Unanswered questions

1101 Topics

Risheer

Cannot activate new sim card

Question

I have purchased new sim cards for my childrens phone and when trying to activate both of them I get a message they are already activated. I also therefore cannot create an account . I have tried both sims in unlocked phone and there is no network or signal.

My iD / Getting started

0 52 1

4 months ago

Roberta

Previous address for credit check

Question

I'm trying to order a sim, but I've been asked for my address history in the last 3 years. I understand that's needed for the credit check, but I've been living in the UK for 2 years. Usually, I have no problems with using the previous address from my country, but the registration form is not accept...

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1 48 1

4 months ago

Ratty1

internet banking registration help?

Question

Trying to register my new phone for internet banking, I have kept my old number etc, but each time I have got to the security code stage of the registration, where the bank has to ring me, phone doesn't ring, their call goes straight to voice mail. so cant enter the requires security code. Rang my b...

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1 40 1

4 months ago

Zainabbmiah

I want to unlock my Samsung S8

Question

How do I unlock the PUK code on my new Samsung S8?

Devices / Android

0 54 1

4 months ago

Serrus Civilian

Bought a data add-on, it said at the time I'd get an extra 4gb of data for 12 days but data allowance does not suggest this in the application, only has the standard 4gb.

Question

as title says

My iD / Bills, allowances & charges

0 73 3

4 months ago

TimJ Civilian

Galaxy A3 firmware compatible with WiFi Calling?

Question

At home we do not have any reliable signal on any network so are looking to get compact phones compatible with WiFi calling for both of us. I already have a Samsung A3 locked to Vodafone that works with WiFi calling, I will get it unlocked in a few weeks when Vodafone allows, but from other posts...

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1 119 5

4 months ago

dvdmwlkr

is sim compatible with motorola g7 power? Not working in this phone

Question

New sim inserted into moto g7 power. Phone is new and was working with a BT sim which was inserted temporarily. Phone shows "Sim status No service", Phone number: "unknown"

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1 86 1

4 months ago

timlimoux Civilian

dashboard showing wrong number since port

Question

Ive ported my old number to ID, why is the app still showing the original ID number. Everything is correct in terms of what other people see, apart from the wrong number is showing on the ID app

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1 38 2

4 months ago

KenH

Using roaming and mobile data abroad

Question

I'm travelling to Greece soon. The place I'm staying has good WIFI. I will send whatsapp messages and pictures and use the internet when there. I will send texts there and also when not on WIFI. What should I do about roaming and mobile data?

My iD / Bills, allowances & charges

0 112 1

4 months ago

philc Civilian

receiving images via text messaging

Question

I have a basic Doro handset. Until a couple of weeks ago I was able to both send and receive images via the texting service. Now I can send OK, but incoming images [from all senders] get me a message along the lines of ‘xxx shared an album with you’, followed by a web address. I don’t know if it’s...

Devices / Other device types (Windows, other operating systems etc.)

0 194 20

4 months ago

Tdurham Civilian

Message failed to send

Question

I have an iPhone 5. For several months i have been unable to send messages to non iPhones unless I turn iMessage off first. However even this isn’t working now and I can very rarely send text messages. Please let me know what I need to do to be able to send messages again - most of my contacts do...

Devices / iOS

0 125 5

4 months ago

SteMcC Civilian

is there an android (Samsung Galaxy Ace 4) equivalent of the ‘changing imessage number’ solution for post ported number issue/problem.

Question

Hi is there an android (Samsung Galaxy Ace 4) equivalent of the ‘changing imessage number’ solution for post ported number issue/problem. My existing ee number was ported over, my phone/sim worked great for 24hrs but now I can not make or receive texts or calls! i know this has been solved on iPho...

Devices / Android

0 95 3

4 months ago

jbsco

Wifi calling activate

Question

Hi I joined ID today. my phone is an iPhone XS Max. updated with he latest software and carrier settings. Wifi calling says activated. but when I have no or little signal it is not working. I have reset network settings. Customer services said I need to speak to my internet provider, which is not th...

Devices / iOS

0 86 1

4 months ago

Janeyyooboo

bills

Question

Im finding it to expensive so what can I do please

My iD / Bills, allowances & charges

0 82 1

4 months ago

Jroly81

multiple sim

Question

I Have just joined and got a 30 day contract sim only, for my son. Im really impressed and would lime to join myself. Can I get another sim on the same account?

My iD / Plan types, upgrades & plan changes

1 240 4

4 months ago

Anotherusername123 Civilian

Not receivng confirmation text and/or email from apps

Question

I recently upgrade my handset from a Samsung J3 to a Samsung A70, I received a new sim and used the Samsung Smart Switch to transfer all my data from one device to the other. I'm having issues with the Facebook App I am not receiving the Security code which is normally sent via text when logging in...

My iD / App and My Account

0 59 3

4 months ago

Elenaidmobile

SMS & Calls not working after porting number

Question

Hello I changed companies from 02 to ID and ported my number. I received a message saying that this was done on 12/8. It's been a week and I still cannot receive or send texts or make or receive phone calls from numbers that are not ID. Can you help? Thank you! Elena

My iD / Getting started

0 70 1

4 months ago

drednought99 Civilian

age verify my number

Question

how can i age verify my number

My iD / App and My Account

0 584 5

4 months ago

davemcl

Changing name, gender, and username

Question

I've recently changed my name, gender and title and it seems I can't update any of these on the app or the website. Also my username on both the app and this community contains my deadname which I'd really rather not be exposed to ever again. How can I change these details? Or if I can't who do I co...

My iD / App and My Account

0 150 1

4 months ago

RichardM Civilian

No number on SIM card

Question

I've just received a new SIM card from ID. I've inserted the card and restarted my Android phone. The SIM is identified and connects to the ID network, there appears to be a connection but there is no number displayed in the phone settings and 'Unknown' is displayed. Service state is 'In service' an...

My iD / Getting started

0 94 2

4 months ago

AnthillMob Civilian

Phishing pop-up - mobilehappyuser.site

Question

Good day! Does anyone else occasionally get this kind of pop-up during a web browsing session? Earlier today I received this while using mobile data, and it is not for the first time. Obviously here the network logo is incorrect (but is correct for the physical carrier), the month name is not ca...

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1 324 1

4 months ago

Lirogiro

phone not working abroad

Question

I am currently on holiday in Canada. I don't want to use phone for data but would like to be able to make/ receive calls and texts. My phone is connected to a network but not getting any service. I've manually tried all available connections and none of them work. I also have returned the APN to def...

My iD / International & Roaming

0 99 1

4 months ago

Julkagumka

switch on roaming when already abroad

Question

I am in France, and don't seem to be able to use my mobile data I have switched on roaming both in the id app and on my handset. I have had a message saying it's because I didn't turn on roaming before I left my home network. Surely there must be some way to enable it from abroad? The only reason I...

My iD / International & Roaming

0 83 1

4 months ago

Floss88 Civilian

Apple vs. Android

Question

At the moment I have an iPhone 6; I used to have a Sony Android mobile. I changed over to Apple because everyone I am in contact with has an iPhone and I also own an iPad. Wouldn’t it create problems with compatibility if I changed back to Android with a Samsung phone?

Devices / Android

0 97 2

4 months ago

Bakerman11 Civilian

hospital signal important

Question

I was in hospital today and it’s important that you have a signal so that you can be in touch with your loved ones unfortunately I don’t know how but connecting to the Wi-Fi did not work it would be most appreciated id would improve the signal near hospitals or put small transmitter inside the hos...

My iD / Coverage

0 34 3

4 months ago

Page 8 / 45

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