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3579 Topics
A
New
 Contributor
asked inAsk a question.
emails
I am not receiving my emails?
684
Tyler
B
New
 Contributor
posted inAsk a question.
blacklisting a phone
I need to blacklist a lost phone
1308
Tyler
Lynn Clifford
Community Member
posted inAsk a question.
joining id
When I changed from ee to id mobile you said you’d deal with ending my ee contract?
252
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S
Community Member
asked inAsk a question.
Accidentally bought add on Twice
Hi on the way to my flight I bought an add on for Morocco the 5 days 10gb add on. When I click confirmed I wasn’t sure it had been bought as had no confirmation so I tried again. I can see now I’ve bought it twice on my app when I only need the one. Help?
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M
Community Member
posted inAsk a question.
new customer struggling with signal
Since joining id it seems the problems are very consistent. More recently it has been the signal, it seems to drop out almost constantly now. Yesterday we went to London and it hardly worked, naturally I would assume that London would have good signal, id never had an issue previously with my other provider. It seemed to be 10% the signal would work, and 90% of the day it was out of action. For my regular town (Luton) it has been working, no known issues in the area and checked before hand when joining) but even then it drops out suddenly. Another issue I have had is saying my SIM card isn’t there… which it is- it’s not dirty and is placed in correctly. So really not very impressed. also to add, I got my daughter a phone from ID also the year before last, she she also struggled with the same issues. (Although she didn’t tell me this until I started complaining about mine)
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Andy Edwards
Community Member
posted inAsk a question.
No incoming calls when roaming, failed port?
I have recently joined ID and ported my number from Talkmobile. Everything seemed fine until I was roaming in Europe. I can make outgoing calls and data works fine, but incoming callers are met with the message ‘This number cannot accept your call’. The issue is not handset related, I travel for work and fully understand how to set up my phone for roaming and have been through troubleshooting with CS on a live chat. This was escalated to the Technical Team who got back a day later and suggested changing my network selection from automatic to one from a supplied list. I’d obviously tried this already, and am quite frustrated at the poor support offered and lack of a number to call. Could this be due to a partially failed port? If so, what steps should I take to resolve this. Any help would be greatly appreciated. Thanks.
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Fardous Khan
New
 Contributor
asked inAsk a question.
I am leaving iD and I need a PAC code
When I select the option 'leave iD' I see attached weird error message. I am leaving iD and I need the PAC code ASAP.
3908
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T
Community Member
posted inAsk a question.
how to sign up number
how to sign up my number
61
Tyler
R
New
 Contributor
posted inAsk a question.
Texts sent but not received
Hi, my partner also on Id mobile sends texts but on occasions the recipients don't receive them. She is on Samsung with eSIM. Any ideas?
322
Tyler
R
New
 Contributor
posted inAsk a question.
App improvement
Hi. I'm quite happy with my service on ID mobile but the only thing that let's it down is the app. I used to be with smarty and their app is much better. You can also see how much data every month which is handy. Perhaps a future upgrade could introduce this handy feature?
373
Tyler
P
New
 Contributor
posted inAsk a question.
Ptolemy
My ID phone broke in July 2024. Wrote to ID at Salford address to cancel contract, but got no reply. I couldn't cancel on line as they send a text to phone, but had thrown it away , as it had broke in two and didn't work. Wrote again in December ( busy between last letter) to the London address , sending it recorded delivery, but again still no reply, but they are still taking my money. Haven't stopped direct debit till they confirm my contract ended, but not responded to me. What can I do?
02
Tyler
O
Community Member
posted inAsk a question.
upgrade
Hi i have been an id mobile customer with a sim contract for 6 months now. It shows on my ID app that I can upgrade today but I did order a contract phone and the order was canceled
322
Tyler
robbo257
New
 Contributor
posted inAsk a question.
no texts and no data
I’ve not had mobile data since I switched and now have no texts or calls
192
Tyler
S
New
 Contributor
asked inAsk a question.
coverage
I havent had a signal in Whitehaven, Cumbria (CA28 6LT) for the last 3 weeks. Am I entitled to compensation?
914
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R
New
 Contributor
posted inAsk a question.
final bill dispute
I’ve been given a final bill of £89. I was with you for about a month, during which no-one could call me because of a problem with your sim. I need to speak to someone about this. I will pay for my usage for jan and feb (I’m not going to be silly about this as I appreciate I need to pay something) but your product didn’t work. A phone is useless if no one can call you on it and there is no way that £89 is fair what what you provided.
432
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S
Active Contributor
posted inAsk a question.
exclusive deals for an existing customer to get an additional line
Why are exclusive deals for an existing customer to get an additional line more expensive than buying online on your website. Is the exclusive part being ripped off?
1204
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Elvis James
New
 Contributor
asked inAsk a question.
£100 Currys voucher
I hope you're well. When I purchased my phone, I was entitled to a £100 Currys voucher, which was also mentioned in my contract. However, I have not yet received it. Could you please let me know when I can expect to receive the voucher?
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C
Helpful
 Contributor
asked inAsk a question.
How to view call billing information?
I have an idMobile PAYGO account. I am trying to see how I have spent my credit over the past few months but I can’t see how to find this information. I can log in on-line successfully but I can’t see anything about ‘billing’ or some such. I’m sure it must be somewhere! …. but where?
18312
Decembersangel72
V
Community Member
asked inAsk a question.
if i have been approved
Hi there I’ve placed an order but don’t know if it has been approved pls could you help me
1592
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A
New
 Contributor
asked inAsk a question.
change address after moving
How do I change address on my account/ contract after moving house please?
9361
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Donald Russell
New
 Contributor
asked inAsk a question.
two contracts
Hi, i currently have two plans running, one was for work and the other was personal, I no longer need the work one, is it possible to cancel one plan without it affecting my other one?
541
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L
Community Member
posted inAsk a question.
Can iD help?
I currently have an airtime plan with vodafone, my actual phone contract runs out next month but will have the airtime plan contract still running for another year but I am wanting to come away from Vodafone. Is there anyway you take on the airtime plan so I can do a switch over? Many thanks Leanne
291
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B
New
 Contributor
posted inAsk a question.
cant make / receive calls and no mobile data
Have recently switched to ID and must say I'm not impressed with being unable to make/receive calls and get online at home unless connected to WiFi. Had a replacement sim sent out today , but still having the same issue. Even when I'm away from home it's hit and miss if I can call/browser. Has anyone else had same issues? It's a bit frustrating 😑
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U
Community Member
posted inAsk a question.
Can’t make calls in Spain
Can’t make calls in Spain even though roaming is on. Message says service is not available on service I’m calling from.
471
Tyler
L
Community Member
asked inAsk a question.
safe search
Hello. Can you please deactivate sage search on my network. It is off on my google account.
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