I recently had my phone stolen while abroad. On arrival back to the UK I got myself a replacement sim from Currys and activated it. Despite receiving a text saying my line is active, and also having 5G and mobile network coverage, my phone only works on Wi-Fi. I am unable to make/receive calls and text messages, and my data does not work. I cannot get hold of ID due to their chat system constantly being down. I have tried restarting phone / resetting network setting ect but nothing works. It’s now been over 24 hours. 

My SIM card doesn’t work 

How do I switch my number over to id as I used a pac code

Just joined ID from EE, transferred my number in the normal way with the PAC code.I'm getting phone calls to my new SIM with my old number as expected, but SMS text messages still go to my OLD SIM even tho it says that is has no service and should be deactivated.My new ID SIM make calls from my old number as expected but sends SMS messages from the number it started with, which should be dead and buried now.Can anyone help? Will it just sort itself out in time?Thanks, Alex 

Just recently signed up to iD mobile, switching from EE. Wanted to keep my number so went through the steps of transferring it over and I received a text today to say the switch had gone through. However I’ve just had a look on my device info on my Apple account and it’s still showing my new phone number for my new phone and my old number on my old phone. How do I go about changing this? Do I need to activate my SIM card? Should I have done that?  I’m receiving all messages and calls on my new phone and have signal. The new number is also showing on my ‘sign in & security’, how do I get rid of this and it’s obviously not being used now that I’ve transferred my old number across. TIA

I seem to have the same issue as a number of other ID mobile customers - I ordered an iPhone 16 Plus, but was delivered an iPhone 15 by DPD. The box was sealed when it arrived, and I opened it before realizing that the phone was not what I ordered.I have followed the process of registering a complaint with customer service, but the 6 business days specified for investigation have passed, and I have no updates on the status of the complaint. Does anyone have any advice on moving this forward? In a phone call with customer service today I was assured that the matter would be escalated and I should wait 72 hrs, but I have no faith that this will produce anything, Is there another avenue to make a complaint?

Tried Live Chat from 9am to 7pm and always unavailable. Useless!!

I purchased two contracts on the same day in the week.But they were being delivered on different days to 2 different addresses I received one QR code for the phone that was shipped and delivered first.And so this was added to the phone yesterday when it was delivered however it turns out this QR code was in fact for the second phone which was delivered today. I still do not have a QR code sent for the other. I tried ordering a replacement sim online but the number that's linked is the wrong sim so I'm in a pickle hereI have removed the esim of the first phone and now I can't get in touch with anyone from customer service. I wish I had the physical sims. That was simple

Hi,I transferred my number from GiffGaff 2 months ago. But still some of my friends see a ID number when I call them.I tried different way that suggested on the website. I tried to chat with customer service but couldn't connect and get helpPlease let me know how I can solve it

Hi,I have successfully activated the replacement eSIM on my Samsung S25, and I can make outgoing calls. However, when people try to call me, they hear a message saying that my number is not recognized. The correct number is displayed under About Phone and SIM Manager eSIM, but the incoming call issue persists.Can you please check and resolve the provisioning for incoming calls?Thank you,Christos 

Hi  I bought a at and t sim in usa added into phone went through registering it now my ID mobile sim not working

Just completed the switch to id mobile using my old number. Everything working except incoming calls , they just go straight to voicemail. Already tried restarting my phone. 

Dear ID Mobile Support,I recently ported my number from Three to ID Mobile. After experiencing issues with SMS showing the wrong number, I requested a replacement eSIM.Since installing it on my Samsung Galaxy S25, I now have no service, and the phone shows “SIM not provisioned.” I cannot make or receive calls or texts.Please urgently activate the eSIM and ensure it is fully provisioned with my correct ported number. I expect confirmation and resolution within 48 hours.Kind regards,Christos

Has my order been processed ?139642732

Have read a few bits here about eSIM. But the 1st part seems to be missing. How do I get an eSIM or the qr code thing to then get it activated ? 

I have reached the end of my pay monthly contract. There is no way for me to move on to sim only on the website or app - the only option I am given is to upgrade. I dont understand how ID can keep charging me the pay monthly rate when my phone is now paid up

Hi  I bought a at and t sim in usa added into phone went through registering it now my ID mobile sim not working

Moved to id mobile a few days ago, using a PAC from my old phone company. Most things moved across fine (emails, WhatsApp, etc) but for some reason my texts are being sent from the “holding” number that is mobile clearly gave me. I tried following the instructions from elsewhere in the Help hub but got a snag: I have to click on settings, then tap “phone”. There IS no “phone”. So the rest of it is useless... 

I was on ID mobile and took out a new contract, I was advised I couldn’t move my number to my new ID contract and had to transfer this to another provider before I could move back to ID. I have transferred my number to EE (completed yesterday) and tried to transfer back to ID today but this keeps failing on the website. Any help?

Please could someone help with downloading esim for Huawei p20

I have tried numerous times trying to switch my number from Lebara using a PAC code, I have put all the details in correctly numerous of times but it keeps saying their is an issue. Please can I speak to someone to get this sorted please? 

ID mobile - can you tell me why this port hasn’t complete ?  I asked for my number to be taken to my new provider and yet some people are asking me have I changed my number because a different unknown number appears. is this yours or O2 issue to resolve?  

Hi I had a contract through my door to say I ordered a I phon  e and had no phone can u check my details please

I am able to use an ID Mobile SIM in my Google Pixel 8 but when I move it to a Nokia 95 it says that only emergency calls can be made. Can the ID Mobile SIM be used in a Nokia 95 for phone calls?

I recently transferred to id, porting my old number across. The eSIM is activated and the ported number is working for everything. However, the number shown as My Number in Settings-Mobile Service is the one assigned by id and I am unable to change it manually. I have checked that the correct number (ie my old one) is registered with FaceTime, iMessage etc. is this a problem and can I change the number shown under My Number?