Recently active topics.

Can I cancel my SIM plan but still pay for my phone? I started my contract six months ago, but I have had problems with a bad signal all the time. I just want to cancel my plan and move to a different network, but I want to keep paying for my phone.

I was told I'm chat I would receive money off my bill but I cannot see this, really unhappy with the help received.

Hi, Could someone please tell me how I get proof of purchase as I need it for an insurance claim. Thanks in advance for any help.

See above

Hello all Whilst in Tenerife last week I could not use my data at all. I could make and receive calls and regular text messages though. checked all my iPhone settings and ID Mobile app settings (when I got hooked into the hotel wifi) and everything would indicate that my data should be working! Very very frustrating as I couldn’t use WhatsApp or Uber etc etc etc. i have an iPhone 12 which I bought directly from Apple 3-4 years ago and I’ve had no issues with it whatsoever. I was previously with Vodafone and then o2 and never had any roaming issues. I moved to ID Mobile about 2 months ago…and first time I went abroad my phone was pretty much useless. anyone had this issue? Any ideas on how to resolve? I have live chatted with ID Mobile but got zero sense…the person I was chatting to told me they had no agreement with mobile operators in Tenerife hence why my phone wouldn’t work (I explained that I could make and receive calls and that Tenerife was part of Spain!!) They said someone woul

Hi. My bill payment went twice from my bank account. How do I get a refund?

Hi, I’m going to Italy, Rome on the 19th April. how do I activate my roaming abroad. and is Italy covered in the roam free as when I purchased ID it said it was but I’m struggling to find it. KG, Emily

I'm repeatedly getting important calls (Bank, school, hospital etc) going straight to voicemail without ringing. I've tried every setting, still nothing. There doesn't seem to be a fix in the forum and I can't try my esim in another phone. Has anybody managed to solve this yet?

I've been with ID mobile since October 2022 and have a pixel 7 pro handset, I noticed the signal was poor but I checked the coverage which claims the city centre I live in (Cambridge) should have good indoor and outdoor signal so I assumed it was temporary issue. This seems to have progressively got worse over time and has never improved, I've travelled all over the UK and it's totally patchy and I can pretty much only make calls outside. My partner had the same handset on Tesco mobile and has no issues anywhere. I'm now moving to Norwich, there area is also listed as having good signal inside and out with 5g, in reality i can maybe 2 bars h+ so I'll have to rely on WiFi. I'm not sure I can cope with this, my contract is up on 11 Oct 2024 but I'll need signal until then. What options do I have? I can't afford to pay for another contract just to make phone calls or use the internet on my mobile... I pay for 50gb data unlimited texts and calls.

My 4G is not working on my phone, but when I put my SIM card in another phone it works and if I put a different SIM card in my phone it works so can’t figure out the issue. I have followed all the online advice but none of this has worked. Any ideas what I need to do?

Hello I had no coverage from ID mobile for 2 days last month and no one from ID mobile has replied . Unable to make calls for 2 days , that was a month ago , thank you.

I have recently (18/03/25) switched my number from 3 to ID mobile and the switch completed. Only issue I have is that no one can call or text me. If they call it says “number not recognised”.

People have been trying to ring me for over a week whilst at my home address and it’s just going straight to Answermachine which is not good given this includes hospital appointments- I’ve used the check and it states there’s an issue in the area - great ! no details of how long it’ll be going on for so my question is what can I do about this or how can I find out about compensation as obviously having a phone I can’t receive calls on when I’m at home is pretty inconvenient, especially as I work from home !

My iphone isn’t receiving text messages from android phones in the last few days ??? I have checked all settings all fine. I can send texts and receive calls etc 🤷‍♀️ hope you can help

I've tried calling Spain and the message says my plan does not allow this...how can I sort this?

My phone is making calls fine and data but not receiving text messages from some NOT all providers. Two friends are Giff Gaff, one is O2. I can send them texts, they send me and get charged but im not receiving them. I can send and receive from other friends/ family. Done network reset, phone reset etc but nothing working? Im worried im not receiving texts from work/ doctors etc as i have no way of knowing who im not receiving texts from? Anything else you can suggest please?

My 4G has suddenly stopped working at home, have done a network reset but still no good. Used my SIM card in my partners phone and it worked fine and put her SIM card in my phone and that worked. What’s the issue?

How would I be able to change my number? I have tired to do it but it’s told me not to download my sim until I have the phone. is there a way to get my number before I get the phone?

I cannot make or receive any calls when I am at home, connecteded to the wifi. I have to disable wifi on the phone and use 4G to make/recieve calls. Why? I have checked, and my phone - Google Pixel 7 - is all enabled for wi-fi calling. Any suggestions? It never used to do this, only the last month or so. Nothing has changed at home - same provider, same router etc

Hi I used my PAC code from previous provider to keep my old number for my new ID sim. The switch in mobile number hasn’t happened yet, I provided the details last week

Good Morning I have received an email to say “We’re sorry but we’ve had to cancel your order (139097660) as it didn’t pass our internal security checks. Internal checks are carried out for the safety of our customers and we apologise for any inconvenience caused.” What happens to my PAC code request with Talk Talk? Will this still be live next Monday?

Hi I hope everyone is well! i currently am on 50Gb/month sim only plan for a 12 month contract. I want to upgrade to the plan that offers unlimited data. However, when i go to th ID mobile app and click on change/upgrade plan. I am met with error “Unfortunately we don’t have any plan for you at the moment”. The only plan I see in app for upgrade, are Phone plans which I don’t want. Also I have been on my current plan since September 2024. Can anyone pls help me on what to do, I have gone to the ID mobile website and tried to select unlimited plan from there but that gives me a new sim.

It says my number has switched to my old one but on the phone itself it hasnt changed

My switching day for moving my existing mobile number to ID Mobile is scheduled for today (March 27) but still no SIM card delivery!! This is the e-mail I received from Royal mail; Today, Tuesday, 25 March 2025 Delivery is estimated between: 10:37am and 1:37pm* What happens on switching day when I have no new SIM card? Does switch happen so my current SIM card will stop working? (Not ideal to not have any mobile phone access, especially as I am paying for it) What can I do to get an ID Mobile SIM card to port my existing mobile phone number? I can’t even set up ID Mobile app as it depends on SIM card and being sent a code… help! I simply want this sorted as quickly and as smoothly as possible. Help! Thanks.

I am the business manager of a primary school. The previous manager set up an id mobile SIM years ago which we no longer want. We have no log in details at all for the account. I want to cancel the account following an issue where the sim went dead and we could not contact anyone to sort it out. We now have found another provider. How can I cancel the account? The previous account holder has tried, we can’t do anything. This is getting silly now.