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3G is being switched off and I can't make calls. What do I need to do?

3 months ago

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Your Phone & SIM.

Your Phone & SIM.

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1562 Topics

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Robert CrothersCivilian

posted in Your Phone & SIM.

Mobile data

Wonder if someone can help me im not getting Internet with hot spot of with mobile data in my house but it works elsewhere. My daughter who is also with yous came to my house to do a sim replacement and her phone went the same way but when she got home her phone was working fine

6 months ago

Georgia FellowsCivilian

asked in Your Phone & SIM.

Purchasing a new contract instead of upgrading

I am opening a new id contract with a better phone before my previous one has run out - am I able to keep my number and transfer any remaining balance onto my new account?or do I have to terminate my old contract?

6 months ago

Emily FysonCivilian

asked in Your Phone & SIM.

Cant transfer my mobile number

I am trying to switch from EE to ID mobile and keep my number. I entered the PAC code, transaction number and ID mobile number that was provided when I signed up to the contract, but it says there is a problem with the details I entered. Please can you help?

6 months ago

DanmitchCivilian

asked in Your Phone & SIM.

PAC code

I have just upgraded with ID and want to keep my number I'm not coming from another network I got a pac code but its now saying if I use it my next bill will be the full amount on the new device and plan

6 months ago

Sam CramphornNewbie

asked in Your Phone & SIM.

Locked Pixel 8 Pro - can i use an e-sim?

Recently got pixel 8 pro from ID back in October and I'm going to Japan and China next week. Can I use a 3rd party esim provider despite my phone being locked to ID? Ta

6 months ago

MadhaviNewbie

posted in Your Phone & SIM.

new sim not working

My new sim delivered not working at all.Tried all steps mentioned in the post.Please check or send new activated sim. Thanks

6 months ago

RichardCNewbie

asked in Your Phone & SIM.

Transfer SIM to New Phone Now or Later

I am replacing a Moto G6 with a G54 and both use a nano SIM. I haven’t finished creating accounts on the new phone yet so I was wondering if there’s any reason why I should hold off transferring the SIM?

6 months ago

Carol O'HareCivilian

asked in Your Phone & SIM.

how do i give ID mobile my PAC code?

Hiya. I'm new to ID mobile and can't figure out how to give my PAC code (which talkmobile just provided) to them. Is there a phone number ?

6 months ago

DeMarco2604Civilian

asked in Your Phone & SIM.

My SIM wont activate

I signed up to pay monthly with iD Mobile, I requested to keep my old phone number. I put my SIM card in however it kept coming up saying no SIM, went to Currys to get a new SIM now this one says no service. I am unable to activate my SIM and i am in desperate need of my phone. Please help

6 months ago

scott1946Newbie

asked in Your Phone & SIM.

New upgrade not working as it should

Hi All, I have recently recieved a phone upgrade the problem I am having it when people try to call it rings on their end but my new phone does not ring or even register a missed call.It is the Motorola Edge 40 - I am worried the new phone maybe faultly, Has anyone else experienced this? Many thanks, Scott

6 months ago

Sarej4886Civilian

posted in Your Phone & SIM.

upgrade

After trying to upgrade my phone I selected paid and now you have said I can’t my sister has just upgraded from a sim only just like me to the same package last week so I would like to complain why I can’t upgrade to the same deal Iv been a loyal customer for years ref number 131723344

6 months ago

John HaworthCivilian

asked in Your Phone & SIM.

Unable to register my account

I have moved over to ID over seven days ago.When I try to register my account I am receiving “number not recognised” I had an initial problem with the temporary number I was given. Although my number was eventually ported over successfully I have a feeling that somehow this number has not been recorded. Any idea how this can be rectified

6 months ago

Toniann BroomfieldCivilian

asked in Your Phone & SIM.

my phone womt send messages

Everytime I try and send a message my phone comes up with error 0. Can I have some help please

6 months ago

Rob TaylorNewbie

asked in Your Phone & SIM.

voicemail notification every time phone turned on / restarted

Hi, every time I turn on my phone (Google pixel) it tells me I have voicemail (notification icon is displayed). when I then go to voicemail there are no new messages. the notification appears every time my phone is turned on or restarted. this has happened for 2 years on my old phone (still ID mobile) and after recently getting a new phone it's still happening. any ideas how to solve this?

