Unanswered questions

Based in Lanark, apparently great coverage, 3 months now call signal drops or is muffled and scratchy. Funnily enough I can hear the waiting music fine for 40 minutes then can't hear people. Please help

the last times i have been abroad in spain and turkey i have not been able to use data and only wifi could you please check my account for any settings that may be causing this as i’m going abroad this week my two sisters have the exact same account and there’s works okay

I have started a contract with an ESIM however discovered later that my phone is not compatible. I cannot find any way to contact customer services and I am being charged for a sim I cannot use. Is there any way to change this? I cannot find a number to contact and the automated chat doesn’t help as it doesn’t understand my questions.

Bought an I’d mobile transferred from vodaphone. Now no iMessage FaceTime working. Switched it off did the restart. Did the remove the sim etc. Driving me mental. Want to get rid of it and send it back? What am I doing wrong. Shouldn’t be this hard!!!

I would be grateful for some help and advice please as a matter of urgency. I can receive calls but cannot make any outgoing calls. I am in Guernsey presently and have had no issues previously making calls. However, about 3 weeks ago the problems started. It seems I cannot call any Guernsey mobile numbers, “CALL FAILED” keeps happening. I was over 3 hours last Friday afternoon chatting to Chatbot on ID, I did all the checks and still no success. I have switched my phone on/off 3 times, still no luck. Also I have done a Network Reset, still no luck. Please can someone help me as a matter of urgency, being without my phone is a nightmare. Thank you so much. SAJ. P.S. I can receive phone calls, just cannot make outgoing calls

What is the problem? I’ve been closed out of internet access during the day for the past 4 days. I’ve tried every means of kicking internet connection back into life during the day, but I might get just a few seconds of connection before I’m closed out again. And then, about 18:45, things sort of go back to normal. This suggests IDMobile/3 Network is manipulating access, but, if that is not the case, what is the problem as regards day-time network access? And if there is a problem why is there no warning/advice via email - they have my email address!

I am abroad in Belgium but am unable to get Internet access. I have the sim card in a router not in a mobile phone but can access the settings. The router seems to connect to a provider ie proximus but it loses that connection quickly. Can you please provide some suggestions to get access.

I transferred over to id from three on Friday 18th July and ported my number from three, since the switch over I have been unable to make or receive calls or text messages and I require this to be addressed urgently please

Hi there, I’ve upgraded to iPhone 16 Pro last month and received money for my trade-in phone on 9th of July. I was expecting to receive an additional, promotional £100 and have a reference number which was provided when I filled out the form before sending my trade-in phone. Can you please review and let me know what’s going on with this promotional payment? Thanks, Olegs

Cannot receive calls or texts after moving from lebara, making calls and texts works, i have tried all the supports but nothing works, this is so urgent, ca not believe this is happening, to good to be true.… Please help, like i said ive tried everything stated in the help sections..

I have a question after placing an order yesterday, I still don't know if I was accepted or not, I haven't received any confirmation yet, can I check it?

Hey guys. I’ve been an ID customer for couple of months and it actually hasn’t been the best experience so far. Manchester city centre, Deansgaet Castlefield, East Didsbury near Tesco area... all of them have issues with internet even tho I have full 4g and 5g signal. It actually makes me want to switch to another netwrok, or go back to Three as it seems like it worked much better even tho it’s the same network. Anyone else experiences the same issues?

https://www.moneysavingexpert.com/cheap-mobile-finder/sim-only/ Hi I’m looking to sign up with this offer. I can add this to the basket however I have 2 other family memebers that i wish to include I can’t add another to the basket do I have to do each one separately I’d prefer the 3 numbers on one account if poss ? thanks

I can't figure out how to delete voicemail messages that I've listened to

Still waiting for my data to be increased after agreeing a deal with live chat agent. Currently on 80GB data but should be unlimited. Have the transcript of the deal and told it would be done. Live agent ended chat when I clicked the deal for 80GB and nothing has been adapted since. Anyone else experienced this? Will it be done as burning a lot of time pursuing this. Any help would be more than welcome. Thanks

I have my pac code from talk mobile. Where do I put this to keep my number??

We have unlimited data, text and call. i thought roaming charges are included in the plan, so even if in the USA because we have unlimited, we are covered?

Hi , Other than live chat and phone number does ID have an email address for customer service? I can't access my account as I don't have access to the phone for recieving a code for completion of registration so can't use live chat and I'm in a really bad signal area. Many thanks

Hello, I’m trying to cancel a payment for a rest of the world add on that I signed up for last August. It keeps being added to my bill each month, but I’m not selecting it. On the website it says “Fancy a boost in a country not covered in our 50 free roaming destinations? Get extra data with add-ons that last from 1 day to 10 days. We recommend purchasing a Roam Beyond add-on before you travel to avoid out-of-plan charges.” So I don’t understand how it has been added to my bill for so long. A customer service agent on the live chat would not tell me the expiry date of my add on. Am I stuck with this charge indefinitely? Thank you!

I have a iPhone XR with an eSIM but it doesn’t have eSIM transfer capability, however my new iPhone 14 does, can you help with doing this transfer?

Hi, my PAYG plan expires in a few days but I have run out of data and already topped up once. I would like to renew my PAYG plan now, not wait for it to expire. I also found last time my plan came to an end, it expired and I then had no internet or calls to be able to renew the plan. I had to find WiFi quickly to renew. Is there a way I can renew the plan a day or 2 before it we expires so I can avoid these situations? Thanks

I cannot receive any text messages from my phone. I can make calls and send texts but I can’t receive them. I’ve tried turning my phone on and off, switching on aeroplane mode and tried to ask the chat bot but didn’t get far. How can I sort this?

Hi. Recently I have changed my plan with iD but I received two bills with diffrent amounts to pay. I got an email with £50 to pay but on an app bill is £3CR. I deleted my direct debit to not pay that. What I can do as when I called iD helpline number there were no option to talk with anyone. Any ideas how to contact with them or how to solve this problem? Thanks

I have a eSIM and the 5G works great but when it drops to 4G I have no internet at all, won’t even load up the iDmobile app. I’ve tried all the suggestions I can find other than trying the sim in someone else’s phone which I can’t do.

I am unable to redeem my Apple products. Please advise.