Getting started with iD.

Bringing additional existing number to you when I already have an account and number with you I am already registered with ID mobile with an ID mobile number my wife uses.I have the new ID sim card been delivered today & will input the PAC code Monday. Can I leave the new sim card out the phone as I can't afford to be without phone calls for a long time? And then I presume I will know when the new sim card with my existing number is active, as the old sim card will stop working? Can I then add this number (my old number with EE for 30 years) to the ID account I already have? As I've heard on these forums people struggle adding their existing number to an account they already have with ID mobile. ie. I don't want to add the number that came with the SIM to the ID mobile account now do I? Will I then see both numbers under the one account? Will I then get two lots of £7 go out the bank on different dates?Or can I get one whole payment out the bank for both numbers? As if this goes OK, I am then bringing a 3rd number to ID mobile as I have 3 numbers on one phone.I also have two other numbers for work on Lebara, so you can see I want to cut my admin time down to a minimum. I'm trying to add a message & keep getting this:Embedded media upload permission is required to use oembed content

Got a. New phone , changed from EE to ID I have no signal, can’t send or receive phone call or messages. in settings ID doesn’t even come up as a network? any advice would be great please. Thanks

My motorhome needs a physical SIM card. Upon receiving it, i need to have it ‘approved’ by idmobile via a text to a phone, with the SIM card in the phone. My phones only have eSIMs. I have no phones or iPads, etc which will take the physical sim. How else can I ensure that idmobile enables the SIM card?

I’m trying to activate my new sim

Trying to set up id mobile app but cannot as verification code is not being received due to text message issue following switch over. Any ideas?

Hello, my Apple promo emails links are not working. Can someone fix this please?

Have received the joining offer for Apple. Apple TV worked fine but Music and Arcade are saying “UID Missing or incorrect.” Have tried on several browsers with no success. Please send me a private message to advise. Many thanks in advance.

I want to register to the mobile id app but it says my details are invalid

Signed up last week to ID Mobile, and used the requested Pac Code from current provider to schedule a switch day, which is today 08/08/2025. All confirmed in the documents on sign up. As of this morning, it is still showing my given ID Mobile number on sign up on the activated eSim in my phones sim manager, and my current provider, which is still working, in slot SIM 1. I was expecting my current provider in SIM 1 would not be active, but it still is I was thinking the swich would have happened at midnight last night, or is it midnight tonight? Or will the switch happen throughout today? Thanks

I’ve been trying to redeem apple offers Tv/music/arcade, but like others on this forum im getting error UID Missing or Incorrect when i click the links on the welcome email. The TV Link was missing from the email and instead Mcafe for 90 days (Which i wont be redeeming) I’ve tried to resolve with chat, however they’ve not been able to help and im quite shocked at their responses. Firstly they said they cant help and that i need to try and resolve this issue with Apple The second option was that they will cancel my contact and will refund what i’ve paid since joining. The third option was that they will give me 1 month credit on my contact, and not give me the offers. Does anyone know how i can get some help to get the working links for apple offers? I have tried the links on different browsers and different devices - Same issue.

I have just done the switch today from O2 to ID, keeping my o2 number. My O2 account stopped working this morning & I put my new ID sim in turned my phone off for 10 minutes and noticed I had no service and data wasn’t working. An hour later I turned it on & off again still didn’t work, and noticed I can’t call anyone. 7 hours later my data and outbound calls still isn’t working. Any help would be much appreciated.

Hi my mobile no is different when I text than when I call I've only got one sim card

Switch from O2 to ID mobile did not work on the day it was supposed to despite a reset of my phone. I’m in Menorca currently.

How long have people been waiting for the trade in promo payment to be paid.....I have tried contacting tradeuphelp@currys.co.uk and tradein@currys.co.uk and after multiple attempts to both haven't received a single reply. 20th June they received the phone, the main payment took a week or two but then nothing since. I filled in the form for the promo so no reason why I shouldn't have received the additional payment.

Hi, Hopefully quick question. I already have a phone contact on my account, that my son uses. I have just taken out another contract, for my daughter to use. I can't work out how to get this second phone onto my account. I'm also struggling a little to get going on the phone, new iPhone 15. It seems to have cut off my daughter's old (Vodafone) account, but not turned on the new ID Mobile account. Any thoughts gratefully received. Matthew.

RCS chats problems has not accepted transferred number. I verified the number and it is stuck on setting up.

I have started using ID. Switched from other provider. Always had answerphone on my mobile. Cannot find the way to do it anywhere. Please give me instructions. Thank you

Hi my link is not working for the offer, it says the uid number is wrong

Hello i just purchased an id sim contract few minutes ago. And I would like to maintain my current phone number from EE.

Can’t load Apple Music 3 months offer and can’t see a way round it so can someone please send me the correct link

When i get my pac number from my old provider how do i set it up with id

I tried to tranfer my old number to ID mobile. I entered my PAC and Transaction number but still got an error message, saying that there is an issue with the information provided.

I recently set up a pay monthly SIM card with iD mobile, intending to begin using it once my current phone contract ended on the 24th of July. However, I’ve encountered multiple issues and am extremely disappointed with the service so far. Despite several attempts, I’ve been unable to access or set up my iD Mobile account. Each time I try, it states that a verification code will be sent to my email address—but I have never received one. I have checked my inbox, spam, and junk folders thoroughly, but nothing has arrived. I also attempted to get help via email, only to be told that no one monitors the inbox. As a last resort, I reached out to your team on Instagram and was provided with a customer service number. However, I’ve been unable to get through, as the line requires me to input a phone number associated with the account—something I was never given in any documents or with the SIM card delivery. This entire experience has been extremely frustrating, and I am appalled by the lack of support and accessibility. Due to the urgency of needing a working SIM by the 24th and the ongoing issues I’ve faced, I had no choice but to take out a contract with a different provider. I still cannot get in contact with anyone or set anything up. I need to cancel this but am unsure how too Any help would be greatly appreciated!

I recently switched to ID from Sky and immediately transferred to my old number using a PAC code. Since then I have been able to make and receive calls but I'm not getting or receiving texts. I can't log into the ID mobile app because you need a coffee texted to you. I'm worried I'm missing important texts. Anyone know what I can do?

I have just made the switch from EE to iD mobile. I opted to keep my number from my previous network provider using my PAC number to switch but have just received a text from iD with a new iD mobile number. I still really want to keep my previous number- how can I go about resolving this please?