Getting Started.

On a number of occasions I cannot make calls. It doesn’t ring and is just silent. I have to switch off the phone and when switch back on it lets me make a call then often it won’t for the next call. It has happened several times today and is frustrating. I’m worried if I have to make an emergency call. My husband couldn’t call me today either. Wouldn’t ring. I just want to speak to someone to sort the issue but it would seem there is no customer service with ID mobile. Shame I didn’t know this before signing up to a 2 year contract.

I lost my sim while abroad so i have this morning obtained a replacement and just activated it. Is there any way I can block the original sim just in case it gets into the wrong hands?

I have left my phone somewhere in a safe location and will be getting it back in a couple of weeks. i have a cheap temporary phone and would like to activate my sim with my existing number. Will this automatically block my existing sim card as i don't want this to happen?

So, my wife switched from O2 to Id. O2 had a physical SIM. New esim from ID did not arrive - they are saying they can only send via SMS - which does not now work. Won’t resend as email. She has to call into the provider (currys) to get a new physical sim. Now out of action for second day. Sounds very poor to me. Opinions?

Where has the iPhone 15 unlimited everything deal gone. I’m upgrading and this deal seems to have disappeared?

Really I need proof of purchase and details my contract

I urgently need to port my number. This has been going on for 10 days now and noone has responded to my private message since telling me my number would be ported a few days ago. It started by me getting an error when completing the form to port my number. I posted on here and received a private message asking me for various details 9 days ago! I gave information required but entered my postcode incorrectly so responded with correct postcode. I have been told my number would be ported at the beginning of the week but it hasn't. I've sent two private messages because where my old number worked in my old phone it has stopped now making it seem like the process is halfway through. Also meaning that I cannot receive messages or calls to the number my security plans know and missing potentially important calls. Noone is responding to me so I am very unimpressed at the lack of help and don't know how I'm going to get this resolved. Can someone please sort this urgently.

DPD failed to deliver my new phone on Sunday. Never delivered kept saying delayed then never showed up? Called DPD they cant help. Called Currys they said cant help because when I give my details it says restrictive access. Went on live chat with ID mobile and they asking me phone number and ID pin which I dont have because I haven't received a phone yet and this is the first time I have used ID mobile. They said I failed security so cant help me. What should I do?

I received an unrequested PAC number. The port has been successful & the criminal has successfully withdrawn money on my credit card. After two very protracted & timely periods on the ID chat I was advised that it would be directed to your ‘back office’ team to recover my number. Based on there being no further communication & what I have read on this community I have little confidence that this is being dealt with. In the meantime the criminal is able to carry out all sorts of fraudulent activity using my number. When I ring the number it still rings so it looks as though the number hasnt been blocked Could an ID employee please contact me & assure me that this is being dealt with as 48 hours has now elapsed & no communication from ID !!!

Hi I have recently starting receiving 2 or 3 international calls on a daily basis - mostly from various US states and always different numbers- on my Samsung S24. I do not answer and block the number as a matter of course but Its now becoming very irritating. Ideally I would like to block all incoming international calls. Only option I can see for blocking calls is either block all unknown numbers or blocking individual numbers. Would really appreciate any help on this :-)

Hello Recently got a new contract (first ever time) but didn't receive any notification(money going out, email) so did it again, again nothing. Having read up on it these things take a while to process, just need to cancel one of these and not be charged for it? Who can I contact

hi is there a number to dial to switch voice mail off and on

Hi, please be aware that you've started using chargeable services while roaming. Any calls, texts, or data will not come out of your standard UK allowances and will cost between 30p and £15.00 per MB. To keep track of your spending or manage your bill cap, simply log in to the iD Mobile app. For more details on out of plan charges, visit idmobile.co.uk/roaming. I sent a text message and then received the above message. 1. Does this mean that I have lost my access to free roaming calls & text messages? 2. More importantly, am I able to make free calls & send text messages subsequently?

I purchased an iPhone 16 on 2 year year contract with ID mobile Nov 24 and still haven't received my curry's voucher when will it be sent?

Can I upgrade my sim to eSIM? What are the steps to do it?

