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Will501Active Contributor
Unable to make Wifi calls
I’m located in Gateshead Tyne and Wear. Since January 2025 my (iPhone 13 Pro ) mobile phone loses the ability to receive or make calls using ID Mobile’s service on both 4G and WiFi calling when at home or out and about . It works fine for making and receiving calls using WhatsApp, so clearly my phone has got a data connection to the internet. When this happens, I generally try turning the phone off and back on, but this doesn’t seem to resolve anything. It seems to me that the issue may be with ID Mobile’s infrastructure not being able to give me a “channel” through which to make or receive calls with a worryingly high frequency. It’s starting to make ID Mobile untenable as a service for me. I’ve missed a number of urgent calls recently from family members and clients who say that my phone just rings and I don’t answer. It doesn’t even go into voicemail most of the time it seems.
NAnagorNew
Contributor
Has anyone received their refer a friend reward or is it a scam ?
I'm interested to know whether anyone has actually received their reward for refer-a-friend scheme- or scam (trying to establish which is the correct term for this???) I've been trying to get my reward since January. The person who is supposed to sort it out (Aklambio ) has required all sorts of information about the successful referral that normally I would not expect to have to provide… the person says it's because they don't have access to ID Mobile database because they are third party… okay fair enough… but… I've provided all the obscure references and other details about the referral contract and now…CHIRPS (utter silence except bird's twittering in the trees...) So, before I write this referral reward claim off as a scam, I just like anyone who has received their reward to let me know how long ago this was and how they did it ? Thanks
PhbNew
Contributor
unable.to.make or receive calls
I am unable to make or receive calls, when doing so there is no ringing and message network busy pops up, when others are calling me the phone rings out and goes to voicemail. I don't get notifications for voice mail to to say I've had missed calls. I am still able to send and receive text messages provided there is WiFi internet available. I have followed the steps on the help pages but still nothing. My phone is 4g compatable being a balckview wave 6c This problem has occured in the last 2days Help please, do I need a new SIM card? Or is there something else
FoxmeakCommunity Member
Dialling 159 to connect with my bank
Hi, Anyone else having issues dialling 159 on ID Mobile? For those unfamiliar, 159 is the national hotline that's meant to make it easy to report fraud and cybercrime directly to your bank. Whenever I try to dial it from my mobile, I just get a three note tone suggesting the number isn't available. It's a bit puzzling, and I was wondering if anyone else has experienced this, or if there's something I might be missing. Any help or insights would be much appreciated. Cheers!
Taxitim24New
Contributor
Undertakers
Just seen four undertakers walking around in circles for 3hrs in the cemetery, I thought "They've Lost The Plot".. Lol 😆 Went The Doctors the other day & complained that I was addicted to snooker.. The Doctor told me to get to the end of the Cue.. ha Ha 😆 Just got my son a job as a window 🪟 cleaner, I look at him up the ladder 🪜 so proud 👏 & think he's going up in the world 🌎. Just told the wife that everybody in our road has slept with the milkman apart from one, she replied with "that'll be Julie at number 26" The Wife's come into the room and said I can't believe this still fits me after 30yrs, I said "That scarf looks beautiful on you". just my luck, I was walking down the road the other day & stepped in a big pile of smelly dog 🐕 muck, 💩, as I was trying to get it off this massive guy with huge muscles 💪 stepped in it and looked at me, I said "I've just did that" next moment I'm waking up in A&E… Just purchased a brand new automatic BMW, but had to contact the dealership the other day because the car drives when In the daytime when I put it in D Gear ⚙️, But at night 🌙 time when I put it in N Gear ⚙️ for night the car 🚗 doesn't move at all... All I heard was laughter 😃 on the phone 📱..
jonnyherbert10New
Contributor
Data roaming charges
New phone 6 weeks ago and signed up to ID Mobile. Went on first holiday abroad in many years, a cruise around the Canaries. While there I received texts advising that Spain was a roam free destination - subject to a “fair use” policy. However, within 3 days I received further texts from ID stating that I had reached 100% of my “roaming cap” and this was subject to a £45 charge. Looking at my account I could see that the limit for additional billing had defaulted on my phone to £75. I set this to £0 and kept my phone off for the rest of the trip Could a member of the ID team explain how charging me £45 for what can only be a few mb of data can be described as a “fair use policy”? Also, how can I contest this charge, if my ID account has defaulted to allow additional billing to take place? Surely a fairer and more honest approach would be to set a default to £0 and then the customer could make an informed choice.
