Your Phone & SIM.

Hi there i purchaced a new gone and gave puk code for keeping my number but my new fone is still on the number i recieved with my phone and not the number carried over from o2

Hi - I have seen at least one other person have this problem and there is no satisfactory answer on the community. My verified by visa payments from my phone are all being declined and the bank says it’s because the phone switch to ID has not been done properly. Thanks for any help as this is really turning into a problem for me. Visa are declining every payment. Cheers

My sim has not been working for the last three days

Hi I am unable to gain access to the ID app or website as it requires a one time password to my mobile number, however i have lost the sim card and am unable to receive the code. I need to access this account as my contract is on a 30 day rollover and i have ordered a new sim card which i need access to the app to update the new sim to my old number as i need it to access other bank accounts etc i have with it Please can you help me gain access to the ID app

its says the line is on but it says no service contact id

Hi Any advice please i am using an Iphone 15 and just upgraded. Reason for upgrade is when I went to make an outgoing call the phone dials out but I get no sound- the other person is dialled but they’re is no sound either end. The same thing happened on my old iphone. I tried a complete reset on my old phone and thought the issue was the phone. However the new phone is doing the same thing any idea on how to fix this please?

Hi, I will be receiving a new Samsung phone this week and I would like to know how to transfer my ID esim. Thanks in advance

Hello, I have a problem with my phone number. I can make outgoing calls and use mobile data without any issue, but all incoming calls are immediately disconnected without ringing. I have already tried: Turning off Wi-Fi Calling Using the code ##002# to disable call forwarding Restarting the phone None of these helped. Please check if there is any block or restriction on my account or SIM that could cause this. Thank you for your assistance.

Hi I want to upgrade but your offers are extremely poor. You want me to pay £24 and £99 upfront for a pixel 9a! That's terrible for a existing customer

ESim activating… is what it tells me in settings, but the wheel of death keeps on spinning. Any fixes? (have tried the off and on again trick to no avail!)

Hi since moving over to ID mobile I have not been able to send any sms text messages, everything else is working just not sms. after reading the community comments I have followed them but have not been able to change my phone number can you advise what to do please? thank you

Hello, I have my pack code. I need to transfer my number over. I tried on site. It didn’t work.

I have a SIM card in my car that has been working for at least a year. However, about 3 months ago the data stopped working. If I move the SIM to a phone then everything is working. Moving it back to the car and I get no internet connectivity. The car company (Land Rover) manual says to check with mobile provider as some devices are blocked from service. How do I find out if the SIM is enabled for cars as a device?

I’m looking for the original phone number I had when I first got my ID sim (before I changed the number to match my previous sim). I need this to track a phone call. Any way I can find this out?

Hi Incoming calls (not WhatsApp), can't come through as it tells them call forwarding is active, different people have tried me, all get the same. Checked in settings call forwarding not active and no number set, turned phone on and off, still the same. Can anyone help please ?

Hello all I have been with ID for several months, until recently everything worked fine. I have just come back from abroad and can’t place or receive calls. I’ve had the same problem trying to contact several numbers: When I call, I see their number on the screen but it doesn’t ring like it did before (and the called person does not see a call incoming) When I am called, nothing happens but when they hang up I get a text saying I have a missed call. Regards Raphael

Nearly 3 weeks after porting my number I still can’t use RCS chats. It is showing my new number but the status is stuck in “Setting up...” I believe the problem may be due to the fact that the number is still linked by Google to my old EE SIM, even though it is no longer provisioned. I have an iD e-SIM, so for a period before porting I had both SIMs working, and during that time RCS chats moved to my temporary iD number. I have since successfully got RCS to forget that number but now it doesn’t work at all. (RCS Chats does connect if I re-enable my old SIM, but that is no good since, as I said, that SIM is no longer provisioned.) I have tried every suggestion I can find, including: Clearing cache and storage for Carrier Services and App, including turning WiFi and mobile data off and on in various orders Disabling RCS chat through the Google website Uninstalling updates to Messages app Just waiting for several days Etc. Any more suggestions? Do I need a new SIM?

I have recently purchased a new phone and tried to switch over my phone number from my old sim. I received the pac code and went through the process of moving my number over. It then told me it should’ve changed by 11/7/25 and to restart my phone, I went through and did that and now I seem to have 2 phone numbers both my old one and the existing one on this sim, half the people in my contacts have a new number for me and half of them have the same number? It’s been a week or 2 now and still no change I have restarted my phone multiple times and I’m just at a bit of a loss… any ideas?

My family are new ID mobile customers. My son has lost his sim before it even went in the phone. We are trying to order him a replacement on the app but the app is trying to send him a one time passcode to access the app to his phone number which he now doesn’t have (the sim he has lost) so he can’t access the app to ask for a replacement. How shall we proceed?

I have just upgraded from a Samsung S20 to S24 and the sim card does not fit. How do I get a new sim card?

Hi, I ordered a monthly rollover sim last summer. However shortly after the sim arriving my life circumstances dramatically changed which meant I needed to stay on my current number with another network provider. So the sim was never used on my phone. I’ve still continued to pay monthly for this sim despite never using it. I recently went to use this sim, but couldn’t find it, so have registered it as lost. How do I cancel my contract as I’m not using the service and I can’t access my online account as I never activated the sim. I’m a bit stuck. Thanks in advance.

stop giving me useless stuff i already know and just simply send me a esim

Joined ID mobile at the weekend transferred old number set up app today won’t recognise my number only the one that came with the phone. please can you advise? Thanks

I have problem with keep my number - I do everything at website but show me error

i have had a problem for over a month now requesting a mew esim i want tbis problem fixed now or itll end in a law suit