Hi I really need help please. Its been 3 days now and although i cant make outgoing calls i cant receive any. Ive checked my phone and done a hard re boot, ive even swapped sim to check phone and its just wont accept incoming calls. anay ideas please ?

The internet is packed with cool stuff for kids, but it also comes with some not-so-great things. We’re talking about things like cyberbullying, endless late night scrolling sessions, and the occasional shady stranger lurking in comment sections. Yes, the internet can be awesome - but it can also impact children’s mental health if we're not careful. That’s why having regular chats about online safety is super important. Don’t worry - this isn’t about giving boring lectures that make your kids do eye rolls. We’re here to help you start real, honest conversations that stick. Whether you’re a parent, grandparent, or the cool aunt/uncle, here’s your friendly guide to talking to kids about staying safe online (without sounding like a broken record). 1. Starting the conversation about online safety (without making it awkward) Talking about online safety doesn’t have to feel like a formal meeting where you’re both sitting stiffly at the dining table. Keep it casual! The goal is to encourage open, honest discussions about your child’s digital life Think of it like chatting about their day at school—just with a little “internet twist.” Ask questions like: “What’s the funniest thing you saw online today?” “Who do you play with on that game? Are they friends from school or new people you met?” “What’s your favourite app right now? Show me how it works!” These questions aren’t just small talk—they’re clever conversation starters. They help you understand what your kids are doing online without making them feel like they’re being interrogated. The key? Create a safe space where they know they can tell you anything without getting in trouble. And if they do open up about something that worries you (like someone being mean online), try not to react with shock or go straight into “fix-it” mode. Keep your cool, listen first, and then figure out the next steps together. 2. Understanding cyberbullying and its impact (because it’s more than just “mean comments”) Now let’s talk about cyberbullying, because it’s a serious issue that can really mess with a young person’s mental health. It happens when someone uses technology—texts, social media, games, you name it—to harass, threaten, or embarrass another person. Here’s what cyberbullying might involve: Nasty comments on posts. Spreading rumours through direct messages (DMs). Excluding someone from group chats (the modern version of “you can’t sit with us”). Sharing embarrassing photos without permission. Kids don’t always tell adults when they’re being bullied online. That’s why it’s important to look out for signs like: Suddenly not wanting to be online - or being too glued to their phone. Getting upset after checking messages. Withdrawing from friends or activities they used to love. Changes in mood, sleep, or school performance. If you notice anything off, check in with a simple, “Hey, I’ve noticed you’ve been a bit down lately. Is everything okay? Anything going on online that’s bothering you?” The emotional impact of cyberbullying can be pretty intense - anxiety, low self-esteem, even depression. But when kids know they can talk to someone who has their back, it can make a world of difference. 3. Steps to report and get support in the UK (because you’re not alone in this) If your child is dealing with online nastiness, please don’t panic - there are plenty of ways to take action. Here’s a good four-step plan: Report and block Social media platforms like Facebook, Instagram, TikTok, and Snapchat have tools to report inappropriate content and block users. Teach your child how to do this (bonus points if you practice together). Get expert assistance There are some trustworthy UK organisations ready to help: Mind UK: Mental health support Samaritans (116 123): Someone to talk to, 24/7 National Bullying Helpline: Advice on dealing with bullies The Mix: Support for young people with everything from online drama to mental health Talk to the school If the bullying involves classmates, have a meeting with your kid’s class teacher and head teacher. They’ve dealt with this before, and will have systems in place to help. 4. Encouraging positive digital habits (so it’s not just about “don’t do this…”) Online safety isn’t just about avoiding the bad stuff—it’s about building healthy habits that make the internet a positive space. Here’s what you can do: Set boundaries (but make it a team effort) ​​​​​​​ Instead of just declaring, “One hour of screen time only!” try working together to set limits. Ask something like: “What do you think is a good balance between gaming and homework?” When kids feel involved, they’re more likely to stick to the rules. Digital detox - not as scary as it sounds ​​​​​​​ Suggest screen-free activities like family game nights, outdoor adventures, or even just a tech-free dinner. You might be surprised at how relaxing it is when no one’s sneaking a look at their phone under the table. Find the good stuff online ​​​​​​​ Not all screen time is doom and gloom. Encourage your kids to explore online spaces that are creative, educational, and uplifting. Think coding games, art tutorials, or cool science videos - hello, DIY volcano experiments! The bottom line: keep the conversation going Protecting kids online isn’t a one-and-done chat. It’s an ongoing conversation. The more you talk about it, the more comfortable they’ll feel coming to you when something’s wrong. So, stay curious, keep listening, and remind your kids (and yourself) that the internet can be an amazing place - just as long as you all know how to navigate it safely. If you’ve got any online safety conversation tips of your own to share, let’s hear them! Please feel free to share your comments below.

