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Keily Grove
Newbie
Keily GroveNewbie
posted in Ask a question.

keily

I've paid my phone bill.. but still can't ring or text out.. my bill is up to date.

0
Keily Grove
Newbie
13 hours ago
Claire Lizzy Biggs
Newbie
Claire Lizzy BiggsNewbie
asked in Device & Phone Support

Connection

Hi, I wondering if anyone is having with making calls the connection drops out completely and the call doesn't connect? I have done live chat and they say there is no network issues that they can see.Thanks

0
Claire Lizzy Biggs
Newbie
1 day ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Help with your SIM.

What to do if your new SIM isn’t working.Tutorial

If you receive a new SIM card from us and it doesn’t seem to be working, we recommend you check a couple of important things first: 1. Check your coverage Use our handy online coverage checker to find out the signal strength in your area. You can search by postcode - so you can check all the places you usually use your phone, like your home and work addresses. And you can view both 3G and 4G coverage. Need more info on this? Read our ‘How to check coverage’ article. 2. Are you using a compatible handset? If your handset isn’t approved/compatible with iD Mobile, your ability to use our services may be affected. Click here to view our list of approved and compatible handsets. All the handsets we provide with an iD Mobile plan are compatible with our network, as you’d expect. So if you’ve got one of those you should be fine. If you purchased a SIM only iD plan and are using an iD compatible handset you bought elsewhere with it, you should also be fine! Tried the above and it’s sti

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SLH2022
Newbie
1 day ago
N
Civilian
NoshinCivilian
asked in Ask a question.

make call issue

Hi I bought new SIM card  my data is working and also I receive msg but I can’t make and receive call  today I replace new sim but same issue plz help me out?

0
N
Civilian
1 day ago
R
Newbie
RogerP1Newbie
asked in Ask a question.

My next bill payment shows a 3x more than my regilar one?

I've just check my bill for next month and it has leap to £31.**, however, I can't see why?

0
R
Newbie
1 day ago
N
Newbie
Nirav PatelNewbie
asked in Ask a question.

Existing mobile number assigned to someone else while switching to ID using PAC code

Hi there,I just recently tried to switch to ID last week and wanted to keep my existing mobile number which I’m using since last 2.5 years however, unfortunately it has not happened as promised and now I’m struggling to get my existing mobile number back and get this issue resolved. Despite following the instructions provided by ID customer service agents over chats, including obtaining a replacement SIM from a Curry's store and providing my PAC code and SIM card details for activation, my existing number was not successfully transferred to ID Mobile as promised. Instead, it appears that my number has been reassigned to another user, causing immense confusion and inconvenience, as my entire life, including business, personal, school, and banking details, is intricately linked to that number.On top of that despite my best efforts to resolve this matter, including providing transaction details and ID proof, my attempts to seek assistance from your complaint line this morning were met wit

3
N
Newbie
1 day ago
Mo6655335
Newbie
Mo6655335Newbie
asked in Ask a question.

sim swap?

Hi everyone,I ordered a phone on contract via mobiles.co.uk. Unfortunately the phone and SIM could not be delivered. However, mobiles.co.uk have sent a replacement phone and SIM card. How can I get my contract transferred to the new SIM they sent? What information do I need to provide ID?Thank you,

0
Mo6655335
Newbie
1 day ago
I
Newbie
IanDHNewbie
asked in Ask a question.

Angola

Will my phone work when in Angola?What extra charges will there be?

2
I
Newbie
1 day ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Articles and competitions.

Spring Giveaway!

Ah, spring is in the air! While Easter may be over, the chocolate cravings linger. And what better way to enjoy the warmer weather than by treating yourself to some melt-in-your-mouth chocolate? But before we get to the sweet prize, let's take a nostalgic trip down memory lane. Think back to those beloved chocolate bars that have sadly disappeared from shop shelves over the years. You know, the ones that left a sweet void in our hearts (and stomachs) when they vanished.Maybe you're still mourning the loss of the mighty Cadbury's Marble Bar, that perfect blend of milk and white chocolate. Although it didn't return as a full bar this Easter, it made a welcome appearance in the form of an egg.Or perhaps you pine for the unique taste of the Cadbury Time Out, with its chocolatey shell giving way to toffee and malt delights.Some of you might even get misty-eyed remembering classics like the Mars Delight bar with its gooey caramel filling and chocolate-coated wheat puffs. Ah, those were the d

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Kamilac56
Newbie
1 day ago
allisaidwas
Newbie
allisaidwasNewbie
asked in Device & Phone Support

No 5G in 5G area

Hello, I switched to idMobile as the contract stated it included 5G but I never get 5G réception even Ina 5G area. My phone is definitely 5G ready as I was able to access 5G on it with my previous sim provider, so why can't I access 5G with idMobile?

13
allisaidwas
Newbie
1 day ago
C
Newbie
ChrissyminNewbie
asked in Ask a question.

Cannot access Whatsapp after transferring from Vodafone

I recently moved from Vodafone to ID. At the same time, I upgraded to an iPhone 15 pro. However, when I tried to open WhatsApp for the first time after transferring from my old phone/SIM, it keeps asking to add my number. I did follow the instructions on WhatsApp on my old phone to transfer the chats but the issues seems to be when I try to add my number into the WhatsApp app on my new phone. I’ve tried uninstalling the app from the new phone and reinstalling it again but I just seem to be going round in circles. I’ve also reset the network settings, switched the phone on/off etc. I’ve watched multiple videos on YouTube but nothing seems to be working! I kept the same number when I moved from Vodafone to ID. Has anyone else had the same issues and if so, how did you resolve the issue? 

