Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,039 Topics
  • 9,008 Replies

2039 Topics

Esther Wolff
Civilian
Esther WolffCivilian
asked in Device & Phone Support

Too late to get my PAC?

There was a mix up when switching providers which meant I closed my ID mobile account before requesting a PAC. Is it too late to get one please?

0
Esther Wolff
Civilian
4 hours ago
M
Civilian
MaruanCivilian
asked in Device & Phone Support

Passcode for reactivation not sent

I am trying to activate my replacement SIM on iphone and get as far as needing passcode but the passcode never arrives despite my asking repeatedly for it to be resent.

0
M
Civilian
4 hours ago
D
Newbie
Dylan1903Newbie
asked in Device & Phone Support

Has my phone number been cancelled? I can't receive calls or texts (wifi or not)

As the title states - It’s as though my number has been cancelled? (I’ve had this number for far longer than I have been with ID mobile and need access to it in order to access my finances and emails!)   and I cannot for the life of me get through to someone that can help. I've tried logging into my account and it's set up a new one? How/why would they cancell my number?  Any help would be greatly appreciated

1
Lauren
iD Mobile Employee
5 hours ago
Claire Lizzy Biggs
Newbie
Claire Lizzy BiggsNewbie
asked in Device & Phone Support

Connection

Hi, I wondering if anyone is having with making calls the connection drops out completely and the call doesn't connect? I have done live chat and they say there is no network issues that they can see.Thanks

1
Lauren
iD Mobile Employee
5 hours ago
N
Civilian
NuamasemaCivilian
asked in Device & Phone Support

By mistake i ordered phone and sim del 2 times i want to cancel 1 i item

 I m new to id mobail I don't know how to get in touch with customers service 😔. please help me I want cancel my 1  order.by mistake I did 2 times oder.

1
Lauren
iD Mobile Employee
5 hours ago
M
Newbie
Marc BirkettNewbie
asked in Device & Phone Support

upgrade

I applied for an iphone 15 plus in black with reference 132775268 and it took the upfront payment but no further emails or anything, does this mean the application went through or being reviewed?

2
Lauren
iD Mobile Employee
6 hours ago
N
Newbie
Nyka NykaNewbie
posted in Device & Phone Support

forgot phone passcode

Hello, i’ve ordered a phone couple of days ago my daughter made a passcode for the iphone and forgot it, is there any chance for you to take the phone back and reset it or do it virtually? Because we cannot get in it, i tried itunes with a laptop but i need to be in the phone in order to connect it to my laptop.

2
Lauren
iD Mobile Employee
6 hours ago
Paula Janik
Civilian
Paula JanikCivilian
asked in Device & Phone Support

no device connection

a few days ago I realized that all my calls and messages are sent via wifi, the internet from my phone doesn't work anywhere, it shows the 5g network and full connection but I can't load any website

2
Lauren
iD Mobile Employee
6 hours ago
S
Newbie
SLOPPYNewbie
asked in Device & Phone Support

Data Upgrade - Cooling off period.

I've just renewed my phone and sim contract. I'm currently in the cooling off period. The box isn't opened and I've not broke the seal because I'm now regretting not getting more data. Is it too late to increase my data allowance in the contract or do I have to use my cooling off period to cancel the contract and start again? I don't want to keep buying extra data every month via the idmoble app.  Many thanks in advance. 

4
Lauren
iD Mobile Employee
7 hours ago
K
Newbie
KezrobbNewbie
asked in Device & Phone Support

can’t send text messages

And I can’t see how others have fixed this in the other posts. My messages only send if iMessage is available and I get a failure message every single time if not. This has been the case since I moved to the network. Can someone help please? 

14
R
Newbie
7 hours ago
R
Newbie
Richard RoseNewbie
asked in Device & Phone Support

account

Cani have 2 different phone numbers on the same e mail adress

0
R
Newbie
8 hours ago
N
Civilian
Niamh_DyerCivilian
asked in Device & Phone Support

how do i pay outstanding balance

URGENT HELP REQUIRED: I have received a letter to say I owe an outstanding balance but it won’t let me log on to my account anymore to pay it. It doesn’t recognise my username and password and my number is no longer in use. How do I pay please? I have also tried calling the automated number but because I now have a new contract with ID, it wants to take the balance off of that and not the outstanding one

0
N
Civilian
8 hours ago
Shannon Bryan
Civilian
Shannon BryanCivilian
asked in Device & Phone Support

Unable to access account

I have been trying to login to the app and website version of account for a couple of weeks now and nothing is working?? I changed my billing date and updated new address on the app a few weeks ago but now won’t let me log in at all is asking me to create new account ? I want to know how much is left on my contract but there is no where for me to access this information. Keeps telling me my email address is wrong ??? Clearly isn’t as I’m receiving bill reminders to current email addressany help ? 

