HiHas anyone had experience of the roam beyond service in Japan? 

Are Add-ons the monthly price, eg. 6GB data for 12 months = £15. Is it £15 per month over and above the plan price? Thanks

Hi quick question please I can’t find the option on the app to buy add on roaming beyond i tried everything but no lucky thanks  

Hello, Apple Music link is not working. The Apple TV is fine . Please help 

The link I received on welcome email for free Apple Music doesn’t work. Tried it on multiple devices and browsers and I still get the same error message.Any suggestions? 

Have received the joining offer for Apple. Apple TV worked fine but Music and Arcade are saying “UID Missing or incorrect.” Have tried on several browsers with no success. Please send me a private message to advise. Many thanks in advance. 

Bi I was looking to get an add on for my wife's phone which I pay for. Her numberis I hit the button which added it straight away. She is not travelling until the 27th.  Can I change it to start then?David.

Hi I need help about my plan has been changed without any advice I want back my unlimited data plane what I can do? 

The link I was given in the purchase confirmation email from ID Mobile for 3 months free Apple Music is not working. This is what I get after clicking on the link. 

Hi,I get this message when trying to activate my 3 months free Apple Music: "Apple Music offer UID missing or incorrect".Can you help?

Hitrying to activate the 3 month apple music offer but the link i recieved via email states UID missing or incorrect

Hi, would someone be so kind to tell me what means "Loyalty add-on. Unl Data 6M"?Thank you and have a great day!

Hiwhenever I click the link to start my Apple Music free 3 months I get an error message stating the UID Is missing or incorrect. Please can you help. Thank you. 

I bought 10gb of data for £20 but it hasn't connected even once while I've been on holiday in Turkey. Is it possible to get this refunded as I've paid for a service that has not worked? 

Hello, I’m trying to cancel a payment for a rest of the world add on that I signed up for last August. It keeps being added to my bill each month, but I’m not selecting it. On the website it says “Fancy a boost in a country not covered in our 50 free roaming destinations? Get extra data with add-ons that last from 1 day to 10 days. We recommend purchasing a Roam Beyond add-on before you travel to avoid out-of-plan charges.” So I don’t understand how it has been added to my bill for so long. A customer service agent on the live chat would not tell me the expiry date of my add on. Am I stuck with this charge indefinitely? Thank you! 

How do get these [REDACTED] to rectify this?

Hi, I have recently upgraded and I haven’t been given a link for the free three months of Apple Music.Can someone help please 

Does idMobile have a plan/bundle offering a number of international minutes to call and sms abroad from the UK? Other providers like Vodafone offer this. Thanks. 

I have been able to get 3 months Apple TV , but the links for arcade and music don’t work 

I have paid £20 for extra add on to use data in Turkey but I am not able to use any unless I connect to wifi I need to be able to have data to send messages and calls 

I selected the option to purchase an add on to my phone but turns out I don’t need it. I can’t see any option on my account to cancel it. Can anyone help? 

Hi,I've arranged a loyalty add-on of 50GB over the phone when renewing my contract.I requested an email confirmation so I could have it in writing.The advisor told me I would receive the email soon but I haven't received anything.What can I do?