My contract finishes on 17 th may I want to cancel my contract from 17th can you send me the process to do.

Hi everyone,Hoping someone here can help or offer advice because I’m really stuck.I ordered two phones from iD Mobile on separate contracts — a Samsung Flip and an iPhone 16. I used the same PAC code on both because I knew I wanted to keep my number but wasn’t sure which phone I’d end up keeping.Here’s what happened: The Samsung Flip (original iD number: ) was returned first and never used. I kept the iPhone 16 (original iD number: ), but due to some kind of error, that contract got disconnected and switched to Pay As You Go — even though the Flip contract, which should’ve been cancelled, remained active. I’ve now returned the iPhone too (with proof of return for both devices — Flip returned via DPD and iPhone returned in-store today). After spending over 5 hours in-store, I was told there’s nothing they can do to reactivate the iPhone contract.At this point, I jus

Isn't it time id mobile came up with a reason why calls drop after 2 minutes and 5 seconds. I'm not the only person who has this problem but they blame the SIM card the phone the area never a fault in there network 

Just trying to leave ID mobile and keep being fobbed off with a technical error on their database. Starting to feel like they’re lying to keep me here as a customer. 

i want to cancel my curent plan, i cannot seem to get through to sales or chat i would like to stay with ID but my contract is at an end, ive no wish to take out another plan/up grade etci just want to cancel my contract as its come to its end, and change to a sim only contract, hopefully keep my current number. but trying to get through to customer service is near imposible, as i cannot find the live chat, there is no option on facebook to message and bein on hold for 5 mins i hung up

I want the telephone number of id support 

Absolute disgrace. Total waste of time. Opened 2 account with ID Mobile, but only received one set of £65 amazon vouchers, after 3 months. I have been told that I now have to wait ANOTHER 3 months and then they will investigate! What a joke! I am just going to publicise that ID Mobile do not honour their deals. 

Cancel my sim

Cancel sim with code { REMOVED } please

 I've had no proper service from iD Mobile since day one — calls drop, data is unreliable, and support has been near impossible to reach. I'm paying monthly for a service that simply doesn't work, and now I'm being expected to wait weeks for a response? I'm absolutely sick of jumping through hoops to try and get in touch with an actual member of staff. And then the hoops that I have to jump through to resolve a network issue on their part 😒 to be told says our end network is working! I'm not doing this for fun! I'm not calling for the crack. Absolute joke of a network and a service. Would never recommend. This is unacceptable. I've tried all available channels and I'm getting nowhere. I am now requesting immediate contract termination without fees, as this is clearly a breach of contract under UK consumer rights.If I don’t receive a response

I have tried to get PAC code - it says there is a system fault. Is this likely?

how do i request pack code by ID SIM when my phone is not working?

I submitted a text to 65075 with content PAC 210237 and got the response, “we ran into a problem … check you’ve entered correct date of birth in format DDMMYY … if still not working contact us  … and we’ll look into it for you”.This is my request for it to be looked into, please? What is going wrong?

Hello dear id support as I have phone contract with id mobile from 10 months I want to cancel it and phone returned back 

I have recently joined id mobile and have received my sim and everthing went ok so I ordered another sim card for my wife but forgot to add her pac code. I have been trying most of the day to add it but cannot get past the chat who will not accept that my wife was messaging them to ask them to apply the pac code. Through this experience I have now decided that ID mobile is NOT the servive provider I expected and wish to cancel both accounts but can't even find out how to do that on their website so I am hoping I can find the answer here please🙏. Can I just cancel both direct debits?

Want to cancel my contract,  my phone number is, I have a sim only contract will not work in my device 

Leave immobile 

Hello, am about to move to the Cayman Islands later this month.  Please would you cancel my account and ensure you do not take any more payments.1. CLOSE account:Please only use the April direct debit payment to settle my final amount  and close my account.CANCEL direct debitsthanks for your help and I wait for your cancellation. kind regards,  Sonia Johsl[REDACTED]

You have blocked 🚫 my account. I want it restored or I leave your company. 

Good day, I arrived back to UK today(7/4/25) and have no mobile Internet connection, thought I paid for that. Please assist me with that.Please contact me via email if that works for you. I didn't use ID mobile outside of country.

I want to close my account but I no longer have the phone and to log on they keep sending me a text to the old number.  How can I get a text sent to my new (Non-ID Mobile) number?

I sent the text to the number too request a PAC it did not work give the DOB in the format requested but still did not work.

I’m leaving Idmobile  but have only paid my direct debit on the 28th march will I get a refund?

I've reached my 24 month contract and now are being charged £36 monthly roll on getting same minutes and data for same price. I have got a new mobile ID contract and would like my old one cancelled. Its in my mother's name atm though as my credit rating is poor 

I have a 12 month contract sim only with ID. I want to buy a contract phone and transfer my number to a new phone . As I still have months left onto my contract can a transfer my son’s number (currently with three ) to this contract . We can cancel his contract and he can take over my ID one with his number from three