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Android

All the latest news, tips and tricks for Android devices

  • 176 Topics
  • 589 Replies
iD Mobile
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iD Mobile
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How to download Android apps from Google Play

The Google Play Store has more than a million apps, games and digital content just waiting to be downloaded and installed on your Android de...
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iD Mobile
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iD Mobile
started this topic

How to switch from iOS to Android

Planning on switching your phone and operating system from iOS to Android? Here’s everything you need to know… Get the ‘Google Drive’...
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176 Topics

hamoxham

Mobile data suddenly not working - Samsung Galaxy S6
Question

I know there are similar questions on here but literally none of the answers have fixed the problem. I’ve had this ID account for years, and today randomly my data just stopped working this morning. I’m turning it on and there’s no 4G (or 2G or whatever) appearing in the corner of my phone like it u...

73 1
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4 days ago
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Yarrick Civilian

Is Huawei mate 20 pro Dual or single SIM?
Question

https://www.idmobile.co.uk/shop/pay-monthly/huawei-mate-20-pro-128gb-green Is it Dual or Single SIM?

27 1
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28 days ago
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delta32

PUK number when no live agents..
Question

How do I get a PUK number, I've just locked myself out and there are no live chat agents... Why is this information not available in the account settings?

53 2
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1 month ago
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Blinkertoon Rookie

How to enable WiFi calling on LG V30
Solved

I'm a little lost on this issue, as this phone has information on the net about using WiFi calling but it's not in your list of compatible phones. Could you please confirm either way, and if not currently possible, advise how/who might make this happen? Many thanks.

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1 month ago
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mikeyd1973 Civilian

OnePlus 7 Pro wi-fi calling and 4G calling working fine

I'm using a OnePlus 7 Pro and can confirm that both wi-fi calling/VoWi-Fi and 4G calling/VoLTE work without issue. I have EE as my primary SIM for work and my iD SIM as personal - both SIMs quite happily co-exist on wi-fi calling at the same time.

52 1
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1 month ago
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Zainabbmiah

I want to unlock my Samsung S8
Question

How do I unlock the PUK code on my new Samsung S8?

19 1
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1 month ago
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SteMcC Civilian

is there an android (Samsung Galaxy Ace 4) equivalent of the ‘changing imessage number’ solution for post ported number issue/problem.
Question

Hi is there an android (Samsung Galaxy Ace 4) equivalent of the ‘changing imessage number’ solution for post ported number issue/problem. My existing ee number was ported over, my phone/sim worked great for 24hrs but now I can not make or receive texts or calls! i know this has been solved on iPho...

57 3
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1 month ago
dustybin154

phone freezing
Solved

I have a Sony Xperia 10 that I have on an I'd mobile contract that keeps freezing and becoming unresponsive to touching the screen how do I go about getting it exchanged?

33 2
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2 months ago
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dgtierney87

Pixel XL 2 Charging fault
Question

My pixel XL 2 turns off when a charger is put into its port, I have tried cleaning out the connectors, using a different charger and resetting the phone but this issues still persists. At times it will just turn itself off without a charger plugged in but this is fairly irregular, thankfully. Any...

27 1
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2 months ago
Sanorm

issue with battery and performance (Huawei PSmart)
Solved

I have an old model Huawei PSmart around 18-20 months old contract expires January 20. Lately the battery only lasts around half a day with normal usage, less with heavy. Even not being used and on standby it's lucky to make the day. The performance is also severely reduced and apps that previously...

31 1
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2 months ago
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Jbygrave Civilian

Wifi calling but no VoLTE in either Note 9 or S9.
Question

Hi. Joined iD this week on Paym plan. Wifi calling works fine but no VoLTE/4g calling. Tried with a few phones including Note 9 and S9 - both bought directly from Samsung UK, neither show VoLTE. Checked coverage and 4G calling enabled in my area. Phone is setup right, used VoLTE with EE before....

57 3
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2 months ago
Nikiana

faulty charger
Solved

Hi, I recently bought a Google Pixel 3a on a monthly plan through ID. I LOVE the phones but unfortunately the charger has stopped working. Not sure whether it is the cable or the plug that is the problem . It's definitely not the phone as I can charge it using other people's chargers. Just wondering...

