Roaming & International.

If you need the internet, or a vulnerable customer when roaming abroad, beware of id app, calling your balance, community chat, online account they are useless, do not give you any idea how much datas you have left like when in the uk. id do not updated your plan roaming usage so you can easily be misleaded to think you are in plan and later charged heavily for out of plan or simply get Disconnected without warning of all your essentials mobility apps. This is not an one off technical issue. It is a way ID increase revenues. Disgraceful. If you contact ID customer service , their vulnerable team, there is no help either instead hours of lost time trying to find wifi to chat/ phone when on holidays in France and to be misold charged X2 out of plan roaming add on, later be told they were useless products for roaming, so disconnected of essential apps and without any warning and left stranded.

When I send a text, my phone acts as if it has successfully sent the message, but the recipient does not receive the message, and the number of texts in my allowance has not decreased. I can make phone calls, receive texts, receive calls, use internet as usual. The problem has only started since I have gone abroad (in the EU, where id mobile says texts/calls comes out of my allowance as usual). Does anyone know what the issue might be? Thanks.

I recently went to Dublin and despite all the roaming boxes ticked in my app and on my phone I had no data. This happened to my step daughter last year and when I rang ID they said there was something wrong their end and then checked a box and said it should be fine. I cannot ring ID anymore - so how can I check that my step daughter and I can roam with no problems when we go away. secondly - I used to have my step daughters phone account on my app but now I cannot see it and cannot add a plan as she has a different number. How can I see her account to manage settings etc thanks Cath Roberts

Hi i have landed in Portugal and have no service whatsoever. Any ideas folks ? Who is the partner here and is there any current issues ? (Yes phone switched off and on again several times Been here for 8 hours ) thanks p

I am currently abroad in Greece , I have 500gb of data a month and have set a bill cap at £5. Therefore does this mean I can use my data as I normally would and as long as I don’t use 500gb I should not get charged more? Thank you

I am in Greece and can send/receive texts and calls but I have no mobile internet. How I can turn it on? I have an android phone, LG ThinQ8.

Hello, I would like to know how much it would cost in GBP to get 100GB in Pakistan of mobile data.

Is my roaming switched on? It says i get 30gb. Is this for the year?

I have recently arrived in France and haven't been able to use roaming. I have roaming turned on, and it shows as though it is connected, but I am unable to access anything which requires Internet unless I'm using WiFi. I have since been to Italy and Monaco and received the iD text saying I can "roam like at home" but I still cannot use roaming. Others who are with me and use iD (all android) can use roaming just fine. Having searched the topic, I reset my network settings, restarted my phone, tried to manually input the correct APN settings for iD, and tried to manually select a service provider but none have worked. The only thing I haven't been able to try is take my sim card out, however I don't believe this to be an issue since data works just fine at home. Is there anything I can do about this?

I received a notification from my bank informing me my direct debit for this month for ID mobile will be £45 more than normal. I checked my bill and I have been charged for data roaming. I discussed this via an online chat and was asked if I had been out of the country on a specific date. I had not. I have not left the country for approximately 8 months. On the date in question I was at the beach. I didn't even go in the sea. The advice given to me is that I should put my phone in flight mode whilst at the beach?!? Having checked ID mobile website I can find nowhere that they advise this! I don't think I should be charged £45 extra for simply taking a walk on the seafront with my family! Regardless of whether it's to do with satellites passing or whatever, that's not my problem as far I'm concerned.

Just been to spain and unable to yse my phone abrosd for texts and calls

I am visiting America next week. Is they a way I can pay a one of payment to be able to use unlimited internet while I'm out there?

Hello - can I please check what will happen if I use my iD mobile in Costa Rica? It doesn’t seem to be a Band 1 or 2 destination so I wasn’t sure.

I am worried about roaming charges- I am in Spain and I read that you need to switch on roaming in your ID app but I can’t get access to the app only my online account is accessible but it doesn’t have the ability to switch on ‘roaming’ I have no idea what is going on - I am using my phone without WiFi as there isn’t any where I’m staying- I’m worried

Please help I am abroad and stuck with no reception from ID mobile! I travelled form UK to Greece - my roaming worked perfectly, then Greece - Albania, I had additional SIM card plus some roaming from Greece, then I went deep into Albania lost reception all together for 3 days. now I travelled Albania - Italy my card is still not working tried manually turning on ad of, removing and inserting again, it does not connect to the career. Please help, what to do? I am in Italy for 7 days, needed to get a temporary e sim and pay for it because ID mobile which has roaming in Italy does not work at all!

Hello, This is my second trip to Italy with no data. In March I could get anything, so ordered new SIM. Still no data now I’m back in Italy. Is there anything I can try to get it working? iPhone 12 Pro Thanks

Hi there, I’ll be heading to Macedonia and was just wondering how the roaming system works and if I needed to notify beforehand or do anything before I travelled there next week. I’ll also be visiting Bosnia which isnt on the list so I’m assuming I wont be able to roam there but once I enter Macedonia it should be fine and I’ll be able to use my normal plan without any fees/charges? Thanks, Haris

I have not been able to receive any 4g or 5g connection the past 2 days. All I get is H+. I had come back from holiday and had connected/disconnected to airplane mode and restarted my connection and separately, my phone. My Internet was fine abroad receiving 4G. Since coming back I have only got H+ and this is in multiple locations I.e. airport, travel and now at home. Anything obvious I'm missing?

The other day I was sitting on the beach at Cley in North Norfolk and my phone gave me an alert saying I had left the EU and could be charged for roaming. Today I received my bill and I see I have been charged for International roaming even though I haven’t even left Norfolk this month. What is happening and what can I do about it?

Recently returned from Germany and had been using EU roaming… But just checked my bill and there is an additional charge for Rest of the World Roaming (£10). How can I contest this? I see no obvious way of contacting ID Mobile - seems to be a virtual loop you get caught up in. Any help is much appreciated.

Hi, raising this as I have lost all hope here. If unfixed, I will just moved providers. Iphone 14 pro, my roaming has never worked. Roaming is on in the app and phone, and network provider also tick off from automatic. this is extremely frustrating to say the least, I travel all over Europe, Spain, Italy, Greece… never worked. any suggestions that can change my world?! thanks

Unable to make calls from overseas back to UK Ive got data working fine. Ive verified roaming is on. Both on device and account settings. I’ve increase spend cap too can someone please look into this. Happens every time I travel broad

Hi what would be the best way of using my phone in the above country as it’s not in the free roaming countries? TIA

I’m in Greece, roaming support by Nova - showing I have 5G and good signal, however nothing is loading and I cannot make calls or text. I have roaming activated and unable to use phone unless on WiFi which isn’t any good if I’m out and need maps. Anyone else having this problem or know how to fix it?..

Can't make calls when I leave the UK , keeps saying number not recognised, once I cross the boarder I can call the same number no issue , all my roaming is on both my phone and in settings ? Any idea