Hi.when people try call me my phone doesn’tring, I'mon WiFi calling too,  have full coverage and can use internet , messaging etc. when the person calls it rings on their phone but nothing on mine????

10 hours in and still no phone or sms. I have just seen that I have a message in recorded messages, and I am unable to access it. At a time when I am waiting for news on medical tests and scans, I could have done without the stress that this is causing.

I switched to ID on 20 June and provided a PAC code to port my number in. Everything in the settings appears to indicate this has successfully taken place.However I’m unable to make or receive calls or text messages. When someone calls my number, it appears to connect from their phone and eventually goes to answer phone. But there is nothing coming through to my phone, ie it’s not ringing and there’s no missed call.I am unable to make any outgoing calls.

What is the compensation plan for yesterday’s network issue and service failure?  

I keep checking the status and it says mobile data is working but mine isn't, says 7777 is working but I can't call it....I was trying to pay my bill which was due today when I first noticed any issues but I can't pay it because well nothing is available. 

The state of this today not been able to hear my girlfriends voice all day or a moan cause of this today I’m sick to the ground of it 🤦‍♂️so get it sorted thank you Frankie and Daisy 

Still not able to make or receive calls no signal at all 

I still unable texting and calling and the network over my place is still very poor 

I cannot make and also can’t receive calls stillthis is beginning to really get me down.i though I’d was up and running again

Hi I am unable to make calls, use phone data its been like this all day. 

Since this morning.  I have been unable to make any phone calls as well as receive any.  My wife and daughter all have the same issue.   This is distressing as well as causing us a lot of inconvenience 

I got a contract with id mobile today and I haven't been able to use it i am not really happy about the service as it is down already and I haven't even sent a text or call or anything it is on emergency calls only it occasionally says id mobile then goes straight off what a nightmare 

I don't have any service 

How can I claim compensation for not been able to make.or receive calls all day due to network outage.

Experiencing disruption in all the services and strangely  there was a problem in connecting to Live chat after a long time it got connected and when questioned about the issue of not able to make calls or use any services, the agent simply said there is an issue, to it whenI replied why it is notified to the customers he rudely provided a community link by saying it is customer responsibility to check on it. This is real frustrating. Weird thing is that after it was asked then ID started displaying service disruption notification message on Id login. Suggest you should have done that at the beginning of the issue not after customer complained wasted their time to connect you. Disappointed with the customer service.

Hi iD Mobile,I've been experiencing a prolonged service outage that has significantly disrupted my ability to use my mobile plan. According to your Terms and Conditions (Clause 4.6), I may be entitled to a partial or full credit depending on the severity and length of the disruption.Additionally, Clause 4.6.1 states that if service is unavailable for 7 days or more — and if the root cause is on your end — I may terminate my agreement without paying Early Termination Fees.I’d appreciate it if you could:Acknowledge the reported outage, Investigate the cause, Advise on how to proceed with a refund or potential cancellation if applicable.I’ve tried to report this through your usual channels, but I’m now reaching out here in the hopes of a quicker resolution. Please DM me for account details so we can move forward.Thanks,NC

I have a 4GB contract with a 50GB loyalty bonus.  It has worked ok for the last 14 months or so, but I now don’t seem to be able to use any data at all after my 4gb has been used.  What is going on?

I've had no coverage all day. My mum is in a care home and not in good health. I really NEED MY PHONE WORKING !!!!!!!!!!!!!!!!!!!!!!!

Been told all day same message of phonecalls not working in South Wales. Sorry keep you informed! What is happening? ie Give us more details! 

Unable to send or receive calls all day. My elderly mum has had a fall and I'm trying to speak to family and get care sorted. Complete nightmare. Only discovered iD had gone down through friend googling. Where is your customer care or contact to let me know what's happening. Very frustrated by this and causing significant problems today. 

There is no signal since early morning. I can't make calls or receive calls. This is very frustrating. Post code.  E1 4JR

All day I've had no internet or phone calls. I use my phone for work and heavily rely on it. I've recently changed over to this network and so far I'm not impressed. I want refunded for the time the system has been down.

Not being able to make emergency calls is unacceptable. We do not have a landline any longer and rely on a good mobile service. 

Is there an update to when services will be working again??