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3048 Topics
L
Community Member
asked inAsk a question.
not sure pac code went through
I’ve just purchased a new contract and used 2 separate browsers and unsure whether my pac code has gone through correctly?
361
Kash M
L
New
 Contributor
posted inAsk a question.
phoning while in Goa
I am going to Goa (India) for holiday. Can I make and accept phone calls without incurring extra charges.
674
Kash M
Clare Warrington
New
 Contributor
asked inAsk a question.
Where i start?
I have just received a new SIM card for my child’s first phone but it’s not working? Where do I find the phone number for it? How do I get the phone recognise there is a sim in it? Help…I’m so frustrated!!
593
Kash M
T
New
 Contributor
asked inAsk a question.
multiple contracts created instead of just one
Went to get a new contract early on Sunday morning and the website ended up making 3 contracts. I tried chatting with customer service as soon as it hit 9am but they couldn't cancel them, only one got cancelled. They said that if I got in touch with my bank and got them to cancel one of the 2 £70 charges that that would stop the second contract from going through...it didn't I now have 2 phones turning up on Thursday and 2 direct debits set up when I only wanted one for myself. How can I get this resolved?
1618
Kash M
M
Active Contributor
posted inAsk a question.
Rude and unhelpful customer service.
Another attempt at contacting customer service to help with an issue that's been going on for over a year. Once again rude and unhelpful.
663
Decembersangel72
J
New
 Contributor
posted inAsk a question.
change plan to include mms
I’ve just changed from o2 and I need a plan that includes mms, I work in the countryside without access to WiFi and send 3-6 pictures a day with my job, this was included with the o2 plan I had
3112
D
N
New
 Contributor
posted inAsk a question.
Upgrade
I have not received a response to my question regarding my upgrade. Can I cancel this upgrade and go direct to carphone warehouse?
182
Tom
N
New
 Contributor
posted inAsk a question.
My ugrade
I purchased an upgrade on the App and received a purchase code but no money has been debited from my account
151
Tom
F
New
 Contributor
asked inAsk a question.
Cannot reply to short code - job application
Hi, I have signed up for job alerts via a well known UK logistics company. They sent me a text message and asked me to reply with YES to receive job alert notifications. Their number is 64045. When I reply YES I always receive “Not delivered”. I have attempted this multiple times on different days. I am on a monthly rolling plan. Unlimited minutes and text. Please help.
913
Tom
Juls Adams Barns
New
 Contributor
asked inAsk a question.
already paid my bill £8.00
I've paid a bill & it keeps coming up with £8 ??
253
N
B
New
 Contributor
asked inAsk a question.
App Download
Have switched to ID Mobile from SMARTY. Switch completed today (android), but although I have downloaded the App, it assumes that I have already set up a password and will not take me through the various set up stages as outlined on the web-site. Has anyone else experienced this issue / able to outline a resolution ??
9011
Tom
S
Community Member
posted inAsk a question.
Data
Had my new sim 3 days and it’s saying I’ve used all my data , there is no way I have used 500GB In 3 days.what can I do sort this out . I’ve been using wifi
171
Tom
Paul Akintoye
Community Member
asked inAsk a question.
Pac code after disconnecting
My account was disconnected yesterday, is it still possible to get a pac code? If so how since I'm unable to message 65075 or get text message
662
Tom
B
New
 Contributor
posted inAsk a question.
Unable to receive certain calls
Recently switched to ID from O2. I am unable to receive calls from my brother, son and wife - all other family members work ok. Is this an issue from the transfer from O2 to ID or an actual telephone issue??
183
Tom
S
New
 Contributor
asked inAsk a question.
no phone calls
My iPhone 13 won’t make or receive phone calls. Everything else is working fine. It was fine this morning and then wouldn’t work this afternoon. I’ve tried turning it off/on again.
816
Tyler C
Julian Charles
New
 Contributor
posted inAsk a question.
Checking app usage on iphone 12 mini
Is it possible to check app usage on a date about 3 weeks ago on my iphone 12 mini. Unfortunately the screen time function was not activated at the time so cant check it using that Is there another way? Thanks
113
Tyler C
P
New
 Contributor
posted inAsk a question.
PAC code
Hi Wonder if anyone can help, while trying to switch my number over to ID from Three i get the following.. Your PAC code will expire before we can process your switch. This could lead to switching failure or a loss of services, please request a new PAC code from your old network. My PAC from three expires 15/12/2024, I have been on live chat and they refuse to extend it making me request a new on when this one expires! Can anyone help with this
533
Tyler C
V
New
 Contributor
asked inAsk a question.
poor download speed
I'm new to Id Mobile but was recommended by my son in law. Unfortunately I am finding that the download speed is dreadful, max 7mbps whereas I was getting over 20 with Lebara and Giffgaff, and over 40 with Lyca. I first had the SIM in a Motorola G22 but now am using a new Poco C65. Same result. Mastdata says I'm in a strong signal area. In fact the mast carrying 3 is about a mile away with direct line of sight. Does anyone expect things will ever improve, especially if 3 use Vodafone network in future? I'm fortunate that I'm on a rolling monthly contract so might well leave but it's a shame that I didn't realise my son in law doesn't bother with data except for social media apps. Would a new SIM help? Any ideas?
2306
V
B
New
 Contributor
posted inAsk a question.
Unable to receive phone calls from certain people
Can anyone help me please? I recently moved from O2 to ID and I can receive calls from most of my family but when my wife or son try to call me it just goes straight to my ID voicemail and then I get a text message to say I have a missed call. However, when it goes to voicemail the message my wife receives when she is trying to call me says welcome to the O2 voicemail messaging service. Is this a problem for ID mobile when it has not transferred everything over or is it something on mine or their phones. All numbers are +44 and the Volte is turned on. Any help appreciated. Thanks Barry
501
N
AleXander Scott
New
 Contributor
posted inAsk a question.
i didnt get the earphone's that were ment to be included ?
hi i upgraded my sons phone to a google pixle 8e it was ment to come with a set of ear buds and hasnt who and how can i find out whats happened here ? thanks alex
1274
Tom
Sheona Anne
Community Member
posted inAsk a question.
mobing ti ID
I’m just checking when my phone will be up and running to use
51
Tom
C
Community Member
posted inAsk a question.
otp
Hi I have been massively overcharged and trying to set up the app but I'm not getting the one time passcode through any ideas ? Tried 3 different phones
221
Tom
B
Community Member
asked inAsk a question.
Login issue
Hi, I am unable to login to my account after I have put my mobile phone number in as its saying it doesn't match with their records. Please can someone help me here
282
Tom
M
Helpful
 Contributor
asked inAsk a question.
applied for 2 sims but only got one £30 giftcard
I applied for a SIM for my phone, then 2 weeks later applied for another one for my wife, but I've only received one £30 gift card! I've emailed the company dealing with the gift cards but getting nowhere, any ideas?
13520
Tom
M
Active Contributor
asked inAsk a question.
switched from O2 to ID today ! calls are not working nor text messages nor data
I have had my switch done today from O2 to ID… nothing works now unless I’m in the WiFi
51220
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