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Roaming & International.

Got a question about using your phone abroad, or calling or texting abroad from the UK? Ask it here!

  • 363 Topics
  • 1,284 Replies
363 Topics
Lesley Hall
New
 Contributor
Lesley HallNew
 Contributor
asked in Roaming & International.
Used an e-sim abroad, now lost iD on my phone

I downloaded an e-sim while in New York, but now I'm back my iD network has disappeared.  How do I get it back?

1742
Lesley Hall
New
 Contributor
Shell Rowe
New
 Contributor
Shell RoweNew
 Contributor
asked in Roaming & International.
Roaming Abroad - Travelling for 3 months in Europe

Hi, I’m going travelling in Europe for 3 months and am concerned about roaming.I’m aware that we have up to 30gb free, but does anyone know the time frame in which this renews? Is it monthly with our bill? Or does it depend on when you enter the UK again? In which case I would need to make 30gb last me 3 months it seems.I’m also travelling to Switzerland, which I’m aware isn’t covered in the free 50 locations, does anyone have any advice on what I should do here?Thanks

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T
Helpful
 Contributor
F
Community Member
Frank WilkinsonCommunity Member
asked in Roaming & International.
Topped up but no internet.

I'm in France. Despite the app saying I'd used 23 out of my 30 GB roaming it told me I'm out of data. I used a WiFi source to buy 6 GB but I cannot get any internet.I have a signal and can make calls but it's as though it thinks I've no data still.  Any ideas? Thanks.  

221
Tom
iD Mobile Employee
Gemma Armstrong
Community Member
Gemma ArmstrongCommunity Member
asked in Roaming & International.
daughter cant use phone in spain

Hi, my daughter is on holiday for a week and her phone isn’t working at all, tried to find a number to ring or speak to someone to check her account is set up for date roaming etc (everything is switched on her phone) but can’t seem to talk to an actual human? Please can someone help asap. thank you. 

1971
Tyler
iD Mobile Employee
C
New
 Contributor
CarolANew
 Contributor
asked in Roaming & International.
What do I need to do to use my ID mobile in Mexico.

I know I will have free wifi in the resort but I will need to send a message from the airport when I arrive. Is there anything I need to do to make my phone work?

5653
Tyler
iD Mobile Employee
Niamh H
New
 Contributor
Niamh HNew
 Contributor
asked in Roaming & International.
Making calls from France

II don’t seem to be able to make calls or texts whilst in France. I can receive texts and mobile data is working so I am connected.

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Tom
iD Mobile Employee
B
New
 Contributor
BowmonsterNew
 Contributor
asked in Roaming & International.
Safe search

Safe search is blocking my browsing but only when using my phone data. It’s fine when I use WiFi. I can’t change the settings in Google as it says someone else is an administrator. It’s only happened since my switch to iD

6357
Tyler
iD Mobile Employee
N
New
 Contributor
Nice ladyNew
 Contributor
asked in Roaming & International.
travelling to spain

Is there anything I need to do to my iPhone /account before I travel for data roaming thanks 

3902
Tom
iD Mobile Employee
S
Helpful
 Contributor
swcqHelpful
 Contributor
asked in Roaming & International.
lanzarote

Hi anyone have any experience of using mobile data in lanzarote ,is it a good signal and coverage, thanks

3674
Kash
iD Mobile Employee
MMCL85
Community Member
MMCL85Community Member
asked in Roaming & International.
when will ID mobile allow appke watched to work without phone?

Any one any idea when ID mobile will allow Apple Watches to work when your phone isn’t in reach? It’s driving me mad as before I switched network provider my watch to work as a phone I could take calls , messages and do pretty much anything on it but now I’m with ID and it doesn’t yet support them I am just wondering when this will happen? I contacted customers services and they were not helpful at all and all they kept saying was I will sign post you to our website and here and I can not find anything about if or when this may happen? 

5592
Tom
iD Mobile Employee
L
Community Member
leahadam08Community Member
asked in Roaming & International.
travellin to Canada & New York

Can you provide advice on the cheapest way to use my phone in New York & Canada. 

