Getting Started.

Since the weekend my indoor coverage has gone from solid 5G to barely usable 4G, while outside it’s still fine. Can you check whether the local mast has been reconfigured or is operating at reduced capacity?

Hi I'm using my UK number to run my business while in Canada. I set voicemail when I leave the UK saying contact us via email/Whatsapp ect. The issue is it gets deactivated after time and just says cannot connect your call, so I loose those new leads ect.  Is there anything that can be done about this? Many thanksJosh

iPhone 17 unable to make outgoing call to landlines - call failed. Mobile to mobile not a problem.

Since the weekend my indoor coverage has gone from solid 5G to barely usable 4G, while outside it’s still fine. Can you check whether the local mast has been reconfigured or is operating at reduced capacity?

I’ve helped to set up my neighbour with iD on an iPhone with the latest iOS. The new iD eSIM has installed correctly but isn’t working. The ‘Number’ field in Settings is blank. I only have the iD Order Number and the last 4 digits of the new Account. How do I find the mobile number to add this to the iPhone’s settings?

Looking for support with an upgrade 

my new phone says no sim no service. When I received the new phone the Sim card was creased by the delivery company

Android 17 Samsung OneUI 9 will not display caller ID ?  All settings appear to be correct. I use an esim. Galaxy S26 Ultra

Hi my dad has purchased a SIM card but he wants to keep he’s existing number he has a pac number but how do we go about doing this 

Unable to change my phones number to my ported number so not receiving texts 

Just had a few days in North Wales. Phone signal was hit n miss but I sent 3 ordinary texts and was charged 90p. Anyone have an idea why? Each time I sent a text I received a message back that said "roaming in the UK is not included" I'm confused 

I am being told I will have to pay £94.00 to end my contract. When I started with ID Mobile I selected sim only pay as you go £5.00 a month set up for an emergency use phone. I no longer need this so I have spent a couple of days trying to contact ID Mobile to find out why I am listed as having a contract and why the final bill price is going up rather than down. It is absolutely impossible to email ID or to get any actual contact details, everything I try just goes round in circles with no proper contact. Even the online chat does not work (at least not for me). All I really am asking for is a copy of the original contract and a date on which I can leave without ridiculous costs involved. Does anyone know an email address or a phone number to an actual human being. Even the Complaints department is in Cape Town, South Africa.

Where is my upgrade phone? I was told it was coming last week and it has not yet been delivered?

im travelling to switzerland very soon and i would like to know if i will have mobile data when im there , and if not how do i add it on 

I accidentally linked my ID account to my old Deleted gmail account instead of my new one and now i cannot log in due to not being able to get my one time use password. i have tried to talk to customer service however we have just been talking in circles and they are not being helpful.Can i do anything?

Can i activate my eSim before my contract start date

Nibley road

Reggie

Hi, we are travelling to San Francisco and using a Samsung A25. I know I have to use a bolt on for USA but have seen people saying they have had problems making & receiving phone calls as well as using mobile data.  Can anyone advise please 🙏 

Hi my phone has just been cut off. Could you please pop it back on and I will pay the outstanding amount on Friday when I get paid Please, I need it on for work until then,

I am unable to make outgoing calls to some numbers. It says calling but it then fails every time without actually connecting. It’s landline numbers but not all landline numbers. 

I need gto change my plan to Sim only @ £16 per month unlimited 

I have asked for a refund for a product I did not use. I have had no update and cannot speak to an agent ? 

My SIM card has stopped working 

Hi, I appear to have been charged rest of the world roaming for the time we were in Greece , which is in Europe.