Recently active topics.

When setting up my phone I used the QR code and thought the eSIM worked. It clearly hasn’t and as it was a one time code I can’t reuse. How do I now get this fixed as I can’t use my number. Can I now be sent a SIM card. I really wish I hadn’t clicked that now

Hi, I recently bought a phone from ID (Google pixel). I ported my number. Since my phone number has ported I have lost the voicemail icon. I have set up the voicemail by ringing 1 from the phone. However I can't select visual voicemail on my settings. It is reading as the temporary number when I bought the phone. I have tried changing it to my number but it won't allow me to.

Can I cancel my SIM plan but still pay for my phone? I started my contract six months ago, but I have had problems with a bad signal all the time. I just want to cancel my plan and move to a different network, but I want to keep paying for my phone.

Hi, Could someone please tell me how I get proof of purchase as I need it for an insurance claim. Thanks in advance for any help.

See above

Hello all Whilst in Tenerife last week I could not use my data at all. I could make and receive calls and regular text messages though. checked all my iPhone settings and ID Mobile app settings (when I got hooked into the hotel wifi) and everything would indicate that my data should be working! Very very frustrating as I couldn’t use WhatsApp or Uber etc etc etc. i have an iPhone 12 which I bought directly from Apple 3-4 years ago and I’ve had no issues with it whatsoever. I was previously with Vodafone and then o2 and never had any roaming issues. I moved to ID Mobile about 2 months ago…and first time I went abroad my phone was pretty much useless. anyone had this issue? Any ideas on how to resolve? I have live chatted with ID Mobile but got zero sense…the person I was chatting to told me they had no agreement with mobile operators in Tenerife hence why my phone wouldn’t work (I explained that I could make and receive calls and that Tenerife was part of Spain!!) They said someone woul

Hi. My bill payment went twice from my bank account. How do I get a refund?

Hi, I’m going to Italy, Rome on the 19th April. how do I activate my roaming abroad. and is Italy covered in the roam free as when I purchased ID it said it was but I’m struggling to find it. KG, Emily

My 4G is not working on my phone, but when I put my SIM card in another phone it works and if I put a different SIM card in my phone it works so can’t figure out the issue. I have followed all the online advice but none of this has worked. Any ideas what I need to do?

My iphone isn’t receiving text messages from android phones in the last few days ??? I have checked all settings all fine. I can send texts and receive calls etc 🤷‍♀️ hope you can help

I've tried calling Spain and the message says my plan does not allow this...how can I sort this?

My phone is making calls fine and data but not receiving text messages from some NOT all providers. Two friends are Giff Gaff, one is O2. I can send them texts, they send me and get charged but im not receiving them. I can send and receive from other friends/ family. Done network reset, phone reset etc but nothing working? Im worried im not receiving texts from work/ doctors etc as i have no way of knowing who im not receiving texts from? Anything else you can suggest please?

How would I be able to change my number? I have tired to do it but it’s told me not to download my sim until I have the phone. is there a way to get my number before I get the phone?

I cannot make or receive any calls when I am at home, connecteded to the wifi. I have to disable wifi on the phone and use 4G to make/recieve calls. Why? I have checked, and my phone - Google Pixel 7 - is all enabled for wi-fi calling. Any suggestions? It never used to do this, only the last month or so. Nothing has changed at home - same provider, same router etc

Hi I used my PAC code from previous provider to keep my old number for my new ID sim. The switch in mobile number hasn’t happened yet, I provided the details last week

Good Morning I have received an email to say “We’re sorry but we’ve had to cancel your order (139097660) as it didn’t pass our internal security checks. Internal checks are carried out for the safety of our customers and we apologise for any inconvenience caused.” What happens to my PAC code request with Talk Talk? Will this still be live next Monday?

Hi I hope everyone is well! i currently am on 50Gb/month sim only plan for a 12 month contract. I want to upgrade to the plan that offers unlimited data. However, when i go to th ID mobile app and click on change/upgrade plan. I am met with error “Unfortunately we don’t have any plan for you at the moment”. The only plan I see in app for upgrade, are Phone plans which I don’t want. Also I have been on my current plan since September 2024. Can anyone pls help me on what to do, I have gone to the ID mobile website and tried to select unlimited plan from there but that gives me a new sim.

It says my number has switched to my old one but on the phone itself it hasnt changed

My switching day for moving my existing mobile number to ID Mobile is scheduled for today (March 27) but still no SIM card delivery!! This is the e-mail I received from Royal mail; Today, Tuesday, 25 March 2025 Delivery is estimated between: 10:37am and 1:37pm* What happens on switching day when I have no new SIM card? Does switch happen so my current SIM card will stop working? (Not ideal to not have any mobile phone access, especially as I am paying for it) What can I do to get an ID Mobile SIM card to port my existing mobile phone number? I can’t even set up ID Mobile app as it depends on SIM card and being sent a code… help! I simply want this sorted as quickly and as smoothly as possible. Help! Thanks.

I just upgraded my sim only plan via the ID mobile app and I’m unclear how i get/claim the £50 curry’s voucher. Do i get mail with this in it or do i need to redeem it somehow?

Hi

Could you explain while my monthly charge is more than my bill statement? Statement says £38.99 is owed but the charge for this month is over £41?

For the last few weeks, both my wife and my phones (seperate IDMobile accounts) are unable to make calls without resorting to the use of WhatsApp or Messenger. You dial a number and it just hangs in silence, no ringing tone. Nothing happens. On occasion the person you are calling, calls you to say they have received a call from you, but after repeating ‘hello’ a number of times, they hang up and ring you direct. This has been going on for weeks, so I am hoping somebody can enlighten me with a solution. Thanks B

Any updates with the text issues, be a week tomorrow since I've been able to receive text from o2 network, I hope we will all be refunded for the service we are paying for but not receiving.

How do i veiw my usage for a particular day