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5410 Topics

7
Civilian
76barnCivilian
asked in Ask a question.

Transaction Number

I need my transaction number but don’t have the welcome email, is there any other way I can get it? Thanks

6
Kash
iD Mobile Employee
5 minutes ago
Elizabeth Lancaster
Civilian
Elizabeth LancasterCivilian
asked in Ask a question.

unable to update app

The app keeps asking me to re register but I never get past putting in my email address. 

0
Elizabeth Lancaster
Civilian
6 minutes ago
Abigail Jones
Newbie
Abigail JonesNewbie
asked in Ask a question.

New ID mobile issues

Hi,I can't check my data usage, minutes usage or text usage in the new app. It just shows a general overview of my data, texts and minutes left. When are you going to update the new app so you can view the usage properly?Thanks,Abi. 

11
Kash
iD Mobile Employee
10 minutes ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Articles and competitions.

Spring Giveaway!

Ah, spring is in the air! While Easter may be over, the chocolate cravings linger. And what better way to enjoy the warmer weather than by treating yourself to some melt-in-your-mouth chocolate? But before we get to the sweet prize, let's take a nostalgic trip down memory lane. Think back to those beloved chocolate bars that have sadly disappeared from shop shelves over the years. You know, the ones that left a sweet void in our hearts (and stomachs) when they vanished.Maybe you're still mourning the loss of the mighty Cadbury's Marble Bar, that perfect blend of milk and white chocolate. Although it didn't return as a full bar this Easter, it made a welcome appearance in the form of an egg.Or perhaps you pine for the unique taste of the Cadbury Time Out, with its chocolatey shell giving way to toffee and malt delights.Some of you might even get misty-eyed remembering classics like the Mars Delight bar with its gooey caramel filling and chocolate-coated wheat puffs. Ah, those were the d

7731117
L
Newbie
12 minutes ago
C
Newbie
Coll888Newbie
asked in Ask a question.

network signal is poor - calls drop out

I have had every call in my flat drop out. I need a stronger signal - I have only been with ID for a month but the service is not good enough 

1
andewhite
Legend
12 minutes ago
Danielle Magee
Civilian
Danielle MageeCivilian
asked in Ask a question.

text message wont send

I have added a new contact and have tried to text message them but the message is failing to send. How do I fix this?

1
andewhite
Legend
14 minutes ago
BBofDon
Rookie
BBofDonRookie
asked in Ask a question.

Prepaid SIM card

Does iD provide a prepaid SIM card for visitors from abroad? My daughter is coming over from Australia and needs a UK SIM card including Data for approx 30 days.

4
BBofDon
Rookie
14 minutes ago
K
Newbie
kieran akersNewbie
asked in Ask a question.

Setting up a new direct debit is not working?

Good Afternoon,I was hoping to gain some insight into the new website bugs and issues.When going to set up a new direct debit it allows me to put all my details in, however when i press the confirm button on the bottom, it comes up with the same error everytime that the details cant be saved.Hopefully this gets sorted soon as i would like to set up a direct debit. Hope to hear back from a technician soon.Thank you in advance.kieran akers

3
K
Newbie
18 minutes ago
steveTu
Newbie
steveTuNewbie
asked in Ask a question.

Issues with both the mobile app (biometrics) and Web based laptop access

Since the software changeover, I’m having major issues with both the mobile app and the web based laptop access.The mobile app asks me if I want biometric login enabled - but if I try to log in with a fingerprint I get an inane ‘Oops something has gone wrong’ (who designs this stuff? ‘Oops’ really?) message. If I then login using a password, I can at least log in, but if I then try to turn on biometrics from my account, I get the same inane ‘Oops’ message). Using Android 14 on Samsung Galaxy A14. If I try to login from my laptop, it’s completely hit and miss. This morning I get a ‘Let’s Get Started’ message, followed by the email and password (with captcha) login route - but it goes nowhere. It just loops then on ‘Let’s get started’ over and over again OR I get a blank screen. I’ve cleared data/cache and retried - still with no joy. Using Firefox 124.0.2 on Fedora 38.Any idea when this will be fixed?

10
steveTu
Newbie
22 minutes ago
Daniel Coe
Newbie
Daniel CoeNewbie
asked in Ask a question.

Port Old ID Mobile No to New ID Mobile Contract

Hi,We have a pay monthly IDMobile contract, just purchased another phone and contract from IDMobile. Now I want to port the old number to the new contract.How do I do it? Who do I need to contact - or even how do I contact anybody at ID Mobile?ThanksDaniel

9
Kash
iD Mobile Employee
28 minutes ago
R
Newbie
RJ75
asked in Ask a question.

nothing is working.

