PUK code. Does the card that holds the sim (credit card size) hold the puk code. The first 8 related to I.D. is the last 8 the PUK code ? NOT PAC CODE CHEERS

For two days now I have not been able to receive calls. I’ve had people calling me on WhatsApp asking if I’ve blocked them. I recently joined ID mobile and think this is a disgrace, seems as though no one has been made aware of this issue and given any information about when it will be fixed. 

Can have my previous points  From ID community account with my badges 

whenever I click the link to start my Apple Music free 3 months I get an error message stating the UID Is missing or incorrect. Apple TV link worked ok. I have tried on another device but same issue

I'm unable to just my internet but can still send and receive calls 

I cannot make or recive calls when not at home connected to my wifi. Only emergency calls are available. I am using a Samsung Phone.

i have unlimited data, however, i want to find out how much data i have actually used..  as when i renew contract i may downgrade to 500gb data.  to save money  

ML-B New
 Contributor just now  Status Checker says all is ok when I can’t make or receive calls. Agent chat which is very difficult to get too anyway suggests switching off clean sim etc etc. still not wifking but elsewhere on ID says calls between EE and ID not working.  WHY DOESN’T AGENT KNOW THIS AND PASS IT ON !  Also you should say EE AND BT LANDLINE.

No phone service and nobody to assist. How do I leave this company and what will it cost. Please can a human being from the company answer and not someone send me a link to a link to a link. 

Please advise where i can determine charges (if any) to be incurred if a text a 5 digit number starting with ‘6’

my contract is now ending with ID mobile , so i have decided on getting a sim only with Id ...do i still have to get a new sim card ? …Thank you 

Today I find that IDMobile has a new app/webpage and I need to reregister?  Anyone else seen this?When I create a password it gives me an error saying it must not contain my name or email address, which it doesn't! 

Hi I’ have used the link and logged in to get the offer at the weekend, I screen grabbed this before confirming in Apple page, first payment due in 22nd Oct. This weekend I got a Google Play email telling me my 7 day trial ends tomorrow and I will need to pay monthly subscription. I’ve just spent 1 hour with Apple given them all my screen grabs, copy of the ID email etc, they say nothing to do with them. You need 24 hours notice to cancel, so tomorrow I’ll be paying for a subscription that was supposed to be free, I’ve now lost the evening with the children trying to sort this mess out.

Yesterday I contacted the community regarding the porting issue I had on my 3 handsets from Vodafone to iD Mobile and Natalie replied saying the process could take upto 10 pm last night - it is now 24hours since the activation date and I am still unable to send SMS to the other handsets without getting an error message although those messages seem to go through.I have tried turning off both imessage and facetime and shutting down the handsets and restarting and switching both on again - I keep getting an error message on the “old” phone number which is on the handset now saying the “an error occurred during activation try again” I have tried it and still no joy. Can you please help me in trying to overcome this issue and finally get the handsets up and running 100%? 

Since last one week, I am not receiving otp from idbi bank in india. I have checked several times with my bank in india, they confirm the otp's are dispatching from their system and showing delivered as well to my UK number. But I am not receiving these. I have followed various steps mentioned in chats, including registrating manually to network in settings, spam and blocked numbers etc? Could someone help urgently. Thank you 

I am new to idmobile and I placed a order but I cannot find my order in my emails or any kind of confirmation I ordered the Samsung galaxy s25

can you let me know when my contract ends please  

I have failed to get anyone in iD Mobile to respond to the following issue with an explanation. I became an iD Mobile customer through the ‘gift card’ promotion on the MSE website. After over 4 months they are now saying that I am not due the gift card as it is declined due to being an 'upgrade transaction'  I had never heard of iD Mobile before I read about the MSE promotion. How could it possibly be an upgrade! I subsequently sent an email to their Managing Director (Rohit Vedi) with the following subject line - Formal Notice: Breach of Contract and Consumer Rights. This has failed to illicit any response from the person(s) tasked with ‘leading’ the organisation. So much for being a Customer Centric organisation. Does anyone have any other email addresses for this organisation. Their complaints website says  - that this email address is not monitored and therefore no one will read my email!!!!!

I have the USA roaming data add on paid for 5 days but I’m still seeing daily charges how is this possible thanks 

Hi Team , I am in similar situation of others as could not see the solution for same  .I  Switched from Lyca to ID mobile and porting was completed successfully but this resulted in banking OTP’s stopped receiving to my mobile number . I am currently using E-sim with ID mobile on Samsung galaxy S25 mobile.  Thanks

The service/ signal on my phone has been dropping out frequently since the network issue a few weeks ago. People are consistently unable to call me with calls going straight to vm. 9 calls out of 10 I try and make don’t connect, I’ve turned phone off/on again, etc. I can’t contact ID mobile about it except via phone- which for obvious reasons I’m reluctant to continue to try to do. It’s so frustrating and is massively impacting my work.

I upgraded my iD Mobile contract in April which started on 08/04/25, and I was supposed to receive a £50 Currys gift card as part of this upgrade. I have checked the contract documents and it confirms that the £50 gift card is included. I received an email from DPD on the 08/04/25 saying my order will arrive on the 11th April (I assumed this was the gift card as a new SIM card was not needed) and then received another follow-up email to say that there was a delay with the delivery but no new delivery date was given. I have not heard anything since from DPD.I contacted iD Mobile via live chat in early May and I was told to contact Gift Cloud which I believe are the suppliers for the gift card. I contacted Gift Cloud on 13/05 and finally on 19/07, they have responded to say that I am not eligible for the gift card because the order was not tracked via MSE or any other affiliate. However, this gift card offer was not through a 3rd party affiliate, as it was offered on the