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Your iD Account & App.

Got a question about the iD Mobile app or My Account online? Ask it here!

  • 460 Topics
  • 1,524 Replies
460 Topics
D
New
 Contributor
asked inYour iD Account & App.
Id mobile app / account access
Hi Cannot access the app or log into my account to check balance / contract details . it says my detail do not match. I am using the same phone number and the same e-mail address and i have successfully changed my password. I cannot set up direct debit, see any details about data usage or anything. a bit useless really.
692
Kash M
K
Community Member
posted inYour iD Account & App.
Unable to view usage for second account
Hi there, I pay for a contract for myself and a SIM only for my son, both by monthly DD. I can only view details for my usage on the iD app and need to be able to view my sons too, why cant I see both if both are in my name and paid for from my account? I have tried to add his number/account to my iD mobile app, got as far as adding his number, name and DOB and sent authorisation message to his phone but it never came. I re-sent 3 times. Getting increasingly annoyed at lack of help available in Currys/iD stores and there is even less online. Any help gratefully received. Thank you
561
Tom
Ashley Clarke
New
 Contributor
posted inYour iD Account & App.
New account help
Hi I haven't been able to login to my account for months / nearly a year due to using a defunct Gmail account to register my account. And I had forgotten my password and username. I had the idea this morning to re register using outlook and it worked. I added my phone number and things seem to be okay. I want to know if the Gmail account will be disabled due to me registering my phone number with this new phone number. Also I paid my bill for this month, using this new account but its not showing up. Is it due to having two accounts? It's a relief to finally have a working account again and I hope this won't be a problem going on in the future. Any help would be great. Thanks
563
Matthew T
H
Community Member
asked inYour iD Account & App.
Can't add ID mobile number to access the app
I have been unable to add my ID mobile number to the mobile app for a couple months now ever since I had transferred my previous mobile number to ID. It could be because I may have accidently entered an incorrect date of birth at the time of registration but I am unsure of this as I can’t access anything to be able to verify this.
561
Tyler C
Dave Glew
Community Member
asked inYour iD Account & App.
When will the app work?
When I got an ID Mobile, I changed the number to my old number using a PAK code. now the App won’t recognise my old number or my new number so I am unable to use the app. you help line only says use the app if you have a question, and your web page says you have to login with your ID mobile number to use the website. so I have no way of contacting ID mobile. at this point i am ready to go into my nearest Currys and insert the damn phone where the sun does not shine in the nearest ID Employee. your system is awful, your coverage is rubbish and your customer service is nil. do something. anything, you don’t even answer messages on facebook anymore. I’ll never use ID again, sick to death of the terrible service.
451
Tyler C
Serena Purslow
Community Member
asked inYour iD Account & App.
i can’t log in online or on the app
Hi, my son and daughter can’t log in to their accounts online or on the app since the new update. The accounts are on my name. I’ve tried live chat and what they’ve told me to do still doesn’t work. How can I cancel their accounts they both want to keep their numbers. Could they set up their own accounts but keep their current numbers. thanks Serena
1424
Matthew T
B
Community Member
posted inYour iD Account & App.
login
I cannot login to my account
221
Tom
D
Community Member
posted inYour iD Account & App.
log in problems
I cannot log into my account it says it’s not recognised
151
Tom
D
New
 Contributor
asked inYour iD Account & App.
no response
I have upgraded my account and need to keep my existing phone number , and have not received any notification,or new sim, could you get back to me, please , my phone number is {REMOVED},,email is {REMOVED} thanks David
324
Tom
F
Active Contributor
asked inYour iD Account & App.
Logging in
Is anyone else having issues logging in to both the app and the website?
8713
Kash M
L
New
 Contributor
posted inYour iD Account & App.
i need help i havent used the account
I am receiving the below when trying to register for the app. the details i have entered are correct and is the correct last name, dob & mob number. please help
283
Tom
J
Community Member
asked inYour iD Account & App.
