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I can’t make any phone calls again is ID mobile down?

Hello Please note I can not make or receive call since this morning, however my data is connected. I am waiting for urgent phone call and need this to be resolved urgently please

ML-B New Contributor just now Status Checker says all is ok when I can’t make or receive calls. Agent chat which is very difficult to get too anyway suggests switching off clean sim etc etc. still not wifking but elsewhere on ID says calls between EE and ID not working. WHY DOESN’T AGENT KNOW THIS AND PASS IT ON ! Also you should say EE AND BT LANDLINE.

No phone service and nobody to assist. How do I leave this company and what will it cost. Please can a human being from the company answer and not someone send me a link to a link to a link.

UK Wales Active Firefighter missing alertsOnly realised when i was supposed to have a doctors call come through at 2pm but they could not...had to reschedule a month in advance... What is going on and why have we not been alerted or told its down and when it will be fixed?

Hi Incoming calls (not WhatsApp), can't come through as it tells them call forwarding is active, different people have tried me, all get the same. Checked in settings call forwarding not active and no number set, turned phone on and off, still the same. Can anyone help please ?

Hello, I have a problem with my phone number. I can make outgoing calls and use mobile data without any issue, but all incoming calls are immediately disconnected without ringing. I have already tried: Turning off Wi-Fi Calling Using the code ##002# to disable call forwarding Restarting the phone None of these helped. Please check if there is any block or restriction on my account or SIM that could cause this. Thank you for your assistance.

I bought 40GB today and I was on home internet, not even using my data. Now I check the remaining data is only 9GB. How is this the case? This need to be rectified otherwise I am leaving ID for good.

Ealier today a very important call was interrupted twice when the phones disconnected. Since then I can make calls but not recive them this is terrible and I only found out people have been trying to call me for weeks. My sim isn't the problem as the fault moves when inserted in to another phone

Hello, I have recently had no coverage to make calls or use mobile data at my home address, specifically from 17 - 25 June 2025 and 8 - 22 July 2025. This seems to have been due to an issue in my local area, with neighbours using Three reporting the same issue and the Three coverage checker confirming an issue in my area. Coverage has now been restored but if it happens again I would like the option of ending my contract early (I currently have a year left). How do I attempt to exercise this right? On live chat? There is no phone number to get through to id mobile

I recently bought the 20G data roaming add on but was unable to connect to any network while on holiday in Turkey. I would like a refund.

With the sun shining, there’s no better time to head out into nature and explore the UK's breathtaking trails. But there’s no need to stuff your backpack with massive OS (Ordnance Survey) maps. The most powerful navigation tool you own is already in your pocket! Forget the old-school maps and pricey GPS devices. Today’s smartphones, with the right apps, can be your guide, safety net, and personal trainer all rolled into one. We’ve rounded up the essential apps that turn your phone into the ultimate hiking companion. Plus, to help you get kitted out for your next trek, we're giving one lucky reader the chance to win a Garmin Venu 3s! Whether you're strolling through the Yorkshire Dales or summiting in Snowdonia, your trusty mobile will help you uncover new routes, stay safe, and track every step. Your guide to navigation apps. Different apps shine in different areas. Here’s our breakdown of the best navigation tools for UK walkers: OS Maps: This one’s the gold standard. It taps into the official, highly detailed Ordnance Survey maps trusted by hikers for generations. If precision and reliability are non-negotiable for you, OS Maps is your go-to. But if you’re going for a stroll around the local common, it’s probably overkill. AllTrails: Think of it as social media meets hiking. With thousands of user-submitted trails, reviews and photos, it’s perfect for discovering walks nearby - including hidden gems you won’t find on a printed map. When it comes to finding great walking routes, you can’t beat local knowledge! Komoot: Planning something longer or more adventurous? Komoot offers turn-by-turn voice navigation, making it feel like a sat-nav for footpaths. It’s brilliant for hikes, bike rides or weekend treks into the unknown. The most important app for your safety: What3Words. If you take one safety app with you, make it What3Words . This ingenious tool divides the world into tiny 3-metre squares and gives each one a unique three-word address. If you ever get lost, injured or stuck in a remote spot, you can use the app to share your location with emergency services - down to the exact metre. Fast, simple, potentially lifesaving. The Golden Rule: Always download offline maps. You can’t rely on mobile signal in the hills, valleys and remote paths of the UK. That’s why downloading your maps before you go is absolutely essential. That way, you’ll always have some means of finding your way if your mobile signal gives up on you. Apps like OS Maps , AllTrails , and Komoot let you save your route directly to your device. Offline access not only gives you peace of mind, but it's also a smart move for your mobile plan. It saves your data and extends your battery life by avoiding the constant search for a signal. Track your trek with a smartwatch. Want to know how far you've walked, how high you've climbed or even how many calories you’ve burned? Pairing your phone with a fitness tracker can turn an everyday walk into a full-on wellness activity. Wearables like the Apple Watch, Samsung Galaxy Watch or Fitbit sync with hiking apps and give you real-time updates on distance, elevation gain, heart rate and steps. Looking for a great deal on wearables? Check out the latest smartwatches at Currys. Giveaway time! With a few key apps - like OS Maps for navigation, What3Words for safety and the golden rule of downloading offline maps - your phone becomes the only gadget you’ll need for a successful day out on the trail. So go on: download the apps, choose your route and set off on your next adventure. Happy trails! To enter our Garmin Venu 3s giveaway, let us know in the comments below: What's your favourite hike or walk? We'd love to see your adventures, so feel free to share your photos! The competition closes on Monday, 18th August 2025 at 23:59. The winner will be picked at random, so keep an eye on your inbox or DMs for a message from us. Happy trails!

