Bills, Payments & Charges.

Hi. I have a sim only account and have just ordered a new phone which comes with a SIM card. how do I get a pac code from the old sim? how do I use the pac code? howdo I cancel the old plan? many thanks.

I have been charged £4 for roaming in France when it should be included. How do I contact id support to get a credit?

I'm unable to pay my bill tomorrow

I recently changed the bank details for my direct debit to a new Starling bank account. This morning, I got a message from Starling saying: "Your direct debit with ID mobile was declined as there was no mandate with reference 13675378/001. Please contact ID mobile if you would like future payments to be made from them." When I check my ID Mobile account. It says the payment was successful but no money has come out of my bank account. Any idea what is going on?

Hello I don’t get a payment until the 9th of August would it be possible if I pay my bill on that date please without getting cut off

As there don't seem to be any new small phones coming on the market, do you think there is any chance of ID making a plan for the iphone 13 mini?

Please explain my last two bills? Monthly recurring payments and UK payment?

Hi, I have recently upgraded my sim only contract to a 24 month phone contract. I had a notification that my new bill is ready. I checked it today and see it was £45, my new contract is £32.99. Is the reason why it is high because of my old sim only or no?

Need help

I'm unable to send premium texts. I have enough in my spend cap and ive tried toggling premium tab on and off. Its been like this for months. Any help much appreciated.

I paid my bill 3 hours ago it came out of my account but bar still not lifted , please help

Cut off, paid bill , 24 hours later phone still isn’t working. Paying for a service I can’t use. I need my phone back on.

I have unlimited data but it says I have used 100 %. How is this possible?

Why did id mobile take 2 payments out of my bank last month, £12.99 came out on the 7th July then later that month Id mobile tuk the monthly bill.

Why can't I see charges I've incurred on my account? Why do I have to wait until my bill is generated to see how much it is? Every other provider I have been with shows your charges including any out of plan one as you incur them.

***EDIT - resolved **** Two seperate issues that are now resolved: The data useage in the app was resolved after rebooting my phone and uninstalling and reinstalling the app The phone call problem was because i was calling an ‘07’ number, that was actually a ‘scam’ or chargeable service (which was why it was telling me i needed to pay extra, as i have a spending cap on my account :) ––––––––––––––––– I’m only 5 days into my billing cycle, and I’m not able to make any phone calls, send texts or use mobile data. When I check the app its saying i’ve used all of data, out of a possible 100GB. There is absolutely no possible way that this could have happened, I’ve been at home almost the entire time during these 5 days , and have been using wifi for everything. How could this have happened? I’m also not able to make any phone calls, the automated message says I need to pay something - but i dont know how much to pay or how? its not showing me anything in the app. Please help :( I was with T

Hi, I’ve been with I’d since 15/6/24, I went on the app to check my payments, and I’ve been charged 4 times, not including my August payment. I wouldn’t be bothered by my account is still saying I have an outstanding payment to make, so the 2 extra payments obviously haven’t been credited to my account?

Hi

I took out 3 sim only deals with ID mobile. Unfortunately one of the deals sims would not work with the mobile my wife had so I cancelled it after 3 days. Well within the cooling off period. Since then it has been nothing but an uphill struggle getting answers, sorting out who to get in touch with etc etc. It now transpires that ID mobile have taken out £207;53 from my account for cancelling this sim only deal ??? I have been in touch with 3 different agents and still not been resolved. Unfortunately i will now take matters further and inform Ofcom of what the company has done and the amount of stress they have caused. To say i am furious is understating the matter. Nothing but disdain i have with this company. I wish to now cancel my 2 other sim only deals but it has gone past the cooling off period. So what will I get charged for that? Thousands of pounds??? Utterly disgraceful behavioud ID.

I’ve never received an id mobile sim but have been charged for it for a several months. It seems impossible to cancel the sim because I never received it so I don’t know what the number is.

I have a contact with id that I get unlimited calls and texts and 25gb per month for £7 However, last month June I was over charged and was charged £18.35. I paid that off because my SIM was suspended. Now this month it's asking me for £24.35. I have no idea why they are asking for more. And it's already saying that I have £31 bill for next month. I'm certain that in this month I haven't gone over the given data. Because I have 19GB/25GB left. So ID I would like my money back and my bill back down to £7/month

Hi does anyone know what time the invoices go live online and on the app?

Hello I've payed my bill £41.80 twice today by mistake as my phone was cut off

I got a contract in my name but my partner at the time registered it using her email. we’ve now split but she won’t give it back and I’m paying for it. How can I cancel this

I changed bank account 4 months ago. For 4 months the automated DD change service worked, yet today I receive a message from my bank advising that the ID Mobile direct debit was presented to my old bank account. I checked my ID Mobile account and it shows the correct new back account. What is happening?