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I eventually gave up trying to resolve an issue and left the network. I've just checked my bank and IDmobile have taken another monthly charge when I still had 14 days left on my old one.

With the sun shining, there’s no better time to head out into nature and explore the UK's breathtaking trails. But there’s no need to stuff your backpack with massive OS (Ordnance Survey) maps. The most powerful navigation tool you own is already in your pocket! Forget the old-school maps and pricey GPS devices. Today’s smartphones, with the right apps, can be your guide, safety net, and personal trainer all rolled into one. We’ve rounded up the essential apps that turn your phone into the ultimate hiking companion. Plus, to help you get kitted out for your next trek, we're giving one lucky reader the chance to win a Garmin Venu 3s! Whether you're strolling through the Yorkshire Dales or summiting in Snowdonia, your trusty mobile will help you uncover new routes, stay safe, and track every step. Your guide to navigation apps. Different apps shine in different areas. Here’s our breakdown of the best navigation tools for UK walkers: OS Maps: This one’s the gold standard. It taps into the official, highly detailed Ordnance Survey maps trusted by hikers for generations. If precision and reliability are non-negotiable for you, OS Maps is your go-to. But if you’re going for a stroll around the local common, it’s probably overkill. AllTrails: Think of it as social media meets hiking. With thousands of user-submitted trails, reviews and photos, it’s perfect for discovering walks nearby - including hidden gems you won’t find on a printed map. When it comes to finding great walking routes, you can’t beat local knowledge! Komoot: Planning something longer or more adventurous? Komoot offers turn-by-turn voice navigation, making it feel like a sat-nav for footpaths. It’s brilliant for hikes, bike rides or weekend treks into the unknown. The most important app for your safety: What3Words. If you take one safety app with you, make it What3Words . This ingenious tool divides the world into tiny 3-metre squares and gives each one a unique three-word address. If you ever get lost, injured or stuck in a remote spot, you can use the app to share your location with emergency services - down to the exact metre. Fast, simple, potentially lifesaving. The Golden Rule: Always download offline maps. You can’t rely on mobile signal in the hills, valleys and remote paths of the UK. That’s why downloading your maps before you go is absolutely essential. That way, you’ll always have some means of finding your way if your mobile signal gives up on you. Apps like OS Maps , AllTrails , and Komoot let you save your route directly to your device. Offline access not only gives you peace of mind, but it's also a smart move for your mobile plan. It saves your data and extends your battery life by avoiding the constant search for a signal. Track your trek with a smartwatch. Want to know how far you've walked, how high you've climbed or even how many calories you’ve burned? Pairing your phone with a fitness tracker can turn an everyday walk into a full-on wellness activity. Wearables like the Apple Watch, Samsung Galaxy Watch or Fitbit sync with hiking apps and give you real-time updates on distance, elevation gain, heart rate and steps. Looking for a great deal on wearables? Check out the latest smartwatches at Currys. Giveaway time! With a few key apps - like OS Maps for navigation, What3Words for safety and the golden rule of downloading offline maps - your phone becomes the only gadget you’ll need for a successful day out on the trail. So go on: download the apps, choose your route and set off on your next adventure. Happy trails! o enter our Garmin Venu 3s giveaway, let us know in the comments below: What's your favourite hike or walk? We'd love to see your adventures, so feel free to share your photos! The competition closes on Monday, 18th August 2025 at 23:59. The winner will be picked at random, so keep an eye on your inbox or DMs for a message from us. Happy trails!

Hi, I got a replacement sim from curry's yesterday as I normally use esim. I've activated it and put it in my phone but doesn't work and just says emergency calls only or no service. Any help appreciated please.

i have set up a new account on 15/07/25 and asked for my old number to be ported over on 13/08/25 which is when my contract expires with my previous provider i haven’t received my new sim card yet but on 16/07/25 i received a text from my old provider to say my contract has been cancelled and i now have no phone or data i can’t set up my new account as i can’t receive the text message and i am also having to pay my old provider extra costs as my contract has ended before it expires i was advised to get a blank sim card from Curry’s which i have got but when i try to activate the card i am getting an error message how can this situation be resolved? the ID mobile sim for the new account isn’t arriving until 18/07/25 so that would mean i would be without a phone for 3 days , this is totally unacceptable and if ID mobile had ported the number over when asked too this wouldn’t have happened there is no customer services number to actually speak to a person and i feel i am getting no help can someone advise how to get my contract up and running with my existing number today if this isn’t resolved today i will ask to cancel my contract and go to another provider

Hello I am wondering if I am able to cancel a addon that was accidentally added on to my contract. It is for 15GB 12 months. I really do want to have to pay an extra 30 pound a month for a service I do not need as my contract is unlimited everything. Thank you for your help in this matter.

