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Sam_warneCommunity Member
veey poor signal
Hi, I’ve recently joined ID mobile. I’m experiencing ridiculously poor signal in my work place. I have never ever had issues with my previous provider. It worries me as my children would not be able to contact me if there was an emergency and I have also missed important calls due to this. the issue isn’t with the phone. Is anyone able to offer advice or if they have had the same sort of issue, what was done (if anything) to rectify this? Thanks
JimsidaccountNew
Contributor
no longer have roaming data access in one phone
I have lost roaming data in one phone, if I move the sim into another phone it all works fine data included. . If I use a none id mobile sim in the problem phone it works fine data included. However despite ensuring roaming is enabled the ID mobile sim will not work on data in the phone?
Matthew TiD Mobile Employee
Say hello to five new Roam Beyond destinations!Blog
We’ve got exciting news for all you globe-trotters and adventure seekers — iD Mobile’s Roam Beyond is going even further! We’re adding five incredible new countries to our line-up, so you can stay connected in more places than ever before. Whether you're mapping your route through Tokyo or sharing foodie snaps from Singapore, our great-value data add-ons mean you can roam with confidence. No nasty bill shocks here, just happy travels. Welcome to our 5 new destinations! We’re thrilled to announce that Roam Beyond now covers these five highly-requested destinations: Japan Singapore China (including Macau) Pakistan Montenegro That means you can share stunning snaps of Kyoto’s ancient temples, navigate the bustling markets of Lahore and more without breaking the bank. All thanks to our new, budget-friendly iD Mobile Roam Beyond add-ons. How does Roam Beyond work? Getting set up is a breeze — no boarding pass required. Just follow our steps below to stay connected wherever your travels take you… Choose your perfect Roam Beyond pass: Amount of data Number of days Price 2GB 1 day £5 10GB 5 days £10 20GB 10 days £35 Purchase your Roam Beyond add-on! You can get your Roam Beyond pass at any time in the iD Mobile app (for iOS and Android). Or just log in to your account on a web browser instead. It’s quick, easy, and ready when you are. Top travel tip: Buy your Roam Beyond add-on before you travel (while you're still in the UK). That way, you’ll be all set the moment you land and won’t get caught out by standard roaming charges! So, where to next? Our world of roaming has just gotten bigger and better. With Japan, Singapore, China, Pakistan, and Montenegro now on the map, your travel possibilities with iD Mobile are more exciting than ever. Ready to plan your next trip? Check out the full list of countries and details on our roaming charges page. Wherever you’re headed, we’ll be there to keep you connected every step of the way. Which of our new destinations are you most excited to visit? Let us know in the comments below!

ToddsteCommunity Member
European Roaming Allowance
Hi Can anyone tell me if the statement below from ID in October 24 is still valid or has the promotion ended now. I dont recall seeing any statement advising of this Thanks Steve "Use Your Full UK Data Allowance at No Extra Cost! From 1 October 2024 and until further notice, all customers can use their full UK data allowance in Roam Free destinations*, at no extra cost! We’ll notify you when the promotion ends and when the 30GB Roaming data limit is reinstated. Have a great trip
Matthew TiD Mobile Employee
The best new features coming to your iPhone with iOS 26!Blog
Apple has just unveiled its huge new update, iOS 26! Get ready for a brand new look and some incredibly clever features that will make using your iPhone better than ever. We’ll walk you through the biggest changes, from the stunning "Liquid Glass" design to smart tools that help you block spam calls and messages. And it’s available now! So, before you whip out your iPhone to admire the iOS 26 makeover, we’ll give you a quick guide to some of our fave new features… A fresh new look & feel. Your iPhone is getting a visual makeover that makes it more personal. The new "Liquid Glass" design creates a cool, translucent effect on icons and widgets, giving your display a dynamic and modern look. Run your finger across the screen and it’ll look like you’re viewing your screen through a lens. It’s the biggest visual overhaul since iOS 7. But that’s not all! You’ll have more customisation options for the Lock Screen and Home Screen, allowing you to tailor your device to your unique style. The Camera app has