42 2
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2 months ago
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my_phone_no Civilian

Galaxy S7 - ACtivate WiFi Calling
Question

I'm looking to set up WiFi Calling with a Galaxy S7. The phone shows on the list of supported devices, however, it was originally on EE, where the service could be enabled under the dialler options. All the latest firmware updates - But the Wi-Fi calling option does not appear with an ID Mobile SIM...

37 3
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2 months ago
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JamesID Rookie

4G Calling (VoLTE) on Honor Play
Question

I am trying to move to iD Mobile as my phone - Honor Play - is supposed to work with 4G Calling (VoLTE) and Wi-Fi Calling. I can get Wi-Fi calling to work although it is disappointing that it only works if there is weak mobile signal rather than whenever suitable Wi-Fi is available. Is it possible...

177 15
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2 months ago
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Adam1986 Civilian

Xiaomi Mi9se will not connect to iD network

Bought my daughter her first phone and what a fantastic phone it is. Having used Xiaomi on o2 with no problems for the past two years I thought this would be the same with her new phone. Got her an iD contract to put in the phone but no matter what I do it doesn't work. I put the APN settings and ge...

78 3
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3 months ago
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umi Civilian

Nokia 7.1 "CP Client" notifications
Solved

Hi all, Yesterday I bought an unlocked Nokia 7.1 and put my iD SIM in it. It worked fine in the evening, but today (starting around noon) I occasionally get these odd notifications that you can see in the first screenshot I have attached: "CP Client New provisioning message" If I then tap on the n...

853 5
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2 months ago
Chrispy

Sony xz2 no wifi calling option
Solved

I have a Sony xz2, unlocked. Bang up to date software. There is no option to switch on wifi calling in the call menus. I assumed the option would be enabled with a carrier download. It isn't. iD says it supports my phone, it's why I moved to you from 3. But I've reached a dead end with customer serv...

75 1
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3 months ago
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DanPerks Civilian

When will RCS be supported?
Solved

I know a post about this already exsists, but there have been developments. Three Uk, the network ID Mobile operates through, have recently enabled RCS for their devices. When will it be enabled on ID devices, as mine currently is not working with RCS. The Three UK article can be found here

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2 months ago
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koconnor1977 Civilian

WIFI calling not working Samsung S7 Edge
Question

I see a lot of similar topics. New ID mobile SIM in s7 edge (previously with Vodafone and phone unlocked). WIFI calling always worked with Vodafone, required as coverage in house poor. Many, many conversations with id support service who cannot sort (they say enabled) - also apparently getting a cal...

71 3
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3 months ago
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burncpt Civilian

How to get rid of annoying "no voice service" notification
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Hi all, I have a Moto G5 with Android 8.1.0. I have limited or no mobile reception at my house. Since the last major update I get continual (every ~5 mins) notifications with sound, saying "no voice service at your location". I've tried disabling it through the app settings but it's not allowed and...

67 3
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3 months ago
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PmdPix

Pixel 3 dropping off Wifi and 4g
Solved

My Pixel 3 is frequently dropping it's WiFi or data connection. It's infuriating. It reconnects if I restart it or just wait a while, but as I've not had it that long, a few months, I want to actually fix the problem. I've updated everything. Help please 🙂

48 1
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3 months ago
Med2004

Mobile Data not working
Question

Hi my phone has been working properly but recently I have not been able to use my data. I can turn it on but it doesn't provide me with Internet access.

68 1
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3 months ago
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Wlats Civilian

Wifi calling on Samsung Galaxy S9 (Third party)
Solved

Hi, I've just joined iD because my previous provider (Plusnet) didn't support wifi calling. I have a Samsung Galaxy S9, bought second hand through eBay. (The S9 is supported according to this page: https://www.idmobile.co.uk/help-and-advice/wifi-calling). I can make phonecalls using my iD SIM at...

233 7
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3 months ago
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Cmus Rookie

wifi calling on samsung j6 has stopped
Solved

J6 (2018) had wifi calling until a few days ago. It is on the supported list. Have recently ported number from 3 because they stopped their 3 in touch app. Have tried resetting router and network settings, and switching everything off and on. No mobile signal in our area so wifi calling essential. W...

252 16
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4 months ago
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armunro Civilian

New Samsung A30 refuses to register on network
Question

I have a rolling sim only deal with ID mobile, but my new phone refuses to register with Id. Some things I tested, which conforms its an issue with Id Mobile: Phone works with Three sim/network (same as Id Mobile). So its not network or locked. Sim works on old phone which is a Samsung J7 Pro. Trie...

280 4
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4 months ago

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