Unanswered questions.

I was offered and agreed to an upgrade . Asked for Google 9A , was sent a Google 7A in a 9A box , I have returned the 7A , but now ID refuse to either process the return , or send the proper phone , major dispute now in place, I now have no phone , but ID insist that I continue to pay new contract ,

My plan is showing as disconnected on the ID app. Spoke to CS yesterday and they assure me it's all fine and live their end. Spent an hour and a half on webchat yesterday and this is still not resolved. Loaded app again etc. I believe when I've added the plan to my app it's picked up an old account I held with ID as the pin code was also different to what the CS advisor told me. Clearly it would be helpful if I can see my plan in the app but no one seems able to help on their Web chat which seems ridiculous. Any ideas? I've tagged you Matthew as you seem to have resolved this for other ID customers so hoping you can help me. ​@Matthew T

I contacted sales 2 days ago to change my sim provider and opted for an eSIM. No problem so far. A QR code arrived and I downloaded the eSIM. Nowhere did it say I shouldn’t download the eSIM - in fact the message told me to do it when I received it. Two days later I receive a message saying that my transfer will be done in the evening, and that I should now download the eSIM. I eventually found the address for Customer Services but had to go through tons of questions and answers before I could actually speak to a person. All I wanted to tell them was that I had already downloaded the eSIM two days previous, and would I need to do something else. Not a complicated question, but it took more than four hours to get a satisfactory answer. At the end it meant that they had to issue a new QR code with instructions to download it immediately. I had to enter the chat website twice before I got a satisfactory response to my original question. Has anyone else had a similar experience?

I moved adress and need to update my billing adress to match this. When I use the App I'm given a message saying that my postcode does not exist. I have tried using the website, but this doesn't even give me the option to view my billing adress for my current plan. How can I get around this?

I haven’t recivex my sim card

I am following the instructions to activate a replacement sim. The activation is in progress and I am supposed to receive a text once it’s complete. Will that come on my new sim or old, in other words should I put the new sim in the phone now or wait for the text?

I’ve several different mobile numbers ringing me telling me they are from ID mobile, one of which sent me an email verification code. Offered me an upgrade and took a deposit but sent the wrong phone. Also said they will wipe my bill of £49! as it was a sim error on they’re behalf. Can someone confirm a number for ID please

I switched to iDmobile several weeks ago, opting to keep my old number and even though I have rebooted the phone a number of times, plus put the sim card into both sim slots, the result is the same, meaning the phone doesn’t ring and I can’t receive calls. My phone is a Samsung A70, so relatively old but it was working find before. The old sim (with EE) was in sim 2, but this doesn’t work in either sim 1 or sim 2. “iD” shows up against the sim, so I assume the sim is ok and recognised, just the phone number is not linked. I can send and receive texts, but when I send the recipient doesn’t see a phone number. I can receive texts to my number ok. Going into the phone settings, About Phone, Status Information and SIM Card Status, this shows: Service State - In Service Mobile Network State - Disconnected Hope this sheds a bit more light on the problem. Please can you advise the best way to resolve this.

How do I get my phone to call cyprus numbers when in cyprus?

I recently purchased a new contract and handset for myself. On the same day i ordered a monthly rolling sim for my daughter but it was cancelled and told I had to wait 90 days before I could order. Is this correct? It was a 30 day rolling plan so no real contract involved. Thanks.

Even though account is created with email address when clicking on upgrade it shows missing name address and email address and refuses to go through

Hi, I’ve read a few threads and it seems to fix the UID error for Apple subscriptions, a new link is required. If this could please be sent to me by someone who is able to, that would be very much appreciated.

I went through MSE to gain the £55 Amazon voucher for signing up. However, I never received the email and when I emailed Giftcloud directly they told me I wasn’t eligible ? How do I go about solving this as I’m confident I completed all the steps correctly.

I wish wish wish ID'd offer me a way out. Ive begged them for months to allow me to cancel, after realising that, due their policies, I had to buy a second phone, and add a second contract, if I wanted to be in touch with my sons cancer team here in England. They admitted it was their poor policies, they agreed that their company does not offer comparable roaming to literally ALL other phone company.. The only advise they had that I buy a second hand set, and I buy a second contract with a different company, as "we are a comparatively new company and still experiencing hiccups", yet any request to reduce the cancellation fees were refused. Thanks to ID i have massive extra expenses to keep up with the cancer team, and ID will only "sincerely apologise". I'm stuck with them for another 12 months..I hope the ID team feel.good knowing that they're making a stressful time (I dont wish on anyone having to endure their child's cancer journey) even more stressful. And that they enjoy the money they insist I pay, despite them "regretfully" advising me to take out an additional contract. As they're "still.working things out" Shameful company. Shameful service Shameful people on decision making level. At over 50 years of age, this is the FIRST TIME EVER that I have negative feedback on a company. Sheful

I tried to use the iD Perks Morrisons £10 voucher today, but the T&Cs say it can only be used between 18th April & 18th May. 🤷‍♀️ The iD Blog introducing Perks says: Simply head to the iD Mobile app and browse the live offers. If it’s a live offer, why is it 17 daysout of date?

I purchased a I month top up for £20 unlimited data 03 June 2025 today I got I used up my credit have I done something wrong when I did this purchase Regards Chris Hayes

Hi, like many others I am unable to redeem the apple music offer. The apple TV offer works fine. Can you send a new link please?

Hi , I was unable to receive and make calls abroad recently, this also happened last year and I find it frustrating and wanting to look for another provider . Any help appreciated .

Hi, I live in an area with no signal most of the time. I have had no functionality of WiFi calling since yesterday morning on my ID Mobile number (physical sim) .worked perfectly before. i have an e sim on Vodafone on same phone with WiFi calling working perfectly on that in same WiFi network. i have an IPhone 15 Pro Max with the latest software. i have contacted the broadband provider and apple support at length with everything seeming fine. I have toggled Wi-Fi calling on and off multiple times. I have reset network settings multiple times. I’ve turned off the phone multiple times I’ve used aeroplane mode only.And it works perfectly with the Vodafone Sim but the ID sim when on aeroplane mode comes up with an error message saying please connect to Wi-Fi. i have been to curry’s and got a new physical sim and installed it and still not working.Seems like ID network is not recognising that I am connected to a Wi-Fi network. I have obviously talked to ID customer Support over chats multiple times and they have Said that it is either the Wi-Fi companies’s problem or Apple’s problem. It is neither , given another sim works perfectly on same device and WiFi network i am at a complete loss , really need this to work as I run a business and cannot receive or make calls at home . I will have to leave ID unless they can fix this. Is there anyone out there that can help? thanks!

I selected the option to purchase an add on to my phone but turns out I don’t need it. I can’t see any option on my account to cancel it. Can anyone help?

Bill payment extension please

Why has my £6 plan suddenly became £7.20. Without notice.

Since switching to id mobile I can’t make calls, the day I was switched I could make calls but since I ported my number over I am now unable to make calls, please help 🤞 mall other services text what’s app fb works fine

I've just moved over to id mobile and I've only realised I can't access my voicemail without setting up a mailbox name and recording a personalised message. I don't want to do either of these things. I don't think a mailbox needs a name, and I want a generic recorded message not a personalised one. The voicemail service just hangs up on me if I don't record anything, so what do I do to get around it?? If I can't, at least I'm on a 30 day contract so my stint with id may be quite short...

How my account is saying I've used all my allowance of 10GB and my phone is saying I've only used 3GB? Thanks