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voicemail notification

I have recently moved my number from EE to ID, I have no voicemail messages but cant remove the notification, I have tried everything suggested. But this notification will not disappear. Tried live chat but the robot csnt help tried ringing Customer services to no avail

Account in Default - No way to pay my bill

Apparently I have an account in default with ID Mobile but as far as I’m aware I’ve never had a SIM card or contract with you so I was hoping to find out some more information. Apparently I owe you £15 from a SIM contract set up on 8th October 2019; which puts it on the date I went into a Vodafone s...

CANCEL CONTRACT - URGENT

Hi, My old phone I currently have with ID mobile was running out of life so thought i’d get a new one - i thought i had less time on my contract remaining than i did! So i’m now spending around £80+ a month on phone bills as my new phone is also with ID!I need to cancel my old phone contract but th...

What is the email address for iD mobile?

iD mobile have sent me emails and I would like to send emails back. I requested my PAC code from my old provider on Friday. I submitted it before 5:30pm on Friday. I waited all weekend and all day yesterday (yesterday was a working day) for my phone number to be ported. It hasn’t been ported. Pleas...

call ending

I was in the phone when a message suddenly came on the line telling me that I would be charged if I carried on the call and then just ended, this was after already being on the call for 18 mins, I also have unlimited minutes and it was to a relatives landline, any idea why this has happened?

Sim free phones warranty?

Hello, I am about to purchase a phone do you have warranty contract

Cancelling my ID contract

I have been trying to cancel my sim only contract for the last few days, but I have been unable to get hold of anybody, the live chat is useless because I no longer have the sim or the number so cannot log on, I have cancelled my direct debit thinking I would get some form of contact number, but no...

poor signal and very bad service from ID

Questions not published and no attempt to contact me. Bad signal everywhere I go and internet very slow or nonexistent. Please publish and respond or officially requesting letter of Deadlock for ombudsman.

Non working new sim. Old sim was also iD

My new sim will not work. I believe I have fikkowed correctly but the phone is not responding. I obviously need help but there is no one to talk to at iD. Iff this cannot be resolved then I will have to change networks networks. being without a mobile is not an option.

Network coverage for iD

What network does iD use?

expired PAC code

I have been provided by expired PAC code how can get new one

Completely lost signal?

Have had a sim with ID mobile for 2 years without any problems. Good mobile signal for both 3g and 4g. But mobile signal at home has completely disappeared in last day or so. Coverage checker now says I can't get either 4g or 3g at my home address? What is going on?I need my phone for work and now i...

Vulnerable customer

I need help setting up payments that I can control on a fortnightly basis

Direct Debit change of details

Hello,I have changed my Direct Debit bank account details + DD payment date at the beginning of January 2021. This is now second month that new DD is not taking money from my new bank account. In my new bank account I can see ID Mobile DD created back in January 2021.Can you please advice what shoul...

PUK code needed but have a small issue

HiI have two ID mobile accounts with two SIMs and two phone numbers, one for me and one for my partner, but I can only login to my account but cant remember my partners account login. If she ever had one?Both bills come out of my bank accountMy partner has just tried to enable SIM lock, it asked for...

SIM card activation

If I buy a new sim card, could I delay its activation? If so, by how long? I am asking because I found a deal I like from iD Mobile and I don’t want it to disappear but I’ll only be able to start paying for it after 3 months.

Very poor data upload speed.

Just signed up to ID mobile as it uses the Three network. In my house there is no fibre broadband but we do get a good 4g connection with Three.When I run a speed test on Three and ID in the same location, I am only getting 0.5mb upload from ID but over 9mb with Three. I need a good data upload for...

Unclear if PAC code worked - problem with chat agent switching

Hello. Before registering yesterday when I got the SIM I couldnt work out which number to register with so I went into chat and the agent there handled the PAC porting. However, it hasn’t happened yet and calls to my old number reach the old service voicemail. The agent hit a problem with the PAC i...

Can’t send premium text to radio station.HELP!!

Hi all. Can’t send a premium text to 63103, £2 text. I have a cap of £10 unused yet, and my app confirms I’m able to send make premium texts and calls. Seems to be a problem with ID, do I have to go back to Vodaphone?

Request refund of upfront cost

I have contacted the cs at least three times for the past few weeks of tracing my refund of the upfront cost, they always say it will be done within three days yet it is almost a month! does anyone experiencing the same situation? Thanks!!

Switching

We have followed all instructions to switch to the new number, The previous contract has cancelled and the new ID one has started, but it hasn’t switched over on the device. The phone can be used, but it is till using the old number. When a message it sent, it sends using the old number and sends...

Article Unlocking your phone

What is a locked phone? Why do networks do this? When a phone is locked, it can only be used on the network that supplied it. Networks will sometime do this as part of their fraud prevention plans.Please note: The only phones that iD Mobile locks are iPhones made before 2018. How can I check if my...

accounting issue

I upgraded my plan on 13 January 21. My February payment was taken at the old amount which was far greater than my new amount so I cancelled the direct debit at my bank. I am due a refund on the February payment but not yet received??? I reinstated my direct debit details and you have set it up at t...

default account affecting my credit score

Hi I am an old customer with yourself, I had an id mobile sim since 2015 and ended my contract around 2018/2019 whereas when I check my credit score,it comes up as missed payments from yourself last year from March 2020-april 2020 and this is affecting my credit score.I have no knowledge on this and...

Need to cancel my dads contract

My dad set up a contract in 2016 and wants to cancel this now. He never set up an ID mobile account/has never used the app and is now struggling to find out how he can cancel the contract. He doesnt know the details to set an account up online but can supply his account number/name/phone number etc....

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