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I was offered and agreed to an upgrade . Asked for Google 9A , was sent a Google 7A in a 9A box , I have returned the 7A , but now ID refuse to either process the return , or send the proper phone , major dispute now in place, I now have no phone , but ID insist that I continue to pay new contract ,

My plan is showing as disconnected on the ID app. Spoke to CS yesterday and they assure me it's all fine and live their end. Spent an hour and a half on webchat yesterday and this is still not resolved. Loaded app again etc. I believe when I've added the plan to my app it's picked up an old account I held with ID as the pin code was also different to what the CS advisor told me. Clearly it would be helpful if I can see my plan in the app but no one seems able to help on their Web chat which seems ridiculous. Any ideas? I've tagged you Matthew as you seem to have resolved this for other ID customers so hoping you can help me. ​@Matthew T

I am writing this regarding the failed delivery of a phone ordered for my 89-year-old mother, a Sepsis survivor who urgently needs the device for hospital appointments, consultations, medication orders, and physiotherapy sessions. DPD has failed to deliver the phone on three separate occasions, each resulting in considerable stress and anxiety for her. Delivery Attempt 1 – Saturday 31st May We received a notification from DPD with a tracking number and a delivery PIN. Unfortunately, the person who answered the door was 91 years old and unfamiliar with the concept of a PIN. The delivery driver made no attempt to assist or clarify and promptly left. We spent the rest of the day on the phone and live chat with DPD, Currys, Carphone Warehouse, and iD Mobile. Only by logging into the DPD tracking system on Monday did we discover the parcel had been returned to Currys. Delivery Attempt 2 – Wednesday 4th June The driver arrived without prior notice—no email, no PIN, no tracking update. Again, the delivery was unsuccessful, and we had to repeat the same cycle of contacting multiple customer service teams. Delivery Attempt 3 – Thursday 5th June We contacted the iD Mobile complaints line and arranged for redelivery between 5:30 and 6:30 PM. We were advised that if we didn’t receive a PIN, the driver could either call his office or use his handheld device to send a PIN to our phone.We contacted DPD again but were told they didn’t have our phone number. After returning to iD Mobile's live chat, we confirmed our phone number, email, and address, and were assured we would receive an email notification and that the driver would not turn up unannounced. At 5:45 PM, the driver arrived without any prior notification or PIN. We explained the alternatives provided by iD Mobile, but the driver could neither contact his office nor send us a PIN, claiming he still did not have our phone number. Furthermore, the tracking number on the parcel differed from the first delivery attempt. When checked on the DPD tracking system, it showed that this same tracking number had been used on the second attempt as well. This situation is entirely unacceptable. According to the Consumer Rights Act 2015, Section 29(2): "The goods remain at the trader's risk until they come into the physical possession of the consumer, or a person identified by the consumer, to take possession of the goods." We do not have physical possession of the phone, and it should not be our responsibility to resolve this situation. We require answers to the following: Why was the tracking number changed, and why were we not informed? What contact information (e.g. phone number) was shared with DPD for the new tracking number? Why did the driver not have our phone number? Why did we receive notification for the first delivery attempt but not for the subsequent two? If attempts were made to notify us for the last two deliveries and a phone number was unavailable, why was email not used? What do we do now? We need this phone delivered as a matter of urgency. If it cannot be delivered we request that the order be cancelled immediately so that we can place a new one without further delay.

My wife swapped her number and service and phone number from Three yesterday and she’s had the confirmation the swap has happened but it’s still showing no network on the physical sim and the network provider is still Three. What do we do? We’ve tried removing the sim and reinstalling it and most suggestions offer to send a sms message so she can access it, but she can’t access sms….nut stuck and need some help

My 2 year contract is just ended. Last week i had an email from id saying I can stay on the same plan for £0. Today a billing email for the usually monthly contract amount arrived. Neither makes sense. How do I pay for sim only?

My wife is currently in Morocco. She purchased a roam beyond add on before but her current bill is showing over £100. Does anyone know what may have happened? She’s trying to use the contact us link but it won’t load.

I purchased roam beyond for Morocco 20gb I have been here 1 day and my bill is saying £122 how can this be

How do I pay off the phone part of my contract to bring my monthly payment down?

Hi. I bought a phone from three and I wanted to change it to the phone number I have from the ID but I still have a year left on the contract so I wanted to give it to my daughter and change it to her phone number is that possible

I continually am losing signal in areas where that never used to be a problem. Do I need a replacement SIM card?

