Recently active topics.

I’ve switched two numbers over to ID and got a new ID SIM for my daughter (who previously did not have a phone).Data & texts are fine on all three.. however, calling is an issue. I cannot make outgoing calls, nor receive them across all three devices.I’ve got a work phone which has successfully made calls to one of the three new numbers, but it is not consistent, and usually fails. Calls from all three numbers cannot be made on my work phone, or in-between each other. The support chat-bot just sends me round in circles regarding the 3G switch off and sending me to a support page which has a number of steps to make this work,… but it doesn’t. Does anyone know how to get this working or should I be very thankful I’m in a one month contract?

If I click on one of the sim only upgrades in the last 30 days of phone contract does that cancel the existing contract at end of period and automatically start the sim only on that date? Or should I cancel current one first then buy the sim only deal

I have used my phone successfully twice in Europe this year. My phone is enabled to roam and no settings have been changed. I am in Southern Italy and am unable to make calls. In my Roaming "SIM settings" it says my "Mobile Network Service" is disconnected. Why is this? My wife is with IDmobile and has exactly the same issue also, so it is not an isolated issue. What is the cause?

I bought an ESIM accidentally yesterday with monthly contract. I am okay to pay first month. as it was my mistake. But I can not cancel it . I contacted the CHAT service and they need an actual IDMobile phone number to cancle my ESIM. But I dont have real SIM or number form IDmobile . Apparently all ways are blocked. Could you help please Raj

I would to speak to human do not fobbed me off , this is the 4th time I tried to get in contact with you , if I don't get a result iwill cancell my contract asap

I am on holiday in Greece (Kos) and received a text to say welcome to Greece but then received another one to say welcome to Turkey. Turkey is chargeable, does anyone know how I can change this back?

Hi, my wife's and my phone are unable to make calls or receive calls. What is going on?

Hi! I'm currently with talkmobile with about 8 months left on my contract, unfortunately I have lost my phone recently and I want to get a phone on contract with ID. My question is: can port my number after my current contract finishes in January so I could pay off remaining balance in monthly instalments or do I have to port my number as soon as I get the new phone meaning I'll have to pay for what's left on my current contract upright?

Hi I have no roaming but despite being in a roam free destination. I can’t use the chat or internet so it’s impossible to get hold of anyone. roaming is set up on my phone.

Just put my new SIM into my new phone. Nothing has happened. I have joined the idcommunity and they are trying to send me a code number to my new phone. I can't get the text number until SIM is activated. Please advise

Laughter is honestly the best medicine. After all, it’s a simple way to boost your mood and is proven to be a powerful stress reliever. Don’t just take our word for it either. An article by the British Heart Foundation explains how laughing helps release endorphins – otherwise known as feel-good hormones. Just a few minutes of mirth can increase the oxygen you take in, lower your heart rate and blood pressure, and help your muscles relax. You can’t argue with that. And now there’s even more reason to smile… To celebrate World Laughter Day (on May 4, 2025), we’re giving away a pair of Sony WH-1000XM5 Wireless Bluetooth Noise-Cancelling Headphones! Whether you’re giggling at your favourite podcast, chuckling over a video call, or just enjoying the peace and quiet between laughs, these headphones are perfect for turning up the joy. So, if it’s a quick grin or a full-on belly laugh you’re after, here are a few ideas that are bound to give you a giggle – and don’t forget to enter the giveaway while you’re at it! Video calling friends & family. This one’s probably the simplest on our list. But it’s arguably the best too. Catching up on a video call with friends and family can always lead to unexpected, spontaneous laughs. Especially when you’re sharing stories and humorous situations from the last few weeks that they might have missed. Grandad’s always fancied himself as a bit of a comedian. And those corny jokes of his always get a groan or two… You can always try using fun filters as well. Give yourself a funny hat. Make yourself look absolutely ancient. Change the background so you’re on the moon. The options are almost endless now. Most phones (and apps) have at least a few kooky effects you can play about with while you chat. And they’ll definitely make your convo a lot livelier and more enjoyable. So, download FaceTime or Zoom and see what they’ve got to offer. TikTok & Instagram reels. Platforms like Insta and TikTok are absolutely stuffed with funny content. From viral challenges to creative skits, there’s always something there that’ll have you howling. If you fancy it (and don’t mind embarrassing yourself a bit), you could always get involved with a few trending challenges yourself. And if your sitcom skills are on point, you can also make your own sketches and share them with the community or the group chat. Who knows, maybe you’ll go viral yourself. Need some more ideas? Dance challenges are all the rage, especially on TikTok. Pop on your favourite playlist and get your groove on. It doesn’t matter if you move like your uncle after a few drinks at a wedding either. At the end of the day, it’s all about having fun and putting a smile on your – and everyone else’s – face. Make sure to tag your mates and get them involved as well. The more people that take part, the more laughter there’ll be. YouTube & podcasts. Podcasts and YouTube videos are full of moments that’ll have you in stitches. There are countless comedy channels and stand-up routines out there that can brighten your day. And they’re not just from established comedians that you’ve seen loads on the telly. Dig a little deeper and you’ll find shows and clips from brilliant up and comers that’ll be selling out the O2 before you know it. Found a few favourites? You could create a playlist of the best funny vids you’ve found so far. Then when you need a quick pick me up, you’ve got them all in one place, ready to go. Or you could always subscribe to a few comedy pods on your go-to streaming platform. There’s absolutely loads to choose from. Queue one up for your morning commute, and it’ll make that grey Monday morning a lot less gloomy. If you’re anything like us, you’ll probably be sat there struggling to keep a straight face. Laughter’s contagious though – so it might not be the worst thing to cheer up the rest of the carriage! Remember, a laugh a day keeps the stress away. And it doesn’t cost a thing either. So, whether it’s a video call with the folks, a silly TikTok challenge, or a hilarious podcast, there’s loads of ways to bring more laughter into your life. And remember, that goes for every day of the week too. Not just World Laughter Day! Giveaway time! Got a favourite joke, podcast or video that always makes you grin? Tell us about it in the comments down below for a chance to win a pair of Sony WH-1000XM5 Wireless Bluetooth Noise-Cancelling Headphones! The winner will be picked at random, so keep an eye on your inbox or DMs for a message from us. But hurry – the competition closes on 16th May at 23:59!

