Your iD Account & App.

Hi can anyone help just joined immobile 2 days ago ,everything activated ok , I go on the app to try and check it’s set up ok , it shows my bill and that’s it except oops something went wrong try again. lost count of the times I’ve tried , tried on the web site also. anyone got any advice thanks

I’ve moved to id mobile and moved my old number across from giffgaff. When I login to the app it takes me to the “Add your iD Mobile number?” screen, but everything I try and enter for my surname, mobile and date of birth causes the error “ Sorry, your details do not match our records. Please try again.” I’ve tried chatting to an agent but they don’t understand the problem and tell me there is an issue with the email address I am using and they can’t access the system to find out what the issue is because of security reasons. The case I raised had this response : “Hi team, We have confirmed the customer is already registered on self care.Please login with the same email address where you have added the MPNinto the plans,you cannot add same MPN again on another email address or the same email address.” I know i am using the right email address because I have had lots of emails from idmobile to that address. How do I get this fixed, getting very frustrated !!!!!!

I've been with ID mobile for a few years but recently I got a new phone through carphone warehouse but still with ID and had to do the triangle port to keep my number. Everything has worked but now for some reason, all I'm getting on the app is "oops something went wrong" and nothing is loading. Is there anything I can do? Thanks

Hello, on the new id mobile app, i can not check when my contract ends. I have tried everything in the app but there is no option to see the date. How can i do so?

Hi, either my app and website doesnt work. Anyone?

ID App not showing data,call and txt balance . I have tried the website and it’s the same

I have tried to access my account using both laptop and mobile, including using the link in my billing email. Two days trying. Nothing works! I get an “oops” message at every try. ID… sort this out soon or I will be forced to move to another provider after many years with you!

Is anyone having issues topping up? I have tried for 4 days now and keeps saying oops something went wrong! Happens every month!

I tried changing email address but seem to have amended the billing email , not login email so when I tried to login with new email address it doesn’t let me register with my phone number and I can’t delete that account either, or change the login email as that email is used I need Customer Services / Support to delete the new account, or help me make the swap. Why is there no way to reach Customer Services? Thanks

My old number went live yesterday with id mobile, after doing the pac code, etc. But the number in my id account hasnt changed.

Last week I started a new SIM-only plan. I have now decided that this is not for me and I’d like to consider the following options: Cancelling my plan - is there a ‘cooling off’ period Moving to a new handset deal with one of the offers from IDmobile. Is it possible to change without penalty?

I gave my pac code on purchase and my number has not changed on the date stated

I’ve been with ID for over a year. Now I’m unable to access the app as my number is unknown??! Anyone else having this issue?

I have been considering getting a new phone and the one I want is in the exclusive deals for existing customers section. Can I get it and transfer my number from my current SIM only ID contract to that one?

Hello, I have 3 accounts in my name (me and the kids). Can I share my data allowance? One of my kids is in hospital and using lots of data. I've upgraded once but can't do so again until the next month (and there's lots of unused data allowance on the other 2 phone numbers!). Failing that, is there a contact number to speak to someone who can help? Thanks

I have an id mobile sim, since around January time I haven't been able to log in. I've raised this issue alot - people have told me to make a new account since the app had an update, but my information isn't being recognised. I tried to install my mother's new id mobile sim today, but had the same issue of 'not recognising information'. What should I do?? I need a solution soon since we both have big things coming up. Not to mention I've tried logging in multiple times since January and have reinstalled and deleted the app numerous times. PLEASE HELP

Hi, the “View Previous Bills” & “Upgrade now” “View all upgrade plans” buttons are not working in the ID App. Any resolutions ? Additionally, who’s idea was it on the coding team to have the Face ID launch Everytime re-enter the app?!

I have just switched from EE to ID mobile, I still have £16 payg credit on my EE sim card, will that be transferred when my phone number switches? Any help would be massively appreciated!! 😵‍💫

I can’t log on to the new App. Various issues, This is (at least) my second time of leaving and returning to ID mobile Because of this my actual email address is already ‘Taken’ by me, and so I cannot use my own email address for my account with ID mobile because someone else (me) has already used it in the past….. So, I was told by an ID mobile staff member to add a 1somewhere in my email address and log into my account, and at the time, this did not matter, as ID mobile did not require a verification of the email address in order for it to be registered. Now we have a new app, and I think it requires access to the given email address in order to activate the app on your phone. I cannot do this because I do not have access to the given email address. And I cannot get access to it either (I have tried) 2nd issue. When I rejoined ID Mobile I brought my number with me, and I am not 100% sure that my new number has been registered properly on the system. So again, when I am trying to log

Hi, every time I login in to my account via app or internet I get an “oops there was a problem” message in red, I just want to see what upgrades I am entitled to why is it so difficult? kind regards

My ID mobile has made around 12 unauthorised calls to Australian numbers. when I contacted the ID live chat, they passed me onto an external company who wished me to enter my email and then pay £1 followed by £24 per month for them to help me with these unauthorised calls. When I disconnected and reconnected to the live chat the operator was not interested and just put me back to the external service. service was absolutely crap, disgusting service. Not helpful in the slightest.

I recently upgraded my SIM only package and it won't let me keep my existing number. Live chat doesn't work and I'm getting nowhere trying to cancel the new SIM which I received today. If ID mobile monitor this chat can you please help to either keep my old number or cancel the upgrade.

Just switched to iD mobile and have transferred my old number over. Switch went fine. However I tried to set up my account and app before my old number had transferred. I now can’t complete the set up as when the verification code is sent by text I am not receiving it. I have tried setting my phone number as the one received from iD mobile and my current one which was my old transferred one but still no success. I have also tried logging in from another mobile to request text with code. I have turned phone on and off. Couldn’t get any answers from live chat. Very frustrating not being to access app and see billing, usage and manage account. Any help greatly appreciated. Thank you

Monday 3rd June 2024 I am in the process of changing my O2 mobile number to iD mobile and want to keep my number. I sorted my PAC code and successfully got my iD mobile number. Tuesday 4th June 2024 I waited yesterday for the confirmation that my old number would be live by 10.00pm as expected. Nothing happened. I sent my PAC code etc well before 5.30pm on Monday. Wednesday 5th June 2024 Now at 11.15pm I am still waiting! Could someone advise when this will be sorted please? Can anyone solve this problem please - I need my original number back asap. Jacqui Davies

I am receiving an error when trying to submit my O2 PAC code to switch to ID mobile. I have received a text from ID confirming they have received my request but it still hasn’t been done on the date that was selected. I have tried again and the error is still coming up. I have tried to contact someone via the live chat but have been told it is too busy