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Matthew TiD Mobile Employee
Win a Garmin watch with our top hiking app tips.Blog
With the sun shining, there’s no better time to head out into nature and explore the UK's breathtaking trails. But there’s no need to stuff your backpack with massive OS (Ordnance Survey) maps. The most powerful navigation tool you own is already in your pocket! Forget the old-school maps and pricey GPS devices. Today’s smartphones, with the right apps, can be your guide, safety net, and personal trainer all rolled into one. We’ve rounded up the essential apps that turn your phone into the ultimate hiking companion. Plus, to help you get kitted out for your next trek, we're giving one lucky reader the chance to win a Garmin Venu 3s! Whether you're strolling through the Yorkshire Dales or summiting in Snowdonia, your trusty mobile will help you uncover new routes, stay safe, and track every step. Your guide to navigation apps. Different apps shine in different areas. Here’s our breakdown of the best navigation tools for UK walkers: OS Maps: This one’s the gold standard. It taps into the official, highly detailed Ordnance Survey maps trusted by hikers for generations. If precision and reliability are non-negotiable for you, OS Maps is your go-to. But if you’re going for a stroll around the local common, it’s probably overkill. AllTrails: Think of it as social media meets hiking. With thousands of user-submitted trails, reviews and photos, it’s perfect for discovering walks nearby - including hidden gems you won’t find on a printed map. When it comes to finding great walking routes, you can’t beat local knowledge! Komoot: Planning something longer or more adventurous? Komoot offers turn-by-turn voice navigation, making it feel like a sat-nav for footpaths. It’s brilliant for hikes, bike rides or weekend treks into the unknown. The most important app for your safety: What3Words. If you take one safety app with you, make it What3Words . This ingenious tool divides the world into tiny 3-metre squares and gives each one a unique three-word address. If you ever get lost, injured or stuck in a remote spot, you can use the app to share your location with emergency services - down to the exact metre. Fast, simple, potentially lifesaving. The Golden Rule: Always download offline maps. You can’t rely on mobile signal in the hills, valleys and remote paths of the UK. That’s why downloading your maps before you go is absolutely essential. That way, you’ll always have some means of finding your way if your mobile signal gives up on you. Apps like OS Maps , AllTrails , and Komoot let you save your route directly to your device. Offline access not only gives you peace of mind, but it's also a smart move for your mobile plan. It saves your data and extends your battery life by avoiding the constant search for a signal. Track your trek with a smartwatch. Want to know how far you've walked, how high you've climbed or even how many calories you’ve burned? Pairing your phone with a fitness tracker can turn an everyday walk into a full-on wellness activity. Wearables like the Apple Watch, Samsung Galaxy Watch or Fitbit sync with hiking apps and give you real-time updates on distance, elevation gain, heart rate and steps. Looking for a great deal on wearables? Check out the latest smartwatches at Currys. Giveaway time! With a few key apps - like OS Maps for navigation, What3Words for safety and the golden rule of downloading offline maps - your phone becomes the only gadget you’ll need for a successful day out on the trail. So go on: download the apps, choose your route and set off on your next adventure. Happy trails! To enter our Garmin Venu 3s giveaway, let us know in the comments below: What's your favourite hike or walk? We'd love to see your adventures, so feel free to share your photos! The competition closes on Monday, 18th August 2025 at 23:59. The winner will be picked at random, so keep an eye on your inbox or DMs for a message from us. Happy trails!
Dead CatCommunity Member
Albanian Rip Off
I was using sat nav via iPhone in Greece. When on Corfu coast, phone switched to Albanian Telecom and got 3 messages in 20 seconds saying I reached limit of £45 and couldn’t use phone for data anymore. if when I receive bill I am charged extra, I will cancel contract. It’s a total rip off. i was not given the option to decline Albanian Telecom.
davidwn2Community Member
issues with SMS iPhone 16 pro max
Has anyone got an iPhone 16 pro max using id mobile and experienced issues with SmS messages? The phone can send an sms but then afterwards I get a message saying the message failed to send even though it was received by the recipient. I can’t however receive text messages. I’ve followed all advice from Apple and Dr Google to no avail and even done a hard reset. ive tried the sim in another iPhone but the same results occur. ID mobile fobbed me off to Apple the other day so before I go back to them tomorrow, has anyone had similar issues?
