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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,055 Topics
  • 3,979 Replies
1055 Topics
T
Community Member
posted inYour Phone & SIM.
sim not supported
Brand new contract from Id mobile with new sim and new iPhone 15. Saying sim not supported - this phone number can't be transferred because your account is eligible!!! I have transferred my sons data over to this phone from his other phone now it's wiped his mobile data from his old number!!??
982
Tyler C
S
New
 Contributor
asked inYour Phone & SIM.
new mobile calls appear to come from number i brought across but sms come from different number..maybe the id mobile sim number
I have recently joined id mobile. I have been calling people with no issue but recently I needed to get in touch with a handy man...I called him and he asked me to text through details and when I did I never heard back from him. I called to ask why and he said that a message came through but from a different number. I am guessing that when I moved my number across this was synced for call but it has not been for sms and therefore the id mobile sim no is being attached to sms messages .can you please fix this Chris
2795
Lauren K
C
New
 Contributor
asked inYour Phone & SIM.
Can't make or receive calls since 23 Sept (but can receive texts) London, UK
Am not 3G, have the ID logo top of screen. No bars. Have tried all recommended fixes but nothing. Can’t find how to request replacement SIM on line. Chat box takes you round in circles. Live chat, agent came in, dropped out without anything, wait time increased to 41 mins then 221 mins. Curry’s not seem to offer ID SIM (only another brand). What to do?! thank you
35814
Daz_S
M
Active Contributor
asked inYour Phone & SIM.
Pixel 8 pro overheatung
I have a contract Pixel 8 Pro phone and it looks like it is suddenly over heating. This is since the battery ran out plugged it in to charge and now it is randomly rebooting itself with a battery temp of 37c. How do I go about getting a replacement Pixel 8 Pro with ID mobile.
603
M
T
New
 Contributor
asked inYour Phone & SIM.
phone number not transferred correctly plus replacement sim not working
my phone number has not been carried over properly to my new phone, some people still get a txt from my original number some people receive a txt from a different number i moved to id at the end of sept and bought a google pixel 8, i chatted with someone about the problem and they sent me a replacement sim and said it would be linked to my original number however when i’ve used the new sim it just says emergency calls only
1005
Kash M
Dina Channing
Community Member
posted inYour Phone & SIM.
misrepresentation
I have a lot of issues here, I was presented by this deal of a fixed £5 a month I also capped the account at the same rate, why am I suddenly issued a bill of £10 a month? This offer was entirely misrepresented. What should I do? Are you aware this deal was misrepresented on your website. I am very confused. I would appreciate your advice and support. Many thanks
332
andewhite
Siobhan Aspen
Community Member
asked inYour Phone & SIM.
Number switch
Hello, My number hasn't switched over and I filled out the PAC number when I bought the phone and the transition was yesterday. I really need my number up and running as I have a newborn and waiting for Dr's and other appointments to get in touch. Thanks Siobhan
3393
Tyler C
K
New
 Contributor
asked inYour Phone & SIM.
Lost Transaction Number
I seem to have lost the email containing my Transaction Number. I need it ASAP to change my number.
1534
Daz_S
Lilly Sakayam
New
 Contributor
asked inYour Phone & SIM.
my phone number has not switched over after 14 days
I had confirmation that phone number has switched over after going live with ID mobile with the requested pac number. It seems that one can ring my old phone number but I can’t seem to pick the call and when messaging back one can see only the ID phone number. It has been almost 14 days. My previous provide has confirmed 14 days ago that it was switched over and I am no longer with them
1785
Daz_S
P
New
 Contributor
asked inYour Phone & SIM.
Sim not recognised on S23
My Samsung S23 doesn't recognise that there is a ID sim inserted. It has worked ok for the last 15 months, but I tried to add a E sim to my phone this morning and this was not successful, and in the process I seemed to have lost connection to the ID sim. The phone now states that sim1 is by an unknown provider and unknown number. It thinks there is no sim and there is no service. Any ideas on how to solve. Paul
2087
Daz_S
Jacqui Bardelang
Community Member
asked inYour Phone & SIM.
Cannot access my online ID account because my phone number is not working
I received a text a few days ago to say my SIM activation is in progress even though I’m mid way through a contract with ID. I try to log on to the app but it sends me to the page to input my number, surname and date of birth and when it says it has sent a text to authorise my login I can’t receive it. I can send or receive any texts/calls or use data since that text. No idea what’s wrong.
