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Your upgrade is cheaper online than when i try to do it via my account with you.

Even though account is created with email address when clicking on upgrade it shows missing name address and email address and refuses to go through

I like to give feedback on joining ID Mobile, I am very happy & delighted to change my network provider from ----- to ID mobile, very happy with reception, monthly sim with roll over data, it's good reasonable monthly charge compared to other network provider, good friendly service with online chat but it's long wait sometime, but problem solved, it's easy to join and change over from other network , easy to follow step by step guide, & received new sim as per their instructions, it was happy experience glad I did, after receiving my sim, tried & tested my wife too joined ID mobile, same plan as mine and she is happy too .....looking forward to stay with ID mobile for years to come....thanks.

I tried enabling data roaming and also extra roaming minutes from India so I expected that SMS from my Indian bank (State Bank Of India) containing my OTP should be received. This is needed to register my sim from iD mobile on to my State bank of India account. I keep getting messages from iD mobile saying that charges would be incurred for roaming but still don’t receive the SMS. Please advice how I can enable this SMS being received from India. This is very important for me as I never had this problem previously with 3 Mobile

Hi, anyone can advise me what to do with my gift card that is not working on currys website? Got it as offer on a upgrade. Tia

Hi, I’ve read a few threads and it seems to fix the UID error for Apple subscriptions, a new link is required. If this could please be sent to me by someone who is able to, that would be very much appreciated.

My plan is showing as disconnected on the ID app. Spoke to CS yesterday and they assure me it's all fine and live their end. Spent an hour and a half on webchat yesterday and this is still not resolved. Loaded app again etc. I believe when I've added the plan to my app it's picked up an old account I held with ID as the pin code was also different to what the CS advisor told me. Clearly it would be helpful if I can see my plan in the app but no one seems able to help on their Web chat which seems ridiculous. Any ideas? I've tagged you Matthew as you seem to have resolved this for other ID customers so hoping you can help me. ​@Matthew T

I went through MSE to gain the £55 Amazon voucher for signing up. However, I never received the email and when I emailed Giftcloud directly they told me I wasn’t eligible ? How do I go about solving this as I’m confident I completed all the steps correctly.

Just been asked how I’m enjoying using idmobile!!!! Had to laugh, at least I was on the hotel network and got it, I’m abroad for a month with no roaming data because it won’t work. Tried everything I can possibly think of to get it to work. Helpline have told me it’s my phone, I’m with my husband who’s got the same phone and we’ve got his working EVENTUALLY with absolutely no help from idmobile, Apple came good with a solution for his. I’ll be be ending this contract ASAP!!!

Hey, I have an Aussie phone, how can I download your app?

I wish wish wish ID'd offer me a way out. Ive begged them for months to allow me to cancel, after realising that, due their policies, I had to buy a second phone, and add a second contract, if I wanted to be in touch with my sons cancer team here in England. They admitted it was their poor policies, they agreed that their company does not offer comparable roaming to literally ALL other phone company.. The only advise they had that I buy a second hand set, and I buy a second contract with a different company, as "we are a comparatively new company and still experiencing hiccups", yet any request to reduce the cancellation fees were refused. Thanks to ID i have massive extra expenses to keep up with the cancer team, and ID will only "sincerely apologise". I'm stuck with them for another 12 months..I hope the ID team feel.good knowing that they're making a stressful time (I dont wish on anyone having to endure their child's cancer journey) even more stressful. And that they enjoy the money they insist I pay, despite them "regretfully" advising me to take out an additional contract. As they're "still.working things out" Shameful company. Shameful service Shameful people on decision making level. At over 50 years of age, this is the FIRST TIME EVER that I have negative feedback on a company. Sheful

Contact from ID saying DD failed and asking for payment. I paid by card straight away. Then double checked DD details were correct. Two days later ID accused bank via DD and took payment again. How do I contact them to get credit or will they put account into credit? Account is not currently showing as in credit.

