Unanswered questions.

Why is my switch to idmobile delayed with more than 7days already gone

My SIM card doesn’t work

How do I switch my number over to id as I used a pac code

Hi there, I've tried to log in on browser a number of times and am stuck in a loop at 'what's your email address' page. It's not accepting my (correct) password. I have reset my password a number of times which doesn't help the situation. I need to increase my roaming allowances but can't login to do so.

Just joined ID from EE, transferred my number in the normal way with the PAC code. I'm getting phone calls to my new SIM with my old number as expected, but SMS text messages still go to my OLD SIM even tho it says that is has no service and should be deactivated. My new ID SIM make calls from my old number as expected but sends SMS messages from the number it started with, which should be dead and buried now. Can anyone help? Will it just sort itself out in time? Thanks, Alex

I have taken all the steps to resolve roaming issues. I’ve reset the network and everything that was advised. Still no luck. The roaming choice is not even available on my phone, so I am told in that case to contact ID, but there is no way of contacting anyone. I have an eSIM from ID and another card from another provider.

I am having major issues with Pixel 9 phone signal over wifi calling. No other issues with my Fibre BB signal over the house with other wifi devices - Speedtest gives results of 46mbps over phone. Gets better if i move round the house but sometimes they aint practical Any ideas?

Every time I download the app from App Store and try to log on it says an error has occurred

My switchover from O2 to ID Mobile was supposed to have taken place on Monday (2 days ago) but as yet it hasn’t happened. I contacted ID Mobile using Live Chat on Monday afternoon and was told that the switchover would happen by 6pm on Monday. I also mentioned that I hadn’t received the eSim that I had requested. I was told that a physical sim would be posted to me and that I could request an eSim via the app. I have tried to add my number to the app, using my number, my surname and date of birth but I receive a message saying my details do not match ID Mobiles records. I spent around three hours yesterday and well over five hours today trying to get through to someone on Live Chat but all I get is the following message “I’m sorry. I’m not available to chat at this time. Please try again later and I will be glad to help you.” Any ideas? I just want someone to speak to me, sort out the switchover, arrange an eSim or sort out access to the app so that I can request an eSim.

I recently returned from holiday, during which I lost my SIM card abroad. Upon returning, I visited Currys and picked up a replacement SIM. I followed the registration steps, and the notification indicated my SIM would be active within 30 minutes. However, it has now been over two days and my SIM is still not working. After multiple attempts, I finally managed to speak with an ID Mobile chat agent, but they were unable to access my account due to ongoing external technical issues on your side. Could someone please assist me in getting my replacement SIM activated as soon as possible? I urgently need mobile service restored. Thank you for your help. Kind regards, Arslan

Hello All, My father (88) now resides with me and no longer lives in the UK. I am his POA (Power of attorney) and closed his direct debits. IDmobile is trying to collect an outstanding debt he incurred, which is not an issue and am happy to pay but I DO want the contract cancelled? can anyone help me achieve this, tried online chat - no one available

Hi, so my monthly plan is £29.99, with unlimited everything but this month it’s £52.68, why? Thank you

I have unlimited calls but today I can’t make any calls. Recorded message says reach you limit. Why?

Do I need to inform ID if I’m going to use a third party eSIM when I travel to the United States

Hi Tried to talk to the online chat earlier but took 30 mins of exchanging messages and made no progress (other than being asked if I had put the sim in the phone !). Moved to ID Mobile and had old number ported over. This happenend on Tuesday but it hasnt worked properly. My phone registers as my old number and I can dial out and send text messages etc but no-one can call me or send me anything. If you try and call my number it says ‘number not recognised’ or ‘not in service’. Anyone had this and got any idea what to do ? Phone is a Pixel 7, have done what ID Mobile online chat have said (check number in personal info, check SIM card has been put into phone). Will try them again tomorrow - at the moment paying for a service that doesnt work. Thanks

How do I get the sim I wad supposed to get if I can't get through on the Web Chat?

Just received sms while riding my bike on Norfolk cost. Have I been charged? Hi, we've noticed that you might be travelling by ship or plane. Calls, texts, and data are all chargeable and do not come out of your standard allowances or UK data add-ons. It will cost GBP9.60 per MB, GBP6.00 per minute, and GBP1.20 per text to roam. To protect you from excessive charges, a GBP45.00 roaming data cap is in place. For more information on roaming charges or how to set or amend your bill cap, visit idmobile.co.uk/roaming or dial +447482227777 free from your iD phone. Enjoy your trip!

I was supposed to get my sim card two days ago. I got the email saying it has been delivered- but it hasn't. What do I do? Royal Mail guidelines says I should contact the sender, but I see no customer service email here.

Both my partner and I have iPhone 13s on the latest software. For the last few months we have travelled around the UK and the signal has been very bad 1 or 2 bars everywhere, and extremely slow data if any at all. Most of the time we can’t make calls or send texts even when a signal is showing. we have reset phone settings. We have had new SIM cards and E Sims. Still rubbish everywhere. have been an ID mobile customer for around 7 years and the signal and coverage has only got worse and worse. what else can we do? We have tried everything suggested multiple times. Has got to the point that we want to cancel and switch networks but feel like we shouldn’t have to pay the extortionate exit fee as we are only leaving as we are not getting the promised service

Hi my network with ID is off I have to pay my bills I tried registering but not giving access please give me option for payment get my number back my mobile number but I can't call recive text nothing my email is. Thanks

when entering pac code message says We've tried to process your PAC, but there is an issue with the information you've submitted.

Your service does not allow access to this number Is what I get when I call 123

I seem to have the same issue as a number of other ID mobile customers - I ordered an iPhone 16 Plus, but was delivered an iPhone 15 by DPD. The box was sealed when it arrived, and I opened it before realizing that the phone was not what I ordered. I have followed the process of registering a complaint with customer service, but the 6 business days specified for investigation have passed, and I have no updates on the status of the complaint. Does anyone have any advice on moving this forward? In a phone call with customer service today I was assured that the matter would be escalated and I should wait 72 hrs, but I have no faith that this will produce anything, Is there another avenue to make a complaint?

Hi, I bought a new phone from Carphone warehouse - Google pixel 9. I was on the Three network, and I gave over the code to keep my number, when I took out the contract. The switch was supposed to happen on Tuesday. On Wednesday morning (today) 10am I received an email saying the switch had been completed. I didn't receive a new SIM, so assumed my old one would work in this phone. But I have no service. It says, emergency calls only. I've tried upwards of 20 times to speak to someone on the chat function and it says 'sorry I can't chat right now' each time I try to get transferred to an agent. I can't access the app either because it's trying to send me a text and I can't receive it. Any advice? Thanks, Leigh

Message saying Voice mail not available on my service