Bills, Payments & Charges.

Hi all I requested my PAC code on the 25th of September to see how much early exit fee would be. Exit fee was £170. 2 days later I paid my bill as normal of £25. Today (13th of Oct) I requested PAC again to see amount due if I swapped now, and it has increased to £180. I have no our of plan charges, so how can my amount have increased?

I have been charged while using data in France, I was well within the fair usage limits , how can I query this?

Hi recently upgraded to a new plan 50gb data at 41.99 a month. First bill is 63.59, inexplicably. Bill breakdown doesn’t explain it. Please can ID mobile check my account and confirm with me directly. This looks like an error. thank you.

I have a TP Link Dongle in my caravan and use an ID PAYG Data only SIM which gives me 30mg use a month. This is usually enough, but this month I've reached the limit and have no data left for the last few days until it renews on 11th. Is there a way of buying a separate add on with a few mgs of data to keep me going for the next few days?

Hi, my contract ends on 19th Oct but I am porting to another provider on the 21st. I want to know how much I will be billed for these two additional days? Thanks.

I'm on pay monthly contract, can't find link or button for top up on my app. How do I top up credit.

I have been charged an additional £2.40 on my plan for international roaming, however I only visited Corfu which is in the EU and included on yhe inclusive roaming list. How do I get this refunded to my account?

Could some 1 please call me 2 fo with my payment direct debit as I can't pay until the 15th

Good morning, I changed my DD earlier this month, from my personal account to our joint account. My payment usually goes out around 23rd, it didn't go from either, so ID said they would suspend my account. I have now paid the outstanding amount. How do I know if future DD's will go out and will another payment go out for this month via a DD even though I just paid the bill? Also, why did this payment not go out via my new DD setup? Many thanks

I paid my monthly charge but a few days after I’m now being charged £837.28? I should mention that I don’t use the sim card given by ID Mobile I still use my own one from my previous phone (this is the first time I’ve paid for my own phone) and my contact is 24 months. I’m just a bit confused… Am i doing something wrong or dumb? :(

Still didn’t get my £100 cash back

Each time I log into the iD mobile app it states I have an outstanding balance of £8. I have tried to pay this multiple times. Looking back through my bill history I have not missed any monthly payments, and in some cases seem to have paid twice. Please advise.

I want to enter a competition by text but it’s not sending. On my last network I was able to do this automatically. How do I change the settings to allow this

So, I have 4 Plans attached to my Payment method, 3 plans on one ID account, and 1 plan (my wife) on another ID account, the plans are as follows £9 - my own mobile £6 - my sons mobile £6 - my mothers mobile these are all on my ID account and my wife's ID account has another £6 - wife's mobile when we setup my sons mobile it seems on ID’s end they had not setup a direct debit to my Monzo, as such it had gone months without being paid as I hadn’t realized because no attempt or declined payments had showed up, either way I can not get into this plan, but managed painfully through live chat to get to the bottom that it was an unpaid bill and to pay it I had to contact the Leeds debt collection agency, which I contacted a week ago and settled the £53.99 bill, however the issue is that number is still deactivated which at this point Isn’t the main concern but recently ID have attempted to charge £24 to my Monzo and I have no idea what this payment is for as it is not part of the payments for the active plans? attached is the last bill of the account which is completely broken/deactivated (I think it has gone beyond being barred at this point) and also a screenshot of the attempted payment (Which everyone on live chat seems sure does not exist.) Its just extremely difficult as the problem seems to be much more complex with the amount of issues on my account that its almost impossible to convey this over a live chat. Looking at the attached bill there is an outstanding balance of £24, which is the only £24 on anything linked to my accounts, however this outstanding balance plus a Termination fee?, the £53.99 has been settled with the Debt agency ID passed the bill onto. I also can access this specific plan through any form of the App, (Tried reinstalling as per live chat) as wherever I try and access this from I am met with

