I somehow run out of 10GB of data in the space on a few days. So I have upgraded my plan to 250GB of data and it is saying I still have ‘0’ data. I have not used any of the ‘new’ as my phone has not worked off data since the initial 10GB Run out. Why is it saying I have used all the 250GB of data already?and why is it now saying my bill for this month is going to be £90+? 

hi my upgrade is not due till August really need to upgrade this mo th as my phone is developing technical problems please can you help me solve this issue as don't want want to buy a temporary phone for 1 mo th 

I am not sure what's going on an ID mobile or 3 nights on the run I about no internet at home in the evening I can't make and receive calls it's a good job I have home Wi-Fi otherwise I will be stuck does anyone know anything about this or is it happening to everyone else.

My service doesnt work properly 

Recently took out an iD mobile contract with Samsung s25 ultra. Transferred my number from 3 to iD that was 'completed' earlier today. Since removing the 3 sim from my phone I was using until today I've had no signal.Following a chat with AI and then an agent, I requested an eSim. The eSim was received and downloaded instantly. However,  the issue is my phone will only show mobile data when connected to my home wifi. If I switch wifi off, the iD signal disappears (emergency calls only). I've tried removing and adding a newly requested esim but same issue.Have attempted multiple 'network settings' resets to no avail. Any help getting me 'connected' would be greatly appreciated as I only joined iD for the free roaming as we go abroad next week.Thanks for your time and look forward to someone talking me through this.

No signal

Hello. I found a plan on mobile.co.uk for the Samsung a56, a £59 upfront payment and then £14.99 per month (25GB). This offer doesn't come up as a upgrade offer but i'd like it, is it not possible? Or do I need to leave ID and rejoin? 

I have an iPhone with ID Mobile but have recently bought a Google Pixel 9A also with ID and have moved the SIM card to the new phone.Can I now just delete my account for the iphone on the ID website by clicking  ‘Cancel my ID plan’ to stop the Direct Debit and then use the link in the email I received on buying the new phone to set up a new account?Thanks in advance for any help.

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Please help. I’m a new customer and do not know how to contact ID Mobile. I have 2 bars of 4G signal outdoors around the area where I live but never any data connection. According to ID Mobile coverage checker I should have “excellent service” in and outdoors. According to OFCOM checker I should have “good outdoor” coverage.  Why no data here?  All apps and speed checkers on my phone consistently agree I have no data connection - they just time out with an error. Help!! (iPhone 16 Pro)

Hello,  when I signed up for my contract with you I agreed to return my old phone for cash back (trade in). However I’ve not been sent a box or any details for how to do this. Can you help?  thanks, Megan

Both myself and my partner are in ID mobile and neither of us has any signal, we can only make WiFi calls. Is there a problem in the SK122EH area?

I am eligible for an upgrade however the price offered for an upgrade is more than the online price. I just want the online price.

I received a text last night with my PAC code that I’d supposedly requested. I then received another text this morning telling me that the switch request had been complete and I’d receive my last bill on the disconnection date. I immediately did an online chat and was told there was nothing that could be done as the request had already gone through, but my complaint had been logged and someone would be in touch within 7 working days. My number has now been disconnected and I cannot access my iD app. I have no phone number and have had to spend all day contacting banks etc to take my number off my accounts. I’ve now had an email with a Currys email address asking me to give pretty much all of my personal details which given the circumstances of what’s happened, I really don’t feel comfortable doing. Please can someone help me, I appreciate my number has now gone but I need someone to help me reinstate a new number, and help me!

Pixel 9 , phone not going to voicemail when not answered' checked settings voicemail turned on Any suggestions anyone  Many thanks 

I've done all the normal things to improve my network connection,  but lately it's been really bad,  Network tests:Meteor - result poor (ping - 0.0ms, upload - 879Kps, download - 0.0ms).Opensignal - result (latency - 53ms, upload - 624Kps, download - 6.34Mbps)So calls seem ok now and again.Messenger calling, poor.Websites so slow giving up waiting. This is a poor show for ID Mobile.Check the coverage on ID Mobile app and it supposed to be good for indoor and out, but this is not the case.Please advise.

My roaming  add on won’t work in turkey can you help please 

Hello, I cannot send texts on my new contract. My old number says it has switched over, I can use iMessage but SMS will not send. My data is working fine. I have unlimited texts as part of my contract. Do you know what I can do to fix this? 

I’ve just switched from Vodafone to ID mobile. When ordering my iPhone 16 pro from ID mobile I put in my Vodafone pac code.  Whilst waiting for my new phone to be delivered today I lost connection to Vodafone on my old iPhone 12.  I now have no network connection to either Vodafone or ID mobile.  When setting up my new phone; when I clicked yes to transferring my number it said I couldn’t.  please help!! I use this number for work and no have nothing other than WiFi on both phones. 

I have just found out that I can't access mobile data roaming on my phone, the options are all greyed out, I have done the usual things like resetting the network, removing and reinserting the sim card, restarting the phone, I also checked my account and data roaming was on, I thought I would turn it off then back on but now that option is greyed out on my account! Can someone please help? And before you say it, no I'm not doing a factory reset for this. 

Hi there, I joined ID Mobile a few months ago after upgrading my phone, however I have noticed how horrendous the signal strength and coverage is in my city. I don’t care too much about 4G or 5G, but when I don’t have good enough signal to receive phone calls, I consider this a huge issue. I live in the PE2 8XE area, and others in my family are on ID living in various other areas of Peterborough and all have terrible signal. Are there any signal boosters that ID provides? Or frustratingly I can buy. As I said, I don’t care much about 4G/5G whilst out and about, but all phone networks should be able to provide basic signal for phone calls! TIYA. 

I need to keep my number and I don't have anymore the code you send to me along with the SIM card, I need that to get it done, do you think you can send it to me through email please

I have been having problems with my signal and is now costing me jobs due to using it for work I'm not happy about this at all Can you sort this out please 🙏 

I just spoke to the live chat when upgrading my phone, they said they’d call me to finalise the upgrade and I did get called.Had to put in my bank details to the phone number 0800 049 0250, is this legitimate?

I recently upgrade my phone via the ID app and upon confirmation was told DPD would be delivering the phone. I took the day off work to be home and was given a delivery time, but no delivery, received an email saying the delivery failed. The sending day, same thing happened, despite me gazing out my window for the delivery driver. They never show but I get the delivery fail email. This time though I get an image of a house that isn’t mine, clearly showing the property’s name, which in no way matches my address, so what is crystal clear and evident is that the DPD driver is going to not be boy the wrong house, but a totally random one that in no way corresponds to mine. It is now being sent back to currys. As I’m sure everyone who has ever used DPD is aware, they have no contact or complaints procedure. What do I do? Thanks.