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KehoeNewbie

asked in Ask a question.

No signal for nearly two weeks

Hi in the last two weeks ive gone from having 5G at home to little or no signal at home if i dont connect to my wifi i cannot hse my phone at allIs this a an going issue or normal ? Its almost like everything is good for the 1st month thendown hill!Ive checked the signal and its showed issued on day 1 but doesnt now. Ive rebooted phone reset it anx still the same!! Any assistance would be appericated.

asked in Device & Phone Support

Won't connect to ID mobile network

I cannot use mobile internet, make calls or send texts. Culprit being i have no credit, but i bought a £15 pack 16 days ago. I can receive calls and texts. And the frustrating thing is the pack will expire in 11 days and i will waste £15 for services not working. I believe the recent change made to PAYG users finally being able to use APP instead of web browser to manage their account, buy credit etc. has messed everything up. WHAT IS GOING ON?

Ryanamor21Civilian

asked in Device & Phone Support

new phone arrived cracked

Sadly, my new mobile phone that arrived today via DPD has arrived with a crack on the screen and the back, could customer service please contact me about this?

treggdhcbdsbcfjwbgjefkjbvfkjbvCivilian

asked in Coverage & Network

4g signal rubbish

I recently bought into ID mobile and am tied into an annual contract. I’ve had problems ever since especially with the 4g signal. Despite 3-4 bars appearing, I cannot use apps, browse or do anything when out and about. It was a good deal at the time and the coverage checker showed that my area had ‘full’ coverage. This is not the case and I wondered if anyone else is having the same issues, or if anyone has found any solutions?Many thanks

Ste77Civilian

asked in Coverage & Network

Sim card suddenly not working (twice)

My SIM card has stopped working in my phone twice. First time was during the massive outage, it just never reconnected. I got a new SIM from Currys and it fixed. Last week it happened again so I've got another SIM from Currys and all is fine for now.Both times the SIM would work in my spare phone but not in my main phone and both times another SIM works in my main phone. I've fixed the problem but would like to know what might be happening, it is scary and a big hassle with no phone.

RgruffertyCivilian

posted in Device & Phone Support

Free Galaxy Buds

I have just changed over to ID mobile and chose a deal with free buds which I haven't recieved. They were also added on my receipt.How can I claim ?

asked in Pay As You Go

Thailand possible sim / possible account issue

I'm in Thailand on holiday and have got a local SIM for most use, but need to get texts on my ID for verification etc. I've done this before with other providers no issue so didn't think there'd be any problems.I've got both SIMs in the phone. Local one is fine but the ID one seems to not even turn on correctly, never mind get network. I tried switching the slots each SIM was in, tried without the local SIM, tried rebooting etc.So now I guess either my ID SIM is corrupt, or there's an issue with my account that means the SIM won't even try. I read here it might need a higher rate cap set than I usually have, which I think is only £10.However, I can't get into my account to check because I had to update the app and now need to get a text to my ID to verify, and also can't try the website directly as it's blocked from Thailand!Any ideas or am I just stuck unable to get any verification texts until I get home?

Mj544Newbie

posted in Device & Phone Support

money missing

I have tried to pay my bill but it was declined, but money went out from my account , why?

Matthew AndrewRookie

asked in Device & Phone Support

oops something went wrong app update version 6.0.3

oops something went wrong app update version 6.0.3I am unable to used id Mobile latest update 6.0.3 29-04-2024

Stevio7777Newbie

asked in Ask a question.

Do I get charged for using my phone in Spain???

Do I get charged for using my phone in Spain I bought it 02/08/2023

Muppet7099Newbie

asked in Ask a question.

Cant make calls

Hi, my wife's and my phone are unable to make calls or receive calls. What is going on?

Joan EdworthyNewbie

asked in Coverage & Network

Stopped receiving text messages

My phone is making calls fine and data but not receiving text messages .New phone but same sim with ID which have had for 4 yearsJust don't understand why I'm not receiving text messages ñ?Thank you for any assistance

FlozzyNewbie

asked in Ask a question.

