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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,063 Topics
  • 4,009 Replies
1063 Topics
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Active Contributor
asked inYour Phone & SIM.
Can you order a second deal with the same fees?
I'm using my mobile SIM (with 50g data) inside a mifi box I stead of the phone, because there's weak signal where I live. Can I order a second deal the same? With a new number? And still get the special offer?
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Community Member
posted inYour Phone & SIM.
PAC Number Switch Issue
I am having an issue switching my phone number from my old provider to ID. The website threw an error after I enter my PAC Number originally, however I received a text indicating the switch would happen yesterday, so I trusted it to occur, which it did not. I now have no way to contact you for support, as your chat bot isn’t helpful in this scenario, and wont let me speak to a human. I’ve also had issues creating this query on the forum adding to the frustration. Any support would be much appreciated!
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Community Member
asked inYour Phone & SIM.
iphone wont charge
The new iPhone I got 11 months ago will no longer charge? Can someone please contact me
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Community Member
posted inYour Phone & SIM.
end of of phone contract??
Hi, My contract has now ended (I assume), because I haven’t been notified of the contract end date. My sim has be deactivated today as there is a message stating “no sim”. I’m trying to go in ID mobile app to see when the end date is, but the information isn’t there. I don’t want to upgrade my phone. What do I do pls?
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Community Member
posted inYour Phone & SIM.
new to ID
Hi I am new to ID, the SIM card is not working as it should, it has no coverage at all, when it stated before I bought the sim that my area was covered. The phone it was bought for is unlocked, but it’s been a few days and it still can’t receive or make calls, same with text messages, and also has no mobile data on it ? Everything is activated on it? thank you
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Kash M
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Community Member
posted inYour Phone & SIM.
Have followed the advice and have a 4G Doro - connecting but switching off a few minutes later. How do I fix this?
New phone set up, battery charged SIM moved from old phone to this one. Not everything is working but main issue is that the phone switches off after only a few minutes. How do I fix this?
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Matthew T
Gary L Wright
New
 Contributor
asked inYour Phone & SIM.
Faulty SIM card
two days ago I tried ringing a number and it doesn’t ring. Incoming calls go straight to voicemail It’s not in flight mode or silent and a reset of the network connections didn’t work either. I can send and receive texts and also take video calls but not phone calls at all. I suspect I have an old sim and need a replacement.
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Kash M
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Community Member
asked inYour Phone & SIM.
flip 6 failed registration
I keep getting failed registration when I press chat settings how do I fix this issue
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Kash M
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New
 Contributor
posted inYour Phone & SIM.
text messages marked not delivered but sent
Just started a first ID mobile contract, found that when sending text messages I get the response ‘not delivered’ but they are. Causes confusion if messages are actually sent or not
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Kash M
K
Community Member
asked inYour Phone & SIM.
I have no 5g!
Hi, I know my phone (Nokia XR20) definitely works on 5g as I've had it before when I was using 02. Now on ID Mobile none of my 5g features active or display. I even went to Currys yesterday to get my SIM changed. Still no luck. Any ideas please?
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Stuart Miller
Community Member
posted inYour Phone & SIM.
direct debit
Hi. I can’t access to my account but I need to set up a direct debit which I cancelled by mistake
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New
 Contributor
asked inYour Phone & SIM.
Ring time before caller is diverted to voicemail or cut off
When I join ID and receive calls, what is the default time the phone will ring before the caller is diverted to voicemail? Can it be increased, and if so, how, and what is the maximum available time? And if voicemail is turned off and someone calls, how long does the phone ring before the caller is cut off? Can this be increased, and if so to how long? (I ask these questions because with my current provider, the phone will not ring long enough for me to answer a call from my General Practitioner)
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Tyler C
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New
 Contributor
posted inYour Phone & SIM.
Lost transaction number
Trying to transfer old number but I've lost the email with the transaction ID in. Any other way to get it please?