Apple TV promo - Unable to claim
Hi, I am receiving an error upon trying to redeem the apple Tv 3 month promotion, from an eligible product purchase, which states “UID Missing or incorrect message”. I tried to contact live chat support on 02/09, of which I was informed someone would be in contact via email within 48 hours. This did not occur to my knowledge and now looking for help if it’s still possible to redeem this or not? as others seem to have this issue on the community as well. Thanks
1251
Kash M
R
Community Member
asked inYour iD Account & App.
cannot open id mobile app
The id mobile app will not open says safari cannot connect to a server
121
Tom
J
Community Member
posted inYour iD Account & App.
LOG IN
How hard is it too actually log in arggggh. I can't access my account online or app, I could on an old phone that broke, new phone saying my details are wrong (number, surname & date of birth) I've changed my number too keep an old one (could that be why?) It's really annoying as I need too access my account, just got my daughter a contact also and worrying I'm going too have the same issues. Anyone know why I can't get access ? Pls
503
Tom
S
Community Member
asked inYour iD Account & App.
Unable to receive verification SMS on data only SIM
Hello. I have purchase a pay monthly data only SIM from ID mobile. I am trying to set up my app and online account. I have added the mobile number associated with the SIM, but I am then asked to enter the verification number sent to the SIM… when it is a data only SIM (which I have no desire to insert into my mobile in any case as I am using it in a router). As a consequence I can’t move onto the next step and set up my account. Can anyone help please?
1583
Tom
M
Community Member
asked inYour iD Account & App.
Setting default plan / naming plans
If you mange several plans for your family, is it possible to set the MAIN plan so it always defaults to your particular phone? Also, it would be good to be able to nickname plans/phone numbers so you know easily whose plan is whose.
533
Kash M
M
New
 Contributor
asked inYour iD Account & App.
Get proof or purchase with IMEI number on
hi, I need proof of purchase for a travel insurance claim for my daughters phone. I sent a screenshot of the welcome email but apparently they need something with the IMEI on showing. Because the phone was lost on holiday I can’t create/access her ID account. I tried using the live chat, but it leads me down a path of needing access to the account before it will help me. I can’t access/create an account for her phone because it requires account validation/MFA via her mobile number which I can’t do because the sim card and phone are lost. Thanks,Mikee
5073
Kash M
B
Active Contributor
posted inYour iD Account & App.
why cant i create a new question in this forum?
I just tried 3 times and when I click CREATE nothing happens!
385
Tyler C
S
New
 Contributor
posted inYour iD Account & App.
account access
I have changed my phone and can't upload my mobile number. So I can't access my account...
51
Tom
S
Active Contributor
asked inYour iD Account & App.
I am unable to access my account
Hi I re-registered for an ID account a while ago, but I have never been able to log in. I have used the reset password link, reset my password, and then even after confirmation it does not let me log in with the new password. How can I regain access to my account?
61917
Themaestro023
S
Community Member
posted inYour iD Account & App.
can’t log on
Unable to log on website or app! Says details not recognised !
211
Tom
B
Community Member
posted inYour iD Account & App.
PAC transfer of old number hasn't occurred
I have done a PAC transfer from 3 to maintain my old number, 3 have terminated my account this morning, but my iD account is still on the new number. When will it switch (I need it to maintain my work on all availability).
631
Matthew T
T
Community Member
asked inYour iD Account & App.
Can I insert my IDmobile sim before my number gets ported over
Can I insert my IDmobile sim before my number is ported over. The sim came with it’s number, but I don’t want to have all my apps updated with a new number, to then change back in 3 days
441
Matthew T
Kaitlin Neiland
Community Member
posted inYour iD Account & App.
issues with the app
Hi. I'm trying to log into the iD app and getting this. Please assist
161
Kash M
L
Community Member
asked inYour iD Account & App.
id mobile app
Hi i cant log into my id app its saying the details are wrong everytime i try
341
Kash M
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