Your iD Account & App.

Hi, Ive had the app and never previously had an issue. The app has signed my account out and now I’m unable to log in. I try to request for my password to be reset but I don’t receive an email for me to be able to do this. How can I reset my password and regain access to the app. its the same when trying to log in online.

I want to upgrade but the offers you have don't match what I've seen in car phone whearhouse 

I recently started a new contract having closed another a few months ago.I initially managed to set my new number up on my account but now it’s saying ‘details don’t match’ when I’m trying to log in. I’m using descktop and not the App.Can anyone help? It’s so irritating not being able to call and speak to someone to resolve this for me.  TIA

I want to check how much it'll cost me to buy out my contract and when I click the leave I'd mobile link. I get a cloud flare Error 1016?Can't resolve it from my side, any help?

I'm trying to switch my old mobile number to ID Mobile. I already have a plan open sign ID. I have my PAC code from my previous operator. I can't request the switch because the switch form isn't working. Every time I try to complete it, it says "oops there's a problem, please try again". I've tried contacting live chat but it says it's closed (despite it being open as per it's operating hours). How am I meant to request my switch?! I've just joined ID - not exactly a great first impression...

I’ve just opened the app and it’s told me to re-register with my old details.Step 1: It asks for phone number, last name and DOB.Step 2: After filling this in, it shows a screen to enter a code that’s sent by text message.Step 3: In order to get the code from the text message, I have to switch to my messaging app.Step 4: When I switch back to the ID mobile app, I’m deposited back to the beginning of Step 1 and it requires a new code, the one sent in the first text message doesn’t workStep 5: Can't continue, stuck in a loop Please help. I’m going mad.

Not a question… just some feedback.I’ve just spoken to Jaron in the Sales department to try and sort an upgrade. I’ve been with you 2 years and wanted to get better deal than I was being offered. Jaron was super helpful, polite and efficient. I wasn’t on the phone for half an hour (like I have been in the past with other providers) and I ended the call not only staying, and getting a deal I was really happy with, but I then passed the phone to my partner who Jaron continued to help and upgrade him too. It was also quite late on a Friday afternoon and there was much merriment going on behind him clearly (which I have no issue with, we’ve all been there!). It must have been tricky for him to concentrate.. but he remained professional and completely focussed on us. A lovely chap who deserves a bit of recognition for representing your company so well! Thank you Jaron!

My mobile data doesn’t work well and only have good internet when connected to Wi-Fi and my signal is fine. 

I got my plan yesterday and installed the esim today. I’ve attempted to keep my old number using PAC multiple times through the app but I keep getting the error when clicking next on the first details page. I’ve done everything recommended by the FAQ to fix the issue but it still happens. I then attempt to contact iD mobile through live chat but everytime it fails to connect me to an agent. What can I do?

I’ve been trying to transfer my number to ID network from another provider but have been unsuccessful. I’ve filled out the transfer form several times, yet I haven’t received any confirmation email or SMS regarding the submitted requests.I’ve also tried contacting ID support through live chat multiple times, but there has been no response. It feels like the company is hiding behind technology, leaving customers with no real way to reach a representative for help.As a frustrated customer, I no longer wish to continue facing these issues. I would like to cancel my contract immediately so that I can move to a different provider who can offer proper assistance and communication.Please confirm the cancellation process at the earliest.

I’m a new customer and my phone is working correctly, however when I’ve tried to register for the ID mobile app I manage to get through as far as verifying my mobile number. It says it will send me a verification security code but the text NEVER comes through. I’ve been trying for 2 weeks now on different occasions. I’ve tried turning it on and off, I’ve tried through the web browser. I now have a replacement SIM card because ID mobile thought this one was faulty but I can’t activate it without a verification code which AGAIN isn’t coming through. Please could someone tell me how I can fix this or get around it or even just talk to a human being that works for ID Mobile and can help solve my problem. Many thanks. 

