I would like to activate this again I could not log into my app without this I would like You like send me one immediately please thank you for helping 

I would like to activate this again I could not log into my app without this I would like You like send me one immediately please thank you for helping 

Hello, I need to update my surname before I upgrade 

Can’t log in. All details are correct. How can I delete my log in details held so I can re register. 

​@Lamiya C can you please help? I moved to Id mobile two weeks ago and am unable to recover calls and texts. I think it’s to do with CLI as have tried all the fixes suggested. Nothing works. It has been really stressful and I keep going round in circles and not getting any help. I am waiting for a call from the technical support but can’t revive calls so that won’t happen!!It is a massive pro me and stopping me from accessing bank accounts as can’t receive OTPs. Can you help please ??

​@Lamiya C can you please help? I moved to Id mobile two weeks ago and am unable to receive calls and texts. I think it’s to do with CLI as have tried all the fixes suggested. Nothing works. It has been really stressful and I keep going round in circles and not getting any help. I am waiting for a call from the technical support but can’t receive calls so that won’t happen!!It is a massive problem for me and stopping me from accessing bank accounts as can’t receive OTPs. Can you help please ??

How do i activate my account  

I can see from previous posts this is a historic issue so how do I get my gift cards working please? I received them quickly after placing SIM only orders on 26th August 2025 but went to use them yesterday and one comes up with error and the other says balance of zero when I checked the cards using the online balance checker

I have paid for 200gb per month on a 24 month contract. It is made up of 150gb with 50gb loyalty bonus. When it didnt arrive my first month on the 24th i contacted customer service & they assured me it will be added automatically when the 150gb runs out. However my 150gb has now run out but the 50gb hasnt been added. The bot has not solved it & customer service is closed till 9am tomorrow? What am i supposed to do for the next 13 hours with no data? Stand outside a take away to get on the wifi which is what i am having to do to write this message? Come on id mobile at least deliver what customers have paid for.      

Is anyone able to tell me why my 25GB contact renewed this month and only gave me 23.9 GB of Data. Rather than the 25GB im paying for???As Customer service cant give me and answer 

I placed an order and I want to change the color of my iPhone. How can I do that?

Hi,when I got my new phone I transferred over my old number but when I call/txt some people the number that came with the phone keeps coming up. How can I this be sorted please?

Hi all I ordered I'd mobile sim cards with an offer of amazon vouchers direct on the ID app, but they have not arrived.... Does anyone have any experience of this? Stuart 

Please can you delete my community account.

I have been unable to use my id mobile app for few days. I manage to log in into the app but app is not working. What is going on?

I signed up through the money saving expert deal, expecting to receive am Amazon gift card. I waited the 120 days, sent an enquiry to the third party voucher teamand was told I had to wait another 20 days. I enquired again after this time and was told that my order had not been tracked and I wouldn't be getting the gift card. I am very frustrated as cannot get in touch with anyone to chase this. Can anyone help?

I reset my phone and lost my e-mail and phone number. 

I would like to delete my ID Community account and all data including posts. Please can this be done so my name is removed? Many thanks 

I need to access my other two phone numbers log calls I cant seem to access them on the app i have 3 phones all together but only one shows up on the app

Hi, I'm new to ID Mobile and I've downloaded the app and created an account. When I go to add my id mobile number, I enter the number, my last name and date of birth but then just keeps saying error try again. I've tried on the web a number of times same as the app. Any help? Thanks. 

Can’tadd my phone number in the app says error 

Email from ID mobile correctly informed me that my 2 year contract is up in a few days.  Went to it's site and ordered an upgrade, but this did not include transferring my number.  Tried to obtain PAC, but to no avail.  2 years ago I ordered my SIM only from mobiles.co.uk which with ID mobile seem to be part of Carphone Warehouse.  Confused that I received notification from ID mobile but won't recognise my existing number, which I must keep.  What did I do wrong?  Any advice on how I proceed?

Hi, I purchased another sim plan from you but can't see it on my account. How can I add my second plan to view it in app 

I need to speak to a human being pls

I added another plan to my account for my wife. On my iD app I now have 2 plans both in my name. Can I rename the wifes plan with her name to make it easier to manage the plans?