Fed Up with ID Mobile

Why oh why can't I access my ID account on my computer for the last 2 MONTHS yes the last 2 MONTHS. No matter what I try it won't bloomin work, keep getting 'Oops something went wrong try again' I'm getting a bit sick of TRYING AGAIN. If it is not sorted within the next week I will be leaving ID, so can someone tell me how to leave. AS THIS IS NATIONAL HAVE A LAUGH WEEK HERE'S ONE FOR YOU - try to access a ID Mobile account that's a laugh.

HollanderCivilian

asked in Ask a question.

Data Roaming when joined before the 20th June 2023

Hi I joined id before the 20th June 2023, does that mean i have unlimited roaming and am not subject to the 30GB cap as per the below or am i misunderstanding it? “ Fair usage policy.Our open data fair usage policy no longer applies, meaning customers who joined iD or upgraded on or before 20th June 2023 can use their full data allowance in our 50 free Roaming destinations without incurring a surcharge. “

Ian ChaddertonCivilian

asked in Ask a question.

identifying account outstanding debt

Please can someone help me locate my mobile number? I’ve been given a debt collection notice and don’t recognise the bill. This is the second time it’s happened. I paid the first one. unfortunately, ID Mobile haven’t contacted me by post switch my email address and telephone numbers regularly all I have is the deck collection notice The collection company, unfortunately don’t have any new information

FrankieeeRookie

asked in Ask a question.

Issue logging into instagram

Does anyone else have any issues accessing Instagram on data, when I open the app it gives me a "couldn't refresh feed" ? I'm able to access everything fine on WiFi and all other apps. I'm using Google pixel 8 proI've tried the following - reinstalling app, also not on any beta versions- logging out/in (sometimes this would work temporarily)- restarting phone Appreciate any help!

HollanderCivilian

asked in Ask a question.

Data Roaming in mallorca

Hi I joined id before the 20th June 2023, does that mean i have unlimited roaming and am not subject to the 30GB cap as per the below or am i misunderstanding it? “ Fair usage policy.Our open data fair usage policy no longer applies, meaning customers who joined iD or upgraded on or before 20th June 2023 can use their full data allowance in our 50 free Roaming destinations without incurring a surcharge. “

asked in Ask a question.

Replacement SIM activated.. then stopped working

HelloI have received a replacement SIM. After speaking to a rep on the chat service to activate it, it began working fine, then a few hours later it stopped working. I’ve tried the replacement SIM in different phones, and although they detect other SIMs, they cannot detect the ID mobile SIM. Calls to the SIM say that they cannot connect the call. I can’t log into my ID mobile account or use the app to see what is happening, because it wants me to verify my number, but the SIM cannot send or receive any calls or messages at all. Does anyone have a clue? Many thanks

dineshan96Newbie

asked in Ask a question.

Going abroad for holiday. Can I use a different SIM if my contract has not ended

Hi all,I'm going to go on holiday to Japan, and was planning to get use a new SIM while I was there. I've got a contract phone and was wondering if I would be breaking my contract by replacing and using another SIM before my contract ended.

Andrew BennettNewbie

asked in Ask a question.

Services

Where the hell is the services option

posted in Ask a question.

mobile

Hi I can't make calls without being connected to WiFi

BambNewbie

asked in Ask a question.

regiater second sim

I already had a sim only but I’ve just added another, it won’t let me add it to my account and I keep being told I need to register but it won’t let me register it as it just logs me into the account I already have. It also won’t let me set up the direct debit for the sim I already had but had put the new sim on DD. I try talk on live chat and I’m just getting nowhere 😩 anyone help please 🙏 thank you.

asked in Ask a question.

Not receiving texts from numbers.

Hi I'm not receiving texts from all numbers that have tried, recently ported number in without any other apparent problems. I text them, but no texting reply, when I've called them they advise that they replied. Any useful info !Regards Colin

PetraErnstNewbie

Mobile App not workingNew

I have just installed the ID mobile App on my new phone and can’t log in. I get an error message “oops something went wrong” “please try again” I have tried again, no luck, I have re-registered, no luck. I have uninstalled and re-installed the App, still the same issue. I noted that I am not on my own. Please help

asked in Coverage & Network

Mobile Data and App Not Working

Hi! I still can't use my mobile data and can't access my account using our app

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