DanielDamoNew
Contributor
4G calling on Oneplus 5
A while ago, I stopped being able to receive or make phone calls. Today I decided to do something about it, and after some research I learnt it's probably due to the 3g network being switched off. I also learnt that my phone, OnePlus 5, is not on the list of supported phones for 4g calling, and the guide for turning on 4g calling is not applicable to me (those options aren't available, not even under different names as far as I can tell). Is there any hope for me or will I need to switch carrier (I am not getting a new phone yet)? As a side note, the chat bot was about as helpful as a sack of potatoes in this case, and I think it might be easier to find Atlantis than a proper contact method to speak to a human. Please, I don't want to talk to a bot.
stevet969Community Member
app says my account is closed.
I can't use the app because it says "This plan has been disconnected ". I suspect this relates to the time last year when someone tried to take over the number last year because I can only see bills up to about that time. The number was eventually recovered and I can receive calls on it but I can't see details of my allowances on the app (or elsewhere? )
MzeverblessActive Contributor
Issue with SMS and making some calls
I've recently joined Id mobile and ported my number over from previous network via PAC code over a week ago. When I send SMS Messages the recipients receive the text from the number I was assigned when I took out the contract, therefore, I ain't receiving a response. I do receive messages if sent directly to my number (orginial brought over number). I have also noticed that I can't call a number that is on a sky contract. It starts with 074 but keeps saying number is invalid. Why is this? Never had any issues with previous provider. The number is not invalid as they are able to contact me.
wilconCommunity Member
Is there a roaming spend cap that's different to your normal spend cap?
I have a spend cap of £5 on my account. I’ve just logged in and checked. And yet i’ve gone to France, and received a text message from ID saying my spend cap is £45… Why is this? Is there a separate ‘roaming spend cap’ ? Do we have the option of buying bundles of 20GB or 30GB (to roam with) when we consume our data allowance? Many Thanks Conor
Sally HarrisCommunity Member
Pay remain in Bill council contract and get Simon
Hi there, I was in under the understanding that I had paid in advance for one month. Can you just doublecheck my payments please? And I would like to cancel the Contract as I have paid up for my phone and I would like to go to Sim only please
Matthew TiD Mobile Employee
Old vs. new tech: the evolution of technology.Blog
Technology has transformed how we live, work, and play. In just the blink of an eye, we’ve gone from huge mainframe computers that took up entire rooms to do-it-all smartphones that fit in our pockets! The evolution of technology, especially in the last 100 years or so, has been nothing short of incredible. And in this article, we’re going to explore the transition from old to new tech in areas like communication, entertainment, transportation, and more. Highlighting how these advancements have changed our lives. We’ll also give you a heads up on some cool, cutting-edge tech coming soon. Where we’re going, we don’t need roads… Communication: from landlines to smartphones. In the past, landline phones were our primary means of staying in touch. Fast forward to today, and we have portable smartphones that offer a world of possibilities at our fingertips. But how did we get this far? Invention of the telephone: 1876 — The first telephone was invented by Alexander Graham Bell in the late 19th century. While revolutionary in their time, landline phones (that lasted through most of the 20th century) were wall-mounted and limited in reach. A car phone debuts in Chicago: 1946 — Motorola introduced the first car phone (also known as the "radiotelephone") with limited service in Chicago, connecting vehicles to landlines using radio technology. The world’s first mobile phone: 1983 — Motorola also launched the first ever consumer mobile phone, the DynaTAC 8000X, in 1983. Although bulky, this early “brick phone” represented a significant leap forward in letting people communicate on the go. SMS, cameras, and ringtones: ‘90s and early ‘00s — The next generation of mobiles allowed for text messaging, with brands like Nokia and Siemens introducing colour displays and even games. We later saw even bigger breakthroughs with built-in cameras, predictive text, personalised ringtones, and picture messaging becoming the norm. Emergence of smartphones: 2007 to 2011 — The introduction of touchscreens and mobile apps transformed the way we interacted with our devices, especially with the rise of social platforms like Facebook. Apple’s iPhone (launched in May 2007) set the standard with its detailed display and user-friendly interface. Modern phones that do it all: 2012 and beyond — The launch of the UK’s first 4G service in 2012 made phones essential, letting us get online everywhere. And today’s models have advanced features like 4K cameras, face recognition, video calling, super-fast 5G, contactless payment tech, and handy Ai assistants. Today’s smartphone cameras are so good, they’re even being used to shoot blockbuster movies! Computing: from mainframes to tablets. The world of computing has seen a dramatic shift from massive, room-sized mainframes to the pocket-friendly devices we now use every day. Not only making tech more accessible but revolutionising the way we store and