Recently active topics.

I have recently changed my direct debit details which has been a problem as payments are not being taken, but when I checked my payments it shows that two payments were made in mid April two days apart. Who can I contact about this please.

I have 2 ID mobile SIMs: one in my phone and the other in my 4g router. My phone gets a solid 35Mbps and until yesterday so did my router. Yesterday the router speeds crashed to a few (like 5!!) Kbps and with latency so bad no internet connection can be established or maintained. I swapped the SIMs between devices and get the same behaviour. The finger then points at either the router or the network. As the issue tends to go away late in the evening that kind of rules out the router which either works or doesn't. So...are ID/3 doing something to discriminate/throttle the use of SIMs on routers, or is there just something up with the network where I am? Can't get any info, the Network Status Check tool says there might be something up, and I've given up on the AI bot/chat as it's always "too busy".… Anyone else been through the same loop? (CF35 area if that's of any help) Thanks!!!

I’m trying to log in on the app but it keep telling me my details don’t match

Hello, Been a customer for years. Needed to set up roaming today and discovered the old app is gone and I had to re-register and use new app. Managed to create new login then got stuck adding my mobile number. It keeps saying the mobile number, name, and date of birth don't match anything on record. Chat is down and Id had no telephone support. Traveling early tomorrow, so am stuck. Help?

I’m currently roaming and can make calls without any issues. However, I’m not receiving text messages from Hungary. I’ve checked all my phone settings and everything seems correct, but SMS from Hungarian numbers are not arriving. Please help.

Hi, I got the S25 Ultra last week but couldnt stand Android, rang to see if I could exchange to Iphone but couldnt. Sent phone back as within 14 days cool off, currently with DPD. What I would like to know is will teh contract be automatically cancelled so I can get a new contract for the Iphone and would I be able to keep the number I ported across originally. Thanks in advance.

I have purchased 2 ID SIM cards for use in our iPads when we are away in Europe. roaming is turned on in the ID app & on both the iPads but I cannot access the internet, I get a message ‘could not activate mobile data network’ everything works ok if I put my O2 sim in the iPad. can anyone help? thanks in advance

My Samsung S25 won’t connect to Internet. It is fine in Wi-Fi, but when I am out of a Wi-Fi zone it says no Network connection available. I have plenty of Data. I have tried all the on line advice, including conneting and reconnecting, resetting ‘Access Point Names’ and adding Network details agin. Nothing seems to work. Very frustrating. Not sure if this a Phone issue, Network issue or Sim issue?

I have two very old phones that I need to stop paying for as they were destroyed with the SIM cards some time ago. I have the numbers on record but can not use them of course as they were destroyed, I can not find a way to cancel them on the site or find someone to actually speak as there are no contact numbers on the website. The only way was to cancel the direct debit so I have cancelled them both but need to let ID mobile know what has happened. How do I actually get in touch with someone to discuss this?

Hello, I’m going through a tough time financially currently due to being on sick pay, there won’t be enough money in my account for the direct debit, could I have some assistance on what to do next?

Could a member of ID mobile please clarify the position with roaming in EU . Can I use up to my monthly allowance of 108GB or am I capped at 30GB. Many thanks

Could someone tell me if the SMS will be delivered or lost in the following scenario please? SIM card for number 07123456789 removed from phone SMS sent to number 07123456789 07123456789 ported to a new provider on a new SIM New SIM for number 07123456789 entered into phone and phone turned on

Where is customer support?

I’m currently in process of moving my families numbers over to ID mobile. Is there anyway I can apply a nickname to each phone number so I know which person the plan/number is for? Thanks in advance.

I want to port my number to another Network as I'm not happy with ID however I'm tied into a 2 year contract which I want my son to take over and import his number. Is this possible please?

For a few months iD charged me for a blocked number. Why?

I have been recently experiencing very poor mobile signal in the South East Wales area with often no data access in areas that I normally have a good 4G or 5G signal, is there any reason for this?

Hello, I'm on monthly payment 2 year contract and the contract is still active and I've been paying via direct debit so payment is upto date as well. However, I noticed I don't have a mobile data and when I logged in the app it says the plan is disconnected. I've used my own credentials and I'm not sure what's happening here. Can you please help?

I have still not received my Apple TV offer. I’ve checked my junk mail folder and not there either.

So I decided to do an upgrade before my last contract ended. I had in place at the time unlimited data everything. I chatted to an upgrades team and decided to get the galaxy s25 ultra. Also with unlimited data. However I now have charges on the account for data used outside of the plan that total £95.44 during the upgrade process from my last phone to my new one. Clearly they have not applied the bolt on at the time of the upgrade properly. I have tried many times to try to resolve this issue. I have raised a complaint. My current bill outstanding is £95.44 it should be £41.99 per month. Anyway as I am still in a cooling off period I am seriously thinking of cancelling my contract and returning the phone. You can never get anything resolved with company because half of the agents just don't understand what your chatting about. Its just ridiculous. However the agent tried to off me £20 off my next bill in compensation. Im not going to be paid off for incompetent staff members mistakes.

I am in Portugal and assume I have roaming. When trying to make a call on my UK number to another UK number I get a message that states 'cannot connect to mobile network'. Why and what needs to change?

Hi I was supposed to get headphones with my contract when I took it out. I still haven't received them. Thank you

I want to know what it will cost to use my phone when abroad