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Android

All the latest news, tips and tricks for Android devices

  • 169 Topics
  • 567 Replies
iD Mobile
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iD Mobile
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How to download Android apps from Google Play

The Google Play Store has more than a million apps, games and digital content just waiting to be downloaded and installed on your Android de...
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iD Mobile
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iD Mobile
started this topic

How to switch from iOS to Android

Planning on switching your phone and operating system from iOS to Android? Here’s everything you need to know… Get the ‘Google Drive’...
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169 Topics

dustybin154

phone freezing
Solved

I have a Sony Xperia 10 that I have on an I'd mobile contract that keeps freezing and becoming unresponsive to touching the screen how do I go about getting it exchanged?

13 2
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14 hours ago
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dgtierney87

Pixel XL 2 Charging fault
Question

My pixel XL 2 turns off when a charger is put into its port, I have tried cleaning out the connectors, using a different charger and resetting the phone but this issues still persists. At times it will just turn itself off without a charger plugged in but this is fairly irregular, thankfully. Any...

8 1
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4 days ago
Sanorm

issue with battery and performance (Huawei PSmart)
Solved

I have an old model Huawei PSmart around 18-20 months old contract expires January 20. Lately the battery only lasts around half a day with normal usage, less with heavy. Even not being used and on standby it's lucky to make the day. The performance is also severely reduced and apps that previously...

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4 days ago
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Jbygrave Civilian

Wifi calling but no VoLTE in either Note 9 or S9.
Question

Hi. Joined iD this week on Paym plan. Wifi calling works fine but no VoLTE/4g calling. Tried with a few phones including Note 9 and S9 - both bought directly from Samsung UK, neither show VoLTE. Checked coverage and 4G calling enabled in my area. Phone is setup right, used VoLTE with EE before....

20 3
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8 days ago
Nikiana

faulty charger
Solved

Hi, I recently bought a Google Pixel 3a on a monthly plan through ID. I LOVE the phones but unfortunately the charger has stopped working. Not sure whether it is the cable or the plug that is the problem . It's definitely not the phone as I can charge it using other people's chargers. Just wondering...

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14 days ago
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my_phone_no Civilian

Galaxy S7 - ACtivate WiFi Calling
Question

I'm looking to set up WiFi Calling with a Galaxy S7. The phone shows on the list of supported devices, however, it was originally on EE, where the service could be enabled under the dialler options. All the latest firmware updates - But the Wi-Fi calling option does not appear with an ID Mobile SIM...

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22 days ago
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JamesID Rookie

4G Calling (VoLTE) on Honor Play
Question

I am trying to move to iD Mobile as my phone - Honor Play - is supposed to work with 4G Calling (VoLTE) and Wi-Fi Calling. I can get Wi-Fi calling to work although it is disappointing that it only works if there is weak mobile signal rather than whenever suitable Wi-Fi is available. Is it possible...

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4 days ago
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Adam1986 Civilian

Xiaomi Mi9se will not connect to iD network

Bought my daughter her first phone and what a fantastic phone it is. Having used Xiaomi on o2 with no problems for the past two years I thought this would be the same with her new phone. Got her an iD contract to put in the phone but no matter what I do it doesn't work. I put the APN settings and ge...

39 3
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1 month ago
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umi Civilian

Nokia 7.1 "CP Client" notifications
Solved

Hi all, Yesterday I bought an unlocked Nokia 7.1 and put my iD SIM in it. It worked fine in the evening, but today (starting around noon) I occasionally get these odd notifications that you can see in the first screenshot I have attached: "CP Client New provisioning message" If I then tap on the n...

130 5
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29 days ago
Chrispy

Sony xz2 no wifi calling option
Solved

I have a Sony xz2, unlocked. Bang up to date software. There is no option to switch on wifi calling in the call menus. I assumed the option would be enabled with a carrier download. It isn't. iD says it supports my phone, it's why I moved to you from 3. But I've reached a dead end with customer serv...

49 1
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1 month ago
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DanPerks Civilian

When will RCS be supported?
Solved

I know a post about this already exsists, but there have been developments. Three Uk, the network ID Mobile operates through, have recently enabled RCS for their devices. When will it be enabled on ID devices, as mine currently is not working with RCS. The Three UK article can be found here

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17 days ago
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koconnor1977 Civilian

WIFI calling not working Samsung S7 Edge
Question

I see a lot of similar topics. New ID mobile SIM in s7 edge (previously with Vodafone and phone unlocked). WIFI calling always worked with Vodafone, required as coverage in house poor. Many, many conversations with id support service who cannot sort (they say enabled) - also apparently getting a cal...

