- - Help Hub
Pay Monthly Phones
SIM Only Deals
Upgrades
Service Status

3G is being switched off and I can't make calls. What do I need to do?

5 months ago

Community
My iD.
Your Phone & SIM.

Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

1,530 Topics
5,840 Replies

When you subscribe we will email you when there is a new topic in this category

1530 Topics

Recently active

Most replies Most views Newest first

NickiPNewbie

asked in Your Phone & SIM.

New SIM is not provisioned

I’ve just received my new phone and my new SIM card. The phone says the SIM is not provisioned.I’ve tried a different SIM (also ID Mobile) in the phone and it’s fine. I’ve tried the SIM in a different phone and the problem is the same.I have an existing ID Mobile account but this is a second one. I can’t add this one to my existing account because the phone number isn’t recognised. So I can’t try activating the SIM.I’ve turned the phone off and on again. I’ve tried flight mode. I’ve tried in a different location. Nothing is working.

1204

3 months ago

Gordon StrachanCivilian

posted in Your Phone & SIM.

sim card not arrived

Order SIM card on Thursday and received emails telling me about billing etc. This is now Tuesday and there has been no sign of SIM card and it’s impossible to speak to anyone online.

211

3 months ago

Dave CookeNewbie

asked in Your Phone & SIM.

replacement sim already activated?

when I try to activate a replacement sim I am told it is already activated?

542

3 months ago

OllieBNewbie

asked in Your Phone & SIM.

iphone 15 battery lasts less than a day

I recently got a new iphone15 and the battery lasts less than a day, most days I need to charge it to get through the whole day. Worse than my 3 year old iPhone 11! Do others have this problem or do I have a faulty handset?

213

3 months ago

Bingo233Civilian

asked in Your Phone & SIM.

New Mobile Number

Is it possible to obtain my new Sim Card Mobile Number prior to its delivery.Thank you

1665

3 months ago

DJDarCivilian

asked in Your Phone & SIM.

OTP not received from bank , how to fixed

How to.fix this issue with OTP? I cannot login to banking app.without it..tried setting etc but nothing works

654

3 months ago

NikhutNewbie

asked in Your Phone & SIM.

keep old three mobile number

I've a PAC code from my old three mobile but it's not letting me, can I keep my old number? If so how?

2953

3 months ago

IMullinCivilian

asked in Your Phone & SIM.

Not recieved welcome email for transaction number

I have not received my welcome email so don’t have the transaction number to switch using my PAC code. Please can someone get in touch with the transaction number?

4738

3 months ago

Joseph FairbairnCivilian

asked in Your Phone & SIM.

Transaction Number

I don’t have the welcome email to get my transaction number? Am I able to get it any other way?

1035

3 months ago

yorksranterNewbie

asked in Your Phone & SIM.

Why is eSIM support broken in your Samsung Galaxy s22?

The eSIM support seems to….not work. I am trying to install a secondary eSIM and it just shows me a Samsung waiting indicator and then fails out. If you are blocking this it’s illegal as the gadget is from 2022 and the contract issued in 2023; carrier locking was banned in 2021.

2543

3 months ago

Sailor BobNewbie

asked in Your Phone & SIM.

Data available but cannot access

I am in France, and I have plenty of data, and I am within my roaming abroad and fair usage restrictions - ID have confirmed this. There is no problem with my iPhone - Apple have confirmed this. BUT whilst I can still make calls I cannot access the internet even though I have bars showing good signal strength and 4G. I had used the SIM on and off in a TPLink router and it worked fine on several occasions but suddenly the router stopped accessing the internet, even though the internet symbol was still showing and the TPlink management system says there is an internet connection. Taking the SIM out of the router and putting it in another phone (not mine) made no difference. I have raised this TWICE with ID live chat and TWICE they have “referred” it upwards - but I’ve heard nothing since. I think I should ask for a replacement SIM card as it seems to me that logically it must be the SIM card that has got damaged somehow (although it still works for calls). Any suggestions before I do th

116416

3 months ago

VgarvinCivilian

asked in Your Phone & SIM.

paid billstill suspended

I have paid my bill and still suspended it has been over 24hours please help me with this as I need the Internet for work thank you.

16310

3 months ago

Chris_D71Newbie

asked in Your Phone & SIM.

Unable to use SIM since this morning

Hello. I am currently without a service, after receiving a SMS this morning, stating my SIM activation is in progress. This is puzzling, as I did not request any changes to my SIM or my account. Thankyou in advance.

634

3 months ago

Njames59Newbie

asked in Your Phone & SIM.

incoming calls cut off after 2min 5sec

Since September, some incoming calls just end, no message or anything, just stop. Looking at the call logs, these calls all end after 2 minutes and 5 seconds. It is random, some days it wonts happen, other days it will happen continually until I call the person back, then it does not happen. Only happens on incoming calls. My wife has changed phone and SIM supplier and still it persists when she calls me. Leads me to think the problem is my phone. My phone is an Xiaomi Redmi Note Pro 5G. Any sort of ideas to combat this frustrating issue would be welcome.

