Recently active topics.

I have bought my daughter a new iPhone and monthly contract, moving from Vodafone to ID mobile. I requested the PAC from Vodafone a few days ago and was told this valid for 30 days (til 30th May). I picked up new phone yesterday from curry’s and was advised by a member of staff that as soon as daughters old phone stopped working (number ported), the new phone/contract would start (I questioned this as my understanding was that I could choose a date within those 30 days to “switch” - this is because my daughters birthday is on the 29th May so was hoping to do it nearer the time). Today I have received an email with a QR code saying the new e-sim is ready and once downloaded can take a few mins to set up. My question is do I need to do this now if her old phone is going to stop working, or will her old phone stop working when I download the new sim, meaning I can wait until nearer her actual birthday?? thanks in advance - have been with the same provider for decades so have never had to

I recently upgraded my phone with ID and part of the offer was an additional £200 cashback when you trade in your old phone. I sent on my old phone which you acknowledged that you received and I completed the paperwork as requested but 2 months later I have still not received the £200 . What do I do to chase this?

Hi, I am travelling to Montenegro which is outside the free list and have noted the charges it costs to use my plan outside of this. Does ID mobile not offer a daily plan to use this like other networks to make this more affordable? I.e a £2 cost additional to use this?

Since joining is my handset has had problems with receiving calls. The only way to hear is for me to put the phone on loud speaker at the start of call . If this is not done . I cannot speaks or hear the other person on the line . In addition to this the reception or quality of the line is very poor and almost all conversations the other person says the line is poor . I believe this is an issue with the handset which I am not at fault for . Please can this be reviewed . I have struggled to contact you earlier as it is difficult to get in contact with id mobile or know the correct reporting process

Hello I have recently received an text message saying that I have added a data add on which I have not done so can you please take it off as I have not used it and it has been added to my balance.

I have not been able to use my eSIM on my android phone , I ended up putting it on my husband iPhone , which he also as an I.d mobile eSIM . I want a physical sim in replacement of my eSIM

Hi , I’m holidaying in Europe and have 30 GB data roaming , confused about the charges if I go over that. Contract says £3 per GB extra charges , but there us also mention of 10p per 1gb charge?

I paid my outstanding balance around 12pm yesterday, it’s now 3:27 and i still haven’t been reconnected. it’s been way over 24h and i can’t speak to anyone to get it changed. what do i do

I went to get my replacement sim at Currys yesterday until now it is still not working.I activated the sim already. I don't know if I missed anything Please help 🙏

In the US on holiday and data cap immediately reached. Now unable to call 7777 to top up or change data cap, live chat isn’t connecting me to anyone despite being in hours just goes through the motions then never connects me to anyone and when I try to add data my app and id mobile.com want to send me a code to my phone which I can’t receive because of the breaches data cap. What a terrible system. I will be leaving ID after this. Wasted over an hour of my holiday already and lost my paid for airport taxi transfer. Maddening! can I call id mobile from someone else’s mobile to top up? Is there a way out of this loop!

Hi, I’ve just signed up yesterday based on all the good points being advertised. However once I’ve signed up, I realise I cannot use hotspot with the data, it doesn’t allow me to tether the hotspot. Then I found other people also have the same issue. This leads me want to cancel the contract because my purpose of having this extra number is so I can share the mobile data with my other devices. But when I try to cancel the contract, I was told I’ll still be liable for a huge bill regardless the check out page showed me 30day return? Can you please explain this? Thank you Chloe

Hi. I’m new to idmobile and the App worked for about a week then opened with gobbledygook. So I uninstalled the App then reinstalled it, but it wont open. It seems that the Captcha is blocking it as it goes in a loop and back to the beginning where I have to log in again, and start Captcha again. Can anybody suggest anything please?

I need proof of purchase and proof of usage but live chat is not connecting me to any of advisors.. what to do now

My contract finishes on 17 th may I want to cancel my contract from 17th can you send me the process to do.

Hello, I’ve recently got a new iPhone which I need to add my eSIM but I need a qr code to reactivate. I can’t access my account through the app as I never added it and it needs to send me a confirmation code to my mobile number (which I currently don’t have access to). Is there a way that I can receive the qr code to set up the eSIM via email? thanks in advance

Cut off, paid bill , 24 hours later phone still isn’t working. Paying for a service I can’t use. I need my phone back on.

Hi, I upgraded my plan around 2 weeks ago but it’s not showing on my account I bought a plan for 120gb data

I am travelling to Poland in 2 weeks and I need help making sure iam able to use my phone.

I see the Rugby area is suffering the usual issues of constant data and calls dropping out and back in yet again. Been like this for over a fortnight now and getting a bit tiresome tbh. I suppose all this nice weather is now to blame after all the horrible weather. Is the air too warm for the waves? 🤪 Is there a Goldilocks paradox where it's 'just right' ?

Why do I have two numbers - the old one I switched, and want to use, which is the ‘primary’ one, and the number ID gave me, which I don’t want, called ‘mobile data’. I’ve accidentally sent messages using mobile data and my contacts don’t know it’s me!

Switched to iD and kept phone number . Was supposed to be complete 28 April but had an email yesterday to say complete. Big problem, can’t receive or make phone calls. What should I do ?

When trying to log into the app I am getting a lengthy error message which incudes ‘failed to attest the validity of the general cryptographic key’. Any ideas what to do?

I can not get roaming and the. Network provider number is different from my mobile number

Hi everyone. Has my one else noticed that new customers are apparently offered a better Del than us existing ones? I’ve been with ID for a long time now on a monthly rolling contract and when I looked at upgrade plans for sim only I saw that unlimited everything is an option for £18/month. However, when a friend looked who isn’t an ID customer they got the same deall offered for only £15/month. I thought these sort of goings on were now illegal, as that’s what the energy companies used to do. Anyone got any insights as to why/how this is happening and who we can speak to in ID to try to get the same good deals offered to new customers. Cheers

If I change to a ID simcard will all the apps ,phone numbers emails etc stay in place if I retain my number ?