Hi there, I received a text message to say new SIM has been activated but I have not requested a new SIM. Now I have no phone signal and can’t receive text messages or calls even when connected to Wi-Fi. Regards, Simon

How do you get access to voicemail? ((Tried "1" and "123", but nothing).

I am new and moved my old number to ID mobile. I keep getting no service and phone calls are interrupted. It works fine for a couple of days then back to normal service again, although it doesn't stay long but quite annoying specifically I changed to this expecting a better service. Any help or advice plz.

We are going on Holiday at the end of the month and I was checking to see if I can roam in Cyprus on my plan. After checking the list its say Cyprus in in Band 1 where I calls, texts and data is covered under my plan how ever at the bottom Cyprus is listed under the destinations Not covered at all and will incur charges on calls texts and data. I presume I would be covered and hope its a typo on ID mobiles behalf but I would like it clarified.

I have a Google Pixel 7 and have just left Smarty to come to ID. They both use same network but my data connection with ID is shocking!!

I have iPhone 15 bought with ID mobile and E sim. I recently went to Spain and I couldn’t access my data unless was using a wifi. It was so frustrating as I couldn’t use the maps or anything. Can someone help please

Last month (and previous) voice network downtime. Any compensation?

I’m trying to add my son’s plan to my account so I can request a new SIM (because he dropped his phone in the river and lost the phone and SIM) How can I add this plan without access to the phone to be able to receive the confirmation SMS message? Alternatively, is there a way of requesting a replacement SIM for a plan which was originally registered against my email address but has not been added to my account in the mobile app? Any suggestions welcome - this must have happened to other people Thanks

Dear iD Mobile Community I recently switched my mobile service from O2 to iD Mobile. Since the transition, I have been experiencing an issue where I am not able to see the caller ID on any incoming calls. All calls I receive are displayed as "Unknown" or "No Caller ID", regardless of who is calling. I have already taken the following steps to troubleshoot the issue: 1. Checked with multiple contacts (friends and family) — None of them have enabled any setting to withhold their caller ID. 2. Verified with multiple devices — I’ve tested the SIM in another phone and still face the same issue. 3. Phone settings reviewed — Caller ID settings on my phone are correctly configured to allow incoming caller information. It’s clear the problem began immediately after switching to iD Mobile, and KEEP MY NUMBER. The ID Sim was working perfectly before Keep My Number. I have changed the physical sim on advise of ID Mobile Team. ID Technical Team is investigating but its 3rd month I am bearing with all calls as UNKNOWN. MOBILE SHARP AQUOS R.6 PHYSICAL SIM. Any Insights are highly appreciated. Thank you for your support.