60811

3 months ago

Martin MasonCivilian

asked in Your Phone & SIM.

issues after paying bill on time

After paying bill any call i make id mobile says thankyou for calling our customer payment line all your bills have been paid then hangs up. Not happy with id as i need my phone for work tomorrow. Also i cant log in on here unless i use my facebook seems like an attemot to gain access to ones facebook page thats red flag for me. An if anyone can tell me why they dont have customer support line for people with autism is unacceptable. It seems since the updated app started all these problems started. Any help greatly appreciated thankyou in advance for your time an patience. Also cant recieve email password resets even though i knoq my password is correct.

5584

3 months ago

Ray HNewbie

posted in Your Phone & SIM.

Voicemail notification will not clear

Hi, new to Three and my voicemail notification will not clear?

355

3 months ago

Chris LoftusNewbie

asked in Your Phone & SIM.

new number

Please can I speak with someone

361

3 months ago

Joe HNewbie

asked in Your Phone & SIM.

Cancelling a SIM only contract - Currently Paying two separate DD's

Hi,I made the mistake of opening a new SIM only, 12 month contract instead of changing my plan to a lower price at the end of the contracted period.I have now managed to change my plan to £8 pm but I am also paying £12 pm for an unactivated SIM card. How do I cancel this SIM contract without paying a penalty? Should I just cancel the DD?

24512

3 months ago

RavneeyCivilian

asked in Your Phone & SIM.

unable to make or receive calls, and have only have 1bar, no 4g,

Frustrated!! I received the sim today itself. Appears I have made a mistake by switching over to Id mobile.Has not worked fine since last 6 hours since I switched over to id. network/signal has been intermittent where I’m unable to make or receive calls unless using WhatsApp! I’ve tried resetting the phone numerous times and tried everything suggested in the ‘chat’ from others having same issue, regarding settings etc. Checked network coverage status, etc for my area and says all is good it reckons. Tried disabling my Wi-Fi on phone which makes 5G appear, but disappears once I turn Wi-Fi back on again, and oh my signal only has x1bar. I have had really bad reception on my iphone 14. My phone displays having 2bars on signal. I can make a call, but no-one can hear me. My2 children as well as my workplace have been calling me and report they can’t get through. Not receiving any texts as well including OTP.I have reset my iphone and force restarted it.I have erased all network settings. I

1722

3 months ago

connor1998Newbie

asked in Your Phone & SIM.

Can i return or sell my phone whilst under contract?

So I’ve been on my contract for an about 3 months but I’ve grown to not really like the phone I have I got out on contract. Would it be possible to return or sell the device?

3643

3 months ago

Karolina KozimorCivilian

asked in Your Phone & SIM.

problem with transfering my old number

HI. Can you help with switching number problem?I set up a date for switching on 05.01.24 but still didn't recive any answer, my sim is not working and the old one will be off in next few days also i cant register my account on id app

1906

3 months ago

Caroline HopeNewbie

asked in Your Phone & SIM.

Phone not 4G compatible but none of the ones on the 4G calling page are big button phones and/or sold by iD Mobile

My mother is a vulnerable customer. She has had an email saying she will have to change her phone as it does not have 4G connectivity /4G calling. She does not want a Smartphone. ID no longer seem to sell Doro phones, which is what she has at the moment. The only large button phone I can see on your website (Nokia 2660) does not appear in the list of compatible phones that you sent. Unless you can suggest a compatible phone I think we will have to change network. (By the way your live chat is a waste of time).

742

3 months ago

sejalshihoraNewbie

asked in Your Phone & SIM.

Reporting Return Delivery Fraud and Refund not Issue

I bought an Apple Iphone 15 Pro Max, 256 GB, White, but because of some Reason I registered a Return request and then I returned the Mobile Phone Via EVRI Courier and the Mobile has been delivered by 10th June 2024 but then until now I have not received the refund and ID Mobile updated the status that they have received the tempered packaging and empty box and now they are investigating this matter since over a week, so please advice Me or else I will register a legal fraud complaint against this issue I have visited the Currys Store, Beckton but they denied to accept the Return and they adviced Me that I will have to send it to their warehouse, so might they can do this kind of FRAUD If the box was tempered and empty then why ID Mobile warehouse accept the package from the EVRI courier

1026

3 months ago

ThadeusBNewbie

asked in Your Phone & SIM.

Physical SIM and ESIM. Same mobile number?

I am considering buying a new smart watch. If I buy an LTE enabled watch, can I use my existing physical SIM mobile number with the watch eSIM. In other words 2 devices with the same mobile number, same plan. My phone has a physical SIM.I have trawled the community, but I have seen conflicting information on this topic.

1043

3 months ago

kcqNewbie

asked in Your Phone & SIM.

Blocked numbers still able to call

I have blocked a number but the person is still able to call me, why is this?

302

3 months ago

Page 22 / 62

Terms & Conditions

Sign up

Already have an account? Login

Social Login

Username *

E-mail address *

iD Mobile Number

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in to the iD Community.

No account yet? Create an account

Social Login

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.