Holidays are exciting, but they can get expensive fast. From flights and accommodation to meals and activities, the costs can add up quickly. Luckily, your phone can be your number one ally in keeping your budget in check. Whether you're planning your trip or already on the go, smart mobile use can lead to real savings. This guide shows you how to make your phone work harder for your wallet. Plus, we’re giving away a pair of Ray-Ban Meta Smart Glasses—read on to find out how to enter! Before you travel: Booking smart with apps. One of the biggest expenses of any trip is getting there and finding a place to stay. Apps like Skyscanner are your best friends when it comes to comparing travel prices. Set up alerts for your desired destinations to catch the best deals as soon as they drop. And don't forget to check mobile-only deals on platforms like Airbnb , Booking.com , and Hotels.com . Booking in advance and using flexible date tools can also help you secure the best prices, so start planning early! Budgeting & planning tools. Creating a trip budget is crucial to avoid overspending. Apps like TravelSpend make it easy to set and stick to your budget. Just input your expected expenses, and the app will help you track them in real time. It’ll even work offline, so there’s no need to worry about keeping track of your costs when you’re on a remote tropical island! Another smart move is to pack wisely. Use mobile checklists to ensure you have everything you need, preventing those pricey last-minute buys at the airport or your destination. Travel rewards & cashback. Loyalty and rewards programmes can be a goldmine for savings. Sign up for these through airline, hotel and credit card apps to start earning points and miles. Apps like Rakuten and TopCashback can also help you save money when booking. By stacking loyalty points and discount codes, you can maximise your savings and even get some of your expenses covered. iD Mobile customers can also enjoy exclusive travel deals through iD Perks, available in the iD Mobile app . Plus, there are plenty of other deals across shopping, dining, and entertainment. And the best part? It’s absolutely free for all iD Mobile customers. While you’re on holiday: Fee-free mobile banking. Once you're abroad, managing your money can be a hassle, especially with foreign transaction fees. Banks like Monzo and Starling offer fee-free spending in many countries, which can save you a lot of money. Plus, you get instant notifications for every purchase, allowing you to track your spending in real time. If you lose your card, you can freeze it right from the app. So, there’s no need to spoil your holiday on hold with your bank. Local deals & attractions. Finding affordable options for food and activities is key to sticking to your budget. Google Maps and TripAdvisor are invaluable for this. You can find highly rated, budget-friendly restaurants and attractions with just a few taps. Checking ratings and reviews on the go can help you avoid tourist traps and discover hidden gems that won't break the bank. Restaurant apps like TheFork also make it easy to secure bookings at even top restaurants. Plus, they have discounts and rewards that you can earn while you eat out. Tasty! Save on roaming with iD Mobile. Staying connected while on holiday can be an eyewatering expense, especially when you’re hit with unexpected roaming costs. Fortunately, iD Mobile’s Roam Free service lets you use your UK allowances in over 50 destinations at no extra cost. And if you’re heading somewhere further afield, you can purchase a Roam Beyond Add-on in the iD Mobile app, which offers affordable usage in an expanded list of countries. We’ve just added five new destinations to Roam Beyond: Albania, Canada, Egypt, Qatar, and Thailand. You can now roam affordably in a total of 15 countries beyond Europe: Albania, Australia, Canada, Egypt, Hong Kong, India, Mexico, Morocco, New Zealand, Qatar, South Africa, Switzerland, Thailand, Turkey, and the USA. This way, you can stay connected without worrying about hefty roaming charges. With smart use of your phone, you can cut costs before you even take off and continue saving throughout your trip. Mobile tools, budgeting apps and iD Mobile’s roaming options make managing your money on holiday easier than ever. Prep your phone and your plan, then relax, knowing your budget is under control. Happy travels! Giveaway time! Got a favourite holiday that you always think back to? Maybe it was a relaxing beach escape, a wild city break, or a spontaneous road trip that turned into the adventure of a lifetime? Tell us about your favourite holiday in the comments below for a chance to win a pair of Ray-Ban Meta Smart Glasses—perfect for capturing your next trip in style. The winner will be picked at random, so keep an eye on your inbox or DMs for a message from us. But hurry—the competition closes on 16th June at 23:59!

Dear ID mobile. Your service Is terrible. Your signal is terrible. I can't get through to anyone. I was talking to your robot, then a human, then they transferred me and the connection was terminated after 20 mins saying you had no agents available. Will someone call me immediately! If you can actually get through to me because your signal is just poor poor poor!!!

On Friday I got a text saying a new SIM was on its way. I contacted ID - they cancelled mine and told me to collect a new one from Currys. On Saturday I got text saying new esim was on its way. Told ID, they said they'd put special security in place. Today I got a message saying my account was being closed and my number ported put. Contacted ID but they said they couldn't do anything to stop it. Now the thieves can use my number to receive one time pass codes for my banking. The online help is useless - the agent even shared someone else's details with me by mistake. Advice please.