Sports fans are in for a treat this summer. It’s jam-packed with huge tournaments, races and more – and to celebrate, we're giving you the chance to win a HISENSE 55E6NTUK 55" Smart 4K Ultra HD HDR LED TV! If you don’t want to miss a second of the non-stop action, we’re here to help. We’ll show you how to stream all the unmissable moments live on your iPhone or Android. And we’ll explain how to get your phone plan prepped, whether you’re watching at home or cheering from the sidelines abroad. Just follow this handy guide to catch every goal, match point and chequered flag without any nasty surprises on your mobile bill, and find out how to enter our incredible giveaway. Let’s get going… First things first: Get your data plan match fit. Streaming sport can use up a big chunk of your data. Meaning it’s a good idea to check your plan before kick-off to see how much data you’ve got to play with. Watching in standard definition can use up to 1GB per hour, while high definition will triple that, gobbling up a whopping 3GB or so every 60 minutes. If the football goes to extra time and pens, it’s safe to say you’ll be using a lot. So, if you’re planning on watching every single second, now’s the perfect time to think about upgrading. With a new plan, you might even be able to get more data for your money! Watching in the UK: Wimbledon & British GP. Most sport nowadays is locked behind a paywall. You don’t need an expensive subscription here though. You can catch two of the UK’s biggest sporting events for free on your phone… Wimbledon (June 30 – July 13) – Arguably the biggest grand slam in the tennis calendar, Wimbledon is always ace. And it’ll serve up some big hitting matchups, with world number one Jannik Sinner looking to bounce back from his final defeat at the French Open. But if Carlos Alcaraz – last year’s winner – has anything to say about it, we could be in for another titanic battle for the trophy. You can stream matches from each round live on BBC iPlayer. British Grand Prix (July 4 – July 6) – Hamilton’s switch to Ferrari hasn’t exactly gone to plan so far. With zero wins, and zero finishes on the podium, Lewis has a lot to do to climb the standings. Could home advantage at Silverstone help him take the top spot? Find out and watch the race live on the All 4 app. Roaming in Europe: Tour de France & Belgian GP. Jetting off to Europe? You can use your phone just like you do at home (in certain countries) with iD Mobile’s Roam Free service . You’ll have pretty much the same amount of minutes, texts and data from your regular plan (up to a 30GB fair usage limit), all available at no extra cost. Result. Tour de France (July 5 – July 27) – The world’s most gruelling cycle race pedals onto screens at the start of July. And you can see every sprint and lightning-fast descent on Eurosport and Discovery+. We’re just glad it’s not us doing those punishing hill climbs. Belgian Grand Prix (July 25 – July 27) – More motorsport. Yes please! The F1 hops over the channel with a trip to the Spa-Francorchamps circuit – the longest track on the current race calendar. To see all 44 laps, you’ll need a Sky Sports subscription (also accessible via Sky Go), or a NOW TV pass. Cheering on the Lionesses at the Euros? If you’ve been lucky enough to bag tickets to the footie over in Switzerland, we make it easy to stay connected. The land of skiing and top choc is one of our ‘ Roam Beyond ’ destinations. What’s that then? Well, depending on how long it takes for England to be crowned champions (or get knocked out in devastating fashion), you can buy a one day, five day, or ten day data add-on. Just make sure to sort this before you start using your data over there. Otherwise, you could be in for a big ol’ bill. Women’s Euros (July 2 – July 27) – Can Sarina Wiegman’s side make it back-to-back Euros titles? With a tough looking group (France and the Netherlands are no push overs) it’s not going to be an easy one. And with a serious turnover in the squad – we miss you already, Mary Earps – the team isn’t as experienced as it once was. You’ll be able to catch each match over on BBC iPlayer and ITVX. From managing your data at home to understanding roaming in France, Belgium and Switzerland, you should now be all set to stream this epic summer of sport. Before you head off though, double check your plan (can you upgrade?) and roaming options in the iD Mobile app . Giveaway time! Got a favourite team you'll be cheering on this summer? Whether you're following the football, dreaming of a Wimbledon win, or have your eyes glued to the Tour de France, we want to know who you're supporting! Tell us who you are supporting this summer in sport in the comments below for a chance to win a HISENSE 55E6NTUK 55" Smart 4K Ultra HD HDR LED TV—perfect for watching all the action in stunning detail. The winner will be picked at random, so keep an eye on your inbox or DMs for a message from us. But hurry—the competition closes on 21st July at 23:59!

Paid for roaming last month for Eire, for weeks roaming, but never could use roaming, no calls, no apps etc whilst out and about. Could only use phone from Wi-Fi in hotels. Not what I paid for.

Unable to redeem Apple Music offer

Hi Wondering is there a call + text only SIM plan? Getting our youngest a ‘dumb’ phone (Nokia) so no data needed. If ID don’t have anything can anyone recommend one elsewhere please?

When i try and claim the apple music 3 month other it says uid missing or incorrect. How do i fix this