6 months ago

Liam DaviesCivilian

asked in Your Phone & SIM.

what am i supposed to do

So I tried getting a new sim only contract for a new phone, the provided tariff I got wasn’t accepted but by id mobile I was accepted for another one which I went ahead with, I made sure I got phone insurance and I’m abit confused i got the tariff though carphone warehouse (curry’s now I believe) and the phone contract went through vodaphone so how does this come through id mobile as they was the ones who sent me the phone through Vodafone, I’ve lost my phone and no u need to make a claim to get another phone but I can’t because u don’t know where to start can anybody help

6 months ago

Melissa MarleyCivilian

posted in Your Phone & SIM.

wanting to change to 24 month phone contract

So I currently have a sim only contract. I am wanting to get a new phone and have found a deal for an iPhone with an id mobile sim however I don’t know how I will be able to transfer the number over the that

6 months ago

SueshedNewbie

asked in Your Phone & SIM.

canary islands issue

We are in Fuerteventura and are having terrible problems with phone calls.We are both on ID Mobile and both have iPhone 13s - but are having difficulty making and receiving calls to ourselves and others, on odd occasions it’s perfect but most of the time nothing - even when we have a signal showing? Earlier I had a message saying ‘the number you have dialled cannot accept this call - it was my partners number and Simon the same network so why? if it’s of any relevance the network we are automated to is YOIGIO. Any help or suggestions appreciated, thanks

6 months ago

calcurtisCivilian

asked in Your Phone & SIM.

PAC code - something went wrong

Please could someone advise what the ‘Something went wrong’ error means when trying to input PAC code. I am using a transaction code starting with 4 and the PAC code provided by my previous supplier.

6 months ago

PetershochNewbie

asked in Your Phone & SIM.

Nokia 105 no service

I got a cheap simple nokia 105 for my mum to use. But her old sim card will not work in the phone there is no service. I took her sim card and tried it in my iphone and its fine. Even if I put my sim card into the nokia it still wont work. Ive tried to select a network in the settings but only EE, Vodaphone and 02 are availble, What is going on?

6 months ago

dropcallRookie

posted in Your Phone & SIM.

iD Mobile App, text too small on phone and tablet

Hi, I’m coming from Plusnet whom are withdrawing from being a Mobile provider. Their app and website are extremely legible however the iD Mobile app is not. iD Mobile’s UX developers have opted for very small text which I find is difficult to read so I launched the app on my iPad to see if it would improve the experience and it’s the same on iPad too.iD Mobile’s design language is consistent across the platforms which is normally a good thing but due to their design choice for a small text size, i have to say, it’s pretty bad.Take a look at the Plusnet mobile app whilst it’s still available on the App Store to see what I mean about the legibility of the app in comparison.A dark mode option would also be a nice addition too. On a more positive note, I have found the experience of switching to iD Mobile really impressive and have been well served at every step since I joined a few days ago 👍🏽Thoughts..

6 months ago

Jodieleesimonlee FowlerCivilian

posted in Your Phone & SIM.

hi i just applied for contract have i been accepted

Hi I need to know if I been accepted

6 months ago

Perrey StobartCivilian

asked in Your Phone & SIM.

network issues on set up

Very excited to receive my new SIM card. Only to find I have no signal whatsoever. I carried out the network checker and I should be in an excellent 4G indoor and outdoor area. But I have no signal whatsoever. before I even bother changing my number can anyone help. I’ve done the usual steps no improvements

6 months ago

temuujinnatNewbie

asked in Your Phone & SIM.

Proof of purchase needed for insurance claim

Hello, I’ve seen duplicate questions as this, however the resolutions have always been a IDmobile agent privately messaging them. I need a document that confirms the make, model, IMEI and purchase date of my iphone purchase with IDmobile. Thank you.

6 months ago

Ans OtonevNewbie

asked in Your Phone & SIM.

PAC not working

New to this iD mobile and starting to regret it. PAC code, name, mobile and transaction number submitted…comes back with errors … no call center

6 months ago

Liya KanchevaCivilian

asked in Your Phone & SIM.

keeping old number

Hi I sent my PAC couple of days before my actual SIM card arrived and when I inserted it today my number has not changed? It’s the new one from ID and I really want my old one ? Can I resend the PAC or how does it work like I just want my old phone number 😭

6 months ago

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