Hi when i have joined its offered me £65 amazon voucher,just wondering how long will it takes to arrive??

Hi, anyone can advise me what to do with my gift card that is not working on currys website? Got it as offer on a upgrade. Tia

Just got 2 new iPhone 16s for my wife and I and moved from O2 to iD. Wife works in a school and can no longer make/receive phone calls or messages nor browse the internet within school premises. Trying to forward her ID number to another sim but failing when using the normal method. Enable Forwarding, enter number, press back, Forwarding switches itself off. Eventually got calls forwarded using **002*number* but if phone with ID sim is on, it rings there first. If that call is declined it forwards to the other phone. Am I doing something wrong?

I’ve several different mobile numbers ringing me telling me they are from ID mobile, one of which sent me an email verification code. Offered me an upgrade and took a deposit but sent the wrong phone. Also said they will wipe my bill of £49! as it was a sim error on they’re behalf. Can someone confirm a number for ID please

Hi, I’m hoping someone can help me as I can not find any information about how to add a second NEW mobile number to the eSim I have just down loaded. I read that you can have two numbers so I thought this would be perfect to have as a personal and business so I can separate my calls. How is is this done? I also couldn't find if I am staying on the same contract which I’m assuming I will. Any help would be appreciated. Thank you Jo

Hello, I’m thinking of getting a 2 year contact 5G unlimited phone data SIM and inserting it into a 5G home broadband router, such as the ZTE MC888 ULTRA or Deco X50-5G. Would this: 1) technologically be possible? 2) be allowed under the terms and conditions? 3) create any problems that I should be aware of, such as speed throttling or data capping? I have a strong 5G signal where I live, so signal strength isn’t an issue. Many thanks.

Hi, I’ve read a few threads and it seems to fix the UID error for Apple subscriptions, a new link is required. If this could please be sent to me by someone who is able to, that would be very much appreciated.

Very bad signal wherever I go it's making me think to leave and go with my old network as it's a waste of money when can't use the Internet

I moved adress and need to update my billing adress to match this. When I use the App I'm given a message saying that my postcode does not exist. I have tried using the website, but this doesn't even give me the option to view my billing adress for my current plan. How can I get around this?

My husband and I recently bought iPhone 16s via iD mobile. We can not get call forwarding to work. My husband posted on here and eventually the support team spoke to him via Private Messages. Call Forwarding is now working on his phone. He was told the support team made changes. He asked if they could share the changes they made so we could do the same on my phone but was told that if I want call forwarding to work on my phone, I need to raise a separate request! I am hereby raising a request for someone to make call forwarding work on my phone ASAP as I cannot get an iD mobile signal in the majority of places I currently need one. Thank you!

Since the beginning of June 2025, iD/Three reception has been horrible here in the Finchley N3 area. To be fair, the reception was already weak, however, I could get by with decent data speeds, but now it’s just zero reception. It has been so bad that our home internet is also Three, and we have no internet at all. My second SIM card is Lebara/Vodafone, and it also has very bad reception. What’s going on? Did anything change that we lost reception all of a sudden? What can I do to avoid changing providers again?

Worst provider I’ve ever been with. Renewed my contract stupidly as the sales rep said the signal improves with the new phone antenna. Not been able to confirm this as my phone hasn’t been delivered. DPD tried once but never followed my delivery instructions to drop at my neighbours house. When I tried to rearrange a second delivery the DPD website just kept saying something has gone wrong with my parcel. Spoken to ID complaints who said call back In 6 days. Not sure why they couldn’t call me. Got back in touch today to be told from the rep I ordered through a separate company who will deal with it and my phone contract has been longer than 14 days so can’t cancel. But if the goods haven’t ever been delivered I’ don’t see how the 14 days can start to see if I’m happy with the phone? I never leave reviews, good or bad. But if I can save one person from going with ID I’ll be a happy guy. Not sure what I’m doing about my phone as no one is helping. Currently using my old phone 4 weeks into a new contract 😂 Customer service is so poor. All you hear is screaming kids in the background. anyone from management like to call me to try and get to the bottom of this before I post reviews over all forums on the internet. Might sound petty but I’m running out of patience with this poor company. I’ve tried DPD and I’ve spoken to your complains team numerous times. Everyone blames other people. I just want a clear answer other than I won’t be renewing again. WHERE IS MY PHONE? AND I WILL CANCEL MY DD IF NOT SORTED ASAP AS YOU ARE FAILING AS MY PROVIDER. cheers