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iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Setting up my SIM

What to do if your new SIM isn’t working.Tutorial

If you receive a new SIM card from us and it doesn’t seem to be working, we recommend you check a couple of important things first: 1. Check your coverage Use our handy online coverage checker to find out the signal strength in your area. You can search by postcode - so you can check all the places you usually use your phone, like your home and work addresses. And you can view both 3G and 4G coverage. Need more info on this? Read our ‘How to check coverage’ article. 2. Are you using a compatible handset? If your handset isn’t approved/compatible with iD Mobile, your ability to use our services may be affected. Click here to view our list of approved and compatible handsets. All the handsets we provide with an iD Mobile plan are compatible with our network, as you’d expect. So if you’ve got one of those you should be fine. If you purchased a SIM only iD plan and are using an iD compatible handset you bought elsewhere with it, you should also be fine! Tried the above and it’s sti

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Legend
1 day ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Announcements

iD 5G Network: Device CompatibilityNews

5G is here! Strap yourself in for 5G on iD Mobile. At no extra cost. Powered by Three, the UK’s fastest 5G network.* All iD customers will be able to access the 5G network as long as they have a 5G compatible device, and the device has been tested and approved by us for use on our network. Want to know what devices are 5G compatible and if they’ve been tested and approved for use on our 5G network? Then search the internet no more!We’ve made this really easy and simple for you. All devices below are 5G compatible and have been tested and approved for use on our 5G network, VoLTE and WiFi Calling. Approved Android Devices: Google:Google Pixel 5 5G Google Pixel 6 Google Pixel 6 ProHonor:Honor 50 Honor Magic 4 Lite 5G Huawei:Huawei P40 5G Huawei P40 Pro 5G Motorola:Motorola G50 Motorola Edge 20 Motorola Edge 20 Lite Motorola Edge 20 Pro  OPPO: Oppo A54 5G Oppo Find X2 Lite Oppo Find X3 Lite Oppo Find X3 Neo 5G Oppo Find X3 Pro 5G Oppo Find X5 Oppo Find X5 Pro Oppo Find

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Paul Woodley
Civilian
23 hours ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and Competitions

12 free travel apps to download before take off

Going on holiday is supposed to be all about chilling out and getting the most out of your trip. But what with packing, booking and finding your way around, sometimes trips overseas can even seem a bit more stress and then break.That’s why it’s always good to have your phone on hand. We’ve picked out some of the best travel apps around that are designed to make every aspect of your holiday that much easier. From booking your flight to working out what’s on the menu, there’s an app for that…Before you go…Booking your flightThe good thing about booking online in that you can shop around for the cheapest flights. And Skyscanner makes that easy. Just put in your destination and the dates you want to travel and it’ll compare all available airlines. You can then filter by cheapest, fastest and even which flights have the lowest CO2 emissions.Skyscanner: Android / iOS Looking for accommodationFor houses, it’s hard to beat Airbnb. Enter where you want to stay and the dates you’re staying and y

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Newbie
11 days ago
J
Newbie
Jayy Beth FaulknerNewbie
asked in Bills & Charges

Log a complaint/Bill paid but services still barred

HI I have no idea how to log a complaint as ID like to make everything difficult to do for customer but I would like to make a official complaint! When I paid my phone bill 2 weeks ago it had registered my payment but had complaetely stopped me from being able to use my phone I could not make calls texts or use internet I took this to car phone warehouse where they could not figure it out I bought a new sim and activated it yet still could not use my phone it was difficult to get this sorted as live chat could not help with this and the contract is in my partners name but I pay for the phone bill every month and we both work full time so found it difficult to get in contact as again ID like to make this difficult I had paid my phone bill and had not been able to use the service I had paid for my it was last resort my partner decided to message on twitter and we finally got a reply and they said they had switches my outgoing bar back on which I don’t understand because I had not done an

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Kash
iD Mobile Employee
4 days ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements

Get rewarded when your friend joins iD with Refer a Friend!

Fancy getting a treat each time a friend or family member makes the move to iD Mobile? Now, you can…Starting this month, we’ll be launching our Refer a Friend scheme again, giving you and your friend a chance to earn even more than last time!. When your mate buys a phone or SIM Only deal on our website and joins you on iD Mobile, we’ll give you both a gift to say thanks. So, how does it work?Easy. As an existing iD Mobile customer, it’s down to you to sign up to the Refer a Friend scheme! Once you do, we’ll send you a unique, personalised link to send to your friends and family. You can send your link to as many people you like, and we’ll reward you for up to 100 people per year– that’s some serious potential earnings!The link you send out will take your friends and family to a page where they can also register their details. When they’ve done that, they can then go on to buy a phone or SIM-only plan on the iD Mobile website. Whatever purchase they make will earn you both a reward, so

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Tom
iD Mobile Employee
6 days ago
Priya_m
Newbie
Priya_mNewbie
asked in Ask a Question

unable to receive text messages from bank

Hi allNeed some help. I'm not able to receive automated messages such as authentication codes or passcodes from my bank. I get messages from all other contacts, though have yet to see if it will work with other automated messages asking for codes via text message. I'm a little worried as codes sent via text to authorise payments etc is quite common now and if I don't get the messages I'll not be able to do any banking.I ported my number over and received a text from ID mobile saying my number had successfully transferred over. I've been told to wait until 6pm today to allow for the full porting process to finish but as I'm getting other texts why is it just this one with the issue? Its definitely not blocked. Anyone else have this issue? Any help to resolve would be appreciated! 

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Legend
12 days ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements

Customer notice: Live Chat is temporarily unavailable - **Resolved**

We’re currently experiencing a technical issue that means you will be unable to get thought to our Live Chat team. Please bear with us, our technical team are working hard to fix the issue and Live Chat should be up and running again soon. While we’re working on fixing the issue, If you haven’t done so already, why not checkout our Help and Support page to see if you can find the answer to your query, or ask a question on the Community and one of our Community members will get back to you as soon as possible. And don’t forget, you can also use the iD Mobile app or My Account online to view your bills, make payments, manage your account and much more.We apologise for any inconvenience this might cause. 

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Becca Baillie
Newbie
25 days ago
J
Newbie
jschwarzNewbie
asked in Ask a Question

Removing a Default from my Credit File

Good afternoon,I really hope that this channel will provide the support I’ve been trying to get. I have two defaults on my credit file from ID mobile for two sims I obtained for my children in 2016, mere £5 p/month sims should they have needed to reach me, and which they never used. The contracts ended  August 2017, and I replaced the sims with O2 sims on a family account. In 2021 I realised that I’ve been paying for the sims for 4 years after the contracts ended and I stopped the direct debit as I was no longer tied into a contract and have not used any of the sims for 4 years. I have changed my address in the meantime and received one letter forwarded from my old address with a ‘final settlement offer’ for £14.88, which I paid on 31st August 2021 as it threatened legal action. I believed that it was the end of my ID Mobile experience, however I realised later that ID mobile applied TWO defaults on my credit file on 6th September 2021 (after I made the payment!). I phoned on 28th Octo

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Civilian
1 day ago
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