AVJ113New
Contributor
Fair Usage Page Is a Mess. What Does It Even Mean?
First it says: From 1 October 2024 and until further notice, all customers can use their full UK data allowance in Roam Free destinations*, at no extra cost! We’ll notify you when the promotion ends and when the 30GB Roaming data limit is reinstated. Have a great trip! Then it says you are limited to 30GB if you purchased or upgraded after June 2023. Then it has a clickable arrow pointing up for people who bought prior to June 2023 and a clickable arrow pointing down for people who joined after June 2023. If you click on either of the arrows nothing happens. Then there is a list of charges for people who roam for more than 63 days in 4 months, but immediately below that is notice saying: Our open data fair usage policy no longer applies, meaning customers who joined iD or upgraded on or before 20th June 2023 can use their full data allowance in our 50 free Roaming destinations without incurring a surcharge. If the fair usage policy no longer applies, then surely whether you joined or upgraded before/after June 2023 is irrelevant? If the policy no longer applies only to people who joined before June 2023 then it should say that, instead of just “Our open data fair usage policy no longer applies.” Anyone reading the page is going to come away none the wiser.
kazik101Active Contributor
Issues with Mobile data and phone calls/texts
I have been with ID for over a year and everything was going smoothly up until now. For the past 3 weeks I have been experiencing a lot of issues with mobile data and making phone calls or sending texts. There recently was some work going on on the radio tower nearby so it was understandable but now they have finished working on it, yet the problem still persists. Majority of the time I'm unable to even search anything online nevermind any other usage. Has anyone else been experiencing this or does anyone know what causes the issue ? (Doncaster, DN3 area)
WGNaylorNew
Contributor
SMS not fully working since transferring number accross from O2
I have just move to ID from O2 3 days ago with a new iPhone 13. Transferred my old number 2 days ago. I noticed that bank two factor authentication SmS codes were not being received. Spoke to ID and Apple, Apple have looked at the new phone through a remote screen share. I had an another new Sim this morning via Currys and reactivated by ID. Now iMessage does not work. When I look on iMessage “send and receive”. The phone is not able to verify the number transferred to the sim. When I swap the sim to another iPhone the same problem. I am presuming there is either in ID server problem, or the sim/number transfer has not fully worked and may need reconfigurating. I am now waiting for ID to reply following escalation to their technical team.
Mark1066New
Contributor
Billing
How is it possible to know what your next bill is going to be but have no way of knowing how the bill is made up? My next bill is showing additional charges, to my knowledge this is incorrect, customer services are unable to tell me what the additional charges relate to until the bill has been produced on the billing date. It appears you must pay the charges before you can challenge them. Is this really how it should be?
BFord2025Community Member
unable to log into app - sending me round in a cicle
Hello I’ve received my sim. But after creating a sign on for the app it keeps sending me round in a circle, back to get started I put my info info and then back round. alos the live chat doesn’t work for me I’ve tried the cookies etc as stated in the help guide help please
NicknicoNew
Contributor
UID missing - Apple Offers
I’ve been trying to redeem apple offers Tv/music/arcade, but like others on this forum im getting error UID Missing or Incorrect when i click the links on the welcome email. The TV Link was missing from the email and instead Mcafe for 90 days (Which i wont be redeeming) I’ve tried to resolve with chat, however they’ve not been able to help and im quite shocked at their responses. Firstly they said they cant help and that i need to try and resolve this issue with Apple The second option was that they will cancel my contact and will refund what i’ve paid since joining. The third option was that they will give me 1 month credit on my contact, and not give me the offers. Does anyone know how i can get some help to get the working links for apple offers? I have tried the links on different browsers and different devices - Same issue.
ACT1New
Contributor
PAC number not sent to 02
Hello. i cancelled my account at 02 and sent you the PAC number they sent me. I cancelled the direct debit with 02 only to receive a message from 02 asking why I’d cancelled as my account with them is still active. phone calls later, they say you haven’t sent the PAC number to them so they can cancel. they’ve sent me a new PAC. please advise Thanks.