process information. The era of mainframes: ‘50s and ‘60s — The early days of computing saw mainframes that were mostly used for heavy-duty calculations and data processing. These expensive machines needed a dedicated team for operation and maintenance, available only to governments and large corporations. Computers get personal: ‘70s and ‘80s — Compact personal computers (PCs) put mainframe power into homes and offices. While early PCs were heavy and took up a lot of desk space, they quickly became must-haves for tech enthusiasts and businesses. Portable laptops: late ‘90s and early ‘00s — Some of the first laptops emerged in the early ‘80s. But it wasn’t until the ‘90s that the “notebook” design we’re familiar with today really took off. These changed the way we worked and accessed information. Finally, we could take our computers anywhere! The rise of tablets: 2010s — Tablets became an instant hit on the tech scene with their touchscreens and lightweight designs, popularised by Apple’s iPad. They made computing more tactile, quickly becoming essential for work, education, and entertainment. Cloud computing: 2010s to present — Cloud-based computing has changed the game. No need for hefty local hardware or physical storage — everything is accessible online. It's made powerful tools affordable and easy for everyone, allowing business colleagues to collaborate on projects in real-time and access advanced software from anywhere. Entertainment: the switch from analogue to digital. Entertainment has evolved from physical media to digital formats, making it easier than ever to consume content. Instead of renting clunky VHS tapes to watch movies at home, we can now stream thousands of films and shows through our TVs at the touch of a button. We don’t even have to get off the sofa… 1950s to 1980s: This era was all about vinyl records and film reels. There was something special about placing the needle on a record and hearing that rich sound (it’s no surprise why they’ve made a comeback in recent years). While VHS tapes and analogue TVs brought movies and shows into homes. 1990s and 2000s: The digital era took off with digital TVs, offering a leap in picture quality and sound. Streaming services like Netflix and Spotify everything in the late 2000s, with music and TV becoming on-demand. Plus, content creation became accessible to all. With affordable HD cameras, smartphones, and YouTube making it easy to share your work with the world. 2010s to present: The shift from physical to digital hasn’t let up. With virtual reality (VR) and augmented reality (AR) technology, you’re not just watching — you’re diving headfirst into immersive new realms and experiencing entertainment like never before. Music: from iPods to streaming services. Just like in film and gaming, the way we discover and enjoy music has completely transformed over the past couple of decades. From carrying stacks of CDs to having millions of songs in your pocket — the music industry has been riding a tech wave of its own. The CD boom: 1980s and ‘90s — Compact Discs (CDs) brought crystal-clear audio and a longer shelf life than cassette tapes. Music lovers could now skip between tracks and enjoy album artwork in slick jewel cases. CD players became household essentials — and even made their way into cars and portable devices. The iPod revolution: early 2000s — Apple changed the game in 2001 with the launch of the iPod. It wasn’t the first MP3 player, but it was the one that made digital music cool and convenient. Suddenly, you could carry “1,000 songs in your pocket” and curate your own playlists without lugging around physical albums. The rise of streaming: late 2000s to 2010s — Services like Spotify (launched in 2008) and Apple Music (2015) transformed how we access music. Instead of owning songs, we started streaming them. Monthly subscriptions gave us instant access to massive libraries from anywhere with a connection — no downloads needed. Social + smart: the modern music experience — Today’s platforms don’t just play music — they learn what we like. Algorithms recommend new artists based on our tastes, and sharing playlists with friends has become a social norm. Plus, smart speakers like Amazon Echo and Google Nest let us control music with just our voice. “Hey Siri, play my chill vibes playlist.” Live shows from your sofa — And it’s not just about recorded tracks. Livestreamed concerts and virtual music events are booming, especially after 2020. Artists are finding new ways to connect with fans — no matter where they are in the world. From Walkmans to wireless earbuds, from burning mixtapes to streaming custom-curated playlists — music has never been more accessible, personal, and on-the-go. Gaming: from pixelated to immersive worlds. Gaming has come a long way from the early days of Pac-Man and Pong. Today, we have sophisticated gaming consoles, virtual reality headsets, and online services that let us challenge players from all over the world. Here’s a look at how the game has changed over the years: The earliest consoles — The first home gaming systems emerged in the 1970s, with the Atari 2600 bringing the arcade experience into living rooms. A seismic shift occurred in the ‘80s, with consoles like the Nintendo Entertainment System (NES) and Sega Mega Drive using cartridges that gave gamers a huge library of titles to play. The PlayStation era: 1990s — Sony launched their PlayStation in 1994, which saw a change from cartridges to CDs and a leap to 3D graphics. Sega unveiled the Dreamcast at the end of the decade, which although a commercial flop, pushed boundaries with its