Since I have switched to an ID sim, when my phone is switched off, and someone calls me ,instead of my phone simply having the missed call and caller on my call feature, it appears in my messages with no name just a number... I have never known this before.

I am having a lot of trouble with my service. My phone never seems to have any service when I’m not connected to wifi. This means when I leave my house I am unable to use my data, send texts or make and receive calls. Don’t know exactly what the problem is or how to fix this. 

Has anyone else not received their referral payout? I have one set to "Pending" and was created on the 27th July 2025 and it says it can take up to 18 weeks. By my calculation, that means it should have paid out on the 30th November. My husband had the same issue. I have tried to raise a help ticket in the Aklamio system but when I try to select from the drop down list of reasons, it has nothing in the list.Overall, quite disappointed that the payout has not been honoured. I've even tried reconnecting my PayPal account but no joy.Would be interested if anyone else has experienced this same issue.Thanks.

An advisor asked me to send a private message about my complaint but I am unable to private message them how do I do this please?

Hi has anyone received there free tablet or had any news on getting it with the Samsung deal that closed in December. I did everything I was told to do and have has nothing back not even a email starting to think the iD sails rep on the phone played me if so then ill be canceling this new contract 

Hi, the Honor Magic 8 Pro was released yesterday but it seems to have been removed from stock everywhere it was available on iD, any idea when it will be available again as I am very keen to get one  Thanks

My Google Pixel lost this function few days ago - do you have any problem with this or is it Google problem?I've done usual tricks like clear cache, uninstall updates, reboot etc.

My app tells me I have minutes but when I try to call I’m told I’ve exceeded my cap. Doesn’t make sense 

My Google Pixel lost this function few days ago - is iD mobile have any problem with this or is it Google problem?

I recently upgraded and was offered a price on my old phone from I'd Mobile. I sent away the phone when Curry's sent me the box to submit. I have tracked item which Curry's have received on the 29th December 2025. I sent asking email to them what is happening but they've said need 44 reference number??.  Can anyone advise me on how to retrieve this.   

Hi there, I recently traded in my old phone as part of ID mobiles trade in offer, I completed the bonus payment form prior to sending the phone off, however I'm yet to recieve the extra payment, I haven't had any communication from the trade in team at all since I initially emailed on 2nd Jan. I recieved the £200 payment for the phone on the 2nd but the 2nd payments (£125) nowhere to be seen, is anyone able to help please?

Can I use my ID sim in France with no charge

I have 2 plans on my iPhone, but I want to change which one shows up initially on the app. How can I do this?

I signed up for id mobile at the weekend and downloaded the esim. It was added as a second line.My PAC transfer happened yesterday and I removed my O2 Sim. The id esim then became the primary sim.Data works, but it is not showing a number and I have no access to phone calls and texts.To make things worse I have had no update from id about what is happening with this transfer and when I try to log into the app it sends me a text message to verify my identity … but I can’t receive text messages!There doesn’t seem to be any way to contact help and support except for here and the chatbot is completely useless.I don’t really know what to do, but this has been a very frustrating and disappointing start to using id mobile!

I recently tried to switch from EE, I got an email from ID saying my switch would happen by 2200hrs last night and still nothing.I’ve tried to log in to my account, it tells me it’s send a code but because the phones not set up with connection, the code doesn’t come through.  Can someone from ID please make contact and sort this out please? So far, not impressed with ID mobile 

I am looking to activate a phone plan with ID. I’d like to activate a new UK Number. How can I do this? As, all of your plans seems to keep your old phone number. 

I've requested my PAC and updated but the soonest it will let me change is 9th which is two days.How can I do this quicker?

Hi Everyone. My company like many others uses rewards gateway to offer staff discounts on shops and online purchases. I use a reloadable Tesco card which until recently they changed the number too. It went from an 0208 number to 07700164397.Since this change i have not been able to send any messages to top up the card and I am unable to get any information on the number to advise if its premium or not.Is anyone able to advise if that mobile number is a premium number or not?FYI i have premium numbers blocked on my mobile so that i don't get any extra costs.Thanks for the help.

Hello, i found nice deal for phone and contract with id mobile. When i click to the offer, redirect me to mobiles.co.uk, look like they will send me the phone, i call them and they told me the phone will be locked to ID mobile, is that right? If that is true can i use esim card with other network or esim is still locked?

Hello all; I purchased my Pixel 10 pro with a ‘promo’ offer for a Pixel watch, waited for the 14 day period; after this, I went to claim the offer on the Google page, the terms are as follows: You must have made your purchase between 10 December 2025 - 7 January 2026Not a problem, purchased 23rd Dec 2025. I go to claim and I receive this message; Unfortunately, you haven't selected an eligible purchase date. You must have made your purchase between 10 December 2025 - 7 January 2026, and submit your claim during the promotional period. For more information, check our Terms. Am I missing something? Is 23rd Dec not between 10th Dec and 7th Jan? Obviously I’ve contacted ‘someone’ at Google about this, which will obviously then drag out so then when I go to claim again, it will be actually out of the promo period. Could someone tell me what I’m doing wrong or that I’m not being gaslit by Google?

Cant make or recieve calls please help!!!

My switch from previous supplier was meant to go through yesterday, I got an email today saying it’s done and gone through at 10.00am, have turned phone off and back on, as instructed, but it’s saying no service. any ideas? thanks all. 

I need to transfer my son's phone number to my id contract sim (because as a teenager he needs much more data then me) , and transfer my current number on id contract sim to another network,  is it possible?