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I have pac, new mobile number and transfer code, when I attempt to transfer I get the message 'something went wrong' and it fails to work. I tried setting up the new Galaxy. Two problems - it won't transfer anything from old to new phone (WiFi or cable, neither works), when I try to set up the new phone and enter my new mobile number, the verification code doesn't arrive. I'm starting to suspect my SIM isn't registered with the number ID sent. Bottom line, I'm stuck and frustrated. This needs sorting out today or I'm getting in the car to Carephone Warehouse/Currys to get my money back

I have recently changed my direct debit details which has been a problem as payments are not being taken, but when I checked my payments it shows that two payments were made in mid April two days apart. Who can I contact about this please.

I’m trying to log in on the app but it keep telling me my details don’t match

Hi, I got the S25 Ultra last week but couldnt stand Android, rang to see if I could exchange to Iphone but couldnt. Sent phone back as within 14 days cool off, currently with DPD. What I would like to know is will teh contract be automatically cancelled so I can get a new contract for the Iphone and would I be able to keep the number I ported across originally. Thanks in advance.

I have two very old phones that I need to stop paying for as they were destroyed with the SIM cards some time ago. I have the numbers on record but can not use them of course as they were destroyed, I can not find a way to cancel them on the site or find someone to actually speak as there are no contact numbers on the website. The only way was to cancel the direct debit so I have cancelled them both but need to let ID mobile know what has happened. How do I actually get in touch with someone to discuss this?

Hello, I’m going through a tough time financially currently due to being on sick pay, there won’t be enough money in my account for the direct debit, could I have some assistance on what to do next?

Could a member of ID mobile please clarify the position with roaming in EU . Can I use up to my monthly allowance of 108GB or am I capped at 30GB. Many thanks

Could someone tell me if the SMS will be delivered or lost in the following scenario please? SIM card for number 07123456789 removed from phone SMS sent to number 07123456789 07123456789 ported to a new provider on a new SIM New SIM for number 07123456789 entered into phone and phone turned on

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Where is customer support?

I’m currently in process of moving my families numbers over to ID mobile. Is there anyway I can apply a nickname to each phone number so I know which person the plan/number is for? Thanks in advance.

I want to port my number to another Network as I'm not happy with ID however I'm tied into a 2 year contract which I want my son to take over and import his number. Is this possible please?

For a few months iD charged me for a blocked number. Why?

I have been recently experiencing very poor mobile signal in the South East Wales area with often no data access in areas that I normally have a good 4G or 5G signal, is there any reason for this?

Hello, I'm on monthly payment 2 year contract and the contract is still active and I've been paying via direct debit so payment is upto date as well. However, I noticed I don't have a mobile data and when I logged in the app it says the plan is disconnected. I've used my own credentials and I'm not sure what's happening here. Can you please help?

I have still not received my Apple TV offer. I’ve checked my junk mail folder and not there either.

So I decided to do an upgrade before my last contract ended. I had in place at the time unlimited data everything. I chatted to an upgrades team and decided to get the galaxy s25 ultra. Also with unlimited data. However I now have charges on the account for data used outside of the plan that total £95.44 during the upgrade process from my last phone to my new one. Clearly they have not applied the bolt on at the time of the upgrade properly. I have tried many times to try to resolve this issue. I have raised a complaint. My current bill outstanding is £95.44 it should be £41.99 per month. Anyway as I am still in a cooling off period I am seriously thinking of cancelling my contract and returning the phone. You can never get anything resolved with company because half of the agents just don't understand what your chatting about. Its just ridiculous. However the agent tried to off me £20 off my next bill in compensation. Im not going to be paid off for incompetent staff members mistakes. Unlimited data means unlimited. Not to be charged £95.44 because id haven't applied a bolt on at the time of upgrading. In my opinion this company is the worst in the UK. Might be cheaper contracts and phones. But it comes with lots of hassle when it goes wrong. Avoid like the pluage.

I am in Portugal and assume I have roaming. When trying to make a call on my UK number to another UK number I get a message that states 'cannot connect to mobile network'. Why and what needs to change?

Hi I was supposed to get headphones with my contract when I took it out. I still haven't received them. Thank you

I want to know what it will cost to use my phone when abroad

Hi, I got 3 texts almost simultaneously yesterday in the following order to say: 1) Just a heads up, you've now used 80% of your Bill Cap for this month. Please note: once you hit 100% you won't be able to use any chargeable services... etc 2) You've now used 100% of this month's Bill Cap. You won't be able to use any chargeable services until your next monthly billing period starts; this ensures you never spend more than you want to… etc 3) You've now used 100% of your plan's data allowance. This does not include any add-ons you may have. Any additional data usage will cost 10.24p per MB until your allowances refresh on your next bill cycle… etc This seems completely wrong as I seem to have used my Bill Cap before my allowances were even used up?! I also rarely go near my data limit and nothing has changed this month. I have used as much/little as usual. Never have I reached a data limit. I was scrolling social media with no other apps open when these texts came through. I checked my app and I have 0gb data left and have been charged £5 for data used within less than 30 seconds?! Cannot contact ID, live chat not working. No email/number to help with the situation. I am currently in the EU but have data roaming on and spend 50% of my time here so this is nothing new to my sim/data. Never had this problem in 5 years abroad/with ID. Any help much appreciated. Thank you in advance

My beloved old ASUS phablet has started malfunctioning and not working in some areas with the change to G4. It can’t upgrade to G4. I have since ordered a new phone and that has arrived. How do I transfer my phone number (with account) to this new phone? Guidance would be much appreciated. Diolch/Thanks

Hello, I have been with ID for almost 1 year. I always seem to have issues with my call coverage and having "4G/5G" speeds. My bar signal is mainly on 1 bar out of 4. There is supposedly no network issue down when I check ID coverage. I always struggle to speak to people. With data speeds, it says I have 5G and I can hardly load anything, I'm getting roughly 6mb download speed. Not enough to load a website. I seem to have this issue in Ph13 area code. If I travel 14 miles it is still the same issue. Does anyone have issues like this?

I have recently joined ID Mobile (after being with my previous provider for 22 years). This has meant I’m a bit rusty with new technology and dread phone upgrades! I wanted to keep my previous number and gave this information when I ordered my new iPhone. The phone arrived, I received confirmation the change to ID Mobile had been successful, everything seems to be working absolutely fine. However, I now have 2 sims shown in the sim section (my old number with EE Plan and also my new ID plan) Can anyone advise how I can get rid of the old sim? It’s rather annoying when making a call I have to choose between which sim/lline to use. many thanks nicola please can someone help

I changed to a newer phone a couple of weeks ago (iphone 7 to iphone 12) and have been having problems getting and making calls when at work. There is very little signal in the building so the phone uses wifi calling when I’m in the office which worked fine before - I’m using the same SIM card as previous. I have checked when at home and WIFI calling works fine there (put on airplane mode to check) so it is just when on the work WIFI that it does not. Tried called over Whatsapp at work and this works ok. Not sure what to try after that - if I cannot get it working I will need to change provider as I cannot continue with not being able to use phone when in the office.