internet connectivity. Emergence of the big three: 2000s — At the turn of the century, Sony released its versatile PlayStation 2, Nintendo modernised with the disc-based GameCube, and Microsoft made a splash with its powerful Xbox. By the late 2000s, these giants continued to dominate with their next-gen consoles that popularised online gaming. High-performance gaming: 2010s and 2020s — Digital downloads, stunning 4K graphics, and immersive virtual reality are now the name of the game. Xbox Series X and PlayStation 5 consoles lead the charge, with subscription services that let you play new titles and classic games for a monthly fee. Then you have the best-selling Nintendo Switch, with its hybrid design offering handheld, tabletop, and TV modes. What’s next for the gaming industry? Well, we know the long-awaited Switch 2 is coming in June this year! And it’s not all about consoles, with specialised gaming PCs really taking off in recent years. They allow players to customise the way they play, with new graphics cards and processors constantly pushing the boundaries. Transportation: moving from manual to autonomous cars. We’ve seen a significant shift towards sustainability when it comes to cars. From the earliest combustion engine automobiles to electric vehicles with self-driving capabilities, the future of transportation is looking very exciting! The birth of the automobile: late 19th century — Karl Benz built the first gasoline-powered car in 1886. It paved the way for Ford's Model T in 1908, which revolutionised travel by making mobility accessible to the masses. Rise of the modern car: 1950s — Post-WWII, the car industry saw rapid advancements in design, safety features, and comfort. Letting people travel farther and faster than ever before. Oil crisis and a push for efficiency: 1970s–1980s — Global fuel crises led to a shift toward more efficient vehicles. This sparked innovations in engine technology and the growth of Japanese automakers like Honda, Toyota, and Nissan. Electric and autonomous era: 2000s to present — Recently, hybrid and electric cars have surged in popularity due to a push for greener transportation. Innovative EVs run on electricity and cut out fossil fuels. Plus, self-driving systems are on the rise, which use cutting-edge sensors and Ai for smooth navigation. It's not just cars that are getting a tech makeover. Japan’s currently developing a magnetic levitation (maglev) train which uses magnetic levitation to travel at speeds of up to 310 mph. And then there's Hyperloop, a proposed high-speed transportation system that could propel passenger pods through tubes at speeds over 600 mph! As we look to the future, innovations like Ai, virtual reality, and sustainability will keep driving tech forward. We’d encourage you to embrace new advancements and stay open to the changes they bring. And by acknowledging the past, we can truly appreciate our remarkable journey of technological evolution so far. What tech are you most excited about in the future? Let us know in the comments below!
Andy SollyNew
Contributor
anyone else not receiving texts until days later??
For last month I've not been receiving text until days later after they've been sent. I've tried turning off and on again , manual roaming to different network and check my number is correct . Anyone else still having this issue, I think.its time to look at leaving A
Monkey.D.MaxNew
Contributor
Incorrect Data Plan and No Customer Support Response
Hi,At the beginning of April, I upgraded my mobile plan to include 120 GB of data along with unlimited texts and minutes. However, I just realized that I’ve only been given 1.5 GB instead of the 120 GB I’m paying for. I’ve been trying to contact customer service for three days straight, multiple times a day, using the live chat — but I haven't received any response. It’s incredibly frustrating, and I feel like I have no way to resolve this issue. Is there any other way to get in touch with someone who can help? I just want the plan I signed up for, and some acknowledgment that this issue is being looked into. Thank you.
Finlay24New
Contributor
Old phone number did not transfer to new sim properly, I have two phone numbers at once - Iphone.
I have tried to transfer my old phone number to iD mobile but for some reason on settings it is saying that my phone is still registered to the temporary iD mobile number even though I received the confirmation message that it had been switched. Also when I message people they receive a message from both the temporary number and my old number.
lewistw8Active Contributor
it has been nearly 3 days since i paid my bill and still not connected
it has been nearly 3 days since i paid my bill and i still can’t make calls or use mobile data. ‘we’ll pm you’ and i’ve had no response after sending my details. live chat utterly useless and cant out me through to customer service. at this rate i’m not paying my bill next month 👍🏼
Sam TrueloveCommunity Member
Issues with replacement sim after reactivation following stolen phone
I recently had my phone stolen while abroad. On arrival back to the UK I got myself a replacement sim from Currys and activated it. Despite receiving a text saying my line is active, and also having 5G and mobile network coverage, my phone only works on Wi-Fi. I am unable to make/receive calls and text messages, and my data does not work. I cannot get hold of ID due to their chat system constantly being down. I have tried restarting phone / resetting network setting ect but nothing works. It’s now been over 24 hours.
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