10
Kash
iD Mobile Employee
1 day ago
D
Newbie
dimbimNewbie
asked in Ask a question.

Mexico coverage.

I am in Mexico. I can receive sms but no calls..I am trying to check what's happening and I am blocked from the app, due to the new mobile app.Also trying to have a live chat to ask for help, live chat is never appearing on the page..Any advice how I can ask for support and why I am blocked to ge calls in Mexico?

6
Kash
iD Mobile Employee
1 day ago
A
Civilian
Aiden McPhersonCivilian
asked in Device & Phone Support

faulty battery

Hi there I have had a iPhone 13 on contract from your company about 4 months ago and I haven’t insured it, last week I pulled my phone out my pocket at work as my pocket felt hot and the battery had started to expand it was that hot i couldn’t touch it but since then the battery has expanded that much it Has basically pushed the screen out that much it had cracked the screen and the phone is unusable and unsafe and I feel this may be due to a faulty battery installed in my iPhone I can no longer keep the phone in my home as I’m scared of it catching on fire is there anything yourselves or apple can do for me as I like my iPhone but I’m not happy about the quality of my product, kind regards Aiden 

2
Kash
iD Mobile Employee
1 day ago
Katherine Beaumont
Civilian
Katherine BeaumontCivilian
asked in Ask a question.

Can text out to recieve PAC

Hi  the reason I switched providers to ID is because I cant text out on my phone. Now Im asked to text a number to recieve my PAC code but i cant. Please help.  Kind regards Katherine

2
Kash
iD Mobile Employee
1 day ago
L
Newbie
Luke ParkesNewbie
asked in Ask a question.

voucher

Hi, when I took out my new pixel 8 a few weeks ago I was told I would get a £100 voucher for currys how do I receive or activate this as I still haven’t got it thank you 

3
Kash
iD Mobile Employee
1 day ago
K
Civilian
Kjdavies63Civilian
asked in Ask a question.

Spending cap

My app will not let me increase my spending cap, keeps coming up with the oops message! 

3
Kash
iD Mobile Employee
1 day ago
J
Newbie
Jason24Newbie
asked in Ask a question.

connection nightmare

I've not been overly impressed with ID mobile but I've persevered with it, but lately I'm having all sorts of connection issues. I have a Pixel 8 Pro but struggling with internet and connecting phone calls (4g and 5g). Also some calls (in and outgoing, phone and Bluetooth) the other person can't hear me halfway through a conversation. It's driving me mad as I need my phone for work.I have reset my network connection but it's still happening.Can anyone help?

0
J
Newbie
1 day ago
Mike Bingham
Newbie
Mike BinghamNewbie
asked in Pay As You Go

Roaming

I asked the question, but it was clearly too difficult for ID to answer, does Spain include Majorca on a SIM only, does anyone know please. Thanks in advance 

2
Kash
iD Mobile Employee
1 day ago
BeckyK
Newbie
BeckyKNewbie
asked in Ask a question.

direct debit

I've been trying to set up a direct debit but it's not letting me. I've tried on the app and different browsers but it still won't work. 

2
Kash
iD Mobile Employee
1 day ago
Charlotte Blythe
Newbie
Charlotte BlytheNewbie
asked in Ask a question.

sim replacement

My SIM card has fell out. my phone is not stolen. im trying to request a replacement sim, unable to log into the app because I of course don’t have the number. I’ve spoken to live chat and they are saying my address is incorrect. I have lived here since I got my sim, the address is correct. I’ve given contract details, reference numbers everything and they won’t respond with a new sim.  I’ve called and blocked the sim. But the phone I still have. help I need a replacement asap

4
Kash
iD Mobile Employee
1 day ago
Catherine Mair
Newbie
Catherine MairNewbie
asked in Ask a question.

help

Hello, so I’ve tried to pay my bill via the app three times and it rejected so I use the phone number to phone and paid it that way I’ve gone back onto the app and it still says that I’m still need to pay it even though the money has gone out my bank and also can you change the number to another number?

0
Catherine Mair
Newbie
1 day ago
Ryanomwilkes
Civilian
RyanomwilkesCivilian
asked in Bills & Charges

Paid my bill but services are still not restored?

I have paid my bill to get my services back one and my services are still suspended after a day. I use my phone for work purposes and contact with family.

30
Archie Gotobed
Newbie
1 day ago
Jasmine Lewis
Newbie
Jasmine LewisNewbie
asked in Bills & Charges

need help!

I disconnected my services and transferred my mobile number to a different network as was no longer satisfied with the service I was paying for so I left before my upgrade date which was 31st of March but because it was Easter I left on the 3rd of April and now iD mobile expect me to pay £45.05. They sent me an email saying £0 outstanding balance but when I login to my iD mobile account it says £45.05 outstanding, so which is correct! The email or the account 🤔 screenshots of the evidence, email and my iD mobile account. 

2
Jasmine Lewis
Newbie
1 day ago
I
Newbie
IainstrNewbie
asked in Ask a question.

referal voucher not received

I referred  a friend on the 13 Dec , he has made 2 payments , and 90 days has passed , but still haven't received any news of the voucher . How can I chase it please ? I have read all terms etc and I should receive an it.Can someone help out please 

5
Kash
iD Mobile Employee
1 day ago
Kazzy Stocks
Newbie
Kazzy StocksNewbie
asked in Ask a question.

reconnect after late payment made

How long does reconnection take after paying late bill

3
Kash
iD Mobile Employee
1 day ago
Terms & Conditions
Why iD Mobile?