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Community Member
asked inYour Phone & SIM.
iPhone Voicemail Issue
Is there a way to change the voicemail settings as I have to call the network provider voicemail everytime rather than it coming up on the Voicemail tab in a list as it has done with my previous phone? Yesterday it came through as normal and allowed me to listen but today it has changed and is asking me to ring. Thanks
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Kash M
Shauna Tweedie
New
 Contributor
posted inYour Phone & SIM.
switch
Good morning I have recently switched to ID got the msg that my line was active, have 5G and can use data, but can not make or receive calls, when someone rings me their phone rings but mines does not, when I try to ring out it will not connect with any number? Please can you help? Thank-you Shauna
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Community Member
posted inYour Phone & SIM.
help
My number was supposed to get changed to my old number today and now when people try and ring my old number which I need to be Transfered it says it’s invalid? How long will this take please I expect important calls!
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Kanwal Akram
Community Member
asked inYour Phone & SIM.
{ REMOVED }
Hi i have recently bought a sim only deal . But i want to keep my old number .however that pac code hasnt work . How do i keep my number .thisnis id number { REMOVED }
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andewhite
George Lee
New
 Contributor
asked inYour Phone & SIM.
Can't access One Time Passcodes!!
It appears from other conversations this is a problem with Mobile ID, which sucks because I’m on a 24 month contract with an iPhone 13. It really feels like a breach of contract if Mobile ID isn’t able to resolve such basic problems as this. What can I do to resolve this aside from moving to another network?? Even though the cost is more, it’s essential that I’m able to receive text messages. Should I try switching to another network then switch back? Would that potentially resolve this?
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New
 Contributor
posted inYour Phone & SIM.
Device email address
Hi, I’m looking to set up an Outlook rule to send an sms notification to my mobile. To do this I need to know my device email address. I believe this mobilenumber@?.com Just don’t know what the .com bit is, can anyone help? Thanks
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Dawn Hick-Rotherforth
Community Member
posted inYour Phone & SIM.
submitting my pac code
I have a pac code from talk mobile, how do I use it to port my number with them to id mobile?
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New
 Contributor
posted inYour Phone & SIM.
cant send text mesaages
I join ID mobile a few months ago. I can’t sent text messages. I have taken out the sim and reset the phone a number of times. It works for a bit then stops working. I have also checked my number is correct in phone and message settings
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Matthew T
Katie Duffy
Community Member
posted inYour Phone & SIM.
Do I get a phone number with an e-sim?
I’ve just bought an e-sim to use in an i-phone SE but I can’t find a phone number anywhere. There’s no phone number currently with the phone so nothing to switch over. Where do I find the phone number for the e-sim? The phone is showing “iD” as the network provider, but I can’t call out. Messages to other iPhones are sent from the iCloud address, messages to androids don’t send. Please help!
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andewhite
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New
 Contributor
posted inYour Phone & SIM.
iPhone 16 Pro - iMessage activation error
Hi Everyone, I think there a few of us here with the same issue. I am unable to activate iMessage or Facetime on my Iphone 16. I have tried all of the resolution steps, none have worked. It’s now been 48 hours not fixed. I’ve tried to raise a ticket to technical support via live chat. They advised me this is a known issue and would not raise a technical ticket for me as they are working on a fix “for all iphone 16” users. Has anyone else had this feedback? They would not provide a timeline for the resolution. Brand new phone, can’t even use the functionality properly. Also spoke to apple who have advised everything is fine their end. Extremely frustrating as for some people they seem to be able to raise a ticket and get it fixed, others not. Hoping a member of staff/community can respond appropriately as live chat aren’t the most helpful. Thanks.
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Kash M
Shauna Tweedie
New
 Contributor
posted inYour Phone & SIM.
switching
Hi I have recently switched and can not make or receive calls can you please help
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Tyler C
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Community Member
posted inYour Phone & SIM.
Lost Transaction Number
Hi there, I have a PAC number but seem to have misplaced my Transaction Number. Is there a way I can find out what it is? Many thanks, Dylan
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Tyler C
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