There’s a lot to love about the internet, but it’s also important to understand how the web can have a negative effect on your wellbeing. Whether it’s being a victim of cyberbullying or just spending too much time on a social platform, there are a few things online that can cause distress or create unhealthy habits. That’s why in this article, we'll offer tips on how to recognise and respond to issues like cyberbullying and internet addiction. Plus, we’ll discuss the importance of open conversations and ask for some of your best tips for using the internet healthily. What is cyberbullying? Cyberbullying is the use of tech to harass, threaten, or target someone. It can take many forms, ranging from mean replies left on social media posts to the use of insulting language in an online game. Sending hostile direct messages or posting personal info or pictures to embarrass someone counts as cyberbullying too. It's super important to recognise the signs of cyberbullying, as it can lead to anxiety, depression, and other mental health problems. Especially amongst younger people who can feel more vulnerable and sensitive to harassment. How to report cyberbullying and get support in the UK. If you or someone you know is experiencing cyberbullying, there are lots of ways to report it and get support. Most social media companies have tools that help you report abusive content quickly and easily. Here’s a quick guide for some of the most popular platforms: Facebook: Find the post you want to report and click on the three dots in the top right corner. Select ‘Report post’ to notify Facebook admins. Instagram: Tap the three dots above the post and choose ‘Report’. You can then follow the on-screen instructions. TikTok: Tap the share icon on the video, select ‘Report’, and choose the reason why you’re reporting that content. Snapchat: Press and hold on the Snap, tap the flag icon, and follow the prompts. There are also other ways to fight back against cyberbullying, with several UK helplines and organisations able to offer assistance. This includes: Mind UK : Provides advice and support to anyone experiencing a mental health problem. Samaritans : Available 24/7 for anyone who needs to talk. Just call 116 123. National Bullying Helpline : Offers support for anyone affected by bullying. The Mix : Supports young people under 25 on various issues, including mental health. It's crucial to report issues in professional settings or community spaces too. By speaking up, you can help create a safer and more supportive space for everyone — not just yourself. Promoting positive digital wellbeing. Sometimes, you can have too much of a good thing — including the internet. That’s why it can be really beneficial to set some boundaries when using the web, so you don’t get addicted or end up talking to the wrong people. Here are some handy tips to keep in mind: Limit screen time and social media usage: Try to keep tabs on the amount of time you spend online. In fact, loads of phones now deliver weekly screen time notifications to help you monitor this. It’s also a good idea to avoid scrolling through your socials before bed for a better night. Give digital detoxes a go: Actively take time away from your screen to give your eyes a rest, recharge, and focus on other things. Go for a walk, take a trip somewhere with a loved one, the world’s your oyster! Be mindful when interacting online: When you’re using social media, think about how you interact with others and always try to be respectful. Ask yourself this: would you say what you’ve typed out to a stranger in person? Curate your feed: Don’t follow social media accounts that post content which makes you feel anxious or stressed. Use positive online spaces and support networks: Join online communities that promote positivity and provide support. It’s always best to take part in activities that make you feel good and to connect with others who share your interests. The importance of open conversations. We’ve suggested a few effective ways to report cyberbullying and form healthier habits using the internet. But don’t forget that one of the best to ways keep your mental health in check is by talking to your friends, family, or colleagues about your experiences. Whether that’s to discuss issues you’ve had online or otherwise. It really can make a huge difference! If you’re a parent or guardian, creating a safe space for your child to share their concerns is also essential. Encourage them to talk about their online experiences and listen without judgment. Schools and workplaces also play a big role in promoting digital wellbeing by creating environments where people feel comfortable discussing their online lives. Did we miss any helpful tips that promote positive digital wellbeing? Please share yours in the comments below, we’d love to hear them.

