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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,007 Topics
  • 3,774 Replies
1008 Topics
M
Community Member
posted inYour Phone & SIM.
Wrong number still showing in messages after port?
Hi all. Samsung S24 phone All appears well in WhatsApp etc but Messages are showing a completely different number... not sure if it's the original SIM number or not. Thanks
2011
Kash
Cooper1982
Community Member
asked inYour Phone & SIM.
switching my old number
Hi, my old number still hasn't transferred from three. Wondering if there's an issue as I've had a message from three saying it's been disconnected but still doesn't seem to have transferred onto my new ID sim?
472
Kash
PatPat
Community Member
posted inYour Phone & SIM.
un unable to make calls and text and receive calls and text
I I have been unable to receive and make calls today and it has really inconvenienced me. my contract is still running and I'm currently up to date with my bill and not in arrears so I do not understand what is going on - could you help me with this as I really need to make calls
391
Kash
J
Community Member
asked inYour Phone & SIM.
Phone upgrade - SIM compatibility
I've got a SIM only account with you guys, but my phone is 3G. If I purchased a Nokia 235 Mobile Phone on its own - which is 4G - could I simply transfer the SIM over from my old phone - or is it more complicated than that?
431
Kash
L
Community Member
asked inYour Phone & SIM.
cant find my ID mobile number?
Hi i just recently purchased a new ID plan but i cant find my ID mobile number. I need it to process my PAC code but i cant find it anywhere? i also havent recieved a welcome to ID email? any help would be much appreciated.
2611
Kash
L
New
 Contributor
posted inYour Phone & SIM.
please send replacement sim for current number asap
Please can ID mobile please send out a replacement sim asap please. I lost my phone and it’s used as a medical device, so urgently need the sim replaced using the current phone number, Have replaced the handset but unable to use as medical device without sim (data) unless connect to WiFi, so extremely Important.
913
Kash
E
New
 Contributor
posted inYour Phone & SIM.
not active service
Hi, I have received this sim card and not active i can not send or receive calls or messages, can not call customer service and can not register to the application as no messages received.
223
Tom
D
Community Member
posted inYour Phone & SIM.
Faulty sim
Need replacement sim as no one can call me how do I request.
392
Kash
Ahmed Hatem
Community Member
asked inYour Phone & SIM.
This number cannot be used by Imessage and Facetime
Hello,I have been having this issue for a very long time. It all started with me trying to send some normal SMS to anyone (by anyone I mean normal people or short numbers to activate some services for myself), and I always get that the message is not delivered, so I went over to my carrier and after several calls nothing was solved, I went over to my Iphone 12 pro settings to check on imessage settings and it kept saying that it is verifying and loading forever and tried every solution there on the internet nothing was solved. Then after checking my signin and security page on my phone I found out that the number says that it is (Unavailable for iMessage and FaceTime). Please if you know how to solve this issue let me know Thanks
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Kash
A
New
 Contributor
asked inYour Phone & SIM.
Trouble making calls
I cannot receive or make calls only via WhatsApp or messenger. What should I do ?
1205
Kash
Velko
New
 Contributor
asked inYour Phone & SIM.
Call issues
Hi i cant make or recieve calls whats going on ??? Its frustrating in this times to not be able to use my phone please sort it out !
626
Kash
V
New
 Contributor
asked inYour Phone & SIM.
RCS wrong number
I've joined iD and switched from O2. I had a temporary number assigned to the new sim card I was given. The number I wanted to keep has since transferred over, however RCS chats is still using the temporary one. I have tried switching RCS off and on, verifying my number, taking the sim card out and in and nothing is working. Can anyone advise? It seems a small thing but I use text a lot as my primary messaging app.
52815
Tom
W
New
 Contributor
asked inYour Phone & SIM.
Faulty Motorola
I took out a new id mobile contract the end of May/ beginning of June 2024, I have the Motorola Razr 40 Ultra, unfortunately the touchscreen on the main screen has stopped working completely! I took out the contract directly through the id mobile website, and not through currys. Am I still able to take my phone to curry’s in order to get the phone fixed? Thanks in advance!
