Getting Started.

I haven't received my order confirmation via email

I have been without a phone signal/internet since last Thursday (23rd Jan) unless connected to WiFi at home. This has resulted in me missing 4 very important phonecalls/messages/appointments. I would like this rectified ASAP!

Hi, my mum went on holiday to Tunisia She says she turned roaming off. However, when she got the bill, she has been charged for receiving calls from her nephew. So, what does turning roaming off actually do? If roaming is turned of, will your phone ring? will you get SMS messages. Cheers in advance, Paul.

How do I call the person who left a voicemail?

The day I requested my phone number to be switched to id mobile from three has passed and still hasn't been transferred, when will this happen? Also chatbot button doesn't appear and I have found no way of contacting id mobile?

Hi Tyler £39 seems like alot money for changing the DD date a couple of days ive changed direct debit dates before and never had a charge I find it disingenuous to not state that.

Still can’t receive phone calls on my iPhone 15 it’s been 3 days now. I have tried all the suggestions without success. It would be nice to speak to someone who could give me a resolution. Come on IDmobile. Help is needed

Can I claim compensation for service outage?

I am unable to complete the process of porting my old number because I get an error when I complete the form. Only received PAC a few days ago and have double checked all information required. Your help to resolve this will be appreciated.

Hello I'm still struggling to make and receive calls and I'm not getting a direct answer as to whether the issue has been resolved. I use my phone for work and this is causing a lot of frustration.

Hi My text messages are showing wrong number

Yesterday I wa supposed to get an interview call at 2 pm and if this issue was communicated before hand I could have contacted the employer however ID did not communicate therefore no call came through. Then I realised I can’t make call either. So first of all ID did not communicate this to the customers including me in a timely manner, then it still the same issue? I contacted apple thinking my settings have gone haywire and spend like one hour trying to run reports and analytics. I will need refund of my bill as the network has failed provide the basic and the prime use of the network to make or receive phone calls. What a scam. No customer service until they sell you the phone and the plan they nag you and then no customer support

I have only been with yourselves 1 x month and you have took 3 payments from my bank already, I am just wondering why. Also I have set up my direct debit for the 27th of the month, and you took it on the 23rd, so it got declined. I just dont understand

unable to make any calls to 07 02 01 numbers it keeps telling me i reach my cap limit this is a brand-new Sim card. I have not made any calls since receiving it. Can you help? I can’t even phone other ID mobile numbers never have since I’ve never got this SIM card

I am due to work away with the forces for 4 months. Does anyone know if you can extend the 62 day limit for roaming abroad?

I am in Corfu but the phone is saying that I am outside the EU!! This is incorrect as I am in Greece! How do I make sure I avoid a Roaming charge

After 6 hours of trying to chat online with ID, I finally communicated with them. Like many others, the network going down could not come at a worse time, I explained that I was in hospital yesterday when it went down and I could not make, received or access voicemail. ID didn't care! On top of that, my flat was due to sold yesterday and I was waiting for my solicitor to give me a Passover completion time. He could do this and several messages were left, which I could not access...ID didn't care! I was offered no apology, just "we were not the only network to have issues" sob story. As a member of the older generation, I don't bother with social media etc, so between 1:30 and 6pm, I thought it was my phone that was the problem. Thankfully a nurse is in ID and she told me she was having issues too. So, after 5 hours if misery yesterday and over 1 hour in the chat this morning, ID offered me £5 off my next bill. I refused so they offered me £15 not to escalate, I refused, then £20 not to escalate my complaint. I want ID to waste time investing my complaint, my contract ends in March so it's more of, how seriously do ID value their customers. Not one apology! Now that proves ID also have 'no connection' with their customers!

I shall be travelling to Bangladesh. Are my incoming calls from the UK free?

I shall be travelling to Bangladesh. Are my incoming calls from the UK free?

Hello, I am overseas for a month and I meant to activate a voicemail msg on my phone before I came away. I am now in Thailand using a Thai SIM card. Presumably I can insert my ID mobile SIM and keep the internet/data turned off and record and activate a voicemail message. Does anyone know how to do this from overseas and how much it is likely to cost? Thank you.

How do I clame my Christmas Nintendo Switch Offer?

i am on a galaxy phone. the porting over from 3 to ID happened yesterday. But when i text someone from my phone, it shows up as a weird number not my number that i have always had. I need to be able to get text and send texts from my normal normal. I have switched phone off and on again. What else to try please?

Hi I purchased an IPHONE 14 at christmas and due to the network issues over the past few days it has caused me some concern. I can now make out going calls and the use of Data, but I can not get incoming calls. Anyone whom calls my number gets ‘ THE NUMBER YOU HAVE CALLED IS NOT RECOGNIZED’. I have not been with ID Mobile that long but i need this rectified or i will send the phone back and cancel the contract as im not being provided with that what i am paying for. Pleas help im on 4g, restarted phone, you name it ive probably done it. Thanks in advance

What PIN do I use for voicemail? I’ve tried all I would normally use and even the cust pin in settings but nothing works. Please help, I have outstanding messages I want to listen to.