Bill paid, app won’t allow a DD to be set up as surprise surprise I get a pop up saying “oops something went wrong, please try again” can’t call, can’t text and can’t go online. Does anyone know how to make this second rate app/network actually work? 

10
Kash
iD Mobile Employee
30 minutes ago
Ricep Sed
Newbie
Ricep SedNewbie
asked in Ask a question.

how do i submit a pac code

How do I submitt a pac code

2
Kash
iD Mobile Employee
41 minutes ago
C
Newbie
CezarSNewbie
asked in Ask a question.

contract finish

Good evening, my contract will finish next month and I need to close after as I dont use the number. Also I cant make an account so I can close my self as I loose the sim card and the number. So now I dont know how to cancel my contract after finish next month. Thank you

7
Kash
iD Mobile Employee
44 minutes ago
J
Civilian
Jward82Civilian
asked in Ask a question.

Number port

My number is due to port over today, any ideas on what time this might happen? A bit anxious of having issues with old supplier etc

2
Kash
iD Mobile Employee
55 minutes ago
R
Newbie
RayVonNewbie
asked in Ask a question.

no outgoing service

Due to mix up with direct debit bill did not get paid, as soon as I was aware of this I paid yesterday afternoon. Account shows as upto date but phone still has no outgoing service.How long before it's restored?

3
Kash
iD Mobile Employee
58 minutes ago
K
Newbie
Kaz 22Newbie
asked in Ask a question.

Billing

Want to speak to an adviser 

6
Kash
iD Mobile Employee
1 hour ago
Vicky Bradbury
Newbie
Vicky BradburyNewbie
posted in Ask a question.

overpaid

Im on benifits cant contact anyone i need help with a bill refund i paid twice

1
Vicky Bradbury
Newbie
2 hours ago
Catherine Bower
Civilian
Catherine BowerCivilian
asked in Ask a question.

unable to send text messages

Since joining ID 3 weeks ago I cannot send text messages. I can receive them fine but every time I send one it fails to send

1
Kamilla Mould
Civilian
12 hours ago
Kamilla Mould
Civilian
Kamilla MouldCivilian
asked in Ask a question.

app failure

When is the app going to be back online this is ridiculous 

0
Kamilla Mould
Civilian
12 hours ago
Emily Jane Daniells
Civilian
Emily Jane DaniellsCivilian
asked in Ask a question.

new contract

Hi I'm trying to order a new phone and contact go through all the steps then nothing happens.  Keep getting emails saying item still in basket can anyone let me know what I'm doing wrong don't want to end up with 4/5 different contracts.

4
Pauline McGovern
Newbie
13 hours ago
N
Newbie
NicolNewbie
asked in Ask a question.

paid my bill but service still not restored

I've paid my bill but my services still have not been restored. Please help thank you 

1
A
Newbie
13 hours ago
C
Newbie
ChrissyminNewbie
asked in Ask a question.

Cannot access Whatsapp after transferring from Vodafone

I recently moved from Vodafone to ID. At the same time, I upgraded to an iPhone 15 pro. However, when I tried to open WhatsApp for the first time after transferring from my old phone/SIM, it keeps asking to add my number. I did follow the instructions on WhatsApp on my old phone to transfer the chats but the issues seems to be when I try to add my number into the WhatsApp app on my new phone. I’ve tried uninstalling the app from the new phone and reinstalling it again but I just seem to be going round in circles. I’ve also reset the network settings, switched the phone on/off etc. I’ve watched multiple videos on YouTube but nothing seems to be working! I kept the same number when I moved from Vodafone to ID. Has anyone else had the same issues and if so, how did you resolve the issue? 

9
C
Newbie
15 hours ago
R
Civilian
roshanvijayCivilian
asked in Ask a question.

unable to update bill cap either through mobile or browser

Hi there , I am unable to update the bill cap either using the mobile app or using the browser as an error message is displayed asking to try later. This is causing difficulties as I am unable to make  calls to chargeable numbers if the cap is 80% utilised .  

1
andewhite
Legend
16 hours ago
M
Newbie
MrsKB1982Newbie
asked in Ask a question.

Anyone else unable to log into ID mobile app?

I see this is a recurring issue, but today when I attempt to open the app, I'm diverted to a Web page to "re-register." Upon doing so, I'm asked to add my mobile number, then get an error message "oops, something went wrong." Anyone else? 

32
A
Newbie
19 hours ago
D
Newbie
dimbimNewbie
asked in Ask a question.

Mexico coverage.

I am in Mexico. I can receive sms but no calls..I am trying to check what's happening and I am blocked from the app, due to the new mobile app.Also trying to have a live chat to ask for help, live chat is never appearing on the page..Any advice how I can ask for support and why I am blocked to ge calls in Mexico?

5
andewhite
Legend
19 hours ago
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