Your Phone & SIM.

Hello. I may have binned my sim card accidentally before I had chance to register the card. The ID number is 07378516980. How do I go about getting a replacement? Do I request it via mobile.com or directly with ID?

I am using an I PHONE 13 and physical sim. It is an O2 sim and I just pay a monthly fee to ID for sim only. I recently swapped it out for a travel sim while on holiday. Aftetr putting my old sim back I cant dial out or receive calls! ‘ Help please

Hi my Iphone 7 Plus texts are not coming through immediately or not at all. I had a couple of months ago sending texts saying ‘not delivered’ yet they were getting through. I don’t use texts very much so don’t know how long this has been going on. Texts yesterday from ebay and my credit card OTP weren’t coming through. Although when i got a household member to text me today it came through (not straight away) along with a couple of older messages I hadn’t received. Whatsapp seems to be working ok but messages may be slow. My Iphone is old so wont update to Apple version 16 (I’m stuck on 15) don’t know if this is causing it. I’ve tried turning phone on and off but doesn’t seem to work. Any help appreciated. Regards

I joined idmobile over a month ago. I transferred my old number but was also given an e-sim. I am unable to make calls using my primary number so I have to keep switching to mobile data. I cannot make calls or send messages unless I keep switching between primary & mobile data. My primary number & mobile data number are both the same ! Any ideas ??

Hi, can you help. My mobile number has not changed over from my old network but appears on the app when I login. How can I get this fixed?

I am trying to activate my replacement SIM but not receiving the passcode

My sim card never arrived, ive now cancelled my id sim. I've no network for my original number, so need my PAC code sent to my email.

Nearly 3 weeks after porting my number I still can’t use RCS chats. It is showing my new number but the status is stuck in “Setting up...” I believe the problem may be due to the fact that the number is still linked by Google to my old EE SIM, even though it is no longer provisioned. I have an iD e-SIM, so for a period before porting I had both SIMs working, and during that time RCS chats moved to my temporary iD number. I have since successfully got RCS to forget that number but now it doesn’t work at all. (RCS Chats does connect if I re-enable my old SIM, but that is no good since, as I said, that SIM is no longer provisioned.) I have tried every suggestion I can find, including: Clearing cache and storage for Carrier Services and App, including turning WiFi and mobile data off and on in various orders Disabling RCS chat through the Google website Uninstalling updates to Messages app Just waiting for several days Etc. Any more suggestions? Do I need a new SIM?

i’m not getting verification codes through to my phone number which has been transferred over from another provider

My sim has not been working for the last three days

ESim activating… is what it tells me in settings, but the wheel of death keeps on spinning. Any fixes? (have tried the off and on again trick to no avail!)

Hi, I will be receiving a new Samsung phone this week and I would like to know how to transfer my ID esim. Thanks in advance

Hi - I have seen at least one other person have this problem and there is no satisfactory answer on the community. My verified by visa payments from my phone are all being declined and the bank says it’s because the phone switch to ID has not been done properly. Thanks for any help as this is really turning into a problem for me. Visa are declining every payment. Cheers

Hi since moving over to ID mobile I have not been able to send any sms text messages, everything else is working just not sms. after reading the community comments I have followed them but have not been able to change my phone number can you advise what to do please? thank you

Hi there i purchaced a new gone and gave puk code for keeping my number but my new fone is still on the number i recieved with my phone and not the number carried over from o2

Hello, I have my pack code. I need to transfer my number over. I tried on site. It didn’t work.

Hello, I have a problem with my phone number. I can make outgoing calls and use mobile data without any issue, but all incoming calls are immediately disconnected without ringing. I have already tried: Turning off Wi-Fi Calling Using the code ##002# to disable call forwarding Restarting the phone None of these helped. Please check if there is any block or restriction on my account or SIM that could cause this. Thank you for your assistance.

Hi I want to upgrade but your offers are extremely poor. You want me to pay £24 and £99 upfront for a pixel 9a! That's terrible for a existing customer

I have a SIM card in my car that has been working for at least a year. However, about 3 months ago the data stopped working. If I move the SIM to a phone then everything is working. Moving it back to the car and I get no internet connectivity. The car company (Land Rover) manual says to check with mobile provider as some devices are blocked from service. How do I find out if the SIM is enabled for cars as a device?

I’m looking for the original phone number I had when I first got my ID sim (before I changed the number to match my previous sim). I need this to track a phone call. Any way I can find this out?

Hi Incoming calls (not WhatsApp), can't come through as it tells them call forwarding is active, different people have tried me, all get the same. Checked in settings call forwarding not active and no number set, turned phone on and off, still the same. Can anyone help please ?

Hello all I have been with ID for several months, until recently everything worked fine. I have just come back from abroad and can’t place or receive calls. I’ve had the same problem trying to contact several numbers: When I call, I see their number on the screen but it doesn’t ring like it did before (and the called person does not see a call incoming) When I am called, nothing happens but when they hang up I get a text saying I have a missed call. Regards Raphael

Hi I am unable to gain access to the ID app or website as it requires a one time password to my mobile number, however i have lost the sim card and am unable to receive the code. I need to access this account as my contract is on a 30 day rollover and i have ordered a new sim card which i need access to the app to update the new sim to my old number as i need it to access other bank accounts etc i have with it Please can you help me gain access to the ID app

its says the line is on but it says no service contact id

Hi Any advice please i am using an Iphone 15 and just upgraded. Reason for upgrade is when I went to make an outgoing call the phone dials out but I get no sound- the other person is dialled but they’re is no sound either end. The same thing happened on my old iphone. I tried a complete reset on my old phone and thought the issue was the phone. However the new phone is doing the same thing any idea on how to fix this please?