I have just paid for a new contract with iPhone 15 pro max couple of hours ago. Still nothing came to my email box to confirm my transaction. How long does it take please? Also is there any chance to get a sim straight away to use with my old device in the mean time until I get me new phone? Thanks.   

Hello I hope this message finds you well. I'm currently traveling abroad and using a different SIM card temporarily. I was wondering how I can access my SMS messages from my original number during this period. Is there a way to do this?Thank you for your assistance.Best regards,Matilda

I ordered a Sim Only contract, but then cancelled it during the cooling off period (and within 48 hours). However the direct debit has still be set up, and I have just been charged!! 

Hello,I have both lost my phone and forgotten my iD password.I would like to order a replacement SIM card. Please let me know what I have to do.Kind regards, Elle Watkins

I am switching from Three to iDmobile . I want to keep my number but as iD uses the Three network is it necessary to do a PAC to keep my present number and to cancel my old direct debit to Three so I am not paying for two network charges 

I have a confirmation letter re d/d asking if all details are correct. please notify if not. The phone number on the details is the number id issued on the sim, not my transferred number.Is this important, and if so, how do i change it as i cannot find where to do it?

I have more than one account (phone) on my contacts but only one shows when I log on.please advise on how I can see both when I log on. The bills are paid from the same account. Steven Garrigan 

Hello,Can I buy data roaming add-on so I can use a packaged amount of data when I’m in Israel for a week?ThanksDan

I need order a new SIM card online.

I’m trying to submit my PAC to bring my old number to IDMobile. I keep getting an error saying “Something went wrong!” which isn’t particularly useful. I’ve seen several other posts saying the same thing, but none of the answers work for me. I’ve tried over a couple of days and the number hasn’t moved over, so I’m guessing it hasn’t gone through at any stage.I’ve created an online account and tried from there, but no difference. There’s no online chat or anything available that I can see, so here I am.

Does ID support WiFi calling on Poco M4 Pro? 

I have been with ID for 1 month. Paid my bill in full and have had no data at all.  How do I sort this?I can not get through to anyone to sort this out either via chat or phone and I am wishing I never swapped from EE. 

Hello. Could someone please clarify whether the data etc. paid for in the twelve month and twenty four month plans is the quota for the whole of that period (12 or 24 months) or the quota for each month?

I have been a customer for a number of years on a SIM only monthly rolling contract.I have recently upgraded as I could get more data and unlimited calls for the same price which is great.But the email I recevied said a new sim would be sent. Looking at the account now, I can see the new data allowance and the unlimited calls are active on the account.So, assuming a new sim is being send, do I still need to install the new sim when it arrives?

hi have placed an order for a sim only card .i have not recived anything to say my card will posted or anything in my email.i have printed out the contractplaced the order on the 18th of may its now the 24th

How do I check order status 

Hi I'm getting important calls from NHS but my phone isn't ringing, just vibrating once and there is no answer button to answer the calls 

Hi there having issues with Currys gift card offer to my knowledge followed all the instructions for myself and a friend signed up November and not had anything any help much appreciated 

I’m using a WWAN Card (Fibocom L-830eb) in a Thinkpad x280 running Fedora 37, the cellular modem works without issue and can establish an initial connection to the cell tower, however upon attempting to register, no more functionality beyond that point. Seems like theres some sort of registration issue?PS. I did put the sim card in a phone and it did work.Just for extra info, this also pops up in ModemManager GUI.​​​​​​And yes, the phone number and sim card does appear in mmcli.

My monthly bill is £55.99 and I’ve just looked and they are taking £98 out of my bank from billing dates 26 Aug 2023 to 17 Oct 2023 ?? Last payment I had that they took out was in July 

So I’ve been on a sim only deal for two months as id finished my contract and wanted to wait for the iPhone 15 to come out. Every time I pressed the upgrade now button it didn’t give me an option of any iPhone to upgrade too. So tonight I’ve started a new contract with Carphone warehouse but it’s still on id mobile. I’d like to keep my number so I got the pac code but that doesn’t work as I’m already on I’d mobile. How do I switch my number to the new SIM card when it arrives? Thankyou 

I upgraded my phone but returned it 2 days later as my old phone was just as good so decided to stay with my old one...6 days after ID mobile have recieved it I have had my £19 upfront cost refunded into my bank but no update on my ID app..Still showing new phone contract...how much longer until it changes back to my original contract ?

Hi, I provided my id PAC code to another provider with a transfer date targeting 16th October.  Could you cancel the port request so my ID number doesn’t transfer?

Hi Guys,My wife and I both have ID Mobile sim cards and wish to swop phones.Is it possible to  switch sim cards and retain our own mobile numbers ?Thanks  Mike

I am going to Turkey next month and I want to prevent my phone from roaming. I don’t want to be charged for incoming calls or texts. How do I prevent this?if I disable roaming in my account in the ID mobile app will it prevent my phone latching onto a local Turkish airtime carrier when I’m there?I want to use only hotel WiFi and data-only calls eg WhatsApp audio or Messenger audiothanks in advance for any advice or instruction