Samsung has just dropped its latest lineup of foldable phones — their slimmest and lightest models to date. They’re packing even smarter camera tech and Galaxy AI too, helping you create cool content and tick tasks off faster. Read our recap to find out more about the brand-new Galaxy Z Fold7 and Z Flip7. Plus, a surprising budget-friendly model… Galaxy Z Fold 7: productivity powerhouse. The Samsung Galaxy Z Fold 7 is a phone and tablet rolled into one. Folded, it works just like a regular smartphone. But when you open it up, you're greeted to a huge screen. Perfect for multitasking with different apps, watching films, and playing games on the go. Here are some of the new model’s standout features: Ultra-thin and lightweight design: The Z Fold7 is only 8.9 mm when folded and 4.2 mm unfolded. It weighs just 215 grams too, making it even lighter than the Samsung Galaxy S25 Ultra. That’s pretty amazing considering that the cover and main screens are wider this time around. Speaking of… 8-inch Dynamic AMOLED 2X main display: The Z Fold7 boasts the biggest screen ever seen on a Galaxy phone. It’s 11% larger than the previous gen’s foldout display, so there’s extra room to run apps side by side. And combined with the new One UI 8, the bumped-up screen offers more intuitive ways to use AI with less jumping between apps. Snapdragon 8 Elite for Galaxy processor: Samsung’s latest flagship foldable runs on their most powerful chip for Galaxy devices. It’s tuned to make AI tasks like real-time translation and Generative Edit even faster and smoother. Ultra 200MP camera: With the same camera system as the S25 Ultra, the Z Fold7 gives you incredible detail in every shot. It also uses AI to automatically boost lighting and realism, so your photos and videos look vibrant and ready to share. Galaxy Z Flip 7: small but mighty. The Galaxy Z Flip7 is a full-sized smartphone that folds to easily fit in your pocket. It’s compact and stylish without sacrificing flagship features. These are some of our fave things about their latest flip: Bigger and brighter FlexWindow: An upgraded 4.1-inch cover screen lets you do more without even opening the phone. Reply to messages, check your calendar — it’s all right there at a glance. Plus, Galaxy AI and Google Gemini have been optimised to work on the new FlexWindow. So, you can get extra AI assistance even when the phone’s closed. AI-enhanced cameras: A dual rear cam setup with 50MP Wide and 12MP Ultra-Wide lenses mean you can take crisp, vivid shots in any light. Capture sweeping landscapes or flawless selfies straight from the cover screen. And for hands-free videos, just unfold the Flip7 and prop it up to use Flex Mode. Long-lasting 4,300 mAh battery: The Flip7 packs the biggest battery ever in a Galaxy Z Flip phone, giving you up to 31 hours of video playback on a single charge. That means more time streaming, scrolling, and snapping without scrambling for your charger. Galaxy Z Flip 7 FE: the budget-friendly surprise. It's a huge deal when Samsung brings out one new phone, let alone three. Unveiled at their Galaxy Unpacked July 2025 event, it’s the Galaxy Z Flip7 FE that’s been stealing most of the headlines. That’s because it’s Samsung’s most affordable foldable yet. That doesn’t mean compromising on features though. It’s got the same sharp AMOLED screen tech of the Flip7, plus Samsung’s latest Galaxy AI features. Now Brief provides helpful updates (including weather, calendar events, and commute alerts) on the cover screen. And it’ll even give you music and video suggestions based on your interests. The Samsung Galaxy Z Flip7 FE also has the powerful 50MP FlexCam found in the Flip7. So, if you love creating content, you can easily capture hands-free selfies and videos in Flex Mode. Upgrade now! Whether you’re wowed by the screen space of the Z Fold7, the style of the Z Flip7, or the value of the Z Flip7 FE — Samsung’s new foldables have something for everyone. If you fancy upgrading to one now, check them out right here on the iD Mobile website. Which of Samsung’s latest smartphones would you choose? Let us know in the comments below!

I just switched to ID eSim pay as you go but can’t see anywhere how I can keep my number, is this automatic?

Been in ID for a couple of years now. But now when I send a text it says undelivered but does get to the other person, but when they reply, the reply doesn't come through. On iphone, up to date software, done network reset etc and anything else I can find to do. I have not changed anything to have caused it to stop working. Also, although we have tested calls incoming from partners mobile, it seems others have tried and failed to get through...one being an important call for a hospital appointment we have been waiting for. Please help!

Been in ID for a couple of years now. But now when I send a text it says undelivered but does get to the other person, but when they reply, the reply doesn't come through. On iphone, up to date software, done network reset etc and anything else I can find to do. I have not changed anything to have caused it to stop working. Also, although we have tested calls incoming from partners mobile, it seems others have tried and failed to get through...one being an important call for a hospital appointment we have been waiting for. Please help!

How many contracts can you have under 1 account. I already have. 2

I recently moved to ID Mobile and cannot receive calls or make them. I have updated my phone and set my saved number to +44 rather than 0. I switched the phone on and off and set the phone to 5G and 5G Auto. None of the other advice online for this issue has worked. It is an iPhone and I am now very desperate for advice and would preferably like to speak to someone from ID Mobile as all the advice they have given on this page has not worked.