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Android

All the latest news, tips and tricks for Android devices

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iD Mobile

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How to download Android apps from Google Play

The Google Play Store has more than a million apps, games and digital content just waiting to be downloaded and installed on your Android de...

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iD Mobile

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How to switch from iOS to Android

Planning on switching your phone and operating system from iOS to Android? Here’s everything you need to know… Get the ‘Google Drive’...

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upgrade cancellation

How can I cancel my upgrade order before its dispatched?

The annoying voicemail ICON

Hi, I changed over to ID mobile network to save a few quids and since I have this icon on the front of my screen that says voicemail notification. I don't have any voicemails and even if I do I dont know how to access it. If I tryto go on the voicemail number it dissconnects so for e.g, I dial 123 o...

samsung pdp backup fail

I have a samsung a20e = all of a sudden it tells me my phone is locked. Getting the message samsung pdp backup fail and can get no further?

No incoming calls since joining ID Mobile

Since porting my number from EE, I have been able to make calls, use mobile data, and send and receive text messages. But incoming calls do not work. Anyone who tries to call me hears a beep, then is immediately disconnected. I had a conversation with an agent via online chat, who told me that "the...

Cancellation cooling off

Hello I wish to cancel my contract i am within the cooling off period. I have sent back all my equipment to you. What do i need to do to confirm cancellation. I have tried to ring your customer service line, no reply, i have tried to set up the app to access my account to cancel error messages are c...

SIM Card Problem

My Pixie 4 Andriod phone was working but now shows ‘Unable to connect, please insert a valid SIM card. What is the problem?

stock

Hi I'm due an upgrade but the phone i want is out of stock its the samsung galaxy S20 FE 5G when will this be in stock

voicemail notification

I have recently moved my number from EE to ID, I have no voicemail messages but cant remove the notification, I have tried everything suggested. But this notification will not disappear. Tried live chat but the robot csnt help tried ringing Customer services to no avail

What is the email address for iD mobile?

iD mobile have sent me emails and I would like to send emails back. I requested my PAC code from my old provider on Friday. I submitted it before 5:30pm on Friday. I waited all weekend and all day yesterday (yesterday was a working day) for my phone number to be ported. It hasn’t been ported. Pleas...

Non working new sim. Old sim was also iD

My new sim will not work. I believe I have fikkowed correctly but the phone is not responding. I obviously need help but there is no one to talk to at iD. Iff this cannot be resolved then I will have to change networks networks. being without a mobile is not an option.

PUK code needed but have a small issue

HiI have two ID mobile accounts with two SIMs and two phone numbers, one for me and one for my partner, but I can only login to my account but cant remember my partners account login. If she ever had one?Both bills come out of my bank accountMy partner has just tried to enable SIM lock, it asked for...

default account affecting my credit score

Hi I am an old customer with yourself, I had an id mobile sim since 2015 and ended my contract around 2018/2019 whereas when I check my credit score,it comes up as missed payments from yourself last year from March 2020-april 2020 and this is affecting my credit score.I have no knowledge on this and...

unable to text friends new phone, old one works fine

Hi all,My Friend has just got a new number and phone on Sky mobile, I cant text it from my ID mobile phone, however others can send to it, and he can text me. I have no issues with any other numbers.Do you have any advice? My message centre is correct as well. +447782000800

A51 Upgrade

Just received my Samsung A51 as upgrade to existing Galaxy J5. I’m keeping the same number. Can I take the SIM from the J5 and put into the A51 or must I use the new card sent to me with the new phone? Is there a need to back up the data before transfer on my Google account?

END MY CONTRACT

I have two contracts with ID Mobile, a new one and an old one. I have been trying to cancel my old contract and having no luck! I got a text saying I will be disconnected on 4th March, and assumed that my last bill would be on the 7th March. BUT when I log into my account it says my next bill will b...

very bad signal

Hi i have a very bad signal on my windows phone only one bar and on my p20 there is no signal some say it may be the sim card but i don't no has any one got any ideas any help or info please thanks William

No way to contact idmobile about my account

There appears to be a problem with my account but the Livechat option is not working on any browser. This is annoying and time consuming and is not an encouragement to stay with id mobile. What can you suggest?

google pixel phones

So I was just wondering if anyone else has brought a google pixel phone through the Id website and noticed if the dimensions we're wrong? I noticed this with the google pixel 5 and the google pixel 4a 5g

upgrade

Hello ,I upgrade my plan in November, until now I have been paying the old and the new contract but the old contract would end in January on 2nd ,this month I paid the old again but today I received an email saying I have outstanding amount to pay for the new contract. I just want one contract, I w...

Wifi problem

I have been trying to call someone abroad on my Wats App appt but cannot seem to get any connection since yesterday.Can you confirm if there are any issues with network coverage.

Samsung A71 - issues

I upgraded to Samsung A71 in Nov last year. I have had continual issues with it -major one is the mic not working: go to answer a call and they can't hear me, have to switch ph off & back on again.Swipe screen stops workingVolume refuses to do what's its asked, trying to turn it down and it goe...

why has id gotten so rubbish on customer support

Recently i refused to pay my bill, as it have gotten absolutely crap at customer, I have now settled my bill but have swapped my phone and tablet numbers over, one is on it the other lebara. Bill all paid direct debit is reset, I get a threatening message from it today as swapped numbers they want...

Mobile Hotspot not working

I'm on a sim only deal with 4gb data on an Android phone. My laptop is Windows 10. My phone can access the internet, so no problem there. So, I turn on mobile hotspot on my phone. My laptop sees it and I click to connect. I enter the pass key and my laptop connects. All looks good until I try to a...

WiFi Calling - enabled but does not work.

Hey guys Usually I feel comfortable with getting most of iD Mobile features working by myself but since I got my Note 10 and my partner got S10 I really struggle to get WiFi Calling to work. Both of the phones are factory unlocked and purchased directly from Samsung. * I have erased and setup m...

Charged Twice

I have been charged my monthly bill twice this month, how do I speak to someone about this?

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