I'm a new customer and I'm traveling right now, and I can't log in to my account and pay my bill because I don't have my SIM card with me. Is there no way to pay with a credit card without logging in, or is it impossible to log in without receiving a code on the SIM card?

I bought a pay monthly sim-only. I then tried to but a new phone on contract and wasn’t able due to being about 2 weeks from taking out the sim-only contract. Apparently ID mobile will only process a new order 3 months after a previous one. So I cancelled the-sim only (within the cooling off period), but my order on the new phone was declined again, apparently for the same reason. I was told by ID mobile customer support I may be able to process the new order after cancelling the old one but that they couldn’t guarantee it. I have another ID contract for almost 12 months with perfect payment history and a very high credit score. Am I still to be caught unable to take out any new ID mobile product until 3 months from that sim-only? Or could it just be a delay in processing?

Hello Chaps,Wondering if someone ‘iD’ could advise on signal issues in the Havant area? For a couple of months now, I’ve had next to no data service in PO9 1 (anywhere from the A27 in Havant, towards mid-Hayling, basically). Most recently I’ll have two or three bars of 4G signal and absolutely no data whatsoever until I turn airplane mode on and off again - eSIM, for reference. Other times, there’ll be ~2bars of signal/ maybe -90>-105dBm RSRP and such little data that I can’t even open a webpage - although there’s bandwidth there, as I can have it connect to a VPN if I try. Is there ‘heavy utilisation’ on local towers? - The same area on O2 and Vodafone gives slow, but usable data in the same areas. My workplace at PO9 1QJ has hundreds of people and my issues are replicated with at least a handful of other people on iD (that I’ve spoken to). Thanks, Tom

Until recently, this was working fine. I can no longer send or receive texts, I’ve tried all the recommended methods in the community. I ported my number, not sure if this has something to do with it but I can’t change my number in my phone, as it sends a text to phone for verification but I can’t receive the text! Not sure what’s next.

It appears that ID mobile have stolen and have no intention of providing the phone purchased as part of my new plan. there have been a number of unhelpful live chat conversations. what do I do prior to reporting the fraud ?

IPhone 6, just got new iD SIM pay monthly and put it in, no network connection or mobile data. Have tried cleaning the sim and reinserting and restarting phone. please give advice as I travel abroad tomorrow and I now don’t have a working phone !

I have run through the fixes recommended for other users with this issue but in my settings-network I'm getting. phone number ..unknown mobile network status.. disconnected Please Help..

After countless emails back and forth with the gift cloud team we are still outstanding one of two gift vouchers due after 2 family members signed up for ID mobile SIM cards. Last week (end August) one of the vouchers finally arrived (we signed up on 11 March) and since then the gift cloud team are not replying to our messages. How can one of the vouchers be finally sorted and the other not? We have supplied all the relevant information required for both. To reiterate: we are still outstanding a second gift voucher as per the terms and conditions of the purchase we made back in March of this year, over 5 months ago. Please can someone sort this ASAP? This is not endearing us to stay with ID mobile. We shouldn't have to spend this much time waiting for what we signed up for. Thank you

If I go into my phone settings my phone service provider is still showing as my previous provider which was O2. I have been with Id mobile for 14 days now and thought it would have changed to Id by now. I have restarted the phone several times and reinserted the sim card but no change. Will my phone be running at its best like this on on settings? Thanks if anyone can help clarify this please

Has anyone else got an issue with calls not going to Voicemail? I first identified this issue yesterday (02.09.25). When calling an iD Mobile number, it rings but instead of going to Voicemail, it just times out and says 'Sorry your call cannot be connected'. I have tried this on 6 different iD Mobile phone numbers (as all of my family are on the same network), so it's not a problem with just 1 number. Also the phones are in various different UK locations (Filey, Skipton and Huddersfield) and all have the same issue. I went on chat last night and was told it was network congestion that would clear at 23:59 but it hasn't as the same thing is still happening now at 19:15. Any idea how you report a fault to iD? Interestingly, trying to call a number where the phone is switched off, it DOES go to voicemail....