1362
Kash M
Giovanni Battimiello
New
 Contributor
asked inYour Phone & SIM.
changing sim card
My contract is ending this month. Can I change SIM card ,from Vodafone to Three?
534
Tyler C
Linda Davis
Active Contributor
asked inYour Phone & SIM.
Number not recognised by electric gate
A mobile number and sim card are set up to open the electric gate. My phone will not open the gate - the designated number says ‘ number not recognised’ and will not open the gate. All the other phones we use to open the gate work. Only mine. What’s the problem ?
71019
Tyler C
Cedric Walker
Community Member
posted inYour Phone & SIM.
cefricwalker
I have just received new sim I need.activate
131
Matthew T
G
Active Contributor
posted inYour Phone & SIM.
i cant text or make phone calls
I have been with ID for nearly 3 weeks & the service is atrocious!! I can’t make phone calls. I tried phoning ID complaints 3 times today & it said called failed!I can receive texts from Samsungs but can’t reply. I been to curry’s & they gave me a new SIM card but still not working. I’ve done a network settings reset. I am paying for a contract that I can’t use. I want to cancel, give my phone bank & go with a reputable company
25120
Tom
G
Community Member
asked inYour Phone & SIM.
Phone keeps changing my number.
So I’ve been with Id about 3 ish months now. Had real trouble changing my phone number over. Jumped through a lot of hoops to get it working. Then about 2 weeks ago my phone changed the number back to the ID number and not my actual number. iMessage won’t work. I’ve tried doing all the things I had to last time. Settings> phone> inputting correct number. But it won’t take, or save it. I’ve tried hard resets. Turning all iMessage etc off and on again. Nothing is working and I’m expecting calls from jobs I’ve applied to. Can someone please help me?
2731
Tom
Brett Clifton
New
 Contributor
posted inYour Phone & SIM.
texts
Hi. My texts aren’t sending? I’ve done everything it says on the community page, and also removed the sim etc but still not working.
435
Tom
Therabble
New
 Contributor
asked inYour Phone & SIM.
Unable to make or receive calls!
I recently switched from EE and having second thoughts already 😡 I cannot make or received any calls from home and no signal at all in my car Please help
674
Tom
L
Community Member
asked inYour Phone & SIM.
4G to 5G phone upgrade
I have just upgraded my phone. My old phone was 4g and my new phone is 5g ready. Can I use my old sim in my new 5g ready phone or do you need to get a 5g sim to access 5g network? Thanks.
3282
Tyler C
N
Community Member
posted inYour Phone & SIM.
no sms on new sim
Properly set up phone yesterday but sms isn’t working. Couldn’t receive WhatsApp verification and can’t text non iPhone phones.
431
N
B
Active Contributor
asked inYour Phone & SIM.
Wi Fi hotspot not working with iD?
Hi, since joining ID Mobile both mine(iPhone 15) and my wife’s (iPhone SE) iPhones can no longer tether to our IPads. I What are we missing? Is tethering not possible with iD ?
19607
Tyler C
Sam Willscorb
New
 Contributor
asked inYour Phone & SIM.
how do i transfer a number from an old pay as you go sim?
I have an old number on a t mobile rolling contract. ( Used for work purposes ) For sentimental reasons I need to transfer this number over to my new contract. How do I do this please? TIA
2853
Tyler C
E
New
 Contributor
asked inYour Phone & SIM.
Phone will make call saway from home, but not at home
After months of having no problems making calls from home, my phone will n o longer do this, but was fine when I went into the local Currys store today (about 2.5 miles from home).
11514
Tyler C
W
New
 Contributor
posted inYour Phone & SIM.
phone seized
Hi my phone was taken by my ex partner its now with the police they have seized it from her i need a copy of my contract, proof of purchase and potentially the IMEI number to collect it from them plesse can someone email me to help
593
Tyler C
Cheatcodez
Community Member
asked inYour Phone & SIM.
Sim Card not dispatched after 7 days and switch date is very soon
I was told the sim would take 2-3 days so I got it delivered to my partners address while I'm staying for 2 weeks. The day after I ordered I got an email saying my order is delayed and will be dispatched in 3-5 days. It has been 7 days and its not looking likely to arrive before my switch date or when I go back to mine. Its a 2 hour journey.
861
Kash M
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