Thinking of leaving?

I need to cancel my Dad's id mobile plan but he is 86 and has dementia. I hold Lasting Power of Attorney for him. What email address can I write to and attach a copy of the Power?

I have been trying to get a solution to my problem redeeming the Apple TV offer. Getting nowhere. Text conversation with your support people fizzled out (it took hours to get a response to my response). Is this Apple offer available or not? I am losing my patience. You know my number, please call me and sort it out). Thank you

Unable to call out or receive calls in on 4G. Same problem yesterday. Can use WhatsApp. Help iD this is not good enough.

My latest problem with ID! My phone is unable to make calls to a landline. It has no problem connecting to a mobile number though. I have updated the software. I have turned off focus. I have reset the network but I am still unable to connect. What can I do as it is a new phone iPhone-13.

Hi, I believe my 24 month contract has come to an end this month, so when I press leave iD mobile it’s telling me I still have an additional £24.40 to pay even though I paid more a month for my contract. I haven’t used any excursions or passed my monthly allowance so wondering why they are charging me extra? thanks in advance :)

I am a customer who has been without a working phone for a week.I cannot make or receive calls.My son is vulnerable and I need to be in contact with him.I have made two calls to your vulnerable help line lasting over an hour.No one could help or fix my problem I was left with sorry I don’t know what is wrong. It is clear there is a more widespread fault with Id mobile, as there is lots of chat in the internet.I wanted to cancel my contract so I could get a new contract where my phone would work and would keep me in contact with my family.I was told that I would be charged for this and if I wanted to reclaim it I would have to put in a complaint.I did this and I have heard nothing.I would like to cancel my contract with no charge and I will be seeking compensation for the loss of service and the stress and anxiety this has caused.If I do not hear from someone today, I will be taking this further and I will be contacting any media platform/ outlet that I can. This is an appalling way to treat people and to even suggest that you have a dedicated vulnerability contact service and policy . Is laughable.One of the people I spoke to was impatient to the point of being rude.Was unable to explain where certain functions were on the phone that he was asking me to change, when I said that they were. It there he said I was wrong then he checked and said I must have done something.You cannot call as my phone line is not working so you can email me This is the basis of a letter I have sent to curry’s to the only email id provide and will be sending in to all media platforms

Iv been with id mobile about 6months. More often than not paying my bill weeks before its due. Last month i was a week late owing my bill they cut me off. STRAIGHT AWAY. Today i had a letter threatening with bailiffs the cheeky. I.d mobile owned by the biggest mobile service THREE. ?!?!? Not exactly "THE PEOPLE'S BEST SERVICE??!!!!?!

I have recently been a victim of identity fraud and have had an account set up in my name. All direct debits have been cancelled, and the police are involved, but i need the account terminated. I tried reporting via your online form, but got no response.

I'm looking at leaving and I'm struggling to find out how much is left to pay and how to do it.

I am about to leave ID mobile as I am constantly dropping calls or not receiving them. It isn’t a network issue

I want to cancel my contract as I’m still within the 14-day cooling-off period. I'd also like to keep the number I brought over from my previous provider. The signal is terrible – I can’t get 4G or 5G in my house, and I barely have any regular reception. Can someone please get in touch with me before the cooling-off period ends? I’m struggling to find information on cancelling contracts during cooling off period while keeping my existing number, especially as my ID sim is digital, not physical

Hi I have seen similar posts but I wanted to double check one thing. If my contract already ended and I want to leave by using a PAC to transfer to another provider with my number, I understand I will be charged only for what I used from last bill to the transfer. SO to clarify, out of 30days bill I pay only for those days I use ID: so if my plan cost e.g. 12 pounds a month , 12 pounds is divided per 30 days > 40 p a day?Thanks

At what point do I stop paying? No phone and no mobile data for 3 days. The app doesn't work. I can only talk to a chat bot, which is useless. This happened about a month ago too. I Don't think iD give a sht. They just take your money and run.

I joined ID with a 8gb sim, I’ve been using Wi-Fi. Now all my data has expired after only a few days of joining. How do I complain?

It should be illegal to set up a company that will take your money but not talk to you. It's disgusting. 3 days. No data or phone. iD app not working. And live chat not working. They just don't care. Their thoughts are "Just leave then. Another Mug will take your place".

My ID Mobile account number 12703826 was disconnected few mo ths back. Why it is yet not closed?

I wish to cancel my subscription

I ordered an upgrade which was supposed to be delivered on 22 Aug (today 2 Sept) by DPD - it never turned up so I called DPD. DPD state they’ve lost it, but stated it’s MY issue so I have to contact ID Mobile to resolve it. I’ve done that and logged an escalation with ID Mobile customer support, but DPD aren’t responding to ID Mobile escalations. I’ve not been able to use the phone I’m actually paying for and no longer feel like it’s worth the hassle. As I’m well within the 30 day cooling off period (as I bought it via the ID Mobile website) I assume I’ll be able to cancel my contract once I’ve obtained a Return Transaction Number, but DON’T actually have anything to return as it’s not been delivered, and WILL NOT be charged?

I’ve been with ID mobile for 6/7 months, first 3 months have been fine. After about 3 months when I call out or when I receive calls the other person cannot hear me. toggling between the speaker and mic sometimes works, other times I have to cut off and call back or the person calling me cuts off and calls back. Apple have carried out around 6 diagnostic tests both on store and over the internet and cannot find anything wrong with the device. I have an iPhone 15 pro which came with the contract. Apple have asked for the iPhone to be sent in so they can simulate testing. they mentioned that my ID mobile profile may need to be re-provisioned/ re-created? I ordered a new sim and have been using this for about 1 month but gives the same issue. I have tried resetting network, that didn’t work, I deleted everything of the phone and set it up as a new phone and that hasn’t worked. is there anything you can recommend or suggest? thanks

Being disabled and in my 70's I am registered with iD mobile as a vulnerable customer. I have been with iD for 13 years on a monthly contract without issue. Last Wednesday I stopped being able to make and receive calls. I can still send and receive texts and access the Internet. I phoned the vulnerable person helpline and reported the issue and was told I would be contacted in 24 hours. No contact was made. The following day I spoke to a different person who said I should have been told 48 hours for contact to be made although even that time scale has passed without contact being made. The second person said they would send me a new SIM card as mine was 7 years old but said in the meantime as it was urgent I could collect one free of charge from Curry's which I did yesterday. The SIM card was replaced and registered and I duly received two emails confirming it was good to go. Unfortunately it wasn't. My phone is in perfect working order and the SIM's from four friends phones who use other companies work fine in my phone but the iD SIM will also not work in any of their phones. In desperation I went to a local phone dealer this morning and he tells me that since last Wednesday I am the 7th customer to go in with iD issues about calls. Clearly iD has an issue but is not taking care of its customers. Regards Derek

Ive been paying my DD every 1st of tge month not gone over and still paying and im recieving harassing e-mails from overdales legal debt collectors saying i owe ID mobile £90. Very stressed customer 🤬

I am not using this number, and I want to cancel it please - Please be aware there is a company on Google “Ask expert” charges £24 to cancel - I think it’s a rogue site.

I want to cancel my phone account as I do not use the phone anymore as my wife has since recently died Thank you

I have tried to leave ID multiple times and I cannot because I cannot get a PAC code. I was told to wait 48hrs and try again but it still will not work. I can also not find out the remaining balance/cost to me if I leave now because again this says ‘error’ and doesn’t work. Please can you help me with this. I have spoken to three agents already over the past few weeks and it is still not resolved.

I'm not getting anywhere with wanting to leave ID mobile & I have a new contract with another company