also been made sleeker, letting you slide your finger to open up all the different camera modes - like panorama shots and portrait mode. Resolution can be changed with a simple tap at the top of the display. While it looks new and exciting, it’s still the familiar, easy-to-use iPhone experience you know and love. Say hello to smarter features with Apple Intelligence. Apple Intelligence brings powerful new AI features directly to your iPhone, making everyday tasks easier and more intuitive. One of the standout features is "Live Translation" in Messages and Phone calls. This is perfect for holidays and connecting with people overseas. And the best part? It’s all done on-device, which means your privacy is protected. Another smart addition is "Visual Intelligence," which lets you search for things you see on your screen. Whether it’s a landmark, a product or a piece of art, your iPhone can now help you find more information with just a tap. The Photos app is better than ever. After feedback on the iOS 18 layout, Apple has listened and redesigned the Photos app in iOS 26 to be much more user-friendly. The app now features clear, separate tabs for "Library" and "Collections," making it simple to find your albums and memories. This redesign is a direct response to user feedback, aimed to fix the parts in the last update that some people found confusing. Managing, editing and sharing your precious pics with friends and family has never been easier. No more nuisance calls and texts Get powerful new tools to stop spam and unwanted messages before they bother you. The "Call Screening" feature can find out who’s calling and why before you answer, helping you avoid those annoying telemarketers. Additionally, a new "Messages from unknown senders" folder keeps potential spam out of your main conversation list, ensuring your inbox stays clean and organised. One more thing... iOS 26 is a huge update that brings a beautiful new design, smarter AI tools, an improved Photos app and powerful spam-blocking features to your iPhone. And we’ve only just scratched the surface. Dive deeper and you’ll find an overhaul to CarPlay, Apple Music, Apps and Wallet too. But that’s enough from us for now, what do you think? Which feature are you most excited about? Let us know in the comments below!

Matthew TiD Mobile Employee
Still using Do Not Disturb? Here's the smarter way.Blog
Is your phone constantly buzzing, pinging, and demanding your attention? Notifications never seem to stop, and finding a quiet moment can feel impossible. That’s where Focus Modes come in. Built into most smartphones, they’re designed to cut distractions and give you back control of your attention. Set one up and your phone will start working with you, not against you. The result? Less stress, better productivity, and more time for the things that matter. What are Focus Modes and why should you care? Focus Modes are like a smarter versions of “Do Not Disturb.” Instead of one big mute button, you create custom profiles for different parts of your life. For example, you might set one up for work, another for family time, one for the gym, or even a quiet reading mode. Each profile decides who and what can get through. And the benefits go beyond fewer notifications. Filtering out background noise helps you feel calmer and more present. It protects your evenings from late-night work emails, keeps your sleep undisturbed, and gives you the headspace to focus properly when it counts. How to set up a Focus Mode. The good news is that Focus Modes are quick to set up, with just a few taps in your settings. On an iPhone, go to Settings > Focus. Tap the plus sign and choose a template like Work or Sleep, or create your own. You’ll then pick which people and apps are allowed through. Finally, set a schedule so your Focus activates automatically—based on the time, your location, or even the app you’re using. iOS also lets you go further with “Focus Filters,” which can hide your work calendar at the weekend or show a custom home screen just for relaxation. On a Samsung Galaxy, open Settings > Modes and Routines. You can choose from presets such as Sleep, Driving or Exercise, or build your own. Along with silencing apps and contacts, Samsung adds handy extras like changing your theme or brightness depending on the Mode. You can also make Modes trigger automatically at a certain time, when you arrive somewhere, or when you open a chosen app. For Google Pixel (and many other Android phones), Focus Mode lives under Digital Wellbeing. Simply pick the apps you want to pause and they’ll be greyed out while the Mode is active. You can set a schedule or switch it on