Your iD Account & App.

How can i get a copy of my proof of purchase to validate the offer for a new Pixel Watch with my phone?

I was trying to log in to my Id account to set the roaming but when I enter my number & last name it says “Sorry your details do not match our records”. And no other option on how to get in touch to someone to rectify this. Please any one knows how to access their account with same problem?

My allowance is 100gb but app is showing only 20

When I send a message it says not delivered when it has as I switch over to this one with my old number but on my account it has a different number

Hello i’ve switched to ID Mobile switching gone through today and everything is working like it should be but in my ID app and website it’s still showing my temporary ID number instead of my new number i switched, I’ve contacted live chat they advised to re register app but it doesn’t help because with same details I get to my account where I still see my ID temporary number

I joined id a couple of months ago and with unlimited calls unlimited texts and 120 gb data but when I log on the id app it shows my plan as unlimited calls unlimited texts but 1.5 gb of data event though it shows me I have 120gb of data to use can it be fixed or do I just ignore the error

Can I manage my account in store rather than via the live chat/website/app?

I recently had a message saying I had come to the 30gb limit of my roaming, whilst in the UK. I did have an issue with my sim card, which wouldn't show in the sim manager on my phone and I wasn't able to access any network connections. I did report this and received a new sim, which now works and shows up as it should. My question is, did the dodgy sim card default to roaming as I was still able to make and receive calls and connect to the internet? I wasn't aware of the issue until I checked re roaming when we go to Eire. Can ID assist?

Started with idmobile a month go not very good at first and kept getting the oops something went wrong . After a couple of weeks service was OK and was able to use the app properly ,now all of a sudden I'm getting the oops something went wrong when trying to use the app, anyone know why , thanks

Since my upgrade last month I have been unable to log into my account due to my information input not matching your records, Please help,☹️

I have been unable to view or access my bill on the the website. All I get is the “oops” notification. In fact I even get the “oops” when I log in but it seems to know who I am. Been the same from day one (only a couple on months) and messages to iD go unanswered.

Unable to access app..

Hi, I recently rejoined IDmobile after a couple of years with another provider (same number). Initially, I was able to login and see my number and old bills from 2022 but could not access my account and was getting the “oops something has gone wrong” message. I then removed my account thinking I needed to re-register, but now when I try to add my number it says “Sorry, your details do not match our records”. I have tried deleting and reinstalling the app several times and tried several browsers and other devices to no avail. The live chat team were quite frankly useless and did not even seem to understand the problem. Eventually, they said the issue has been escalated and the app is not working. How can you run a online only service without customer support, when the online part does not even work? Can someone please help? Otherwise I will just quit IDmobile and re-join my previous provider.

I was the victim of a SIM swap fraud recently that caused quite a big headache both literally and financially, and honestly dealing with ID customer service via the live chat has been an absolute pain. It’s also made it apparent the account security is absolutely woeful on the live chat and I suspect it’s how the scammers managed to SIM swap me in the first place. I’m balking a bit at the termination fee, but I’m absolutely done with ID Mobile based on how poorly they’ve handled this whole thing. I know I can request a STAC/PAC via the website + app but I’m getting frequent crashes that make this difficult - can I manage my account at a physical Currys store? I’m not sure my sanity can handle another round with the live chat.

Sometime in the past week turning off the adult content filter has not been working. Was working fine before that. It is showing as being turned off in the app. Tried turning on/off in the app and restarting phone, still not able to access NSFW content.

Iwas forced to take this new app, how do I go back to the old way of signing in

It keeps saying my details don't match records. Please resolve this.

and am now receiving text messages to say that I am up to my “over data” cap?? I’ve only been with you for a couple of weeks??? I contacted the online chat facility, immediately after activating my SIM card when I first set up my idmobile app account, because my Data Allowance was only showing a 36GB allowance & not the 45GB I had signed up to. The response was that it was showing as 45GB at your end - a “ticket” was raised for this to be looked at. But this afternoon, I’ve received a text message warning me that I am up to my “over data cap”. Meaning that I’ve had no benefit what so ever from you. Looking at the 1st statement that is showing on my account, which is under the original SIM card number (having now transferred my previous number to you), this shows - 0 Minutes, 0 Texts & 0 Data - when it should be Unlimited Minutes, Unlimited Texts & 45GB Data. In my app account it is still showing Unlimited, Unlimited & 36GB Data I need someone to pick this up and own it, to get it sorted - I only joined you earlier this month - and things have gone wrong from day 1.

I’m unable to access the app. Keeps saying “unable to connect to if mobile please try again” I’ve been trying since yesterday!

Hi, I am looking to change my email for my ID mobile plan as my bills are all going to my daughters email and I have my own now? Thanks.

Received a pac code and final payment cost but I did not request this Is this a data breach pac code fraud? ID do not port my number

I’ve just had a painstaking live chat which the person was lovely however I believe my daughters day at has been stolen. her roaming data has exceeded 30gb to 115gb. We’ve not stepped foot out of the UK this year. I’ve been told I have to wait for a usage report. has anyone else had this! I don’t know whether it’s identity theft a data breach or something else entirely! im so stunned!

Yesterday i requested to transfwe my old number from GiffGaff to ID mobile. Today i got a messege that my number been transfered. In the ID mobile app still showing my ID mobile given number not my old one. When someone tries to call me on my old number its ringing but on my phone no sign of any calling to answer or missed calls at all. When i am trying to call someone, the call fails. What can i do?

Please could someone contact me with a Translation Number - I did not receive a welcome email with it and now I can’t transfer my number. Thanks.

I am not able to access the app and not able to find support to do so. I have tried the community and the chat. I do not use social media…. I keep cannot log onto the app. I keep getting the message Sorry, your details do not match our records' please help I need to top up and can’t do this on the web. Or at least I can’t find out how to!!!