Your iD Account & App.

I have had an account with ID for 4+ years, my original contract ended 2020 September. I am still on the plan and do not intend on changing that. I am unsure of when exactly but for a few months I have been unable to log in to my account. I changed my password but it has not resolved the issue. When i log in with this email it asks me to add a phone number as if I am a new account. When I try to add my number it states that the number is not registered although all my details are correct. PLEASE NOTE: I have tried to follow the FAQ on issues with re-registering. It is unsuccessful. I am able to log into the community hub so I know my email and password are correct, but the actual account will not let me add my phone number. URGENT

I tried to login into my mobile id account and it wants me to put in my id mobile number but i don’t have it anymore and i don’t remember it either. So what do i do? Additionally information: I don’t know where my sim card is so i can’t check the number that way. Through my old emails with id mobile shows me my last 4 digits of the number.

Hi, I Need help from customer support team member on how to retrieve an ID account which could possibly be lost or fraudulent ,under my name. i just spoke to an ID team member over the phone and they said I would have to speak to someone on here and provide proof of identity in order to retrieve the account. I need this sorted ASAP because there’s a monthly payment under that account which keeps being charged from bank account.

My problem is your SIM is in a router in my motor home and you have just updated your app which means I have to re log in. To do this I have to receive a code generated by you to complete the process. Because you are sending the code to the SIM that is in a router I will never be able to complete the process because I cannot see the code. Is it possible to generate a one time code I can then use to complete the log in to the app without having to start removing SIM cards?

I keep getting the ‘Sorry, your details do not match our records’ error when adding my phone to the iD Mobile app but it’s definitely the correct phone number and name typed into the app. I cannot speak to a representative to get this sorted out because calling 7777 just has pre-recorded messages and I can’t actually do anything. I would rather cancel my plan and start a new one from scratch as this only happened when my app was updated- the fact that there’s no option to log in and there is only a signup option is alarming and irritating because I cannot do things such as answer a security question or reset my password to access my account on the app, nor online

I’ve been trying for weeks to log into the app, or on the website and constantly get the message ‘ my details do not match ‘ I’ve tried live chat etc but to no avail , any help would be helpful thanks .

Just updated the app but it's still showing the wring amount of data ,I have 100gb but it's only showing 20 gb

In an email about roaming it advised to check that it was on. It says to go to the ID app and open the Services section. But there is no services section…...

Hello. I have had fake 'direct debit' set up letter confirmation sent to me with incorrect details and I have never opened up an account with ID mobile, this is pure identify fraud. I received two letters from ID mobile and I would like someone to contact me regarding launching an investigation about this to stop further letters. I have reported it with action fraud and have a reference number.

Morning everyone I have been an ID Mobile customer for 18 months (I am on a monthly contract with large data allowance) and don’t often use the app but am going to France next week so wanted to follow ID Mobile’s instructions to turn on data roaming which apparently they say I have to turn on inside their app (with all other networks I have just done this simply on my phone) but anyway I wanted to check my app and data allowance as I haven’t logged in for a long time, and it appears they have updated their app as I get presented with a message when I open the app saying “say hello to the new iD Mobile app” and requiring all existing customers to re-register and to “create account”, to access my iD online account, which I do, but each time after clicking the create submit button it goes back to the create account page again. All fields are filled in and it is a strong password meeting all the criteria (it is not a spam/phishing site as it is all direct from within the official iD Mobile app). Is anyone else having this issue/bug? Thank you for any help.

Hi when I try to log on the app does not recognise my details.when I add in my mobile… I’ve seen this appears to be a common issue. please advise. thank you

Unable to log onto the app or my account on Windows, just keep getting this error message and suggestion I check the details, which are correct

Hi, I need to register a power of attorney for my mother as she can no longer manage to do things for herself. How do I go about this. I need to change the email address which she has registered as that account is being closed soon.

I had an account that was in default (impossible to get in touch with ID resulting in me not being able to change my bank details) I’ve since cleared the amount (may 1st 2024) and my credit file still has not been updated. I’m looking to get a mortgage and it’s ruining my chances of doing so. I’ve attempted to get in touch and have ID update my account to equifax, Experian etc however it’s been to no avail. Nobody seems to be able to help when I do eventually get to speak to someone. This is hands down the worst customer service I’ve ever had to deal with. And ID know it because they have no phone number option to speak with them, live chat is your only chance and they aren’t helpful… at all!

Does anyone else think that all these contacts from iD mobile are meaningless and unnecessary? I joined ID recently and they are starting to become a nuisance. Am I the only one that feels like this?