manually. It’s not quite as advanced as iPhone or Samsung, but it’s a quick way to cut out distractions when you need to concentrate. Clever ways to use automatic triggers. The most impressive part of this clever tech is when different modes turn on automatically. Instead of remembering to turn it on, your phone does it for you. Picture this: you step into the gym and your phone instantly shifts into “Gym Mode.” Work chats and WhatsApp groups are silenced. Only your music, podcast or fitness tracker stay live. On iPhone or Samsung, you can even make a custom home screen that shows just your health and workout widgets. Or maybe you arrive at the library. “Study Mode” kicks in the moment you walk through the door, muting everything except your calendar and emergency contacts. No need to fiddle with settings—you’re ready to focus straight away. Time-based triggers are just as useful. A “Morning Shield” could run from 7am to 8am on weekdays, blocking social media and news so you don’t start your day with doomscrolling. At the other end of the week, a “Weekend Wind-Down” might silence all work apps from Friday evening until Monday morning. Perfect for protecting your downtime. App-based triggers are another clever option. Open Kindle or Audible and your phone could slip into “Reading Mode,” muting everything else until you close the app. Or when you start Google Maps, a “Driving Mode” could switch on—muting all but the essentials and even sending auto-replies to anyone who messages you. Safer, calmer, and far less distracting. Why Focus Modes are well worth it. Setting up Focus Modes might feel like an extra chore at first. But once they’re in place, they quietly run in the background and make a huge difference. You’ll notice fewer interruptions, clearer boundaries between work and play, and better quality rest. Notifications arrive when you’re ready for them, not whenever your phone decides. There’s also a wellbeing bonus. Constant pings have been linked to higher stress levels and lower concentration. By tailoring Focus Modes to your lifestyle, you build healthier digital habits without relying on willpower alone. They carve out breathing space in a world that never stops demanding attention. Final thoughts. Focus Modes are one of the most underrated features on smartphones. With a little setup, you can transform your device from a distraction machine into a tool that supports your goals. Why not give it a go this week? Create just one new Focus Mode and see how it feels. Maybe a “Reading Mode” for quiet evenings, or a “Commute Mode” that helps you enjoy your podcast in peace. Once you’ve tried it, come back and share your ideas in the comments—we’d love to hear your most creative setups!

geord99Community Member
Very poor data speeds and constant 5g 4g switching
Since joining id mobile a few months ago the data speeds have been horrendous. Often less than 5mb downloads. I have a Google pixel 9a and the area is NE1 3AZ but not it's not just that area. It's everywhere. Trying to use the phone for work related stuff is almost impossible.
WillHolmes84Active Contributor
Promotional Amount from Pixel 10 Pro missing
Hi Guys, I have contacted support for over a week, roughly one email a day and I have been unable to chase the promotional payment for my Pixel 10 Pro. If I cannot get the promotional amount I would rather cancel the trade in to be honest. Hopefully this can be rectified. Thanks,Will
Stuart AllenNew
Contributor
not charging saying damp issue
My phone is not charging it keeps saying it has water damage when It is no where near any. I have tried 5 or 6 different leads and plugs and still no joy I get a minimal charge off 1 enough to post this. ID are a waste of space cant find any contact details to tell them.
RandomKelCommunity Member
Samsung Galaxy S25 Ultra Not On The Upgrade List
Hi, I am currently eligible for an upgrade. However, the specific phone I want to upgrade to is not on the list — Samsung S25 Ultra. I can see all other S25 versions, just not the Ultra. I am currently on a Sim Only Plan. Will I have to cancel that plan just to set up a new contract for the S25 Ultra? Thanks
cmclean10New
Contributor
iOS 26 connectivity issues
Hi, I have an iPhone 14 Pro and upgraded to the new iOS 26. I have lost all sim connectivity. When the upgrade occurred it stated “no sim” and all connectivity is lost. I’ve subsequently reset network settings, updated network settings, simply removed the sim card and put it back in, as well as turning the phone on and off to no avail. Is anyone else having this issue or is it an iOS 26 problem with iD mobile?
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