I tried to use the iD Perks Morrisons £10 voucher today, but the T&Cs say it can only be used between 18th April & 18th May. 🤷‍♀️ The iD Blog introducing Perks says: Simply head to the iD Mobile app and browse the live offers. If it’s a live offer, why is it 17 daysout of date?

I switched to iDmobile several weeks ago, opting to keep my old number and even though I have rebooted the phone a number of times, plus put the sim card into both sim slots, the result is the same, meaning the phone doesn’t ring and I can’t receive calls. My phone is a Samsung A70, so relatively old but it was working find before. The old sim (with EE) was in sim 2, but this doesn’t work in either sim 1 or sim 2. “iD” shows up against the sim, so I assume the sim is ok and recognised, just the phone number is not linked. I can send and receive texts, but when I send the recipient doesn’t see a phone number. I can receive texts to my number ok. Going into the phone settings, About Phone, Status Information and SIM Card Status, this shows: Service State - In Service Mobile Network State - Disconnected Hope this sheds a bit more light on the problem. Please can you advise the best way to resolve this.

I have today reached the end of my 24 month contract and wish to change to a sim only contract, however after repeated tries there is only one sim only contract option available for me to choose from.

Chat is way too slow. Spent 2 hours and got nowhere. I’m trying to upgrade as my contract runs out in 2 months but for some reason I’m failing security checks. Online chat is just a pure joke. No number to speak to anyone so I’m forced to go back to Vodafone.

I’ve been searching in vain for information about which partner network(s) ID uses in each country. All questions about roaming generate multiple answers concerning how to enable roaming, how much it will cost and what packages are available to control costs, but very little about which networks are going to be used in the destination country. This matters because in remote or mountainous areas, not all networks that operate in the country are likely to have coverage. I have encountered this in the Austrian Tirol for example. So before going abroad I want to know which partner network I am likely to connect to and look up the coverage map to assure myself that it will work. Does anyone know where a table of partner networks by country is available, both for ID and for any other operator from whom I might buy a PAYG ESIM?

Very bad signal wherever I go it's making me think to leave and go with my old network as it's a waste of money when can't use the Internet

I am following the instructions to activate a replacement sim. The activation is in progress and I am supposed to receive a text once it’s complete. Will that come on my new sim or old, in other words should I put the new sim in the phone now or wait for the text?

I purchased a I month top up for £20 unlimited data 03 June 2025 today I got I used up my credit have I done something wrong when I did this purchase Regards Chris Hayes

Hi, like many others I am unable to redeem the apple music offer. The apple TV offer works fine. Can you send a new link please?

Hi , I was unable to receive and make calls abroad recently, this also happened last year and I find it frustrating and wanting to look for another provider . Any help appreciated .

I'm struggling to understand where information about incurred costs can be viewed. I've started using out of plan data, despite not seeming to have used enough data to hit the roaming limit of 30gb. I'm currently in Austria, having been through France/Switzerland over the last few days. I am not in danger of hitting the number of days abroad limit. I have not manually selected any networks. My phone reports only using 13.8gb data roaming. My billing period is from the 23rd of each month. I got a message on the 24th saying I've used 80% of my bill cap, so clearly the charges are in this new billing period. As I have hit my spend cap, I now no longer have access to data unless I raise it. I have 98GB data in total left including carry over. How can I work out why I've been charged? What are my options for obtaining more roaming data, seeing as I don't think I've used my cap?

What's best deal in S25 ultra without huge upfront payment?

Hello, I’m thinking of getting a 2 year contact 5G unlimited phone data SIM and inserting it into a 5G home broadband router, such as the ZTE MC888 ULTRA or Deco X50-5G. Would this: 1) technologically be possible? 2) be allowed under the terms and conditions? 3) create any problems that I should be aware of, such as speed throttling or data capping? I have a strong 5G signal where I live, so signal strength isn’t an issue. Many thanks.