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Disconnection

Need to disconnect phone and end contract as user deceased. Please can I speak to someone about this to sort and to stop letters from debt collectors?

Not receiving SMS messages from just one number

I have recently changed my number to a ID mobile sim but now I am not receiving text messages from just one number in my contacts. This was fine before I changed to ID.Please advise how to fix this.Thanks.

cancel contract

Cancel contract ASAP

No mobile data

Hi, I cannot connect using my mobile data, even though I still have 23GB left to be spent. I have restarted my phone and checked my connection settings. I am currently abroad but have had no issues until today. Could you please advise?Many thanks in advance.

phone wont let me call

My phone wont let me ring out ive just paid my bill and everytime i try to ring it says `you have reached the customer payment line your bill is up to date ! But it wont let me ring out Id can someone contact me regaurding this issue

Wi fi calling on Google 3A XL not supported. Yep, useless ‘ID mobile’ again.

Why is Wi fi calling on Google 3A XL not supported?

Does Samsung Galaxy A12 Have NFC?

Ive been looking at upgrading to the Samsung Galaxy A12 but the product page doesnt mention NFC. One of the reasons I’m upgrading my phone is the Arriva Bus ticket app doesn't work reliably on my present one, and it seems to requires NFC . EDIT: And does this model have 4 GB or 3 GB Ram?

cancellation

I have received my sim yesterday but unfortunately I want cancel my contract I'm within cooling off period kindly help me. Thanks Umair

Bill

I seem to be paying 2 bills per month. I think one is for my previous phone before I upgraded?

new phone no coverage or wifi features

Had a very old samsung s7 edgeCould receive and make phone calls in my houseCould use WiFi calling Would screen link to pretty much any TV Just got a Samsung s21Can rarely make or receive calls. Just get text saying voice mail but half time can't call to hear messageswifi calling non existing nothin...

Cancel my id mobile Contract

Hi , how can i cancel my id mobile contract , i've been trying everything i could , online , app , chat with bots , try to call the custuomer services . Nothing it's work , i never see such a poor customer services and such a hard way to cancel a subscriptions for anything . It's like you have to be...

A52 out of stock

When will the A52 be back in stock? I have missed out on the free Samsung buds offer due to no stock.

Galaxy A52 - Out of Stock

I ordered a Galaxy A52 5G, Lilac. The app said that it would be available on 23/3/2021. I was planning to giving my current phone to my mother this weekend as her phone broke. Now the website says that the phone won't be available until mid April. What's going on? Money has been taken from my credit...

Sim Activation

Hi I have tried to register my new Sim for my new phone but every time I get through the security and enter the Sim card details to the website, but the activate button doesn’t work. I don’t know how to resolve thisTanya Richardson

Unable to text to europe from UK

I am unable to text to Europe from uk although I can make calls. Phone is Samsung a40

my PAC code not activated

My PAC code was given to you by car phone warehouse, this is still not activated. This was done 2 days ago, what do I do?I need my old number urgently as this is a business phone

out of stock/stock not expected

Hello I really need further assistance,I have been speaking to someone via your twitter page who has been unable to help me but passed on your sales team phone number which I can’t speak to because I don’t have an ID phone number, because of this I also can’t use your live chat function or your app....

sorry, your service does not allow access to this number

Hello, really hoping someone might be able to help. I am in the Netherlands and urgently need to make a phone call to the UK tomorrow, 21st December. I ring numbers in the UK all the time and have no problem, but this specific number always says ‘sorry, your service does not allow access to this num...

OTP messages not coming through

Hello,I regularly can’t receive OTP/short code messages from my bank, Paypal and other companies. Sometimes they come through, but more often not. It doesn’t matter if I ask te resend the message or restart my phone. I’ve read on this forum it is a frequent problem associated with the ID network. Ho...

Lost sim

Lost sim and can't remember the mobile number

New Huawei 2021 ungrape

Just upgraded a week ago and got the new 2021 Huawei and have a new case fitness yesterday. Then today I've drop the pho e outside on hard surface and the screen cracked, I'd not get took the screen stick off. I hopefully can't get a repairs with my contract J johnson

PAC Code issues and cannot contact customer services?

Hi, i am switching from o2 to ID and have filled out the PAC request to transfer my o2 number however i received a text with the following…We have tried to process your PAC/STAC but we ran into an issue - the iD mobile number, last name or transaction number you entered is incorrect. Please contact...

MMS Not Supported By Network

So I basically can’t send pictures or long SMS messages (as they convert to MMS). I have tried three different types of settings I have found on the internet and none of them work still. Can anyone give me the full list of everything, and what it should be? I have a Samsung Galaxy A10e with Andro...

SIM Card Problem

My Pixie 4 Andriod phone was working but now shows ‘Unable to connect, please insert a valid SIM card. What is the problem?

Contract Expired.

Hi guys. I was an Id mobile customer for a year contract that EXPIRED feburary 2021. It was started in 2019 for two years under the name Conor Robertson I do not remember my old phone number but I have since switched providers. It was to my understanding that at the end of the contract it would ex...

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