Your iD Account & App.

I’ve just had a painstaking live chat which the person was lovely however I believe my daughters day at has been stolen. her roaming data has exceeded 30gb to 115gb. We’ve not stepped foot out of the UK this year. I’ve been told I have to wait for a usage report. has anyone else had this! I don’t know whether it’s identity theft a data breach or something else entirely! im so stunned!

Yesterday i requested to transfwe my old number from GiffGaff to ID mobile. Today i got a messege that my number been transfered. In the ID mobile app still showing my ID mobile given number not my old one. When someone tries to call me on my old number its ringing but on my phone no sign of any calling to answer or missed calls at all. When i am trying to call someone, the call fails. What can i do?

Please could someone contact me with a Translation Number - I did not receive a welcome email with it and now I can’t transfer my number. Thanks.

I am not able to access the app and not able to find support to do so. I have tried the community and the chat. I do not use social media…. I keep cannot log onto the app. I keep getting the message Sorry, your details do not match our records' please help I need to top up and can’t do this on the web. Or at least I can’t find out how to!!!

I’m trying to allocate my phone number to my ID Mobile app. I keep getting “sorry details do not match”. ive tried everything I also can’t get chat working ive run out of options and I’m 2 hours deep please help

I want to buy a phone but the website login is completely broken

Hello, I am now longer able to access my mobile ID account. When I input my phone number, surname, and DOB I get a message, 'Sorry, your details do not match our records' error. I’ve checked the inputs and repeatedly tried, getting no where. Your help is much appreciated. Anna

hi all… I have tried logging into my account and keep getting logged out on both pc format and app… I can’t seem to be able to get around it… so decided to try via a new registration… got the verivication code and input it and this came up… We can't authorize you because of an OAuth error. You didn't complete the approval process before it expired. Please try again. I would like to get this sorted asap as I will be working overseas and would like to access my account so I can question any billing issues should they arise…. Thanks Steve

I am trying to access my account. Password supposable not correct . I have requested a reset but email with code has not been received

hi, can some one pm me please, i paid for my sons account which was supposed to be 12 a month but i got charged 24 and son dont no why, he moved out so i cancelled now saying want 24 again, i want to no what the 24 bills are for. I have account details needed from letter, needs sorting quick

Hi, The app is not recognising my mobile number or date of birth?

So you moved the accounts to a new account and now when I try to login through the chrome browser we just get email/password-pressing enter brings strait back to email, it did work the other day on an incognito window but that is not a solution, something is really broken with you login system, sort it out or I won’t be able to upgrade my contract.

New SIM only account - ported number. Had to enter the initial SIM number to create an online account. Number has now ported - and I now have a different number in my online account to the actual number of my mobile phone. Will this be a problem?

get message sorry your details do not match our records

I’ve switched to iD today and can’t make or receive calls, live chat not working and no apparent way of contacting iD for support or advice! How the hell do u contact them to resolve issues!

Since installing the “new and improved” app, I am unable to use Touch ID to login. The app says ‘let’s get started’ and I have to enter my email and password EVERY time I login. the app then says ‘do you want to use Touch ID ?’ And I click yes, in settings the tab for ‘use touch ID’ is ‘on’ .. then next time it’s the same as before .. SO FRUSTRATING 😣😣 I’ve tried reinstalling and updating the app, but to no avail’ ., Anyone else had this issue

I keep trying to contact the guide Dogs helpline. I have called them many times before without problem. It is an 0800 number but I have enabled premium numbers in my account. The number is not blocked in my contacts. Each time I try to call it is immediately cancelled. I have tried turning the phone off and on again- makes no difference. I have no problem calling any other number which is why I’m dumbfounded by this.

I’ve just joined iD mobile and my old mobile number has transferred over. I am trying to set the app on my phone but it won’t accept my original mobile number from my previous provider and when I input the iD mobile number from my order it states it is sending me an text message with a code that I never receive. Can you please help me get the app set up?

Had to update the ID app and now receiving "Sorry, your details do not match our records." message. Same issue on phone and PC. Received an email saying “Hi XXXXX,Great news - your iD Mobile online account has been created! To get started, simply log in and follow the steps to add your plan. Thanks, The iD Mobile Team” Followed the steps and it’s not working. Please sort. Thanks

I can’t access my account

Need to know how to cancel my cancellation request please

As for so many others, I can’t log into my account via the app or via the website. I just get stuck in an endless loop coming back to the ‘please enter your email’ screen and data entry box. Looks like the security features haven’t been set up properly? I last had this problem months ago, so its really disappointing to experience a recurrence. As the app (my phone runs on Android) is all down to ID Mobile, there’s no question of variations between browser. I use Firefox running under Windows 10 on my pc, so hardly an unusual configuration. Any ideas for what, how and/or who to kick here? Not a lot one can do to a custom app as a user.

I cannot log into my account on my app or on the website, for both it says that i cannot log in because it is not secure. I have tried different devices but get the same message. Can someone please help??

I bought a pay as go plan a couple of months ago (£10 for 6gb) and ported my number over to my ID e-sim. I couldn't login to the app for over a month because it wouldn't recognise my details. After a back and forth with chat support I was able to get in a month later. But when I log in to the app it tells me I'm not on a plan. So I bought the plan again (£10 for 6gb) figuring it might have just have ended. Now the £10 has been taken but I have no minutes, no texts and no data. And the home page tells me I'm not on a plan but the plan page says I am. I'm at my wits end it's been a total disaster since joining. I just want things to work. ​​​​​

I’ve tried about 20 password for the new app it won’t accept any of them