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380 Topics

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MollymarshCivilian

asked in Delivery & Returns

Haven't received delivery information

I have had confirmation off my order and it been processed but I havnt been given no delivery information

Michael OttleyNewbie

asked in Device & Phone Support

no delivery of handset ,returned by dpd to currys???

i have ordered a contract phone and delivery of the handset was today ,i received an email to say dpd were delivering today but have checked dpd tracking and says returned to currys,why? no email or notification

TinymartinNewbie

asked in Ask a Question

Overpaid Bill

My last bill said I owed £54 so I paid an extra £55 and bow I see I've paid a bill of £48. Why did I pay the extra I dont get it. I can't wait to cancel this contract, 1D is rubbish.

Samantha FosterCivilian

asked in Ask a Question

Unlimited data usage

How can I see how much of my unlimited data I am using as I may want to downgrade my plan

asked in Ask a Question

WiFi calling problem no one can hear me.

I have a MiT10 Lite. I have had it over a year with no problem. No when I make a call on VOIP through my WiFi I cannot be heard and there is no response to button presses for example to navigate through my voicemail. I am using MIUI 13.0.5 phone OS with Android 12 SKQ1 Any ideas why this has started happening in the last few weeks?

MarkgcorcoranNewbie

posted in Device & Phone Support

My data didn't rollover

Does my current deal have data rollover and if it does why did it not rollover last period?

Travelling ManNewbie

asked in Roaming & International

Connecting to id in New Zealand

Hi,is it possible to use my id number in New Zealand? I can’t connect at the moment.regards,Mark

KneeDamageNewbie

asked in Your iD Mobile Account & App

Can I re-join ID with the same SIM but without creating a new account

I left ID 5 months ago so my account is still active. I now want to transfer back using the same SIM. Previously it was a rolling monthly contract with ID, it was the same with my other provider and I want to come back with the same. Is that possible? I have a PAC from Plusnet and so just want to sign up to a monthly plan and attach it to my existing account

Daniel frielNewbie

asked in Ask a Question

dater

So I payed for my phone yesterday and it has still not gave me my calls texts or dater and I need this as I work on my phone can anyone help me?!!

Dan856Newbie

posted in Ask a Question

I am moving back to the Republic of Ireland from the UK how will my monthly bills be affected?

I am moving back to the Republic of Ireland from the UK how will my monthly bills be affected?

David_CameronNewbie

asked in Ask a Question

£25 charge for EU roaming?

I have a SIM only contract paying £10/month for unlimited mins, texts and 15GB data. I went to Mallorca for a week last month. My bill now has a £25 charge for EU roaming. I can’t understand why as everything I’ve seen on the ID site suggests roaming is included in the package. I have roaming and international switched on in my account.Any ideas?

hannahhhhNewbie

asked in Device & Phone Support

cant upgrade to the phone id like.

Ho, I'm eligible for an upgrade and I'm currently on 43 pound per month for the note 20, however all my "upgrade" options are below 30 pounds. I've searched the community forums and I've spoken to the sales team multiple time via Live chat and over the phone, but they state they're unable to offer alternative options. I need help as I'm confused as to why some are able to get help from the sales team to get the phone they want but for me it appears its not an option. Thanks in advance.

Ashley WarrilowNewbie

asked in Device & Phone Support

Bill paid but services still off

I paid my bill over 24 hours ago and my services are still not connected even though it's telling me there is no balance on my account

CurlewpamCivilian

asked in Roaming & International

Using phone outside EU

What's the most economical way to use my phone in New Zealand? Will need to call both New Zealand numbers and UK ones. Thanks.

Heathercr3Newbie

asked in Ask a Question

Cancelled plan and still getting payment reminders. Live bot doesn't work and no one to call

I cancelled my second plan I had with ID mo ile but still getting payment reminders and already paid in advance. Live chat not working and no one to speak to via a number what on earth am I supposed to do.

Heathercr3Newbie

asked in Ask a Question

I've been charged for data in corfu when I drove around the island. The rest of the week no problem so why am I getti g charged now?

So data roaming on because I know corfu is included in EU as part of Greece but when I drove around the island I was all of a sudden getting charged and not a small amount. How do I get a refund for this?

asked in Ask a Question

New Zealand receiving UK texts

Hi, I hope you do not mind me asking a similar question about New Zealand. I have a lot of my bank accounts and other apps linked to my ID mobile number. Such that when I log in, the bank and other apps will send me a text for a code to enter. Will I still be able to receive these text messages in New Zealand using my ID mobile number?

Nirujan KamalNewbie

asked in Ask a Question

Upgrade

I have recently upgraded my plan and I will be receiving a new sim in a couple of days. Will I still keep my same number or do I have to contact someone to keep it the same.

Carl HarperNewbie

asked in Pay As You Go

my phone number

I've received my Id SIM card today ,but haven't received a phone number ,need it to transfer my old number

ar6544Civilian

asked in Ask a Question

can't send premium sms

Hi even though premium calls and SMS is set to allowed on my I'd app I am unable to use premium sms. There's no error or warnings they just don't go through the number is 89910. Please can you check.

Daniel.HuxleyRookie

asked in Ask a Question

My Data, Texts and Calls are not working

Can anyone help me? my data, calls and texts are not working. My data will turn on but it doesn't work, I can't make calls to anyone and everything I try it puts me straight to iD customer service and I can't make texts. I looked on the iD app and everything is normal on there. Can anyone help?

Michael OttleyNewbie

asked in Ask a Question

handset not delivered -id mobile cancelled and still get billed

I recently purchased online on id mobile website a mobile phone contract,I was given a date for delivery by id mobile and DPD but when I looked at the tracking details it said that a request had been made by id mobile to request the handset back and it was being delivered back to currys so I never received this ,I could not contact id mobile even though I sent messages and eventually contacted someone on twitter,I was then told via a message on twitter that the order had been cancelled by id mobile , then today you have sent me an email demanding £9.47 for a final bill and iam still waiting for the £49.00 refund i paid for the upfront handset cost.if any staff are on here could you please sort this out if i give you the details

KatieTNewbie

asked in Device & Phone Support

phone cannot receive any mobile calls

My mobile won't receive any mobile calls. Instead you get the message 'service does not allow access to this number'I can recieve and send textsI can recieve calls from landlinesI can make calls to mobiles and landlinesBut I cannot receive any calls from mobiles. Is there anyone can help? Getting very frustrated now.

Bella Brownhill

asked in Ask a Question

Trying to port mobile number, new iD mob number required for process but they haven't given me one? only a sim card

Can anyone suggest where or how I get my new iD mobile number? I haven’t received one via email nor is it in my plan receipt (which is where this website says it will be). I have my old number and PAC code but the form I need to fill out asks for the iD mobile number too.Thanks!

WelshBlueNewbie

asked in Ask a Question

Capped Limit reached on Unlimited Bundle ...

Trying to make a call it says I’ve reached my Capped Limit … despite it being unlimited minutes. The same with texts. The bundle is active until 19th of JulyNumbers dialed are all regular 01 or other ID Mobiles. Had a new SIM because of this … same issue.SIM doesn’t work in another iPhone either.Ideas gratefully accepted as I missed making some very important medical appointments today

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