1183
Tom
Tracie McGowan
Community Member
asked inYour Phone & SIM.
caller cant hear me
I am hew to ID mobile. Have an S24 that is causing me problems. No1 can hear me when I call them or they call me. Calls cut out too. I have tried the on-line chatbot thing but after waiting 40 minutes the message cam back with .....you have 428 minutes to wait. Customer Service seems non existent. Can anyone here offer any ideas?
16010
Matthew T
Tina Rogers
Community Member
asked inYour Phone & SIM.
HELP! You haven't sent me a sim card (the old one is too big to fit in the new phone)
I’ve started a new contract with you, my phone should have switched over YESTERDAY but all I’ve had is the phone with NO sim card! And I’ve had it a week! I can’t register my phone, or get on the ID website, and I think it's awful you can’t actually Phone someone for help. What do I do? I’m now paying for 2 phones! Is there someone I can talk too on the phone?
764
Tom
Judith Shaw
New
 Contributor
posted inYour Phone & SIM.
hi
Replacement SIM card needed for Doro phone
273
Tom
Judith Shaw
New
 Contributor
posted inYour Phone & SIM.
Judith Shaw
For the last 2 days I've tried to get a replacement SIM card for Doro phone but to no avail thinking of going to another company 😞
72
Tom
Jodieloual
Community Member
asked inYour Phone & SIM.
sms verification codes not being received
Trying to receive a verification code and nothings coming through? I’ve never had this issue with my previous provider?
801
Matthew T
C
Community Member
asked inYour Phone & SIM.
mobile number switch not working
Hi I have switched my mobile number (kept the old one) but the number work. I have checked the number showing on my mobile and it’s still the provisional number given to me (have restarted my phone twice) and I can’t edit this number. i have also gone into my Apple ID info in the settings - it shows there that the provisional number is deactivated and it shows my switch number (the old one) However, the new number still does not work and it still works on my old phone. any help welcome thank you!
1381
Matthew T
Laura Mockaityte
New
 Contributor
asked inYour Phone & SIM.
disabled SIM, unable to request for a replacement
Please could someone from support issue a new SIM card to be sent to my address? I am unable to access my app, as it requires a message verification.
341
Matthew T
R
New
 Contributor
posted inYour Phone & SIM.
Blacklist non-original iD phones
I have had 2 phones go missing in the last 6 weeks and have replaced and registered the SIMs. Is it too late—or even possible—to blacklist the lost/stolen phones? Neither of the phones were with the original iD contract receipt. If it is possible, how do I do it?
1773
WelshPaul
shazzer
New
 Contributor
asked inYour Phone & SIM.
Sim problems
I have had a dual sim in my phone for over a year one of which is 3D mobile. However over the last week I have noticed its not been rining yet I am receiving messages left. I have checked the settings under SIM Manager and it seems to have turned itself off and whenever i turn it back on again it turns back off and says SIM2 unknown number so basically its not recognised. Could the sim card itself have developed a fault. Took to a phone shop today and they couldnt help!
562
Tom
J
Community Member
asked inYour Phone & SIM.
message send failure
Recently switched to ID Mobile and I’m not unable to send text messages to anyone. Wondered if there’s a quick fix to this issue and is it common? I can make calls as normal and WhatsApp is fine but texts just bounce back.
1332
Tom
J
New
 Contributor
asked inYour Phone & SIM.
Staying with ID Mobile, keeping number
Hi. I'm with ID Mobile on SIM only. Just changed plan as due but had an email saying I need to action keeping my number if I'm switching to ID Mobile..... But I'm not, I'm staying with them. What do I need to do, if anything, to keep number when just changing SIM plan? Thanks
1883
Kash
T
Community Member
posted inYour Phone & SIM.
E-sim card
Good afternoon How can I order E-sim card? I couldn't find how to to it on your website. Regards Tautvydas
781
Kash
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