Your iD Account & App.

I received a text from iD mobile to say my new sim would be activated shortly.  I hadn’t requested one and on investigation the address on my account had been altered.  Trying to sort this is an nightmare as I have already wasted over 2 hours ‘chatting’  to 4 different agents.  They wouldn’t do anything as my address didn’t match the one on the account (no as the scammer had altered it).  My question is how do I now cancel my contract with them (pay monthly so no problem) when I cant log in my account? Then I have to contact everyone who has my mobile number (friends, doctors, nhs, etc) to amend to a new one.  How come it’s easy for a scammer to do this? 

How do I get intouch with customer service as I can't get into my id mobile app

New customer joining 14th November.  Trying to open up iD mobile app, but doesn't seem to like my surname stating doesn't match your records.Can you please help me  - thanks Jane 

Hi, I’m having trouble logging in to my account. I’ve entered my details correctly, but the system doesn’t seem to recognise them, and I keep getting stuck in a loop without any option to take a different action or reset anything. At the moment, I’m unable to log in or view my plan details at all. Could you please advise me on how to resolve this and regain access to my account? Thank you for your help. Best regards,Simon

Hi, I’m having trouble logging in to my account. I’ve entered my details correctly, but the system doesn’t seem to recognise them, and I keep getting stuck in a loop without any option to take a different action or reset anything. At the moment, I’m unable to log in or view my plan details at all. Could you please advise me on how to resolve this and regain access to my account? Thank you for your help. Best regards,Simon

I have repeatedly attempted to register my account and am unable to do so. So how can I cancel my account immediately. I have no wish to continue with idmobile

Hello my contractor is due to run out and I want to change my number to another Contract that I have with yourselves and I am going to start using that one and close this one down however I do not know how to change my existing number onto my new number

I’m trying to regain access to my account, but the process is broken. I have (I think) a data only SIM, and the authentication codes are never received, so I can never log in to my account.

My Data Service has been poor this week, listening to internet radio out and about at lunch, and it has been dropping in and out quite often, which is unusual as for the last 18 months its been great, this was the reason i moved to iD from my previous network that kept dropping out!I hope this is just a blip, or I will need to move on again!  

my content filter is off but still cant access all websites, how do i resolve this?

ID Mobile, i am unable to receive or make calls. I can only connect and call via whatsapp.I my number is called directly, the call gets a message the phone cannot be reached or to an answer machine…. there is no ringing to connect, this has been going on for months

Hi,I have changed from O2 and have also taken my number with me.eSim is set up and I can receive texts and use the mobile internet. When I want to log onto the ID app, giving my existing number (the one that I have taken with me), surname and DOB - I get the message ‘Sorry, your details do not match our records”.Any help would be greatly appreciated!!Andre

Hi, Ive had the app and never previously had an issue. The app has signed my account out and now I’m unable to log in. I try to request for my password to be reset but I don’t receive an email for me to be able to do this. How can I reset my password and regain access to the app. its the same when trying to log in online.

I want to upgrade but the offers you have don't match what I've seen in car phone whearhouse 

I recently started a new contract having closed another a few months ago.I initially managed to set my new number up on my account but now it’s saying ‘details don’t match’ when I’m trying to log in. I’m using descktop and not the App.Can anyone help? It’s so irritating not being able to call and speak to someone to resolve this for me.  TIA

I want to check how much it'll cost me to buy out my contract and when I click the leave I'd mobile link. I get a cloud flare Error 1016?Can't resolve it from my side, any help?

I'm trying to switch my old mobile number to ID Mobile. I already have a plan open sign ID. I have my PAC code from my previous operator. I can't request the switch because the switch form isn't working. Every time I try to complete it, it says "oops there's a problem, please try again". I've tried contacting live chat but it says it's closed (despite it being open as per it's operating hours). How am I meant to request my switch?! I've just joined ID - not exactly a great first impression...

I’ve just opened the app and it’s told me to re-register with my old details.Step 1: It asks for phone number, last name and DOB.Step 2: After filling this in, it shows a screen to enter a code that’s sent by text message.Step 3: In order to get the code from the text message, I have to switch to my messaging app.Step 4: When I switch back to the ID mobile app, I’m deposited back to the beginning of Step 1 and it requires a new code, the one sent in the first text message doesn’t workStep 5: Can't continue, stuck in a loop Please help. I’m going mad.

Not a question… just some feedback.I’ve just spoken to Jaron in the Sales department to try and sort an upgrade. I’ve been with you 2 years and wanted to get better deal than I was being offered. Jaron was super helpful, polite and efficient. I wasn’t on the phone for half an hour (like I have been in the past with other providers) and I ended the call not only staying, and getting a deal I was really happy with, but I then passed the phone to my partner who Jaron continued to help and upgrade him too. It was also quite late on a Friday afternoon and there was much merriment going on behind him clearly (which I have no issue with, we’ve all been there!). It must have been tricky for him to concentrate.. but he remained professional and completely focussed on us. A lovely chap who deserves a bit of recognition for representing your company so well! Thank you Jaron!

My mobile data doesn’t work well and only have good internet when connected to Wi-Fi and my signal is fine. 

I got my plan yesterday and installed the esim today. I’ve attempted to keep my old number using PAC multiple times through the app but I keep getting the error when clicking next on the first details page. I’ve done everything recommended by the FAQ to fix the issue but it still happens. I then attempt to contact iD mobile through live chat but everytime it fails to connect me to an agent. What can I do?

I’ve been trying to transfer my number to ID network from another provider but have been unsuccessful. I’ve filled out the transfer form several times, yet I haven’t received any confirmation email or SMS regarding the submitted requests.I’ve also tried contacting ID support through live chat multiple times, but there has been no response. It feels like the company is hiding behind technology, leaving customers with no real way to reach a representative for help.As a frustrated customer, I no longer wish to continue facing these issues. I would like to cancel my contract immediately so that I can move to a different provider who can offer proper assistance and communication.Please confirm the cancellation process at the earliest.

I’m a new customer and my phone is working correctly, however when I’ve tried to register for the ID mobile app I manage to get through as far as verifying my mobile number. It says it will send me a verification security code but the text NEVER comes through. I’ve been trying for 2 weeks now on different occasions. I’ve tried turning it on and off, I’ve tried through the web browser. I now have a replacement SIM card because ID mobile thought this one was faulty but I can’t activate it without a verification code which AGAIN isn’t coming through. Please could someone tell me how I can fix this or get around it or even just talk to a human being that works for ID Mobile and can help solve my problem. Many thanks. 

Hi,I placed an order for an ID Mobile SIM using the link for a £60 Amazon voucher (administered by Giftcloud) via the Money Saving Expert website. I received a confirmation email “An Update on your Gift” from ID Mobile thanking me for my order and asking me to complete my order on the ID Mobile website to receive the voucher, which I duly did. I can evidence this via emails showing I now have the ID Mobile SIM and that I am paying monthly by DD. I followed all the instructions, allowing cookies, watching my spam folder, no ad blocker etc.I expected the Giftcloud voucher for £60 for Amazon in Sept (after 120 days) but this has not arrived. I have checked my spam email folder to be sure.I have tried resolving this via Giftcloud, and they asked some several data points (email/date/transaction no/order no) to investigate, all of which I have except for an Order Number. I have checked all my emails and texts from ID Mobile but I cannot find an Order Number.

I can’t get into my I’d app