SpksNew
Contributor
I recorded my own greeting for ananswered calls, but unanswered calls are not going to voicemail. After ringing for quite long, it just says sorry your call could not be connected. It worked first time but since trying to change ring time, it isn't.
My unanswered calls wont go to voicemail anymore. I recorded my own message, played around with the number of ring times before it goes to voice mail but it doesn’t work anymore. I have tried everything from chaging the ring time to 15, 20, 25 and 30 seconds. I am so frustrated. I had just wanted a standard greeting like the other networks do without giving my name and voice But trying to change the message and changing the number of ring time has messed everything. Please help! Otherwise I will have to go to another network. There is no customer service to help, only automated prompts
LapalfanNew
Contributor
O2 PAC Number not recognised by iD Mobiles set up
Have been sent a PAC number from O2, on the “let’s start”/”Switch Now” form, I enter the PAC, my old number to take, my new number assigned by iD and the Transaction Number in the email iD sent to me and the prompt I get is “We tried to process the PAC but there is an issue with the info you submitted, please check and try again”, but I have checked, double check and triple checked the information and it is all correct.
hmattingley99Community Member
not disconnected and charged after leaving
I requested to leave on 7th July, saying I would be disconnected, however I am still connected and have just been charged. I would also like to change the number on my previous contract to a new contract (both contracts are with ID mobile) when trying to submit this on the ID Mobile website, I am was I was unable to do this, however I require this. Many thanks, Harry
celermanNew
Contributor
Replacement physical sim has already been activated
Samsung galaxy s23 FE. My physical sim stopped working. Attempted to install esim, but that didn't work. Just visited a Currys to get a replacement physical sim. I've inserted it, logged in to ID account and, when prompted, typed in the new SIM number. I get an error message saying the sim is already activated. I've gone through the activate process several times and get the same message.
reecebiggsNew
Contributor
Not recireving One Time Passcodes (OTPs) from multiple apps
I have just switched to ID Mobile. I am currently not able to receive OTPs (one time passcodes) for a number of apps - these include banking and security apps. They have my correct number and I am able to receive normal messages. Please advise.
ddc70New
Contributor
SIM activation
I bought a SIM only for my daughter on Mon 11 Aug with a switch over date of Mon 18th. However yesterday, Wed 13th the switch over happened and I hadn't received my SIM yet. My daughter now has no service. I went to my local Currys store this morning and picked up a replacement SIM, however I cannot activate it because my daughter does not have any service to receive the confirmation code. What can I do to activate the SIM?
Milo123Active Contributor
cant make receive calls wifi calling dial assist all on but makes no differance foloowed the steps for troubleshouting but still can make or receive calls
I can’t make or receive calls. I have dial assist WiFi calling all on I get text message to tell me I have a missed call but can’t call back or goes to voice mail if I switch my phone off and back on I can make a call but then goes back to not able to make or receive calls
NiamhrosieActive Contributor
Plan showing as disconnected on ID app
My plan is showing as disconnected on the ID app. Spoke to CS yesterday and they assure me it's all fine and live their end. Spent an hour and a half on webchat yesterday and this is still not resolved. Loaded app again etc. I believe when I've added the plan to my app it's picked up an old account I held with ID as the pin code was also different to what the CS advisor told me. Clearly it would be helpful if I can see my plan in the app but no one seems able to help on their Web chat which seems ridiculous. Any ideas? I've tagged you Matthew as you seem to have resolved this for other ID customers so hoping you can help me. @Matthew T
RachFNew
Contributor
Calls dropping off - terrible coverage
I recently moved to ID Mobile and can’t believe how bad the coverage is. My calls are constantly dropping out and people can’t hear what I am saying. I notice that there are lots of people reporting the same thing within this community. I am going to report this to Ofcom as I’m currently paying for a phone I can’t use! Hs anyone has any luck with this (or found a solution)
BrsbrabrsNew
Contributor
Call from 'ID' askin for iD app verification code.
Hello Yesterday I received a call from someone claiming to be from I'd mobile fraud dept. They said someone had logged into my account and tried to buy an iPhone. They had my full name and postcode and called from a withheld number. They said I had to give them a verification code to have the iPhone order cancelled. I didn't proceed further with the call and am wondering whether this was a legitimate call or not? Thanks
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