Hi, I have two numbers after moving to ID mobile - one old (physical sim) from Vodafone and one eSIM from ID. I want to keep only my old number. How can I check if I already gave PAC number somewhere? The purchase process was so quick that I only remember I clicked I want to keep my old number. I’m so confused

Hi iD Mobile Community, I have recently bought a rather fantastic Oukitel WP100 Titan mobile phone for me - and an Oukitel P1 for my wife. They both seem like great handsets and run Android 14 - but I see that they are not on the ‘approved’ Wi-Fi calling-compatible handset list. Whoops. Both of the above phones have 4G and VoLTE calling capabilities but my wife and I have been really struggling to get our new Oukitel handsets to make Wi-Fi calls - something that is quite essential here, because we are a bit remote! The Oukitel WP100 Titan is a breast of a handset (projector, camping light, 33,000mAh battery, night vision etc) and it would be great if I could get it to work using iD mobile. The iD SIM is currently in SIM 2 for the Titan as I have to use SIM 1 for my work number (no choice - on EE), and that seems to work (and will make use of Wi-Fi Calling). My wife’s P1 - the iD SIM is in SIM 1, same issue. Both of us can receive text messages fairly easily from iD and both of the handsets display ‘VoLTE 4G’ in the notification bar. Our signal strength is circa -115dB (according to Network Cell Info App). I have set the calling preference to ‘Call over mobile network’ at the moment. if I change this preference to ‘Call over Wi-Fi’, the handset doesn’t seem to use the (strong) local Wi-Fi for Wi-Fi calling :-( The normal mobile network signal is often weak enough that we can’t make or receive calls indoors, which is a pain. Wi-Fi calling on previous handsets worked a treat and is what we ideally would like again - if possible. Any help or recommendations gratefully received - thanks in advance. Andrew

I need to find out the number I have called yesterday ending 29 I have deleted from my phone

Hi I need to find out the number I have called from my phone about 17.40 number was ending 29 thank you.

Hi. I recently switched to a 12 month ID Mobile from Vodafone and opted for an eSim in my Samsung S24Plus phone (purchased from Samsung directly). However, I no longer have the option of “WiFi Calling” in the Connections menu. I have followed numerous suggestions. Has anyone else had this issue and found a way to get the enable “WiFi Calling” toggle switch in the connections settings to become available? Thanks

Hello, I re-joined ID mobile a couple of weeks back. I provided my PAC and the numebr transfer completed as expected however I’ve just realised that when sending text messages, they are being sent as the temporary number ID mobile provided with the sim. Please can somebody help? Thanks,

I’ve missed payments, I’ve now paid and would like to reactivate my plan. Can you help me?

Hi we have just switched back to ID mobile me and my wife and we've had our numbers ported over but we cannot text each other the texts keep going to the other numbers that come with the phone the numbers where ported yesterday but we still can't text each other on our new phones.

I have a contract for phone + SIM which runs for another 9 months. I am having various problems with the phone, and I am tempted to terminate my contract and get a new phone, very possibly with a new provider. Would the early termination fee be the monthly fee multiplied by the remaining months? Will it be less, since I won't be using the data etc? Will I be hit by additional charges for ending early? Or is there a better way round this entirely? Can I replace my phone while staying on a similar ID package? TIA!

I'm currently due an upgrade on my monthly contract, I intend to keep my existing phone and have thus purchased a sim only deal with I'D Mobile, I stated I would retain the same mobile number, but wish to Confirm that my existing monthly contract will now end and be replaced with the sim only package.

I am experiences a delay in receiving SMS messages. Specifically notifications of missed calls and authorisation codes that support logins (for multifactor authentication). Please advise

I ordered an eSIM for a second handset but the QR code simply went to a Thales webpage i got a text message yesterday saying my sim activation is in progress and I’d get a text once complete but I haven’t heard anything what should I do? Any advice welcome

I have 3 eSIMs and I just want to cancel one. I cant do it via the app as it wants to send me a code to put into my phone but I dont have a phone anymore. Just want to cancel this please!!!!

I upgraded my plan over 2 months go and have not received the £50 currys gift card that was part off the promotion. How do I get this?

has anyone ever got connected to internet roaming in romania? i have not been able to yet i can do so on same phone if use other esim from different company. i have turned off auto network and used same network with both esims but only the other number works