Had no signal at all for a week, the status tracker says there is a problem in my area but cannot get clear answers from the chat agents on what is going on with it. One told me it would be fixed yesterday and it isn’t, now are telling me there is no known fix date even though it was “planned maintenance”, if planned surely comms should have gone out to tell people - surely unacceptable and the differing stories makes me feel like they are made up/stock answers just to push people away. I’ve also travelled to other areas of country to places that allegedly have signal and still couldn’t get any signal despite resetting network settings etc and trying other troubleshooting options Has anyone else experiences this and what was the solution if you got one? Thanks 

I've been with ID mobile for a few months now. I live in the central belt of Scotland near Edinburgh and my coverage is almonst non-existent. On the campus where I work there is zero reception apart from small pockets here and there.  The coverage says I should have excellent  indoor and outdoor 4G coverage. It says the same for my home address and I have the same problems. The only reliable method of communication is when I'm on a wifi network.  Absolutely disgusted with this abysmal service. Unfortunately I have to put up with it for two years but will not renew after that.   

Hi all,Been experiencing this after starting a new contract with id mobile, maximum speed in center harrow on the hill st ann road, is around 4mbs, even though the 5g signal is full. I encountered this problem couple of years or so ago when I had a contract and the speed was reaching more than 200mbs in some places was reaching 750mbs, however after few weeks of this good service the speed became less than 3 or 4 Mbs at ha11hl, when I checked the coverage it was saying the network is aware of problems in the network in the local area and that their engineers are on the case to fix, I screened shoted the network coverage status and for nearly 6months was exactly the same message, due to my low income I had to cancel with 3 the contract, because I moved to them from O2 network who had the issue very identical and also for many months the message on their website was the same, one response was that they aware for the network issue and that a mast in area is having

Absolute rubbish signals on this network. Both me and my wife changed to this network thinking it was a better deal. But paying for a service that in the main drops out when we’re at home is very expensive. Does anyone else have similar issues? I ask the question thinking I already know the answer. 

i cannot make and receive any phone call since June. terrible ID mobile coverage 

Very very slow network speed on 4G in TQ14 0BG only a few k < 20 up or down, been like it for a while, status check says its being worked on - any idea on the fix time

I’ve been using a telephone service for a while to call a friend in China - it gives me an 0203 number to use that links to her Chinese number. It has been working fine for ages. I changed my iD plan in December though it was the same service, but since May I’ve been unable to connect.Im not sure that it’s from the other end as the “Sorry, the call cannot be connected at this time” is only in English and it was in English and Mandarin when I’ve had automated messages before.Ive attempted to contact the service I’ve been using, but I’m yet to get a response.Does anyone know where the fault may lie?Thanks  

Fairly recently moved to ID Mobile. Had an iPhone 12 and found that in most circumstances and locations I can’t make calls .  The phone says it is dialling out, but there is no sound my end or the other person’s end Have reset all settings and now upgraded to a new iPhone which has the same problem. New sentence Have reset all settings and now upgraded to a new iPhone which has the same problem.  Please could you advise me how I can fix this?

Will an Id mobile esim work on a Samsung Galaxy 8 Cassic?

Is the system down again. I couldn't make or receive calls yesterday, In evening it came back and now it's back to not taking incoming and outgoing calls.

Ive been using this network for just over a month, and i can say without a doubt its the worst network i have ever used. Im consistantly getting below 1mbps data speeds regardless of where i am or what time it is. My job consists of mainly driving for 9-10 hours a day so even hundreds of miles around the country at any time my data speeds are sickening. It interferes with my job as i use google maps to navigate my journey, i have complained so many times about this and still no one has done anything to help. They sent me a new sim card as “that may be the problem” when it obviously isnt, then they say “oh its because a mast is faulty and needs fixing”, despite me being 300+ miles away from that location, then they come up with, “oh its just congestion”. I highly doubt there is congestion across the entire of the country. Its so infuriating having to pay and deal with my service being this tragic. Avoid this network at all costs, it is not worth it.

