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Your iD Account & App.

Got a question about the iD Mobile app or My Account online? Ask it here!

  • 579 Topics
  • 1,994 Replies
579 Topics
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Active Contributor
benlidgeyActive Contributor
asked in Your iD Account & App.
App registration is not sending email OTP

I have been trying to log in on web or the app, and on both been asked to create a new account. When I do I am told I will receive an email OTP. But it never arrives so I cannot complete the process to re-create my account.Looking through the community it seems like there are other people in a similar position. Has anyone been able to resolve this?It seems poor that I need to re-create my account, when the old account details should be migrated to the new system.

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K
Active Contributor
aliwood
New
 Contributor
aliwoodNew
 Contributor
asked in Your iD Account & App.
Not receiving texts ir OTPs

I switched to ID Mobile a few months ago. The temp number is still showing in my message settings but I ported my old number. How do I change it and get rid of the temp number? I can’t receive texts or OTPs because of this 

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Matthew T
iD Mobile Employee
Enty999
New
 Contributor
Enty999New
 Contributor
asked in Your iD Account & App.
NUMBER TRANSFER

New customer  Trying to transfer old number to ID PAC is correct along with Transaction number and other details ID giving me a message that it can't proceed due to issue with details What do I do please?

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Tom
iD Mobile Employee
J
New
 Contributor
Jonathanlee23New
 Contributor
posted in Your iD Account & App.
unable to log in to the app

I have registered my account on the app but it won't recognise my details when i try to add my phone number

513
Tom
iD Mobile Employee
Jane Camp
Community Member
Jane CampCommunity Member
asked in Your iD Account & App.
i can not log on to id mobile through app and online

had a message to say my internet was running out but although i have uninstalled app and then reinstall it i cant logonplease helpjane

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Daz_S
Gold Contributor
G
New
 Contributor
gibberishNew
 Contributor
asked in Your iD Account & App.
Your details do not match our records

We have two subscriptions. One has successfully registered, one gives title message. Therefore we cannot check when we apporach the data limit.Can we have assistance to register the rejected account please.Many thanks

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G
New
 Contributor
J
New
 Contributor
jackwilk2New
 Contributor
asked in Your iD Account & App.
Logging into the site without access to my phone

Hi, I haven’t used the phone for months and I’m now overseas. I have received an end of contract notification so I’d like to log in to cancel the payments, but I am unable to log in to the online environment.Please helpThanks

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Kash
iD Mobile Employee
J
Active Contributor
jet1Active Contributor
posted in Your iD Account & App.
Mobile App Problem

Having just joined iD Mobile I am already staring to wonder if I made the right choice. I installed the mobile app from Google Playstore. I created an account. Was asked if I would like to use ‘biometrics’ to logon. I pressed my fingerprint scanner and the app asked about notifications, I declined these.On looking at my login details I appeared to have set up the ‘biometrics’  (ie  flag was on).I logged out. Closed the app. Opened the app again. All I get is the offer to ‘Get Started’.I can still open the app using username/password.I understand that the app version I have is the latest.It is installed on a new Samsung Galaxy S24FE with the latest version of operating system.Techies please sort out.

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Tom
iD Mobile Employee
I
Community Member
IssaCommunity Member
asked in Your iD Account & App.
can NOT open the ID mobile App

ID mobile App is not opening and gives error code starts with 500

2673
Lauren
iD Mobile Employee
Kirby Watkins
Community Member
Kirby WatkinsCommunity Member
asked in Your iD Account & App.
remove adult content filtering not working

So on my ID app I removed the adult content filtering.. however this has not worked, and now my Google safe search has been switched on and I cannot switch it back off because 'ID is the administrator' 

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N
iD Mobile Employee
Salty5307
New
 Contributor
Salty5307New
 Contributor
asked in Your iD Account & App.
been sent a pac code

I am trying to get my old number bought over to my new ID account. I requested a PAC and not received so I tried again and immediately got a message from YOU with a pac code. Why are you sending it and not giff gaff? I am confused i don't want to leave ID I just want my old number?? 

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Tyler
iD Mobile Employee
H
New
 Contributor
HarryStanfordNew
 Contributor
posted in Your iD Account & App.
sim not working and its been a week

After a week my number has swapped over yesterday. Ive given it a day, restarted numerous times, but nothing works still. No data, calls texts. When I try call it says mobile network not available. Also shows no bars of signal most of the time. What else can I try?? 

