Your final bill will be issued the day after your account is disconnected. Here’s everything you need to know: What should I expect on my final bill? Your final bill will consist of: Your line rental charge up to your disconnection date. Any out-of-plan charges for any chargeable usage up to your disconnection date. An early termination fee if you cancel your plan early. The amount varies, depending on the type of plan and how early you want to cancel. If you paid for line rental beyond your disconnection date, you may receive a credit. How do I access my final bill? If you’re registered, you can view your final bill in the iD Mobile app or on my.idmobile.co.uk . Bills are accessible for up to 6 months after disconnection. How do I pay my final bill? Final payment will be due 14 days after your final bill has been issued. Please keep your Direct Debit active for at least 30 days after you’ve disconnected. If you don't have a Direct Debit, you can pay your final bill using the iD Mobile

I cancelled a contract and returned a phone to curry's I have cancelled the direct debit how can I pay the final bill?

I returned my new phone before even opening the package or inserting the sim card so there was no usage but I am still being charged a final bill of £5.26 Why?

I received final bill of £5.33 but cancelled nefore delivery so did not receive a sim card

I ordered a sim only only from you and cancelled the contract before id even received the sim. I was told my order had been cancelled and I could also cancel my direct debit. I have since received a final bill for £1.74 how is this possible when I didn't even used or received the sim when I cancelled my order.

I rang the 0333 003 0001 number and was told I had no outstanding payment , email received says different , what do I do now as DD is cancelled 🤔

Although I left ID at the end of November and was told they would issue a final bill the day after I used the PAC number. I have not received one and they have continued to take the next monthly payment and trying to get an an answer from their stupid bot is ridiculous

Received a Final Bill and the SIM hasnt been received after 6 working days. Therefore inactive and unused. Cancelled after 4 working days of ordering as old SIM had run out, expecting ID SIM to turn up. Now 7 working days on SIM has arrived was told we can use it as PAYG since they failed to deliver in due course.

Hi, im trying to pay my final bill but having issues. To give background, I have an existing contract that I’ve now cancelled. I transferred my number to an EE payg sim. Took out a new contract with iDmobile, then transferred the number back. My old account that I’ve terminated, I can login but it won’t show my account or bills etc. just says oops an error has occurred. I think it’s because my mobile number exists twice on two accounts, maybe causing an issue? I cancelled the DD and will make the payment manually. However, I ring 7777 from my mobile and it says my account balance is £0 as it’s pulling up my new contract account. I’ve tried ringing from another mobile on another network, but it only gives the option to enter a mobile number (same issue account balance £0). I was hoping it would allow me to enter the account number of the old contract. I want to pay the bill but not sure how? Can a link be sent to me to make the payment online? Or a bank transfer? thanks

Why has my final.bill suddenly gone from £47 to £87 I messaged you 4 weeks ago to say I was leaving

I had email from id stating they were going to charge me £216:53 for my final bill after cancelling because sim won’t work in mobile phone. I did the online chat and the person sorted it out and said everything would be sorted. All of this was well within cooling off period.

Hi I checked my leaving info a few days ago and the amount was £53.82 and i did it again today and its increased to over £99 pound... why is that?? I am near the end of my contract next month? So why now i am paying more????

I requested a final bill total at the start of July (7th) and it’s was £77.79 and today it’s £90.49 so I can’t understand why it has increased and not decreased?

Like what I have read with other users on here you cant download your final bill with IDMOBILE. Surely this is illegal that you generate bills that you cant view in your account. Then just take random payments for leaving! I am in my account and the bills just download both the desktop version of your site and also on your app. Then you wonder why idea I have decided to leave! Again how on earth can I look at my final bill that you send an email to me what NOTHING is due but I know fully well SOMETHING is due. Total shambles this network is. Again I want access to my bills that you are legally to provode BEFORE you take any payments! Please advise! (I note a few other people who have recently left are having the same issues as soon as you close the accounts down you are restrtciting access to customers bills???? I want to know EXACTLY what is due on my account)

When i log in to pay my final bill, my phone number is no longer attached to my online account

Hello, I have received and been billed for an additional three direct debits, since my early April final bill request. As I have no signal in Curacao, exactly how many times do you think you can carry billing me for ? For example, your bills also confirm that there was no usage since the beginning of April. As such, I await your refund of these incorrect, totally unfair and inaccurate charges. kind regards, Sonia Johal [REDACTED]

I can't access my final bill so I can claim the termination charges back with my new provider. I've used the PAC code iD provided me to transfer my number to my new provider, so can no longer pull my old account up as this number is no longer associated with iD. How do I even contact this ridiculous company as there is no email address or contact numbers that I can see. I've had around £95 go out of my bank account and have no access to my bill to even verify it's a correct amount.

I need to pay a final bill of another number but no longer have the sim - how do I pay it - you have reported me to credit agencies for non payment but not given any ways to pay it which do not involve using a sim which is no longer in use?

My account has been disabled as I'm leaving ID. I'm not sure why my final bill.is no high and I haven't been sent an actual bill. How can I view this to see what all the charges are.

I am approaching the end of my iD 24 month contract. I have one more bill outstanding confirmed by online chat due end of March (for billing period 14/3 - 13/4). This will be £30.20. When I submit an INFO request for cancellation (date of birth and INFO to 85075) it returns with estimated final bill amount £45.56. This is incorrect. It looks to be including the line rental for the days remaining in the previous billing cycle (14/2 - 13/3, 14 days remaining) which has been paid. I believe this to be the case as tomorrow the estimated final bill will be around £44, a day less line rental of the previous billing cycle. The system may not be smart enough to take into account billing cycles and payment made? Before I request a PAC and change network I would like confirmation that my final bill will be the outstanding line rental of £30.20 (24th payment of my 24 month contract). Kind regards, James

I’ve been given a final bill of £89. I was with you for about a month, during which no-one could call me because of a problem with your sim. I need to speak to someone about this. I will pay for my usage for jan and feb (I’m not going to be silly about this as I appreciate I need to pay something) but your product didn’t work. A phone is useless if no one can call you on it and there is no way that £89 is fair what what you provided.

Hi My final bill is £50 when I have been paying just over £30 for my whole contract. Can you advise why this is so high? What are the additional charges?

I have just received my PAC code to move from iD mobile and it says my final bill is - 335 . What does this mean please ?

I was in the last 30 days of my 18m term, i requested a pac code on 08th Jan and had an email that said if i used it now i would be charged £41.79 (paying £40.99 per month line rental). Decided against using it/cancelled the pac code. Raised a new pac code 22nd Jan and it says if i used it that day estimated final bill would be £63.91. This made no sense and I challenged it last Saturday on the online chat, i was told it needed investigating, as like i had pointed out at the time i had paid line rental until 2 days before the end of my 30 days notice period (request of pac code) so my final bill should be 2 days line rental plus any additional charges for calls/texts/data etc. I haven’t been contacted a week later. My number has moved to new carrier and my final bill email says outstanding balance of £27.50. It says. When looking at the bill it is including a charge for the balance from the previous bill that hasn’t been paid yet, but this will still come out. It is ridiculous.

Hi I need a breakdown of the bill you have just taken. I no longer have an account with you I only had phone 2 days Paula