The credit checking process is absolutely abysmal, I took a sim only out in November 2024 cancelled it in December 2024, I want to join back now and keep getting declined 🤣absolutely nothing has changed in my financial circumstances or with the Credit reference agencies!  you need to get a grip it’s a 1 month sim only deal with unlimited for £15 per month I even added a £0 spend cap.  MADNESS 

Hi I'm looking to upgrade my phone and have found a better deal through carphonewearhouse with id mobile rather than just upgrading straight through id mobile is it possible to do so ?

Hi Guys, my order with ID mobile completed on the 14th of March and said it would be delivered on the 18th by Royal Mail. I’ve called them and they have said all they can do is prompt local mail services to send it but that if I haven’t received it by Monday the 24th to get in touch with the sender (ID Mobile) to submit a inquiry into there the parcel is. It’s been some time now I’ve been without a SIM card and id really just love for this issue to be solved. I can’t log into my ID mobile account as when it sends me the text message I can’t receive it as I don’t have my SIM card.Is there anything I can do is it too late to switch to an ESIM? 

So I discovered that when I send an RCS message in Google messenger the wrong phone number is displayed on the recipients phone. I have check the RCS chat settings in messenger and indeed the wrong phone number is shown (it's the original phone number associated with my SIM before porting my number).I have had the phone for around 5 months and it has been fine until the last week with no problems sending/receiving calls or texts.I have tried the troubleshooting steps suggested by ID mobile in the FAQ section which have not fixed the issue.Any suggestions on next steps?

Hi My Moto G10 has stopped sending SMS messages, everything looks normal on my screen however people are not receiving them.I could not see anything that helped on the forum so I posting instead.

Hi how do I find itemised billing in the id App 

Hi all I am after a copy of my itemised bill for two weeks commencing 06/10/2022.So my question is:- Does this exist and can I get hold of a copy?Thanks to all who can help

I recently moved to ID Mobile from O2. I have a new Samsung Galaxy 24FE which worked perfectly on O2 with Wi-Fi calling - always offering Wi-Fi calling whenever it was connected to Wi-Fi.When I moved to ID mobile (with a physical SIM) I ensured Wi-Fi calling was enabled on the handset - the only option is “Make and receive calls over a Wi-Fi connection whenever available”. However it only works intermitently and will drop in and out of the Wi-Fi calling seemingly at random. This happens mostly at home where I’m on Virgin Media, but also at my Mum’s house on Sky broadband and in pubs / restaurants. At work it seems to hold Wi-Fi calling much better.I can force it onto Wi-Fi calling by putting it into Airplane mode, but that’s not ideal. After searching on the community I have today installed an eSim to replace the physical SIM (which separtely solved the problem I had with the wrong number showing in RCS chats).My number has always correctly shown

Hi, I'm using a Samsung Galaxy Z Fold4. When I make an outgoing call, frequently the other person can't hear me at all, and other times they can only partially hear me (my voice keeps breaking up). I can hear them perfectly clearly. It seems to be getting worse. However, when the other person calls me, they usually are able to hear me just fine. I have tried disabling WiFi Calling, disabling WiFi and Bluetooth, and resetting network settings. Nothing has worked. I should say, WhatsApp and Discord calls work flawlessly, as does using the sound recorder app, so it seems my microphone works fine.Any help is appreciated. Thanks.

I need to make a couple of calls when I’m in Egypt.  Can I do this OK and what happens, do I just  pay the extra on my next bill

How can I make sure that my data roaming is turned off,  also I am in France. How did you switch off call roaming and text roaming 

Been told I can make calls whilst I’m in Egypt and will pay the costs on my next bill.  I’ve tried a couple of times to call out but they won’t go through.  I have mobile data on - is there something else I should be doing?

How will I find out if my phone has been returned if I can't access my email account that is on my account,and I cannot change because my sim is deactivated.

I have an eSIM with id, all working great. I am going to Canada for 3 weeks - which isn't on the id roaming list.I would like to get a travel eSIM to use for 3 weeks whilst I am away (eSIMs seem to be easiest option for travel) but my phone only supports one eSIM.Can I request my id phone number be switched to a physical SIM so that I can get another SIM whilst I am out the country.Thanks for your help. 

I am now due an upgrade but have decided I want to go "SIM only", i want to stay with iD and buy sim (from uSwitch) to replace current contract how do I do it without requiring a new SIM and just keeping current sim and just transfer over and at same time cancel my current contract and switch seamlessly without disruption to connection and getting double payments (current DD to new DD)?

I am still in contract with my normal sim. Can I use any network for Esim whilst in America for 2 weeks? Or do I have to buy one off iD and use their network? Thanks 😊 

I swapped my number over from 02.. but if you ring my old number you will get through to me.. but ifni ring you a different number comes up.. abit lose here what's happening. 

Hello all,  I’ve been with ID mobile for a number of years and decided to upgrade. They offered me the Pixel 8 as an upgrade deal but it was literally the same price without the update which is a shame. I then found a great offer from ID mobile via a third party with the phone and loads more data. I know that ID mobile can’t change from ID mobile to ID mobile but can I move my current number to another network provider (EE) and then switch to the new ID mobile?  Has anyone tried this before? How long does it take?

Could you please look into it customer service has only chat provided not satisfied i am getting wrong email back from customer service agent 

I paid my bill at 3pm. On account it's still showing it hasn't been paid. It has been taken from my bank account 

I can’t use the online chat - it says “not delivered”. I’ve changed browser to chrome and am getting very frustrated that there is no way of speaking to customer services 

 I’m reaching out to share an ongoing issue I’ve been experiencing with obtaining the correct proof of usage document for my phone. Despite multiple attempts and several emails back and forth with customer service, I have been consistently provided with incorrect information regarding my device’s usage history.The situation has caused significant delays, as the incorrect information provided has been rejected by my insurance company, and I have not yet received a document reflecting the accurate usage details.I have followed all requested steps, including providing my account and security details multiple times, but the issue remains unresolved. I have even received documents for a completely different device at times, which has been quite frustrating.Has anyone else experienced similar problems with obtaining proof of usage, or does anyone have any advice on how to escalate this matter? I would appreciate any insights from the community, as this issue ha

I have paid for 5 days of data roaming in the USA but I haven’t been able to get it to work.  I have enabled data roaming, switched network to auto and reset network settings.  It still doesn’t work.

My phone says can’t make calls due to spend cap but I’ve got unlimited calls, also more often than not when I try to make calls I’ve no service but other people on different networks have no problem, this is no good for me as I am disabled and could need the phone in an emergency regardsKaren 

HiI'm not due to upgrade till 21st may but need a new phone now. Can I change plan and get a new phone now.I'm disabled and need a phone to call for help when needed or the balance It's rather urgent