Hi,I placed an order for an ID Mobile SIM using the link for a £60 Amazon voucher (administered by Giftcloud) via the Money Saving Expert website. I received a confirmation email “An Update on your Gift” from ID Mobile thanking me for my order and asking me to complete my order on the ID Mobile website to receive the voucher, which I duly did. I can evidence this via emails showing I now have the ID Mobile SIM and that I am paying monthly by DD. I followed all the instructions, allowing cookies, watching my spam folder, no ad blocker etc.I expected the Giftcloud voucher for £60 for Amazon in Sept (after 120 days) but this has not arrived. I have checked my spam email folder to be sure.I have tried resolving this via Giftcloud, and they asked some several data points (email/date/transaction no/order no) to investigate, all of which I have except for an Order Number. I have checked all my emails and texts from ID Mobile but I cannot find an Order Number.

I can’t get into my I’d app

I am in a similar situation. I’ve got a few numbers with IF mobile but never been able to size the app as the security code when registering never comes through to my email

HALP!!!!!! Why can’t I send a message/reply to short codes- business ones I’m not worried about but NHS & HMRC etc use short codes & I can’t reply or respond - please help !!! thank you  

Afternoon folks Daughter turned 18 on the 5th of October. We had setup a SIM only account for I believe 12 months, we did not receive an email, but we have noticed the direct debit being setup. We tried to speak with someone online but they could not help. Our daughter is  AutisticSelective MuteDeafGLOBAL Development Delay  We have a Guardianship order from the Scottish courts to deal with Financial and Care needs  What we are looking for is the initial email with the esim attached so we can add it to her phone. But the online chat person just said email documents@idmobile.com The reply from that was saying it was ONLY for sending documents. Any ideas what else to try

I have also set up FaceId which is also now not working with error number ApiError 6

Why are ID mobile charging me for two separate plans instead of just one plan like it’s always been?

I selected 07/10 for my PAC switch day. Kept on using my old Vodafone SIM card until the afternoon of the 7th and then I lost all network coverage for this, so I popped my ID sim in and thought the switch was nearly complete. I’m now 2 days delayed and my ID sim and Vodafone sim both have no network/coverage. My old Vodafone number (the one I’m trying to keep) has been switched off and I can’t make or receive texts or calls from new ID number. I can’t even log onto my ID app as it’s sending a confirmation code to my Vodafone number, which I can’t access. I’m really stressing out and not sure what to do, but it’s a shame you can’t talk to someone directly. I’ve tried the live chat about 10 times, but never get through to an agent and I’ve sent a message on Facebook, but still waiting for a response. does anyone have any advice on what to do? thank you!

Hi For some reason, I don't have my son's phone registered to the account with the other two contracts I pay. He's lost his phone today, and I can't sort a replacement because I can't log into the account when it sends a text to a number we can't access with the phone missing.  Please advise,  Kindest regards,  Claire

Afternoon folks Daughter turned 18 on the 5th of October. We had setup a SIM only account for I believe 12 months, we did not receive an email, but we have noticed the direct debit being setup. We tried to speak with someone online but they could not help. Our daughter is  AutisticSelective MuteDeafGLOBAL Development Delay  We have a Guardianship order from the Scottish courts to deal with Financial and Care needs  What we are looking for is the initial email with the esim attached so we can add it to her phone. But the online chat person just said email documents@idmobile.com The reply from that was saying it was ONLY for sending documents. Any ideas what else to try

My 2 year contract came to an end recently and usual I renewed via the same currys. There was no difference in my contract yet it appears for the first time my data rollover has not moved forward. Is this a change by iIDmobile as I do not recall this happening before when I have renewed?

According to the app, my contract runs out in June 2026 but I think it should be before this? There was an issue a while ago where my number was hijacked and in the process of sorting it out, I think my contract has extended without taking into account the period of time before the invident.

Cuckoo (eero Pro6) broadband kapootUsing Mobile Data for past few days and then last night I started seeing issues with certain APPs saying Not Connected, No Internet - type error messagesWeirdly some Apps work, but some don't and as per, the ones I use more often are in NOT category. Few examples: Chrome is allowing full access to all pages. But, it does state NO INTERNET CONNECTION along the top of the page. It does fall over when I try to open Google Account to check connected devices, etc. Eero app is allowing access, but after I log into account and select START SET UP Button, it timesout and error states CANT DETECT MOBILE CONNECTION.  Abs no doubt I have disabled something on settings or within Developer but unsure what and scared to factory reset in case i lose the lot as recovery email is old employer which i dont have access (daft I know).    

I’ve added a user to my account but now my app is stating PLAN DISCONNECTED and I can’t see any details