Hi, Please confirm if a pen is provided witht the Samsung s26 ultra phone.  Many thanks 

Problems started when for some unknown reason ID did not claim my Direct Debit, even though it had been set for months and there was money in the account. The direct debit failed on the 18th but was also successful on the 18th. The suspension was four days later on the 24th. I had to pay the contract amount immediately as the phone is my wife's and is important for the kids to be able to make contact.  No notification to say the direct debit had cancelled. Received about 4 notifications telling me my account had been suspended though until immediate payment. Tried to dial the number given on the messages to make payment but of course they had suspended the phone so couldn't. Made the payment online. Went to try and contact their customer services to try and understand what has happened. After 3 attempts waiting on the live chat, I was cut off each time. Over 2 hours wait time estimated. Lovely service. Finally.... now my bill is upto date. I cannot make outbound calls without it taking

Some of the settings on my phone no longer work, such as wireless Internet and Bluetooth. How can I get this repaired please? I cant upgrade until December :( 

I dropped my phone on a boat tripin Turkey into the sea. I need to claim insurance. I require proof of purchase and  proof I have stopped services. I also need to request a new eSIM how do I do all of this 

I got a new phone and ever since not one of the replacement sims will work. I have tried 6 eSims and tonight a physical sim and neither work. I have been in contact with your team on live chat 7 times over they’re yet to resolve this I've repeatedly said there must be something wrong with the account but they have all been admit that nothing is wrong with the actual  account.This is ridiculous and no one seems to know how to resolve it and iam now 4 days on with no service 

I added bolt on for when I am in Malia, but I can see I have already used some when I have unlimited 

hi,I currently have 2 accounts/phone numbers with ID mobile. I want to transfer a third number from another provider to ID mobile. I’ve ordered an esim card from ID mobile and have my PAC code for this  number that I want to transfer. How do I go through the switching process?  I can’t do it on the app because it doesn’t recognise the number that I want to use. And the esim card has a new number attached to it, which I don’t want to use. 

I want to change my number but keep the plan the same. If that is possible how may I do it. Please tell me. Thank you

Hello, wondering how much is left to pay off the contract in full on the number { REMOVED }, thank you

I have paid for a 5 day roaming add on but I am getting a message stating I have exceeded my cap when trying to make a voice call. I have paid an additional £60 to my account

I want to change my contract over to sim only so I can get a contract out for my young son and move his number over 

Can I convert my contract to sim only as I need to get my young son his own contract 

: I have noticed more black spots with 4g 5g etc poor in Ashbourne, harvest field Sutton Coldfield, Bassett pole tamworth thats just a few what is going on with ID mobile net work

So, I signed up with ID mobile in January. There was a £32 amazon gift voucher offer. I wait and get no certirficate. I contact gift cloud who respond with:  they “coordinated with iD Mobile to manually verify your eligibility for the reward. Unfortunately, they have confirmed that your order does not qualify. This may have happened because the purchase was not completed through the Giftcloud sign-up offer link, browser cookies were blocked, or a VPN or ad blocker was used during the sign-up process. ask for transaction number.  This is nonsense since I have an email from ID mobile which clearly states: “Thank you for submitting your details for the following offer:   £32.50 GIFT CARD    If you haven't completed your iD Mobile purchase yet, please use the link below to ensure you're eligible for your reward”. is this an attempt to weasel their way out of honouring the agreement?

I purchase at £5 1 day 2GB package but have been charged a substantial amount more. 

I never had an issue with this before but now when I try to access my voicemail messages I get some short 5 second sentence telling me to set up a pin. It hasn't ever done this before.I tried ringing both the 123 number and the longer +44 version. Same thing. Short message that auto disconnects. I need access to respond to important messages! Please!

I am going to USA for 21 days and the add on is only for 10 days.  will i be able to add a second USA add on whilst in  the USA for another 10 days, then a further one for a day, or is there an option that i can add them all together before i go .  wanted to use an e-sim but my phone is not compatible.

Is there any way for me to change my son's plan? I keep getting this message. Sorry, you can't change your plan. This is because you changed your plan less than 31 days ago.Please try again on 03/07/2026.

My phone will not allow me to ring landline numbers. I checked all my settings and restarted my phone and it worked fine. Then in the middle of a call it stopped working again & now it won’t let me ring out again!! I have an iPhone 12 pro Max. 

I have found a plan that would be ideal for me but it doesn’t appear on my upgrades only when I search on the ID website. Can this please be looked into as I would like the offer Iv seen. Thanks 

I have been on holiday in Tunisia, I had no service for calling anyone from Uk and I am still being charged

I just joined iD mobile, and upon inserting the SIM, I am recieving no network and I can not make or recieve any calls or messages. How can I fix this issue?

When I signed up with ID mobile I was promised a voucher in so many days time … it’s not arrived? Anyone able to advise - thanks in advance 

Hiya as I am slowly paying my phone bill off would it be possible to have it put back on and I can get the rest paid on the 30th june please as I have important phone calls to make as well 

My iPhone won't start after turning it off the night before. It was fully charged. I tried charging it and force starting it but just a dead screen. I am still in contract. Also, how do I :Back up your data: Repairs often involve wiping the device. Make sure your photos, contacts, and messages are backed up to the cloud (iCloud for iPhone, Google Drive for Android). Remove security locks: Turn off 'Find My iPhone' (Apple) or 'Find My Device' (Android) and remove any PINs or passcodes. Technicians can't fix your phone if they can't get into it! Remove your SIM and Memory Card: Keep these safe with you. You can use your SIM in a spare phone while yours is away.If the phone is dead and I take it to Curry's??