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iD Mobile
Rank
iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4773 Topics

Cheryl Malik
Newbie
Cheryl MalikNewbie
posted in Ask a question.

I've paid my bill but my services are not working

So my bill has been paid and for some reason my internet is still not working and when I try to call any number it takes me to payment line even though it acknowledges I can't call out. It won't even let me use the live chat option 

3
Tom
iD Mobile Employee
7 months ago
T
Newbie
ThewigancasinoNewbie
asked in Ask a question.

Email Bill Incorrect

I have recently changed my plan and my account shows I am in credit but just received an email showing the amount due on my bill is incorrect. Which means if taken on the payment date I will be further in credit. How does the direct debit work when your in credit.

3
Tom
iD Mobile Employee
7 months ago
Mihai Pop
Newbie
Mihai PopNewbie
asked in Ask a question.

Creatine a new iD account

I received my phone today but my old phone number from previous network is going to switch in 3 days, should I wait until then to make my account on that number? or if I make my account today with the new number from iD and then when the old number gets switched to iD will it automatically change in my account too and will be able to use it to log in or i will have to keep using the originial number from iD to log in my account.

3
Tom
iD Mobile Employee
7 months ago
H
Newbie
hghpNewbie
asked in Ask a question.

"Sorry, your user name or password wasn't quite right. Please try again" error message. Anyone else living this absolute nightmare?!>?

"Sorry, your user name or password wasn't quite right. Please try again." Over and over and over again. I’m almost two years into a contract and still unable to get in.  Cannot login to my account what-so-ever despite knowing for a fact it is the correct username and password. I’ve tried changing the password, I’ve tried reclaiming the username (which shows as the one I am repeatedly typing with the same error message).   Does anyone have this issue also? I’m shocked to believe there is no support available outside of social media (pretty useless to me as I don’t use it) and a chatbot which is does everything in it’s power to stop you from speaking to an actual human being. Frankly disgusted by the customer service which is a shame as I’ve vouched for iD on previous contracts. I’m in dire need of this information as I would like to find information about the cancellation of my plan.  Hoping one of the moderators or iD staff can get in touch to help. 

6
Tom
iD Mobile Employee
7 months ago
Julie-Emma Pritchard
Newbie
Julie-Emma PritchardNewbie
asked in Ask a question.

Transaction Id

I have not received any sort of welcome email and so have no transaction id. I need this to transport my old number. 

1
Tom
iD Mobile Employee
7 months ago
MiraYor
Newbie
MiraYorNewbie
asked in Ask a question.

help! SIM card not working

Hi guys I have joined ID last week and activated my SIm and requested PAC after this was done on 29th of August issues started no mobile data cant make or receive calls after a few days on online chats as i cant even ring them ! They ve opened a ticket for technical support which was told that was resolved but nothing. Went down on Saturday to  Currys and got replacement SIM activated it and still NADA ! im starting to get fed up being on online chats every single day and nothing gets done . From Id community saw that my calls could be blocked somehow and phoned some wierd number and now i can call but cant receive calls and no mobile data whatsoever. Im starting to think there is no one in ID that knows what they are doing and why im having this problem and how to fix it .Please help!

1
Tom
iD Mobile Employee
7 months ago
E
Newbie
Enver Cengiz
asked in Ask a question.

new account help

Hi, I recently switched over from Vodafone. When ordering my phone and sim plan, I entered my pac code. I have yet to receive any confirmation of switching my number from ID mobile. Switch date should be tomorrow? I have tried to register an account. It says my email address is already registered. I then try and log in to be told my plan ended more than six months ago and my account closed...please advise.

2
Tom
iD Mobile Employee
7 months ago
Lucy Culshaw
Newbie
Lucy CulshawNewbie
asked in Ask a question.

"Sorry, your user name or password wasn't quite right. Please try again" repeated error despite knowing my user email and password

I can’t login in to my account. I have tried updating my password many times, updating my browser etc. and it keeps coming up with the same error. When I try updating my password to the one it currently is it says I can’t change my pw to my existing pw...but then doesn’t seem to recognise this pw when I try and login again! How do I get out of this loop??

1
Tom
iD Mobile Employee
7 months ago
K
Rookie
Kim BrookRookie
asked in Ask a question.

payment date

Good day, I've set my payment date to the 14th of every month... Why am I been getting deductions before the day I get paid? I'm now being suspended because I don't pay on the 2nd of each month. I need this sorted out as I requested this 3 months ago and every month ID mobile still deducts on the 2nd instead of the 14th and then suspended me for two weeks. I have cancer and I need means of communication in case of an emergency. 

1
Tom
iD Mobile Employee
7 months ago
O
Civilian
OdairCivilian
asked in Ask a question.

Data disapear

My data has just renewed on 23rd of august (50gb) and after 10 days received a message from Id i’ve used over 80% my data, i don't know how as i mainly use my data to work.

2
Kash
iD Mobile Employee
7 months ago
O
Newbie
Officer7Newbie
asked in Ask a question.

I can’t sumbit my account number to claim my reward

When I click on the link I was sent to submit my account number, ‘to get on my way to claiming my reward’, I’m taken back to the main refer a friend page. Why is ID mobile making this so difficult?! Please help me and my friend to ‘to get on our way’ to receiving our rewards!