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Kash
iD Mobile Employee
F
Community Member
FaaizabCommunity Member
posted in Your iD Account & App.
struggling to log in to app

Hi , I am an id mobile customer , with a contract, but when I try to log on to my id app with my email, it says the email is not registered. Even though I get my billing information to the same email  

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Daz_S
Gold Contributor
B
Community Member
BeccibooCommunity Member
posted in Your iD Account & App.
how do i email id mobile

My id mobile app has blocked me it tells me to email id mobile with this report but what is id mobiles email address?

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Tom
iD Mobile Employee
M
Community Member
Martin PCommunity Member
asked in Your iD Account & App.
Separate accounts for different sims?

I pay for a 2 sims, one  for my daughters phone & one for mine. Before the new App I could just have a separate account for each sim which she could log into and check her data usage without accessing my sim account. Now both accounts seem to have to registered under the same account/email ie mine. Is it possible for her to check her data usage only without accessing my account??

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Tom
iD Mobile Employee
Phill J
New
 Contributor
Phill JNew
 Contributor
asked in Your iD Account & App.
Can't switch between accounts

I have 3 accounts with ID mobile, and can access 1 of the accounts.  The other 2 accounts show in the app, but are grayed out and not able to be selected.  

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N
iD Mobile Employee
Sarah Lees
Community Member
Sarah LeesCommunity Member
posted in Your iD Account & App.
adding id

Number transferred over but no confirmation message so can’t add phone to my plan 

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Tyler
iD Mobile Employee
B
Community Member
brianbarrs111Community Member
posted in Your iD Account & App.
updated id app and caanot now log in.

UPDATED APP AND CANNOT NOW LOG IN

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Daz_S
Gold Contributor
J
Active Contributor
jeanintheukActive Contributor
asked in Your iD Account & App.
2 Factor login

There’s no 2 factor authentication on your website . Someone could login and end your contract or do other stuff to your account .

2126
Daz_S
Gold Contributor
J
New
 Contributor
JJ148New
 Contributor
posted in Your iD Account & App.
iD App does not show contract information

Hello,I started a contract with iD mobile just over a month ago and I still am unable to see my contract information in the app.There seems to be no way to update my information, is this a common fault? 

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Tom
iD Mobile Employee
Paul Mangan
Community Member
Paul ManganCommunity Member
asked in Your iD Account & App.
New ID mobile app

I have been informed that I need to download an updated app as at the moment I cannot access my personal information. I have an iPhone 7 with the latest ISO 15 ; however the updated app says it is only suitable for ISO 16 and above.Any advise? I have spoken to a Customer Complaints advisor but of no help

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Tom
iD Mobile Employee
Y
Community Member
YumyumchickenfeetCommunity Member
posted in Your iD Account & App.
problem with my account

A month I bought a Samsung ultra contact and my sim wasn’t transferred with the new number also no payments have gone out of my account. How do we get this resolved

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Tom
iD Mobile Employee
C
Community Member
cwfamousCommunity Member
posted in Your iD Account & App.
Adding another phone number on app

I have 2 id mobile numbers but the 2nd one i can't add to the app or via app on the web. It errors with the details are incorrect but they are not. Please advise. Thanks. 

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Tom
iD Mobile Employee
I
New
 Contributor
Iain80New
 Contributor
asked in Your iD Account & App.
Address edit 'Street name' text box doesn't work

Hello, I'm trying to edit my home/billing address in the app. I've managed to change all other lines ( postcode, town, etc ), but the street name box is totally unresponsive. The cursor will appear in the box but I can't delete the current information, nor add any other text. Please help!

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I
New
 Contributor
A
New
 Contributor
a_pNew
 Contributor
asked in Your iD Account & App.
Password reset emails aren't being sent

I recently changed my email on the ID app, so I was logged out and asked to sign in with the new email, but when when attempting to log in with the original password it wasn’t accepting it, despite me not having changed it. I have tried to reset my password using the forgotten password link, but when I enter my email address the emails aren’t coming through, even after pressing the re-send button multiple times.I’ve tried this on multiple browsers but the issue persists, and I’ve also checked my spam emails and they aren’t landing there either. Please can someone help me out with this because I really need to change my plan online, but I can’t do this without being able to sign in to my account

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Tyler
iD Mobile Employee
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