Recently active topics.

My son has an IPhone 13. He is using data like water. It’s an ongoing issue but he’s just used 16GB in 4 days. He has previously enabled low data mode and says he’s turns the data off when home. I have no idea how I can find out what is the data being used on. Any ideas?

While I’m at home my internet doesn’t work on my phone at all! I have tried my SIM card in another phone as thought may be the phone, but still the same. works while I’m out and about but not at my own home it’s starting to bug me can anyone shed some light on this issue

My SIM decided to not always.go into emergency calls with no internet. I paid my bills and it says working but it has been down for a few days. What can I do?

When can I expect my id mobile phone to start being able to make and receive calls

I haven't received any confirmation of my order at all but have had money taken out of my account

I have been overcharged. I usually pay £38. Last month I gave notice to cancel my plan on the 21st of February and on the 28th of March I have been charged £66.91. I assumed this was because I cancelled but I have had a message tonight saying the disconnection of my contract has been cancelled. I still want to cancel my plan and im not sure why I got this text message. I logged in to cancel 1 more time and it now says I will be charged £ 29.80 if I cancel today. Can someone please tell me if I have cancelled or not and what all the charges are for. Thank you

Today I've received a debt letter for £648 for a 13 day contract. The contract was cancelled due to no service at all and not being able to connect to WiFi. Just chatted to so called customer service who tell me the bill was generated because I ported the number first then cancelled the contract, I did this because this is what car phone warehouse told me to do, id customer service tell me I should have cancelled the contract then ported the number. Who's right? She says there's nothing she can do as by porting the number first this has generated the bill. I'm not paying £648 for a 14 day contract that was cancelled through no fault of my own.

I’m aware there has been an issue with not receiving text messages. This has been a problem for a few days and has not been resolved. My partner is also with ID and is having the same problem. My nephew is with 3 and also having the same problem. No problem with calls or what’s app etc. clearly a problem with the 3 network. Has this been escalated to 3? Any resolution? Thanks

My daughter is in iceland and having trouble accessing her mobile data

changed from o2 to ID mobile ( got new iPhone 16 pro max) First sim you sent didn’t work said I had no service the phone was running solely off wifi only. I cannot send any iMessages or FaceTime anyone. I can only use SMS text message not iMessages. Tried all the steps and network resets in settings. You have sent another sim, same problem, tried all the fixes and setting changes still nothing! I have today put this new ID sim into my old phone (iPhone 13 pro max) and everything works fine?? Why does the ID service and network not work in my brand new phone ( iPhone 16 pro max?).

many times there is no signal I can't receive calls what is happening with this network ID

Hi, I pre-ordered a Pixel 9 Pro with an unlimited data plan on 28/03/25, it says that the phone will be available on 22/05/25. I have already received an email with my E-SIM and contract summary. When will I start being charged for the plan? Obviously I can not use the data plan until the phone arrives and the phone sale was part of the contract, so will my contract/payments start from when the phone is shipped, and therefore only be charged from that date? I have scoured the FAQs but not found any information on this in particular - the help chat agent first told me that I would be charged immediately as I have received a confirmation email but then backtracked and said I would only start paying from when my phone was delivered and the E-SIM is activated. Any help is appreciated.

Hi, Since Saturday three different companies have sent me OTP’s but none have been delivered, tried multiple times, texts between me & my family send & arrive as normal, anyone able to get to the bottom of it?, have tried Live Chat twice today and it is utterly useless.

Issue has been going on for over a week and my elderly mother can’t ring me so I’m not happy according to the 3 website there’s an issue with my area - how do I get this sorted ?

Hello, I have to turn my phone off to receive calls and make calls. Nearly 10 times a day I’m not able to make or receive calls. This is urgent to fix.

I have no signal anymore.

Anyone else having poor data in the Exeter, Devon area. States 5G but useless.

I posted the message below 10 months ago with 0 help from ID Mobile. A few weeks after that, I was diagnosed with leukaemia and had to stay between hospital and home since then, both of which have good wifi. Now I am recovering and getting out more, I see the terrible ID Mobile coverage persists and I am still not receiving a useable service which I have been paying for. I would like to cancel since you are not delivering what you charge me for. —- Previous post, 10 months back: I signed to an ID mobile contract a few months back to reduce costs after many years with EE and find the ID Mobile coverage is so terribly bad, I am not getting the service I signed up and paid for. I can not use anywhere near the tens of GB of data I signed up for since my phone is permanently next to useless now unless I am on Wifi. When I was with EE the coverage in the same phone was always excellent. ID Mobile, this is not good enough. I’d like to cancel my contract since you are not delivering a useable

Hi, Last 2 weeks I'm trying to get in touch with live agent to close iD mobile account for my deceased husband. He passed away recently. Every time I go though the bot chat I'm unable to connect with a live agent. All the time I get message 'sorry we don't have available agents try again later'. No matter what time a day I try this message is there. As a next of kin I'm responsible to close all my husband's accounts and I'm unable to do it here! Could you provide me with email address or correct contact with live agen, please?

I have been having issues with receiving text messages. It happened earlier in the week and I thought it was a one off. I've now just received a substantial amount of work messages that were sent as early as Tuesday. Anyone else having issues?

My contact ends on 28.4.25. I intend to get a new phone and plan (still with I’d) via mobiles.co.uk (they’re much cheaper than the upgrade offered by I’d). I’m assuming I need to request a PAC and to give 30 days notice today, so the contract ends on 28.4.25. Is that correct? Thanks

My phone gets seriously hot on use

Hello, if the provider (ID MOBILE), without informing, not providing services as it says in my contract, can im able to break my agreement? As i know that's why we singing agreement's. Thanks.

Worse Network and speed . I want to save this number but i want end contract with this sim after this month.