Today’s kids are born into a totally digital world. It’s now normal for children to be online from a very young age – whether that’s watching videos, doing schoolwork or playing games with friends. And while this can all be very exciting for them, it can be a worry for parents. Whether it’s inappropriate content, cyberbullying or just too much screen time, it’s important to understand the risks. But help is at hand! By knowing your way around digital safety and how to use parental controls, there are simple and effective ways to make sure that your child’s online experiences stay positive. So, we’ll take you through what you should know, and point you to some of the best parental control tools around… Why parental controls matter. Allowing children unrestricted access to the internet can expose them to a host of dangers. Inappropriate content, such as violent or adult material, can be easily stumbled upon. Cyberbullying is another significant risk, as children may experience upsetting behaviour from peers or strangers. And excessive time with a tablet or phone can lead to screen addiction. By setting up parental controls, you can remove (or greatly diminish) these risks. These controls let you block harmful content, monitor online activities and set time limits on using devices. Not only can they help protect your child from potential dangers, but they can also encourage a more balanced approach to using tech. Built-in parental control features. You don’t need to go far for apps to help you out. While there are plenty of third-party options, major operating systems provide their own apps already… iOS (Apple Screen Time) If your kids are using Apple devices, the built-in Screen Time feature is a huge help. It allows you to set limits on app usage, restrict access to explicit content and schedule downtime when the device can’t be used. To access Screen Time, go to Settings > Screen Time on your child's device. From there, you can customise the settings to decide what you’re comfortable with. Android (Google Family Link) Google Family Link is a great option if you’re on Android. This app lets you manage your child's screen time, approve or block app downloads and even track their location. To get started, download the Family Link app on both your device and your child's device, and follow the setup instructions. This tool gives you the flexibility to oversee your child's online activities while fostering responsible usage. Network Provider Controls. Many network providers, including iD Mobile, offer parental control options as part of their services. These controls can block adult content, restrict data usage and provide insights into how your child spends their time online. Here’s a quick guide to iD Mobile’s Parental Controls and how you can activate them. Encouraging healthy digital habits. Of course, software (as useful as it is) is only part of the solution. Since kids are now considered digital natives and have unprecedented online access, it’s also really important to encourage good habits in other ways. Here are some pointers we hope you’ll find helpful… Set screen time rules Screens are a surefire way to keep your kids busy for hours at a time, but they might be too young to appreciate there can be too much of a good thing. See also: ice cream. Establishing clear screen time rules will help them maintain a healthy balance between online and offline activities. Set specific time limits for device use and encourage them to take regular breaks. Time should be put aside for anything that doesn’t need a screen – i.e. sports, hobbies and family time. Consistency is key, so make sure to agree some rules and stick to them. Talk to them about online safety Let’s face it. Having parents taking away screens is never going to be fun for kids – especially when you’re limiting access to their favourite online games. That’s why talking openly and positively with your children about online safety is important to help them understand whythey have to be careful. Discuss the potential risks they may come across and teach them how to recognise and report inappropriate behaviour when they run into it. Encourage them to ask questions and share their online experiences with you. By keeping communication open, you can create a safe space for your kids to voice their concerns and come to you for guidance. Lego have even created special Build & Talk sets to help tackle issues like cyberbullying and screen time. Lead by example Kids have a keen sense of what’s fair. So, you can’t really expect them to have good online habits if you’re not going to lead by example. So that means limiting your screen time too. By setting a positive example, you can inspire your child to follow suit. (Maybe save your Instagram scrolling until after they’ve gone to bed!) For more advice, the NSPCC have got some useful Parental controls guidance too. Stick with it! Maintaining your child's digital safety is a long-term and ongoing process. Parental controls play a huge role in protecting your kids from online dangers and promoting a balanced approach to using tech. But it’s also about establishing boundaries and keeping the conversation going. Tech is amazing, and we can all help to keep it that way! Do you have kids who get stuck to screens? What apps, tips or habits have you found helpful? Let us know below.

