideas, or even solving complex problems, ChatGPT is there to assist. It’s not just for answering questions - it can hold meaningful conversations and generate creative content, making it a great tool for both work and fun. Microsoft Copilot. Microsoft’s Copilot is all about boosting productivity. And you’ll find it in Microsoft 365 tools like Word, Excel, and Outlook, Copilot helps automate tasks like drafting emails, summarising documents, and generating reports. It’s designed to make your workday more efficient, offering smart suggestions that help you get things done faster. How is generative AI used in real life? Generative AI assistants are already making a big impact on everyday life. Let’s take a look at how they’re being used in real-world situations. Holiday planning, Fancy a holiday? Your AI assistant has got you covered. Ask your assistant for suggestions, and it’ll create a detailed itinerary, recommending attractions, restaurants, and events based on your preferences. For example, if you’re heading to London, Gemini or Apple Intelligence might suggest famous landmarks like the Tower of London or the British Museum, as well as nearby cafes and festivals happening during your stay. It’s like having a personal travel guide without the hefty price tag. Cooking dinner. We’ve all been there - standing in front of the fridge, wondering what to make for dinner with the few ingredients we have left. Your assistant can step in and suggest creative solutions. Missing a key ingredient? Your clever helper will offer substitutes. Not sure what to make? It will find recipes based on what’s on your shelves or in your fridge. Shopping for gifts. Trying to find the perfect gift can be stressful, but your assistant can make it a breeze. Just tell it about the person you’re shopping for, like their hobbies or interests, and it’ll suggest thoughtful gift ideas. Need help comparing prices? Your assistant can do that too, finding the best deals across multiple retailers. Organising your day-to-day. ​​​​​​​Busy days can feel overwhelming, but your assistant is ready to help you stay organised. With a packed schedule full of meetings, appointments, and tasks, simply ask your assistant to optimise your day. It will suggest the best order to complete your tasks, find time for breaks, and even warn you about traffic or travel delays. It gives you all that’s needed to stay on track and on time, no matter how hectic your day gets.​​​​​​​ Final thoughts… Generative AI assistants are becoming an important part of our daily lives, helping with everything from planning holidays and cooking meals to finding the perfect gift and managing our schedules. They’re making everyday tasks easier and more enjoyable. As AI continues to improve, we can look forward to more personalised and efficient experiences that save time and boost productivity. The future of AI holds plenty of exciting possibilities, so it’s definitely worth keeping an eye on what’s to come. Watch this space, and we’ll keep you updated!

didn't receive a sim - but have been billed for three months. How do I get hold of ID Mobile?

Hello, I am interested in buying a SIM only deal. But during the checkout process there is no option that allows you to obtain a SIM with a new number. The options are:- Keep my number and switch on sim arrival. Keep my number and switch now, or lose my number and switch now. How am I supposed to get a new number without switching anything? Many Thanks

When I got my SIM only deal it came with a £25 gift card with curry’s, however when they tried to deliver this I was at work so never got it. Can I collect this in a store?

Hi, hope someone can help, new contract and phone Iphone Pro 16, arrived installed sim get 4g showing on phone but unable to send receive txt or calls or anything, support chat said sim activated, tried sim in wifes Iphone 14, same thing 4g sign but unable to call/txt. Tried sim in android phone and hey presto works fine!! so we changed sim from currys re registered new sim on line and excatly same situation with new sim also wont work in Iphones but working in android. Tried re setting Iphone network etc but still nothing, anyone any ideas please Thanks all

Hi everyone, If I understood correctly, I can make calls but I can't send texts to Europe. Can someone kindly to advice me how to set up,please ? Thank you very much.

Currently i’m only able to cap my bill to £25, how do I increase this to say £100?

Android phone not working calls

My old number has been transferred to calls but text messages is still new iD number. How can I get old number for text message too? Thanks Kate

No communication whatsoever for trade in. Left in the dark. What is happening? How is this allowed?

I have missed several important NHS health screening calls because they begin with 0330 and are blocked. They go straight to voicemail which is no good because I call back and rearrange then the call is blocked again! How do I stop this happening?

I can not login to my account.It says your details do not match our records. What should I do?