Hi, phonecalls won't come through to my phone for the last 2 days. I think there was an update just before that. I can make calls, and can send and receive texts.When someone calls it says something like 'conditional forwarding ' on their phone, but it doesn't connect to my or my answerphone.Any suggestions?Thanks

I am new and moved my old number to ID mobile. I keep getting no service and phone calls are interrupted. It works fine for a couple of days then back to normal service again, although it doesn't stay long but quite annoying specifically I changed to this expecting a better service. Any help or advice plz. 

Recently took out an ID mobile contract after 10 years with Tesco mobile. I have next to no reception in Edinburgh city centre, voice calls cut off and when using WhatsApp also poor. Is anyone else seen this? Very surprised and disappointed.

Hi,  for weeks now as soon as I leave my house and disconnect from my home WI-FI, my phone reception states I have a health service of 4G however if I try to use any internet data it dosent work in the slightest. I have tried resetting phone, trying sim on a new phone and still nothing. The only time my data seems to work is when I leave my home town.  area is C010when running a status checker via ID mobile it comes up with this  “We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.We're sorry for any disruption this may cause and will add any further updates here.” What’s the point in paying for a service if you can’t use it.  anyone else experiencing or experienced a similar issue, and if so how or what did you do?  

Hello,I recently switched to ID Mobile and am using an esim. I am finding intermittent Internet connectivity issues, particularly when my phone switches from 5g to 4g.At times to get the Internet working I have to either turn off and turn on data back on, switch to another sim and back or flight mode and back.Anyone else experienced this kind of issue? I have requested a physical sim to see if that resolves my issues.I am using a compatible phone, Samsung S24 Ultra.Thanks,

UK WalesActive Firefighter missing alertsOnly realised when i was supposed to have a doctors call come through at 2pm but they could not...had to reschedule a month in advance...What is going on and why have we not been alerted or told its down and when it will be fixed? 

I bought an iD Mobile contract through Mobiles.co.uk. I’m receiving extremely poor signal and speeds of just 1.8 Mbps in my area (N18 2TS), which makes the service unusable.i have 12 months contract in my 2nd month multiple calls to ID nothing works got 2 replacement sim please help

Morning,I used a PAC code to switch my number onto ID. I got the text to say that I had been switched but I don't have any signal, I can only make emergency calls. I have been in Bristol and Manchester over this period so I'm assuming that it can't be a coverage issue.I've turned my phone on and off many times and reset mobile network settings. No success though... I was wondering if anyone had any other ideas?Many thanks,Guy

Whenever I am making a call or sending a text to any number geographic or otherwise I am getting a message that my service does not allow access to this number.  Neither can I send a message. My data services are working just fine.  have tried everything on help pages inc restarting the phone. My data plan and subscriptions are all up to date and ok ,, money is also there.  please help 

Today I've been to Cairn Lodge Motorway service station and now at Tebay service station. They're over 100 miles apart, one in Scotland, one in England. There's an 'issue that we're working on' at both!What on earth is going on? Is the north west of Britain out of action as far as id Mobile is concerned? (There SHOULD be good 4G indoors and outdoors at both)Postcodes ML11 0RJ,, CA10 3SB

HelloPlease note I can not make or receive call since this morning, however my data is connected. I am waiting for urgent phone call and need this to be resolved urgently please 

Ealier today a very important call was interrupted twice when the phones disconnected. Since then I can make calls but not recive them this is terrible and I only found out people have been trying to call me for weeks.My sim isn't the problem as the fault moves when inserted in to another phone 

Hello, I have recently had no coverage to make calls or use mobile data at my home address, specifically from 17 - 25 June 2025 and 8 - 22 July 2025. This seems to have been due to an issue in my local area, with neighbours using Three reporting the same issue and the Three coverage checker confirming an issue in my area. Coverage has now been restored but if it happens again I would like the option of ending my contract early (I currently have a year left). How do I attempt to exercise this right? On live chat? There is no phone number to get through to id mobile

Into the 3rd day now unable to make or receive calls plus data keeps dropping out so even unable to make calls or send messages via WhatsApp or basic text messages!!!!!  I will be expecting a refund as under the consumer rights act 2015 a service provider must provide the contracted service with reasonable care and skill. I believe as we are now in the 3rd day I would argue that the service was not being carried out with reasonable skill and care if I'm still without any means of service!