Recently active topics.

I had an old number a while ago that I think was with ID but I have recently changed numbers twice. My current number is ID but I was wondering if I can change it to my old one? Thanks

I joined id mobile in September and I now seem to have x2 numbers coming up on my sim…. people I message are receiving texts off me from both numbers but there is no consistency when it comes to which number they will receive anything from. Separately, it seems I am having issues receiving texts and calls through as I’m only sometimes able to receive them. I’m not having any luck with your chat option as it isn’t understanding the issue / questions that I’m raising. Can anyone help with this?

I am ending my ID Mobile deal but I found another ID Mobile deal via a third party site. Can I keep my mobile number as I'm getting my PAC from ID Mobile to give to ID Mobile.

I am going to Canada in June do you have any plans for that will be taking 4 lines out there 2 my and 2 of my friends are going well all on id Many thanks Barry

I wondered if anyone could help. I cannot send text messages. I receive them OK, just cannot send.Android phone Thanks anyone

royal mail said they delivered my sim card but when look up where they posted they said my postcode is wrong and only have 3 attempts to use right postcode so i tried my new and old postcode and got lockdown out. do i just ask customer services to send out a new one ?

Hi, I'm now due an upgrade, but the offers within the app are not very competitive, I currently have two contract deals and deal two sim deals and feel this isn't a very good. I have found plenty of better deals in bott USwitch & Money saving Expert all with ID Mobile yet these deal aren't available to existing customers Do ID mobile match other offers Can anyone advise what can be done Dean

I've got a upgrade coming very soon and wondering if can upgrade my id contract via carphone warehouse as the prices are alot better than id so wondering if can do this either in store or online as I'd told me on live chat can only upgrade via their website but carphone warehouse clearly has id upgrades on there so all very confusing

Hi all, I switched from O2 to id mobile in November last year. Did everything correctly and for my PAC code and got all the relevant messages from ID as to status updates on the number switch. After all had been completed there are still a few people who are not able to call me. Mainly my wife aiming a few others. My contract finally got terminated with O2 a month or so ago due to a technical hitch with a backdated order. Can I still get a PAC code from O2 and give to I'd obile to get the final missing part of the swap completed? What should I do? Terrible that ID mobile doesn't have any person to speak with as this could be dealt with far easier and quicker

Hi, I got disconnected on live chat, can anyone help me please? My 24 month contract ends on 29 March and I want to move straight onto the £10 monthly rolling sim. I’ve just put an order through online for it like I was told on live chat, then I was meant to go back and give the order confirmation number to him but it disconnected me. Does anyone know if it’ll just automatically kick in on 29 March? I’m keeping my phone FYI, and the order confirmation email has come through.

Hi Im not receiving text messages on my Samsung 25, I've done everything I've read on the site. If I change to RCS chst it appears to work fine. Once I turn RCS off, they receive my text but I don't receive anything back

Can anyone clarify for me please in easily understandable terms. I have unlimited calls and texts in my contract whilst in the UK. 1) When in EU, can I receive calls/texts for free? 2) When in EU, can I make calls/texts for free?Thank you in advance

Despite turning roaming on I'm not getting any connection while being in South Africa. Can you please let me know how to resolve this

My phone has been cut off for unpaid bill this month, but I am a month in credit due to you taking two payments in jan

When I ordered my phone it was a promotion and should of came with free Samsung ear buds and a Samsung galaxy 2 watch neither of which have arrived.

I've just renewed my sim only contract going from a monthly rolling to 24 months. Same sim as before but now I keep getting no service?

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I have an outstanding bill of £4.00 to pay, this was because of an issue with sim cards at the start of the account. I do not know what the mobile number is for this so cannot make the payment. It is showing on my credit record as non payment, under reference ID Mobile (I) Telecoms ****9762 - can you please advise how I make this payment of £4.00 without the mobile number. Can it be traced through the existing accounts in my name. Thank you

I have unlimited data but I have just received a notification saying that I have gone over?

Hi there it is just that my phone has been cut off today and I can’t pay it till later today I was just wondering if u can put it back on till I can make the payment later on today as I need my phone to get my money today sorry for the inconvenience

My contract is £6 a month but i got billed over £10 i have hardly used my phone so have not used my price cap.in fact my roll over is now over 38 g .im on 20 gig plus unlimited calls and texts .

When setting up my phone I used the QR code and thought the eSIM worked. It clearly hasn’t and as it was a one time code I can’t reuse. How do I now get this fixed as I can’t use my number. Can I now be sent a SIM card. I really wish I hadn’t clicked that now

Hi, I recently bought a phone from ID (Google pixel). I ported my number. Since my phone number has ported I have lost the voicemail icon. I have set up the voicemail by ringing 1 from the phone. However I can't select visual voicemail on my settings. It is reading as the temporary number when I bought the phone. I have tried changing it to my number but it won't allow me to.

Hi there - I’m new to ID mobile, and to the best of my knowledge have a signal issue with a transmitter at the end of the street. I live in SE9 South East London. When I am near this mast - the data signal in particular is very patchy. I know its the ‘ID’ network as other phones in my possession on Vodafone etc do not exhibit any anomalies or download issues etc when stood in the same area. Is there any way this transmitter issue can be investigated? Generic data says no reported issues in the area. I’m a new customer / couple of months into the contract and it’s driving me nuts. Thank you!

I've switched over yesterday (27th March at 10pm) but haven't recieved an sim card and now I'm not connected to a network. Please help