I continued with a new plan on June 5 after 2 years with ID Mobile, switching to a 30GB plan. I was constantly monitoring my data usage to see if I needed more data allowance. About 4 weeks ago, I noticed my data plan had been changed to 10GB, and all the leftover data from my previous plan, which was about 150GB, had been taken away. I asked a question in the live chat, and the agent reassured me that my plan should be 30GB and that there could be some problem with the app. I read on the forum that this could be the case, so I left it. About a week ago, the app showed I had a 30GB plan, so I thought everything was fixed. However, about 4 days ago, I received a message saying I had used up 80% of my data. Two days ago, when I was driving, I received a message saying I had used up 100% of my data. I went back to the live chat. This time, the agent was a bit more helpful; she said she found the problem and sent it to the team to resolve. Two days have passed, and when I went back to the live chat again, the agent was clueless. I don't mind upgrading to a higher plan with more than 10GB, but ID Mobile doesn’t allow me. Chatting in the live chat feels like talking to a bot and has not been very helpful. I depend on mobile data to work and drive. The agent 2 days ago kindly added 1GB to my account so I could drive home, but it will soon run out. Could I speak to a human being here for help, please? I just chatted with the robot again, and he said I need to purchase a data add-on as my plan will be revied on 19/8/2024. What a joke. I have been trying to resolve my problem on and off for the last 4 weeks.

I can’t log in to my id account. Keep getting details don’t match

I’m on an unlimited plan so I haven’t accessed the app or my account in over a year. I only looked at the app today since I needed to update my email address. Old app said it was experiencing a high number of users and wouldn’t let me sign in with my PIN and the new app update shows the most 1-star reviews I’ve ever seen on the Google Play store. Due to login issues, I had no choice but to update only to get asked to re-register. Same thing though the website - please register. Why should I have to register a new account when I already have one? I’ve no idea why and anyone from iD Mobile who claims that a new app requires a new account is talking nonsense. My old account (connected to my old email address) has been continuing to receive email notifications since I joined iD Mobile without issue, so the account was never deleted or anything. I’ve no idea what happens to that old account or how to connect to it. So I’ve registered my new email address and created a new account. It shows my plan and everything as it should which is reassuring. New email address has received confirmation of the account creation. My old email address also got an email notifying me “The mobile number ending ---- has been successfully added to your iD online account”. … … Huh??? Somehow the my old email address, which was not used in creation of the new account, nor is mentioned at all under my new account settings (as far as I can see) is still receiving notifications. How the old and new account are linked I have no idea. It seems completely bizarre. Nor do I have any idea how to stop my old email address from receiving email notifications. I seem to be a late to the party when it comes to this issue. I’ll post this here in case anyone else wasn’t aware. Feel free to discuss.

Hello, I bought a Google Pixel 8 through Curry’s website, it included an £85 cashback from ID mobile. Its been over 3 months and still no money seen. Can you advise please

I just upgraded to a new ID Mobile plan which was suppose to have unlimited data, and I have instead been given 10GB.

Unable to log in to app or online. I imagine it was due to the porting of my number as I could before, I have tried with both old and new number also impossible to ask questions as keeps directing me to generic answers 😡 that don’t fix the issue

I recently switched away from ID Mobile for a very short period then switched back to a new contract. The phone is working fine but and I can get into the app, but it persistently says ‘oops something went wrong’ when i try and do anything. It shows my name and number but no information about plan, services etc. In other words it is completely useless. I have tried reinstalling the app, no joy. If i try to delete my account, it just says ‘Oops something went wrong’. There is no one to contact to speak to about this and the canned responses from the ‘Live Chat’ are beyond useless for this. Same experience when accessing via desktop app as mobile one. Can anyone help me?

Hi - I have, two days ago, bought a £30 add on for 15 GB data on my phone. My ID Mobile account is saying I have 18GB left, and yet I am having texts saying I’ve used 80% of my data. I do not want additional charges, as I’ve just spent £30 & still have data left. If this isn’t resolved, I will of course move to a different provider & have one lined up as the hassle is ridiculous. But I wanted to know if/how this could be fixed before swapping. Thanks in advance, M

My phone number has changed unexpectedly. Messages are received when sent to my actual number but when I text people it comes up as a new second number. Can anyone tell me what that's about?

Hello. I’m new to ID, trying to turn off the adult filter. Gone to the app and toggled the feature and saved. Reset the phone and waited……….. nope. Went back into the app and it’s back on!!! I’ve also tried doing it via a web browser. My phone has no other restrictions set. It’s an ID issue, please help. Tried the live chat and they also failed.