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I just upgraded my sim only plan via the ID mobile app and I’m unclear how i get/claim the £50 curry’s voucher. Do i get mail with this in it or do i need to redeem it somehow?

Hi

Hi, I'm heading to Sri Lanka soon and as part of the trip I'm getting a local SIM for the holiday. How can I unlock my phone to use the holiday Sim? TIA Jamie

Could you explain while my monthly charge is more than my bill statement? Statement says £38.99 is owed but the charge for this month is over £41?

For the last few weeks, both my wife and my phones (seperate IDMobile accounts) are unable to make calls without resorting to the use of WhatsApp or Messenger. You dial a number and it just hangs in silence, no ringing tone. Nothing happens. On occasion the person you are calling, calls you to say they have received a call from you, but after repeating ‘hello’ a number of times, they hang up and ring you direct. This has been going on for weeks, so I am hoping somebody can enlighten me with a solution. Thanks B

Any updates with the text issues, be a week tomorrow since I've been able to receive text from o2 network, I hope we will all be refunded for the service we are paying for but not receiving.

How do i veiw my usage for a particular day

I want to upgrade to a pixel 9 from my 7 but the deals available online at uSwitch are better by roughly £5 per month than the options I am getting from the app. As a returning customer, how do I take advantage of the better deal ?

I have two sim contracts for young people, both with the same billing address and email address. I can only see one on the account, how can I access the other?

I've got a upgrade coming very soon and wondering if can upgrade my id contract via carphone warehouse as the prices are alot better than id so wondering if can do this either in store or online as I'd told me on live chat can only upgrade via their website but carphone warehouse clearly has id upgrades on there so all very confusing

Every time I go into the app it shows the wrong data allowance on my plan.Ive spoken to customer service twice today and the first advisor said they'd change it there end,but that never happened and the second advisor told me to re install the app,I've done that and it's still wrong,is anyone else having this issue and have you found a way to sort it.Thanks.

Hi, I don’t plan on using my mobile while travelling unless connected to wifi - I travelled to Morocco, switched my phone on and got bombarded by texts from ID mobile saying I had used 80% of my spending cap, bear in mind I have roaming off. After an hour on live chat over WiFi, the agent said they can’t check what the charge is until 09/04, over a week after I return home? This is a time sensitive issue and no help is available. I don’t know or want the charge. If I have paid for some type of international use charge then I don’t even know what I can use since no one can help until after I return home. No email to contact anyone, I can’t use the customer phone number since I’m abroad? What’s the solution here?

I’ve just purchased a new phone & contract. I’m wondering when the first bill will come through for my contract? When the sim is activated? When the phone is delivered? Etc etc

Hi there - received my NEW iPhone 15 yesterday on ID Mobile. All seemed straight-forward in setup, but on speaking to 2 people today on the phone, both of them experienced delays in me speaking and them receiving the message. Any ideas? P.S. I phoned my son who was only upstairs to test and he heard me fine with no delay (don’t tell me if somebody is far away there’s a natural delay due to distance lol)

Hi need a new SIM card

Hey everyone, I wanted to share my recent experience with iD Mobile to warn others about how they handle disputes when things go wrong. If you're thinking of ordering from them, be aware of your consumer rights before doing so! For context on the situation: I pre-ordered a Google Pixel 9 Pro from iD Mobile. When my package arrived, instead of the Pixel 9 Pro, I found an iPhone 15 Pro inside. I immediately contacted iD Mobile, but they refused to help and told me to contact DPD (the courier) instead. DPD told me to go back to iD Mobile—so I was stuck in a loop. Despite providing photographic evidence, iD Mobile insisted they sent the correct phone. I escalated to the Ombudsman, who sided with iD Mobile based on their warehouse footage, even though I never received the correct device and their “warehouse footage” was two cropped screenshots of their CCTV. Under the Consumer Rights Act 2015 (Section 28(2)), the retailer (iD Mobile) is responsible for ensuring the correct product is delive

I understand you get these posts all the time but ive been through previous posts and cannot seem to find an answer for this, my signal strength is at one bar and my data is none existent since being on i.d mobile rolling month contract for a few months now,I know the postcode checker is estimated only but really? Ive included what I was shown on the area checker today and an average speed test, taken with a Poco X3 pro with no previous problems on my last network "Vodafone", any help would be very much appreciated

Hi, So, myself and my husband are both on id, sometimes when we try to call each other, the call will ring and after a number of rings go to voicemail, but the other phone doesn't actually ring and we don't get a missed call notification. This has happened a number of times and we tested it when together. Phones in the same room, we are clearly calling one another and hear each other's voicemail, but the other person's phone just doesn't receive anything at all. Very frustrating when trying to get hold of each other and we aren't even aware.

I have recently switched from Lebara to ID and now I am unable to verify online purchases using a text message. The purchase is always declined. I have contacted my bank (Co-op) and they state this is a network issue. I was reluctant to believe this at first but it seems that many people face the same issue. Obviously this is a game changer for me and unless a solution can be found I will have no opinion but to switch to another provider.

I joined id mobile a little over a week ago, ported my old number across and that's when the issues started. I haven't been able to receive calls or txt messages since the port was "successful". I can make outgoing calls, my ported number displays on the receiving phone. I can send texts but the id mobile issued number displays. This is clearly a porting issue but I've spent days being messed around by the"technical support chat" who keep repeating the same steps, customer support lines that don't pick up the phone a total of 14 hours on hold so far! I did on one occasion get told this was going to be escalated to the technical team and would be in touch within 48 hours but that has been and gone with no resolution in site. You have 24 hours left to resolve it or I'm going to use the 14 day cooling off clause to cancel this contract before that opportunity expires. I need to be able to receive calls as a matter of urgency, I am a primary contact for a 95 year olds lifeline.

Good day, I placed an order today and I know the mobile i Phone 16 and I would also like to sell my i Phone 14, I still don't know the result, where can I find it please? Sujejmanova

Recently bought a new pay monthly contract that included a currys voucher. it did not arrive with the phone delivery, and haven’t received any emails. raised a help ticket, and had a automated response to email another help desk. Kinda feels like I’m getting bounced around the system.

I started a contract with ID mobile about 6 weeks ago and used a PAC code to transfer my old number. Yesterday, my number reverted back to the original ID mobile number I was assigned. Please could you change my number back to the number I requested.

Dear Sir/Madam, I am writing to request PAC codes for my two exchange numbers. I wish to transfer them between providers. For the past four months, I have experienced inconsistent internet service in Stevenage. Consequently, I obtained a PAC code from another provider, but their network is also inadequate. To resolve this, I require a PAC code from ID Mobile for the number ending 681, which is used by various government and other sector organizations. I would like to exchange PAC codes with the other provider to facilitate a smooth transfer. Thank you for your assistance in this matter. Kind regards, Waqas Ul Manan

Bill payment was taken 3 times, spoke to customer service through live chat and was told refund was being processed and opened a complaint. Spoke to complaints department who then informed me it was being sent by cheque (no mention of this on live chat) and that account would be debited within 24 hours. Just spoke to the live chat for an update as its been 2 days, refund not processed and will be 5-7 working days. Can't believe anything that this customer service department tells you. This stands out as the worst experience I've had with any company in any industry, completely useless avoid them at all costs.