12
Kash
iD Mobile Employee
7 months ago
Rachel Courtney
Newbie
Rachel CourtneyNewbie
asked in Ask a question.

Lanzerote- data roaming charged whilst within allowance

Good morning, I have half of my data allowance left for this month but I've incurred data roaming charges. Please can you explain why or if this a technical issue? Thank you Rachel

1
Kash
iD Mobile Employee
7 months ago
C Lar Key
Newbie
C Lar KeyNewbie
asked in Ask a question.

wifi calling samsung s22 plus

why doesnt wifi calling work? ive just joined id mobile and the signal where i live is awful, wifo calling is active in my settings samsung s22 plus, but the wuality is awful, nobosy can here me, however ive never had this issue before with previous pro iders 

4
Kash
iD Mobile Employee
7 months ago
B
Newbie
BwonderNewbie
asked in Ask a question.

no Currys voucher received.

I was referred by a friend over 90 days ago and was sent the email to claim my £10 Currys voucher which I did successfully.  Voucher never arrives! used live chat to speak to customer services 7 days ago and was told I would here back in in 48 hours. Heard nothing back. person that referred me didn’t get a voucher either despite following the correct process. given all the other comments on here about other not getting the vouchers I begin to think it will never arrive!! im hoping an IDmobile representative can help me out on here.

1
Kash
iD Mobile Employee
7 months ago
Mark Wall
Newbie
Mark WallNewbie
asked in Ask a question.

no roaming

Thanks everyone - all v helpful. in the end I Had to delete previous providers APN setting and manually download iD APN settings. The iD Twitter response was v helpful. The customer service live chat was pretty poor. 

24
Mark Wall
Newbie
7 months ago
O
Rookie
onemeatRookie
asked in Ask a question.

Employed by ID

Are there any replys on the ID Mobile Community from people who actually work for ID, people who know the rules, or is everyone just guessing. I want to leave ID, within the cooling off period.  It “is easy” it says on their website - just ask our community.Come on tell me it’s easy.

15
Kash
iD Mobile Employee
7 months ago
S
Newbie
Stuart McPhersonNewbie
asked in Ask a question.

Can you activate SIM before going abroad

Hi, my situation is as follows: It is Friday afternoon. I have received my SIM today. I wish to activate my SIM today, I have a PAC code and I am in the UK.  My understanding is that it takes one working day before my SIM is activated, this would be Monday. I will however by that time be in France, and I will be there for an extended period of time. Will my SIM activate while I am in France? 

3
Kash
iD Mobile Employee
7 months ago
F
Newbie
FangpalateNewbie
asked in Ask a question.

Error message when trying to input pac code

As with other members, I’m trying to switch my new number using a PAC code. ID mobile doesn’t recognise the pac, my surname, phone numbers or transaction number. Please help! Also, I have not received a welcome email from ID mobile. I previously had a  ID mobile account set up on behalf of my daughter but this with some years ago, I hope this hasn’t caused any confusion. thanks Catherine

3
Kash
iD Mobile Employee
7 months ago
H
Newbie
haw230788Newbie
asked in Ask a question.

Received new phone and sim but says NO SIM

Sim not working in new phone. Have just started new contract. Says NO SIM

1
Kash
iD Mobile Employee
7 months ago
Jenna C
Newbie
Jenna CNewbie
asked in Ask a question.

Using my phone abroad

Is there any option of paying a cost upfront and adding this on my account for using calls texts and data when I go on holiday to Mexico, as it's not included in the bands? 

2
Kash
iD Mobile Employee
7 months ago
Valve Chutaya
Civilian
Valve ChutayaCivilian
asked in Ask a question.

How can i claim earplugs

When I bought Samsung galaxy 23 ultra I was supposed to receive free budsI have not received them

2
Kash
iD Mobile Employee
7 months ago
L
Newbie
Lucyna Jasinska
asked in Ask a question.

network doesn't work

Yesterday I changed my plan.I received a message saying the card should be activated shortly.Half hour later I got the message,enjoy using your plan,but network doesn't work!! Said "Cannot connect to mobile network" !!!

7
Tom
iD Mobile Employee
7 months ago
C
Newbie
CIRNewbie
posted in Ask a question.

REGISTER AND LOG IN PROBLEMS ON WEB SITE AND APP

My wife has recently joined iD Mobile. We are sure that when my wife joined iD Mobile we registered her, but we could be wrong.When we tried to Register/Log In/Password Change today iD Mobile refuses to recognize her details. iD Mobile send her texts/messages her ‘phone works, but to register or log in is a no go area. Interestingly we are not the only ones. How do we open the iD Mobile website and App? Can human being help? 

1
Tom
iD Mobile Employee
7 months ago
V
Newbie
Vikk123Newbie
asked in Ask a question.

why have i got a termination charge on my account when out of contract and pac requested.

 I have just received my final bill and there is a charge for disconnection on there. however i was out of contract (pac issued). so i am guessing this is an error. please can this be rectified.

1
Tom
iD Mobile Employee
7 months ago
Melody West
Newbie
Melody WestNewbie
asked in Ask a question.

Create an account with 2 sim cards?

Due to me returning 1 new phone and then getting another, both with id, the first turned to a pay as you go but I’d already made an account with it.  Now I have new phone with a contract but can’t make new account or add my new phone to the original account that now has the pay as you go phone on. I tried making a new account but it won’t let me with the same email address and setting up a new email address would be daft, as id know me with my current email address. Any ideas, please?

7
Tom
iD Mobile Employee
7 months ago
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