2641
Tom
iD Mobile Employee
U
Community Member
Uka OkoliCommunity Member
asked in Roaming & International.
Travelling to Cyprus

Helloi am travelling to Cyprus for one week on the 6/6/24 . How can I connect to my phone when am there so I can reach my loved one in London 

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Kash
iD Mobile Employee
K
New
 Contributor
KevinborrettNew
 Contributor
asked in Roaming & International.
using data and calls abroad

I have an unlimited data, calls and Text package - what does this mean for travelling abroad to EU and non EU countries?? Are their additional roaming costs for calls and/or data and if so what to they look like??thanks 😃

5583
Kash
iD Mobile Employee
Sonja N
New
 Contributor
Sonja NNew
 Contributor
asked in Roaming & International.
please help restore my internet

I'm on holiday in Italy. When I arrived roaming was switched off so I couldn't use the internet until I got to my Airbnb and had WiFi. Then it was all good. Today is stopped. I have no internet and I've tried everything suggested.I have data, I've turned my phone on and off several times. I've checked roaming is allowed on my phone as well as my iD mobile account. I've tried manually connecting to a network, I've checked the ATP is set to iD mobile. I've done everything on the suggested list and I still have no roaming. My partner has ID mobile and his is fine.Help! Please!

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Kash
iD Mobile Employee
L
New
 Contributor
Linda WettonNew
 Contributor
asked in Roaming & International.
France

Hello all, I need to text someone in France and I’m reading that it’s not possible with id mobile, really??Have I found my first problem with id mobile?Hasn’t this issue been resolved yet??

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Kash
iD Mobile Employee
S
New
 Contributor
Santos73New
 Contributor
asked in Roaming & International.
£5 charge for Roaming.

Why have I been charged £5 for roaming in Ireland in my most recent bill? I have a 25 GB allowance and definitely did not go over it. I live in Belfast. 

1936
Kash
iD Mobile Employee
smxgregor
New
 Contributor
smxgregorNew
 Contributor
asked in Roaming & International.
roaming

hey im heading to turkey for 10 days and primarily use snapchat for calls and texts, am i able to use my unlimited data whilst i am out there?

5475
Kash
iD Mobile Employee
S
New
 Contributor
Stephen PountneyNew
 Contributor
asked in Roaming & International.
Data not working in Montenegro

Recently went to Montenegro and although I had my billing cap set to £5 my iPhone would not use data. I know it’s not included in free to roam but thought it should work up to £5 limit. 

7516
Kash
iD Mobile Employee
T
New
 Contributor
ThisisaNightmareNew
 Contributor
asked in Roaming & International.
please help: cant make international calls

Hi all I confirm that I have set a spend cap and turned international calls ON on the app but im still unable to make calls to Iran. Can you please help? 🙏 I have tried so many methods to contact the team. Live chat button isn’t there, email gets back with an auto response that the mailbox is not monitored and there is no phone line.im a pay monthly customer btw 

9424
Tom
iD Mobile Employee
Adrian Owen
New
 Contributor
Adrian OwenNew
 Contributor
asked in Roaming & International.
using mobile in the US

Hello, I understand it can be expensive making or receiving calls from the US on ID mobile? I have a couple of questions,If I connect to Wi-Fi in a hotel does it still cost me anything or is it free across the internet? can I buy a package for just a month while I am visiting that is cheaper than paying for each message. It is likely that I will be using Wattsapp and messaging rather than calling?thank you

19884
Kash
iD Mobile Employee
W
New
 Contributor
WaddiwaddiNew
 Contributor
posted in Roaming & International.
roaming turn off

Why won’t the I’d app allow me to turn off Roaming. Toggle keeps switching back on

1191
Kash
iD Mobile Employee
J
New
 Contributor
JohnsonMNew
 Contributor
asked in Roaming & International.
call charges

will i get charged for receiving calls when in turkey 

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J
New
 Contributor
A
New
 Contributor
avenNew
 Contributor
asked in Roaming & International.
Mobile Data not working in Hungary

Account has “Roaming” services on. Number seems to receive messages okay but mobile data does not seem to be working. Keep getting the “E” on my Iphone. Can anyone help please ?

2478
andewhite
Platinum 
Contributor
J
Active Contributor
Jharkin743Active Contributor
asked in Roaming & International.
Overseas data and phone not working

In France with roaming enabled. Contract is unlimited data and minutes. Have 4G signal but unable to access apps or send texts unless connected to a WiFi network. Any ideas?

39013
Kash
iD Mobile Employee
J
Community Member
Jimbo88Community Member
asked in Roaming & International.
No fair use policy and upgrading plan

Hi there,I currently have a plan which I began before June 2023. This means I'm not subject to the fair use policy restrictions on roaming. If I upgrade or change my plan, do I lose this benefit? Thanks

942
Kash
iD Mobile Employee
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