Had a text telling me my bill cap had changed and that I’ve currently spent £1.20 on out-of-plan charges. The text also recommended I check My Account online or the mobile app regularly to monitor my usage and any out of plan spend. As I’ve never incurred any out of plan charges in the two years I’ve been with ID I was interested to find out what they were for. Searching ‘My Account’ and the mobile app I couldn’t find anywhere to see current usage or charges. Eventually I found an old post on here where another user had posed a similar question. They were told that you can’t actually see current usage/spend online or via the app! I find this quite bizarre in this day and age. Other providers have been doing it for years. Anyway, I figured I’d go on Live Chat and get the information from there. What an absolute useless service that is. Here is the transcript: Agent: Kindly confirm how can I assist you? Me: I recently changed my plan. During the change I received a text saying that I had incurred £1.20 of out of plan charges. As there is currently no way of seeing these until my next bill, are you able to tell me what they are for? Agent: Thank you for sharing the above, please be advised that your plan now is £10.00 - UNL/UNL/60GB Agent: and you will receive your next invoice on 11/10/2024. Me: But are you able to tell me now what the out of plan charges are for? Agent: Hi, you've set your bill cap to £50.00. You've currently spent £1.20 on out-of-plan charges this billing month. This means you can spend up to £48.80 until the end of this billing month before you reach your cap limit. We recommend you check the iD Mobile app or My Account online regularly to monitor your usage and any out-of-plan spend. Agent: Please be advised that you were notified about this and you would need to keep your bill cap at £0.00 Me: All I want to know is what the out of plan charges are for. There is currently no way of seeing this via the app or my account. Agent: Kindly be advised that you will receive the invoice on 1/10/2024 it will be detailed and you will need to keep your bill cap at £0.00 so that you will not be charged extra. Me: That's not what I'm asking. I just want to know what the charges are for. Are you able to see this information or not? Agent: Kindly be advised that I'm not able to see the information yet since the invoice is not generated yet. Basically a load of scripted waffle not answering the question I’d asked and then eventually telling me they couldn’t see the information. Is it really true that customer services can’t view my account details and billing in real time? If not, why not?

I have just signed up for an upgrade plan with 40GB data. I have just received a text saying I have gone over my 30GB data roaming allowance. But when abroad I have only used wi-fi for data and switched off data roaming. I cannot understand why it is suggesting I have used mobile data.

Need help took sim. Only deal not sure ordered 2 by mistake

Id mobile has cut off my credit because I have an outstanding balance I will like to get it extended for a few more days and get my services back on I am not able to pay yet

Hi, I payed my bill on the 8th of October and ID Mobile have took the payment again on 9th of October how can I go about getting this payment back as I need it...

Hi my coverage is shocking I cannot make a call without it dropping out. I would like to cancel my contract.

I have been asked to pay a bill from a previous phone I no longer have for years and I am now been referred to a debt collector. I still own three phones under iD Mobile which I pay regularly.

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I was a victim of fraud, in the sense somehow someone was able to use my details to change my plan and order an iphone 14. When I contacted ID mobile through webchat 3 weeks ago, they said I needed to report it and give them the crime reference number which I did. They did say the iPhone did not get sent out which was good, they couldn't tell me how someone was able to order and change my plan which is concerning, but did say that because they have the crime reference number they will put my plan and charges back to what is was. But they haven't 3 weeks later and I am on a lot less data than I was on my original plan. What do I do? Every time I contact them on webchat I have to explain everything again as they said they cannot see the previous chat. They keep saying the plan will change back but its not. HELPP PLEASEEE

Good afternoon I have been paying for my daughters phone and the direct debit was accidently deleted by myself. I got it set up again by going into my bank however she has now had her phone cut off saying she has not paid this month. The last payment was on the 4th of September and the amount is for £43.14 Her phone number is:{REMOVED}. I also have an id mobile and pay:£29.99 can you do anything at your end to help?

Anybody having issues with idMobile website? I can log in but when I try access items like bills etc, it says “oops something went wrong”?