Hi all I confirm that I have set a spend cap and turned international calls ON on the app but im still unable to make calls to Iran. Can you please help? 🙏 I have tried so many methods to contact the team. Live chat button isn’t there, email gets back with an auto response that the mailbox is not monitored and there is no phone line. im a pay monthly customer btw

Just had a very frustrating conversation with a customer services agent through chat. My issue is that the rotation of my job takes me out of the UK for 21 days (within the EU) and then back in the UK for 21 days between the months of March to November. A total of 147 days out of the country in a non-continuous run. This seems to put me in the ‘Permanent Roaming’ category. Infuriating as it is far from permanent. To get around this it seems I will need to cancel and re-sign up to a pay monthly sim every couple of months. Does anybody have any better suggestions or has had any experience with the permanent roaming clause? I have used local sims for many years and ultimately I just want one provider who can facilitate EU roaming without charging me through the roof. ID Mobile seemed to be that provider at first but now it seems it’s just as much hassle.

Hi I switched from 3 to ID mobile a couple months ago and have a couple issues - I wondered if anyone else has had the same. The first is that there seems to be an issue with my normal text messages (not WhatsApp). If I try to send one it says message could not be delivered but in fact it seems like that are getting to the person so I don’t know why it says they arent. Also I tested by texting my wife and for some reason it arrives under a different phone number (I think it is the one ID Mobile gave me, but I brought my old number across from 3). The second is a concern over data usage. When I log in to the ID mobile app it says 85.5GB / 50GB which suggests to me my limit is 50GB but somehow I’ve used an extra 35.5GB? Which presumably I’ll be charged for?! Thanks!

Hi, I received a returns label from Carphone Warehouse and returned my phone to them as it was within the 14 days cool off period. It was delivered to them on 15th May. Will the let ID Mobile know so the contract gets cancelled or do I need to inform ID Mobile. Thx.

How do I claim my free Fitbit charge 6? The link on the claims page does not work. Says "page not found"

Hi, it's been over a week and I've had no contact regarding my esim request... How do I get an update... Or how do I request again because it doesn't give me the option Thanks for any help

Hi, I’m wondering if it’s possible to port my existing and in use number to a new contract in six months time? I know this can be read and understood in a few ways so let me try to explain below: I am an ID customer with a contract ending in six months time. Lets call this ‘contract A’ I want to change my phone as I’m a little fed up with what I have at the moment. I’ve seen a suitable deal that I want to take out, also with ID mobile. I’ll call this ‘contract B’ My plan is to take out contract B with it’s new handset, but still use my sim from contract A. In six months time, when contract A comes to an end, I’d like to port my number to contract B. I’m aware I’ll have to port to another network first before porting back to ID. Is this possible or is there a time limit from when the new contract starts to be able to port?

I have noticed over the past few months that although there is a good phone signal in the Keswick area there is no data (claims to be 4G). This appears to be whether you are on the north side or centre, you only get data when you get to the top of Nest Brow when you pick up the signal from Penrith.

How can I get a new QR code for my esim? I have a new phone and need to transfer?

Hi there!! I have some issue with transferring my old number to id mobile Jo

We have 6 months left on x2 ID mobile contracts and are wanting to end Early fee free. Can you please give advice on this? The issues are as follows.. 1. The three network has become highly congested in the last month or 2. Our ID, three and smarty contacts are all suffering the exact same issues of showing signal bars but unable to use data/calls in certain areas where it used to work fine before. Please note, this is 5 different phones, 2 three contacts, 2 id mobile contracts, 1 smarty contact ALL experiencing this issue. So it's not phone or setting related. 2. Both ID contracts my kids use are unable to get connection in their school and outside their school and also, lucky to get a connection if they are travelling to and from school. This is a safety concern for us as parents. 3. Our contracts have had an increase from April when we should not be getting an increase as we took the contacts out before January 2025. So we would like to request to end early fee free due to the diminished service and overcharging. It is important our kids stay connected with us.

Why is my bill keeping going and taking money from me when my bill is monthly att 9 pound a month now it says my bill is 14 pound a month

I am having challenges receiving calls or making calls as well as sending and receiving sms'. These services have become very limited and unpredictable. How do I solve these issues?

Hello, I have received a Currys gift card with my SIM which should have £50 but it is not activated. I cannot use it at Currys and the balance checker says “something has gone wrong”. I can see this is a common problem for other IDMobile customers. Please can this be resolved. Thanks