I haven’t received the iD Mobile ‘confirmation’ text after switching with my PAC Code over 48 hours ago, as promised. I have the iD ‘logo’ and 4G data showing and working on my phone, but no calls or text capability. The help guide steps haven’t worked and the Chat Bot on Live Chat doesn’t understand my problem. Please help and advise with a solution.

Hello all I have been with ID for several months, until recently everything worked fine. I have just come back from abroad and can’t place or receive calls. I’ve had the same problem trying to contact several numbers: When I call, I see their number on the screen but it doesn’t ring like it did before (and the called person does not see a call incoming) When I am called, nothing happens but when they hang up I get a text saying I have a missed call. Regards Raphael

Hi im currently in corfu and as its near the coast of Albania it suddenly switched without me knowing. I think it’s back but I want to check I’ve not been charged. Can you help please ASAP? I’m currently connected to Cosmote which appears to be Greek.

Nearly 3 weeks after porting my number I still can’t use RCS chats. It is showing my new number but the status is stuck in “Setting up...” I believe the problem may be due to the fact that the number is still linked by Google to my old EE SIM, even though it is no longer provisioned. I have an iD e-SIM, so for a period before porting I had both SIMs working, and during that time RCS chats moved to my temporary iD number. I have since successfully got RCS to forget that number but now it doesn’t work at all. (RCS Chats does connect if I re-enable my old SIM, but that is no good since, as I said, that SIM is no longer provisioned.) I have tried every suggestion I can find, including: Clearing cache and storage for Carrier Services and App, including turning WiFi and mobile data off and on in various orders Disabling RCS chat through the Google website Uninstalling updates to Messages app Just waiting for several days Etc. Any more suggestions? Do I need a new SIM?

Fairly recently moved to ID Mobile. Had an iPhone 12 and found that in most circumstances and locations I can’t make calls . The phone says it is dialling out, but there is no sound my end or the other person’s end Have reset all settings and now upgraded to a new iPhone which has the same problem. New sentence Have reset all settings and now upgraded to a new iPhone which has the same problem. Please could you advise me how I can fix this?

Please advise where i can determine charges (if any) to be incurred if a text a 5 digit number starting with ‘6’

my contract is now ending with ID mobile , so i have decided on getting a sim only with Id ...do i still have to get a new sim card ? … Thank you

I would be grateful for some help and advice please as a matter of urgency. I can receive calls but cannot make any outgoing calls. I am in Guernsey presently and have had no issues previously making calls. However, about 3 weeks ago the problems started. It seems I cannot call any Guernsey mobile numbers, “CALL FAILED” keeps happening. I was over 3 hours last Friday afternoon chatting to Chatbot on ID, I did all the checks and still no success. I have switched my phone on/off 3 times, still no luck. Also I have done a Network Reset, still no luck. Please can someone help me as a matter of urgency, being without my phone is a nightmare. Thank you so much. SAJ. P.S. I can receive phone calls, just cannot make outgoing calls

Past 3 months l have been charged double. Can you explain why ?

Why is it so difficult to contact someone at iD? Can't wait for me contract to end so that I can join a service that I can talk to.

Today I find that IDMobile has a new app/webpage and I need to reregister? Anyone else seen this? When I create a password it gives me an error saying it must not contain my name or email address, which it doesn't!

Hi whenever I click the link to start my Apple Music free 3 months I get an error message stating the UID Is missing or incorrect. Please can you help. Thank you.

I bought 10gb of data for £20 but it hasn't connected even once while I've been on holiday in Turkey. Is it possible to get this refunded as I've paid for a service that has not worked?