2
Lauren
iD Mobile Employee
8 hours ago
S
Civilian
seventhsealedCivilian
asked in Device & Phone Support

PAC

Hello,I recently switched to ID Mobile and had my number ported over. However, the SIM didn’t work and I cancelled my contract within the cooling down period. I now want to port my number to a different provider but am unsure of how to get my PAC as I never once had service on ID so was unable to request it via text. I am also unable to create an account with ID with either the number originally supplied to me or through my transferred number. This is extremely frustrating.

2
Lauren
iD Mobile Employee
9 hours ago
Paul Mathersmith
Civilian
Paul MathersmithCivilian
asked in Device & Phone Support

Why is my first bill payment more than the invoice stated?

Hi, My contract started on 11th April, and I was sent an email saying my bill for the first month would be one amount, yet you have taken out the full monthly rental amount.  Why is this?

4
Lauren
iD Mobile Employee
9 hours ago
Tobias Weissenauer
Newbie
Tobias WeissenauerNewbie
asked in Device & Phone Support

overdue payment -bar

Good afternoon I have just made 2 payments of 50.41 when will my sim re activated ?  I also haven't recoved confirmation on email that was paied but on the window of payment sated that thank you for the payment can someone help woth this

0
Tobias Weissenauer
Newbie
9 hours ago
Harry C Howe
Newbie
Harry C HoweNewbie
asked in Device & Phone Support

NOT ALLOWING ME TO UPGRADE

I’ve finished my 2 year term and now want to upgrade however the app doesn’t let me view all the possible upgrade deals!  Been on the website as well but it just tells you to login and then does the same thing! 

3
Lauren
iD Mobile Employee
10 hours ago
Umair Zahoor
Civilian
Umair ZahoorCivilian
asked in Device & Phone Support

id account

I am id mobile  customer and when i tried to open id app or id account its said always oops something wrong i dont know how to open my id app   And also  this is so bad thing u have no any phone service where we can talk someone this is so cheap customer service 

4
Lauren
iD Mobile Employee
10 hours ago
Steve Marshall
Newbie
Steve MarshallNewbie
asked in Device & Phone Support

old mobile number hasnt been ported across

I signed up on 4th April and my old number hasn't been ported across even though I sent my PAC code. I've tried to resend the PAC code but it's not allowing me.Any help would be much appreciated, thanks.

4
Lauren
iD Mobile Employee
10 hours ago
A
Newbie
ArranNelsonNewbie
asked in Device & Phone Support

no service

I’ve tried resetting my data connection it didn’t work I’ve tried logging in and it sent a code to my number but I’m not receiving calls or texts due to no service.. and there is no other way around this 

8
iD Support
iD Mobile Employee
12 hours ago
D
Newbie
Dylan1903Newbie
asked in Device & Phone Support

Phone not receiving texts or calls - cannot log into anything including ID account to seek help

I REALLY NEED TO FIND A WAY TO SPEAK TO SOMEONE PLEASE. I cannot log into my account and cannot use the the help service because it sends a text to my phone which is not receiving texts. I am effectively locked out and my number no longer in service. The inability to speak to someone to fix this is completely insane. Please can someone help me

4
iD Support
iD Mobile Employee
12 hours ago
allisaidwas
Newbie
allisaidwasNewbie
asked in Device & Phone Support

No 5G in 5G area

Hello, I switched to idMobile as the contract stated it included 5G but I never get 5G réception even Ina 5G area. My phone is definitely 5G ready as I was able to access 5G on it with my previous sim provider, so why can't I access 5G with idMobile?

13
allisaidwas
Newbie
2 days ago
A
Civilian
Aiden McPhersonCivilian
asked in Device & Phone Support

faulty battery

Hi there I have had a iPhone 13 on contract from your company about 4 months ago and I haven’t insured it, last week I pulled my phone out my pocket at work as my pocket felt hot and the battery had started to expand it was that hot i couldn’t touch it but since then the battery has expanded that much it Has basically pushed the screen out that much it had cracked the screen and the phone is unusable and unsafe and I feel this may be due to a faulty battery installed in my iPhone I can no longer keep the phone in my home as I’m scared of it catching on fire is there anything yourselves or apple can do for me as I like my iPhone but I’m not happy about the quality of my product, kind regards Aiden 

2
Kash
iD Mobile Employee
2 days ago
DazTilly
Newbie
DazTillyNewbie
asked in Device & Phone Support

no service all day

just joined iD 3 days ago my first mobile was 1989. NEVER have i had any outage. today, all day, no service. yet friends on 3 have no problem. one is sat next to me right now no service FY5 3SA what's going on iD??

15
Kevin Mckeiver
Newbie
3 days ago
Maria E-h
Newbie
Maria E-hNewbie
asked in Device & Phone Support

can I use an esim on my iphone 15pro with iD mobile

I have recently taken out a new contract with ID mobile and will be in Asia on a cruise soon. Can I buy an eSIM before I go away and load it on to my iPhone 15pro once there. The information is very misleading when I look for answers as it keep saying ID mobile does not support eSIM’s but then refers to Apple Watches at the same time. So the question is…. Does ID mobile support eSIM’s on iPhone 15pro 

7
C
Rookie
3 days ago
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