We spend a lot of time online nowadays. And that means our privacy is more important than ever. Whether it’s your favourite social media platform or a messaging app, pretty much every part of the internet can be a risky place for your personal info. Especially if you’re not careful. Sharing too much of it can lead to scams, identity theft and other nasty situations you really don’t want to end up in. So, to avoid that, we’ve put together some top tips for protecting your information on all the big platforms. Let’s dive in… Facebook. Tweak the visibility of your profile It’s pretty easy to control who sees your posts, friend list and any other info (like your contact details and relationship status etc). Head to your account settings, find the privacy section and choose what’s visible on your profile. Make sure that only your mates can see the important stuff. Otherwise, strangers might take advantage of it. Manage your friend lists Create custom friend lists and pick and choose who can see that new holiday photo. This gives you way more control over who can view what and when. For instance, you might only want your family to see how your summer trip is going. And you may not want your boss to see that snap of you from your big night out… Restrict access from third-party apps Be careful with any third-party apps that ask for access to your Facebook data. Some of these developers will misuse it, so double check that the app’s trustworthy before tapping yes. Instagram. Set your account to private Insta lets you switch between having a public and private account. With a private account, only followers you’ve approved can see your posts. It’s a simple way to guarantee your selfies and pet pics are only looked at by people you trust. Manage tagged content Keep an eye on any photos and videos you’re tagged in. You can choose to manually approve any tags before they show up on your profile. This stops any unwanted – or potentially embarrassing – stuff from popping up on your feed. Limit interactions from unknown users Go to your settings to restrict who can comment on your posts, send you direct messages and mention you in their stories. That way, you won’t get any spam from strangers. Or a boatload of potentially odd comments under your pics. WhatsApp. End-to-End encryption WhatsApp has end-to-end encryption switched on by default. That means only you and whoever you’re chatting with can read your messages. In terms of messaging apps, it’s got some of the most robust security out there. Set privacy for ‘Last Seen’, your profile picture and status updates You can control who can see your ‘Last Seen’, profile picture and status updates. This info is visible to everyone from the start, but you can restrict it to just your contacts if you want. You can even go as far as limiting it to just a few specific people too. TikTok. Switch to a private account If your account is private, only the people you approve can follow you and view your content. It’s a good way to stop your videos from being watched by the wrong people. Restrict comments and messages For example, you can make sure that friends are the only ones who can comment on your videos or send you messages. Meaning you won’t have any unwanted interactions with strangers. Manage your data-sharing permissions TikTok collects a lot of data about its users. But you can go into your settings and tweak your data sharing permissions. This’ll reduce the amount of personal info that TikTok (and any of its partners) can access. Avoiding oversharing. Think before posting Before you press post, really think about whether you actually need to share it. Is it something you don’t mind being public? When in doubt, it’s better just to keep it to yourself. Don’t share any sensitive information, whether that’s your home address, phone number or important banking info. If you do, it might end up in the wrong hands. Manage friend lists and privacy Check through your friend lists and look at your current privacy settings. Remove anyone you don’t speak to anymore and tighten up those privacy controls. That way, you can limit exactly who can see all your posts. Turn on two-factor authentication This’ll add another layer of security to your accounts. So, even if someone gets hold of your password, they won’t be able to login without another form of verification. It’s better to be safe than sorry. Got any tips of your own for keeping your personal info safe online? Tell us all about them in the comments down below!

Hi when I signed up to ID mobile I was supposed to get a 3 months Apple TV for free. How do I do that? I do not have the email as I read on some other threads. Please advise. Thanks

I always get an error when sending text messages. However, other person does get the messages.

Hi, I received a Currys gift card. Unfortunately there is no money on the card. What can I do?

According to the coverage map, my new home in Atherstone CV9 2AG has good coverage, as I visited the house this morning to have a look outside and check my phone coverage, no signal outside your map says good coverage, what do i do, stay with id, or move to another provider

I have a sim only for a remote router (not in my location). I have downloaded the app and started to register, however I get stuck when i get asked to verify code text to my number. I can not access the sim as it is hundreds of miles away. How else can I complete the app setup?