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Contract information. Your Pay Monthly Agreement Price Equipment: Apple iPhone 14 128GB Blue Monthly cost: £28 99 (incl. VAT) Upfront cost: £0.00 (incl. VAT) Monthly price will increase from £28,99 to: £30.49 From your April 2026 bill Bill cap: No bill cap Plan features: Data Rollover, Roaming, 5G Roaming cap: 30GB Roaming data limit Contract length: 24 Months ( LETTER DELIVERED WITHOUT THE PHONE ) WHY ?

I joined ID Mobile less than a month ago and ever since I’ve been having an issue where I’ll suddenly notice the signal on my iPhone 15 Pro shows 1 bar. If I try to make a call then nothing happens. The screen shows like it is starting a call but the call never connects. I found out yesterday that when this happens, other people are not able to call me either. If I turn on airplane mode then turn it off again, then my signal goes up to 4 bars (full) and I am able to make and receive calls again. But then later on in the day, I will notice that the signal has gone back down to 1 bar and the issue is happening again. This all happens while I am at home so I don’t think it’s because I’m moving between masts causing signal issues.

I understand you get these posts all the time but ive been through previous posts and cannot seem to find an answer for this, my signal strength is at one bar and my data is none existent since being on i.d mobile rolling month contract for a few months now,I know the postcode checker is estimated only but really? Ive included what I was shown on the area checker today and an average speed test, taken with a Poco X3 pro with no previous problems on my last network "Vodafone", any help would be very much appreciated

I’ve notice my phone bill always gets taken way earlier than it should it can range from 7 days-10days before it’s due. But it doesn’t notify me until an hour after it’s been cut off and that’s when I try and ring someone . It’s getting ridiculous as I’m a support worker and I work with vulnerable people who go out in the community and if my phone randomly cuts off and something happens it’s dangerous as I don’t know when it due as it keeps changing days

I went to Spain last week and used an airalo esim. Now my ID physical sim won't work. Do i need a new sim or can ID get mine going again

Hello. Due to ID being unable/ unwilling to offer a 6 year customer the same deal as a new one I am doing a triangle number port. My number from old SIM was ported to a Three PAYG sim on Tuesday. I have requested my PAC from Three today however when I try to move back to ID they are saying its a same network switch. How long does it take ID to delete the old number from their system?

I’ve run out of data. I don’t have any internet at home. I’m serving on WiFi at a cafe. I’ve just brought a data add on. how long will it take to be added to My account t so I can use it?

My ID mobile account was hacked on the 23rd October due to ID allowing someone to purchase an ESIM on my account. My online banking, Amazon and Paypal accounts were compromised straight away - within twenty minutes I had been locked out of my phone and the hackers had attempted to purchase almost £3,500 worth of goods. Fast forward two days and, thanks to my bank, all but £15 worth of the fraudulent transactions had been cancelled. ID mobile were initially very helpful, by cancelling my the ESIM, my SIM and placing a permanent block on any further ESIM on my account. I had to get hold of and activate a new SIM - my bank have put a permanent hold on their internet banking app on my current phone. I had to lose two very old email accounts, backing up as much email history as was possible, create new email accounts, change over forty passwords and login details, and install a random key generator for every account I own - my day to day mobile phone experience isn’t quite what it used to b

Having big problems with connecting to internet.my area has 4g. With ok to good bars showing on my Google pixel 8. Often have unusable data connection. Also phone calls can only happen if I'm in my garden as it cuts out regularly, but I have to move about so the person can still hear me. Not happy.

Have new phone with you and my phone no hasn’t ported. Had email to say it was but not worked. Any ideas ?

why does my purchase say not complete

Hi, My phone will not receive or ring out - It's not a signal issue. It then says 'Not Registered on network’ What is happening? Regards, Andrew

Hi iD Mobile Community, I’m hoping someone can help escalate this issue as I’ve been waiting several days now. I submitted a request last Friday for proof of usage and ownership documents for an iPhone that was recently stolen. I urgently need these documents to process an insurance claim, which is time-sensitive. Despite being told it would take 24–48 hours, I’ve already visited iD Mobile in person three times and still haven’t received confirmation or the documents. I specifically need: A copy of the contract and date it was signed IMEI number of the phone My phone number linked to the device Any documents showing the phone make and model I’m struggling to understand why these documents aren’t accessible through my online account or why the process is taking so long. If anyone from the team or the community knows how this can be escalated or expedited, I’d really appreciate your help. Thanks in advance.

Bought a 12 month data only sim for my brand new iPad Air at Currys shop 4 weeks ago, went abroad (Greece) no roaming. Came home, went to Curry’s shop who contacted ID but no resolution. Problem is can’t get a PIN code to activate ID app because iPad won't receive texts. Been to Apple shop and they say that they don't support ID mobile. I find on this website a statement by ID employee (Tyler) who states that ID “ don’t support cellular functions with our SIM cards in any devices outside our approved handset devices”. I have tried to cancel my contract but told not possible. An obvious case of mis-selling. Next stop Trading Standards. Unless someone can provide a solution quickly.

I have already posted on this subject. ID can’t and won’t talk to me and seem to rely on threatening texts and emails. Ill mention the distance selling regs and the Consumer protection laws in the Uk. If somebody from ID ( not a “ Community texter ) could actually bother to contact me ( not through my new number of course as it’s defective ) I’ll explain why the service is not of merchantable quality . Simon

What’s app isn’t connecting to my new phone or ID mobile phone number

Trying to register with my phone number but already have my wife's on my email.

Data is awful, if i knew it was this bad I would go back to my old provider. Very slow.

Hi,I have bought a refurbished phone on contract with Id which includes a plan ,and came with a new sim and number , I already have a sim only plan with id,and I can’t seem to transfer my number,can I get a pac to transfer my number when they are both with id mobile,xx

I lost my phone and have now found it ive tried calling ive tried the chat for days it wont work i cant receive a text in order to log into my account either i dont how how to contact anyone

I can not find an email with my transaction number in anywhere please can someone help me so I can switch over my number

I no longer need this community account. Can you please delete it?

Hi Matt hooe you can really help me I can’t make phone calls and I’m really struggling this is now affecting my professional work and day to day to work also now it is leading to stress me affecting my mental health. I have contacted Apple to check my phone and it all seems good further the phone and the package was sold by ID and was assured that it is all volte enabled etc this is now becoming a real issue and will will need escalation I will have to really contact consumer rights as I’m trying all my best I’m really struggling right now with a phone package and the phone sold to me by you and paying £50 a month thanks and any help would be appreciated

transaction number, no earbuds were delivered with my order, how do i get this checked to confirm when they will be delivered. Thanks

The Red badge indicating there are voicemails does not go away even though I have none