Getting Started.

Hello, I recently got an additional line, I would like to replace the new number with my origional number (from the initial phone I have)  Please could you tell me how I'd do this?  Thanks Thomas 

I upgraded to a Samsung S25 Ultra today and a free Chromebook Go is included in the offer. I clicked on the link provided on the email from IDmobile but the page does not exist... 

How do I speak to a member of staff? 

Hi folks, Please could someone advise on how I can use my works phone as the same as my private one via a sim card.My expensive phone is getting damaged so I have bought a cheap to abuse but how do I use it with the same number when the sim is in the other phone ? 

This may have been asked before but how do you log in to view your plan with IDI have attempted to log into the site with the URL below but every time i click on get started it try to do something then takes me straight back to the get started button and it just loops this process.I have not yet activated the phone is this why i cant fully get in yet???https://my.idmobile.co.uk/login

Since ive started my contract with ID I get emails from them constantly about stuff i have no interest in and I cant seem to find any settings to stop that. I dont need emails to show me how to check data usage or what perks I get with my contract. Is there a way to just stop all emails from them?  Thank you

I have recently switched over from Three to ID Mobile. It seems that the PAC porting process hasn't been completed correctly, as certain people are able to call and text me, and other people cannot. Those who cannot call me say that when they try, a different number appears that is not my number. Why is this happening and how can I resolve it? 

Hi! I can’t activate my Apple Music offer , it says UID missing or incorrect, I tried different browsers and also from my pc

I have a Samsung s23 and recently its been charging temperamentally and now only slow charges taking 8 hours to charge! Cannot upgrade for another 3 months at least! Any advice?

Hello I’ve received my sim. But after creating a sign on for the app it keeps sending me round in a circle, back to get started I put my info info and then back round. alos the live chat doesn’t work for me I’ve tried the cookies etc as stated in the help guide help please 

I have unlimited everything and am going to amsterdam soon.Can I use my data and phone while there or will there be extra costs if I do?

Hi my daughter’s eSIM just randomally stopped working. I tried to reinstall it it didn’t work. Got in touch with live chat who sent out a replacement sim. It works in my phone (iPhone 15) but not in hers. It’s not locked as she’s been with ID for a couple years now it was working fine till a few days ago. She put an EE sim in and it’s working fine. Tried again with an eSIM for her today after the sim wouldn’t work and it’s stil not working. I have no idea how to fix it. Has anyone had this issue and been able to resolve it? 

Hi I am abroad in a country that is covered by data roaming buts not showing as available on my phone in setting 

On mobile (iOS, iPhone 16):Fresh install of ID Mobile App (this is a new phone, but for an old ID Mobile account) Click “Get Started” Enter username and PW. Takes me back to the page with the “Get Started” button. On Chrome (Mac): Go to https://my.idmobile.co.uk/ Blank page. On Safari (Mac): Go to https://my.idmobile.co.uk/ Shown a welcome page with a “Get Started” button Click this button, just reloads the welcome page. This is an existing ID Mobile account.I’ve tried deleting and reinstalling the app and clearing browser caches.

I need to find out if my iPhone I have through ID Mobile is locked or unlocked?  So that I know whether I can use a third party eSIM when abroad

I have a phone contract out which my mam took as she needed a phone. She sadly passed away in July. Do I have to carry on paying this or is there anything I can do. Im a single parent on benefits and im struggling. I also have a contact out with ID as well in my name. 

Can I call abroad from the UK on a SIM only plan? 

Dear iD Mobile Team, I switched from Vodafone to iD Mobile three months ago, mainly attracted by the competitive phone offers you had. However, since then, I have been facing serious issues that are making my daily life significantly harder. SMS Reception Problems: I am unable to receive messages from many companies, especially verification codes (OTP messages). These messages arrive after a day or two, or sometimes not at all. This is a major problem for me, as I rely on these codes for essential services. I cannot understand why this issue persists, but it is causing me significant inconvenience. Misleading Coverage and Internet Performance: Before purchasing the SIM, I checked your coverage and internet speed maps, which showed full 4G coverage for both my home and workplace. Unfortunately, in reality, the network reception is extremely poor in these locations. This discrepancy between the coverage map and actual service quality is very d

Mt galaxy tab says i need a sim card,to tethering or using a mobile hot spotCan any sim card be usedOr does it have to be the same sim as my phone 

Need to speak to assistant 

I think I’ve ordered two SIM cards when I was only supposed to order one, how do I cancel the other? 

How do I use my phone to pay for things? I. E. Pay By Mobile things on Google Play Store etc

Has anyone got an iPhone 16 pro max using id mobile and experienced issues with SmS messages?The phone can send an sms but then afterwards I get a message saying the message failed to send even though it was received by the recipient. I can’t however receive text messages.I’ve followed all advice from Apple and Dr Google to no avail and even done a hard reset.ive tried the sim in another iPhone but the same results occur. ID mobile fobbed me off to Apple the other day so before I go back to them tomorrow, has anyone had similar issues?