Chat is way too slow. Spent 2 hours and got nowhere.I’m trying to upgrade as my contract runs out in 2 months but for some reason I’m failing security checks. Online chat is just a pure joke. No number to speak to anyone so I’m forced to go back to Vodafone. 

I'm thinking of terminating my contract with id early, but then getting a new phone and contract with id. Will I be able to keep my same number?

Hello,Today is the first day of last month of my 12 month contract. When I checked yesterday (2 June), it said that if I were to leave on that day, my final bill would be £8.15. I checked again today (3 June) and it said that if I left today my final bill would be £15.89. I assume that this is the cost for this month and next month’s (30 days) bill. My current billing period is 03/06/2025 - 02/07/2025. So, if I were to request a PAC and transfer to a different provider on 3/7 (one day beyond my 12 month contract), would I only be liable for this month’s costs and one day of next month’s bill?Many thanks.

I’ve requested a PAC via text, website, app, and live chat. The text told me (multiple times) that there was a ‘system issue’, the app and website said (also multiple times, definitely not a network issue) ‘something went wrong’ and the live agent I spoke to for over an hour said I would recieve a PAC, but I haven’t and its been over an hour since then.

I have switched to a different network today and kept my number. I was looking to go on live chat to see if a disconnection has been raised on the ID side but wasn’t able to find it? Does anyone have any tips on how to find it or best get in touch with ID to check the status of the connection termination.

I want to upgrade, but I have found a better deal on your website for an iphone16pro max, on the upgrade it works out much dearer and I would need to £199 for the phone, do I need to cancel and apply for a new contract or can you price match?

So I’m looking at moving away from ID mobile (nothing wrong with the service though) - i had an email saying if i cancel after 27/05 there’s no cancellation fee, but i’d be looking to transfer my phone number over with me. I know i need a PAC code, but i was wondering what i would be charged on my next bill if im not using the full month, if the month just gone was my last contracted month, or if this next month is.I basically want to know whether or not ive still got another full bill to pay or not, and i can’t seem to find a straight answer anywhere and the chatbot isnt much help as it just directs me to get a PAC code, which i know i need, but i would like to know what bill I’d be facing when i move before i do it.Any help figuring this out is much appreciated.

i purchased a  sim plan and i can not make any calls for 2 days... 

Don’t go anywhere near this company.The customer service chat line is a joke they just disappear mid sentence. I have had a contract for a eSIM with them for a few weeks. Initially ok then problems with voicemail. Then even with voicemail turned off if people rang me me it would ring a few times and say to caller incorrect number, even though my iPhone 15 recognised the caller. Then today I was told to install a new eSIM I did this and received a text saying it’s was activated and ready to go. No it hasn’t worked and now I have no mobile. My daughter is pregnant and I rely on my mobile for contact. ID I want a pac code and a refund and for you to terminate my contract.So I have to wait 3 days with no mobile while complaints investigate, absolute joke.

I bought an ESIM accidentally yesterday with monthly contract. I am okay to pay first month. as it was my mistake. But I can not cancel it . I contacted the CHAT service and   they need an actual IDMobile phone number to cancle my ESIM.  But I dont have real SIM or number form IDmobile  .    Apparently  all ways are blocked.    Could you help pleaseRaj 

Once my contract finishes I dont want to renew it

Hello, I have received a Currys gift card with my SIM which should have £50 but it is not activated. I cannot use it at Currys and the balance checker says “something has gone wrong”. I can see this is a common problem for other IDMobile customers. Please can this be resolved. Thanks

I purchased a one-month SIM-only contract on April 25th.My goal was to use it for just one month, planning to stop using them on May 24th.Should I cancel the plan today (considering there's a 30-day notice period, but would I still need to pay for another month)?OrShould I wait to cancel these SIM cards until May 24th?" (considering cancel-today option?)

I will like to cancel my monthly agreement 

The switch to is mobile it is not an easy one and the customer service is a joke. Therefore I decide to cancel the contract while being within the cooling off period. When I clicked at the option to find out the costs for leaving to my surprise I was informed that I’d wants to charge me the whole amount for the rental line (94 pounds)plus the bill for the first month even though I am I’d customer just for a day. How is that possible? anyone had a similar experience? The safest way is to go to the nearest curry’s store and seek for assistance?

Already 3 days I'm struggling to speak with customers service about my issue and there is no way to reach anyone. I'm really concerned about this company, as I can't even leave them without being charged.And actually I didn't even use anything,  I just want to cancell in my cooling-off time and I'm asked to pay a finally bills £15.20 , when I'm on a rolling contract for £8 a month.This is a big big joke!

I have two very old phones that I need to stop paying for as they were destroyed with the SIM cards some time ago. I have the numbers on record but can not use them of course as they were destroyed, I can not find a way to cancel them on the site or find someone to actually speak as there are no contact numbers on the website. The only way was to cancel the direct debit so I have cancelled them both but need to let ID mobile know what has happened.  How do I actually get in touch with someone to discuss this?

My ID mobile account was hacked on the 23rd October due to ID allowing someone to purchase an ESIM on my account. My online banking, Amazon and Paypal accounts were compromised straight away - within twenty minutes I had been locked out of my phone and the hackers had attempted to purchase almost £3,500 worth of goods.Fast forward two days and, thanks to my bank, all but £15 worth of the fraudulent transactions had been cancelled.ID mobile were initially very helpful, by cancelling my the ESIM, my SIM and placing a permanent block on any further ESIM on my account. I had to get hold of and activate a new SIM - my bank have put a permanent hold on their internet banking app on my current phone. I had to lose two very old email accounts, backing up as much email history as was possible, create new email accounts, change over forty passwords and login details, and install a random key generator for every account I own - my day to day mobile phone experience isn’t quite wh

What’s app isn’t connecting to my new phone or ID mobile phone number

My contract finishes on 17 th may I want to cancel my contract from 17th can you send me the process to do.

Hi everyone,Hoping someone here can help or offer advice because I’m really stuck.I ordered two phones from iD Mobile on separate contracts — a Samsung Flip and an iPhone 16. I used the same PAC code on both because I knew I wanted to keep my number but wasn’t sure which phone I’d end up keeping.Here’s what happened: The Samsung Flip (original iD number: ) was returned first and never used. I kept the iPhone 16 (original iD number: ), but due to some kind of error, that contract got disconnected and switched to Pay As You Go — even though the Flip contract, which should’ve been cancelled, remained active. I’ve now returned the iPhone too (with proof of return for both devices — Flip returned via DPD and iPhone returned in-store today). After spending over 5 hours in-store, I was told there’s nothing they can do to reactivate the iPhone contract.At this point, I jus

Isn't it time id mobile came up with a reason why calls drop after 2 minutes and 5 seconds. I'm not the only person who has this problem but they blame the SIM card the phone the area never a fault in there network 

Just trying to leave ID mobile and keep being fobbed off with a technical error on their database. Starting to feel like they’re lying to keep me here as a customer. 

i want to cancel my curent plan, i cannot seem to get through to sales or chat i would like to stay with ID but my contract is at an end, ive no wish to take out another plan/up grade etci just want to cancel my contract as its come to its end, and change to a sim only contract, hopefully keep my current number. but trying to get through to customer service is near imposible, as i cannot find the live chat, there is no option on facebook to message and bein on hold for 5 mins i hung up

I want the telephone number of id support