56 3
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1 month ago
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burncpt Civilian

How to get rid of annoying "no voice service" notification
Solved

Hi all, I have a Moto G5 with Android 8.1.0. I have limited or no mobile reception at my house. Since the last major update I get continual (every ~5 mins) notifications with sound, saying "no voice service at your location". I've tried disabling it through the app settings but it's not allowed and...

32 3
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1 month ago
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PmdPix

Pixel 3 dropping off Wifi and 4g
Solved

My Pixel 3 is frequently dropping it's WiFi or data connection. It's infuriating. It reconnects if I restart it or just wait a while, but as I've not had it that long, a few months, I want to actually fix the problem. I've updated everything. Help please 🙂

40 1
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1 month ago
Med2004

Mobile Data not working
Question

Hi my phone has been working properly but recently I have not been able to use my data. I can turn it on but it doesn't provide me with Internet access.

37 1
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1 month ago
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Wlats Civilian

Wifi calling on Samsung Galaxy S9 (Third party)
Solved

Hi, I've just joined iD because my previous provider (Plusnet) didn't support wifi calling. I have a Samsung Galaxy S9, bought second hand through eBay. (The S9 is supported according to this page: https://www.idmobile.co.uk/help-and-advice/wifi-calling). I can make phonecalls using my iD SIM at...

168 7
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1 month ago
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Cmus Rookie

wifi calling on samsung j6 has stopped
Solved

J6 (2018) had wifi calling until a few days ago. It is on the supported list. Have recently ported number from 3 because they stopped their 3 in touch app. Have tried resetting router and network settings, and switching everything off and on. No mobile signal in our area so wifi calling essential. W...

200 16
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2 months ago
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armunro Civilian

New Samsung A30 refuses to register on network
Question

I have a rolling sim only deal with ID mobile, but my new phone refuses to register with Id. Some things I tested, which conforms its an issue with Id Mobile: Phone works with Three sim/network (same as Id Mobile). So its not network or locked. Sim works on old phone which is a Samsung J7 Pro. Trie...

173 4
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2 months ago
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dancake Rookie

Samsung S10+ WiFi Calling
Question

I'm having trouble getting WiFi Calling working on my S10+. I was previously on Three and had no issues with WiFi Calling with them. I have tried disabling/reenabling and restarting the phone, and have also reset all network settings to no avail. I have joined iD within the last week and ported my...

160 9
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2 months ago
Alexjones 2002

Can I use 2 SIMS in my OnePlus 6T
Solved

Hi, I have a one plus 6t which is dual SIM compatible I was wondering could I use a vodaphone SIM aswell as the I'd one or will my phone be locked? I still have 18 months left with iD

73 2
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3 months ago
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jideh

Mobile phone

My mobile is falling apart and I do not think it will survive until when it is due for an upgrade in January 2020. What options if any do I have

80 1
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3 months ago
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skimbleshanks

Nokia 6.1 Screen Unresponsive
Solved

My device has become unresponsive to touch, the phone boots up and the screen displays correctly. Volume and power keys are functioning. I have tried to do a graphics test with no luck, power cycling does not work either. Doing a factory reset yields no results either. Any productive help welcome.

452 1
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4 months ago
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Shiruba98 Civilian

Nokia 1 Plus on iD?
Solved

Hello there. Recently Nokia revealed a number of new models including a bigger version of the Nokia 1 called the Nokia 1 Plus Will it be coming to the iD network soon? Because I won't be able to upgrade until next year and I'd really like to upgrade to one of these (especially the red one!)

80 4
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4 months ago
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ChrisBoulton79 Civilian

SMS won't send
Question

Hi there I have a Samsung J3. For the last week or so I have been able to receive but not send SMS. When I try to send a message I get the error message 'Message failed to send I have tried/checked: Sending a message to myself - still fails Checked the message centre number- it's correct Restart...

114 5
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4 months ago
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Izabela

Can't make any calls or send text messages
Question

Yesterday I was not able to make any of my calls nor sending text messages and still I am not. Why this is happening?! I can't even contact the technical support. Some people could not get through to me as well and when I try make a call it says that 'the number has not been recognised'. When sendin...

134 1
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4 months ago

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