Your Phone & SIM.

Hi, I have just moved from another network to ID. I used ID for my daughter a few years ago but left after the contract was up due to some iffy customer service issues. I went to ID again to give them the benefit of the doubt but, once again, I have been promised a lot but given little. My number was due to be ported across today, I received an email early morning telling me that this would happen sometime today, no later than 10PM. My old network disconnected me at 11:00am, telling me that the transfer is taking place. Waited until 4PM and contacted Live Chat where I was told that the transfer WAS taking place and this would be completed by 18:00 so I needed to reboot my phone after 18:00. This time went by and nothing happened so I contacted Live Chat again to be told that the transfer has still to be done but would definitely be completed by 22:00. It is now 22:10 and several reboots later, manually inputting APN settings, this still hasn

As of this morning,I’ve no longer been able to make calls or connect to the internet while not on wifiI’ve switched airplane mode on and offerI’ve restarted the phoneNothing has helped 

I had my phone stolen last year. Just taken a new sim only contract with another provider. I want to use the old provider sim but happy to continue paying I'd until my contract ends. Can anyone help?

Hi I have been considering getting a light phone 3. It's compatible with 3 so will I be okay to use one? 

I am trying to send SMS texts from my old Motorola running Android 11 to my wife (on an iPhone 13 I think).RCS sends perfectly fine, but if my data drops and I try to send SMS, it just doesn't send. Sending SMS to other contacts works absolutely fine.Any tips about what I might do?

battery health has degraded and over heating 

I bought an iphone 16 pro max from apple a week ago.  Old SIM has never worked on data since. Got a replacement from Currys yesterday and they registered the new SIM, get home same problem.Been to Apple and full check done, not a problem their side.  Thought I’d re register SIM online today but the format when asking for SIM card number does not match the actual SIM card.  The box to fill in starts with a pre populated 894420 but my actual sim starts with 254… no option to delete prepopulated numbers.    Any ideas…will attempt to speak to person when they start at 0900

Hi, if I have requested an esim, but want to use the original sim card instead, can I? 

I have a new iPhone13 and I wish to change the number of times that it rings before switching to voicemail. It currently only rings three times before switching, making it almost impossible to answer it in time. How do I do this please?Sandie

I ported my old number into iD today. Have had text saying transfer complete. However, several people go straight to voicemail when calling me. I have disabled voicemail in iD app but it is still happening. None of the solutions proposed helped.It doesnt happen in all people, just certain ones. Help please iD, not much point having you as a provider if people cant call me.

How can I keep my old number on 3

I've found a phone and tariff from ID mobile im happy with. I'm on the last page, added bank details and card details for the token payment. One click away from getting my contract. It hasn't asked for any previous network info or PAC code. I still owe £300 to three. Am I ok to advance with the contract? Does the process of moving number and paying off the old one happen once I have my new handset? 

In SIM Manager it shows that calls and messages are not available but mobile data is? So I can't make it receive texts at all?

I bought my phone from mobiles.co.uk.They assured me it would be a seamless transfer.The day arrived and ee was cancelled and immobile assured me that everything was going ahead.Nothing worked so now I've no ee and idmobile can't send a otp because I'm not registered. There customer service keep telling me to go to curry's to get a sim but it's all done by esim.So now between a rock and a hard please. Both idmobile and mobiles.co.uk are trying to palm me off with eachother. Shocking

I wakuje like change my eSIM on physical Sim. How can I do this? 

I needed to use a different phone whilst mine was being repaired so moved the SIM into a different phone but now the phone won’t connect to ID mobile, even though that’s what the network provider under settings says.  Any help or advice gratefully received!

I stopped receiving OTPs from my bank around February this year. I’ve been with bank and ID for several years and couldn’t identify anything technical around that time that changed. My phone is Android, a year or two old.My bank investigated and said they’re delivering the messagers correctly and it’s a network issue. I am receiving other OTPS from other services perfectly normally. I have had several webchats with ID which all result in them saying they’ll escalate the problem and then nothing happens.i’ve tried the basic advice of resetting networks etc. and am running out of patience

I haven’t received my email to activate my eSIM yet

I have a sim only contract with unlimited data, texts and calls. I would like to know on average how much data I am using this month. How can I find this out?

My daughters are now both over 18 and the contracts on their phone are expired / they wish to upgrade and get new handsets. However as they are both over 18 they want everything in their own name and i want them to pay for their own phones. How can this happen? C

Hi,I have placed two orders for eSIM plans and received only one of the eSIMs. How can I have it re-sent to me?I have checked my spam folder and found a couple of emails from ID MobilE but nether had the eSIM in it. Thanks,Al

Good, morning I require a proof of usage for my device for a insurance claim

Hi I have not received my sim with my phone ? I asked you to send me one its a week now with out any old phone connection or new phone. Can you confirm you have sent a sim card ...  by recorded delivery

I switched to iDmobile several weeks ago, opting to keep my old number and even though I have rebooted the phone a number of times, plus put the sim card into both sim slots, the result is the same, meaning the phone doesn’t ring and I can’t receive calls.My phone is a Samsung A70, so relatively old but it was working find before.The old sim (with EE) was in sim 2, but this doesn’t work in either sim 1 or sim 2. “iD” shows up against the sim, so I assume the sim is ok and recognised, just the phone number is not linked.I can send and receive texts, but when I send the recipient doesn’t see a phone number. I can receive texts to my number ok.Going into the phone settings, About Phone, Status Information and SIM Card Status, this shows:Service State - In Service Mobile Network State - DisconnectedHope this sheds a bit more light on the problem.Please can you advise the best way to resolve this.

I was due to be switched to ID mobile from Giffgaff by 10pm last night.  Nothing has happened and, despite several live chats during the day yesterday, I’m still waiting.  I realised that I needed an eSIM, not a physical one, after the SIM arrived but can’t do anything about requesting a QR code for that as I can’t get into the app - because I can’t confirm my membership with the one-off code texted to the phone which doesn’t yet have signal.  It’s a vicious circle which is hugely frustrating.  The most worrying thing, though, is that without a functioning mobile signal I can’t be in touch with my 91 year-old mother.  Is there any way to get to the bottom of this and get my number back?