Skip to main content

Unanswered questions

564 Topics
Complaint
I have had a complaint put in on my behalf via the live chat as I advised that I would be putting in a complaint about all the issues I've had since joining id mobile. The advisor then told me they had escalated my complaint and someone would be in touch. I said I didn't ask for a complaint to be put in on my behalf as I hadn't articulated my issues fully within the chat. I also did not ask the advisor to do so. I asked for a copy of the complaint so I was aware of the content when the complaints team called. I as told this couldn't happen as the complaint had been passed on. I expressed my concerns and advised it was not acceptable and that again I need the content of the complaint provided. After a few minutes and no replies the advisor left the chat. I have the transcript saved. Around an hour later I received a phone call from the complaints team. I advised I wanted a copy of the complaint before I discussed anything and asked that this be emailed. I was told it would be escalated to another complaints team and someone would be in touch. I still do not have any information about "my" complaint content despite asking both in the chat and with the complaints team. This morning I received a text message advising someone will all between 9 and 6 (despite requesting after 7) to discuss my complaint. I need the complaint information sent so I can actually provide all the complaint information for review prior to any discussion. This has been articulated and ignored several times now. Please email the complaint content before trying to discuss my complaint with me as requested on the phone and in the chat.