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Upgrading or Changing Your Plan

How to upgrade and change a plan, and all about plan types

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Nikhil P

started this topic

How to change your plan using the app or My Account

We want your iD plan to fit you perfectly. That’s why we’ve made it easy for you to change plans – WITHOUT extending the length of your cont...

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Upgrade

Dear ID Mobile and Community, I recently called customer service with regards to changing my plan. The sales representative did all the usual stuff and informed me that my plan should be updated. However, my ID app still shows the old plan and it has been more than 24 hours. My question is, how lon...

Keeping upgraded phone for christmas

My 13 yr old daugher has an ID mobile.the contract is in my name and she is due for upgrade. I have seen a deal and thinking of ordering it but i want to keep it until xmas as her present. She knows that she is getting it as this was what she asked for, so i dont mind if she gets texts etc. But im...

I have signed a new contract and I now have two accounts, can I merger one account

Dear all, Can anyone help me on this please? I have a pay as you go sim only phone and I have recently signed up a new 24 months plan, both are under the same account, I would like to cancel the pay as you go and transfer the number to my monthly plan. Kind regards, Jessica

looking for a Pay monthly phone

Hi there , I’m looking to leave Vodafone, and Id seem to have the best deals , so I’m interested in getting a pay monthly contract with you . Would just like help to choose a deal and phone that suits me. Thank you ricky

PAC

Hi. I’m already with id but my contact is due for a renewal and I need a pac number so I can keep my exciting phone number. How do I get this please

Moving from contract to sim only

Had a message come up saying i'm eligable to upgrade I've selected Sim only I received the Sim and put it in my phone I gave the serial number of the new sim to someone at customer services as I wanted to keep my old number Was told to switch phone off and back on for this to take place Still have t...

Upgrade from sim only to sim and phone contract

I am currently with id and have upgraded from sim only to sim and phone contract. Will i keep my current sim only number.

Can I have a contract phone and a sim card

I have a mobile contract with ID and I've just ordered a new SIM card for my partner as their contract has ended with their previous provider. I'm a bit worried now as this might not be possible.

Pre order google pixel 2

I have pre-ordered a google pixel 2. Do you have a date this will arrive?

Why can't I change my plan?

Why? I really can't wait for my contract to end and run away from this company

Upgrade 24 months period

I am currently sim only and considering a phone upgrade. I wonder what happens at the end of a 24 month payment period? I assume the phone is then mine and will get the option to change the phone again or switch the plan to a sim only deal and adjust the direct debit accordingly. Any comments will...

Upgrade

I requested upgrade and ordered phone its been more than 24hours and still no reply

Does the date that your allowances refresh change with an upgrade?

Every month my allowances refresh on the 1st which is ideal. I have heard that a new contract begins on the day the phone is dispatched. If the order is dispatched on a day that is not the 1st of a month, does the date my allowances refresh change?

Upgrading but delaying using phone

Hi my son's eligible for an upgrade his contract ends at the end of November,I'm looking to give him his new phone on his birthday in mid December. What is the best way to go ahead with the upgrade but let the existing phone run till mid December so he doesn't know I've purchased the new phone as a...

Sim remover tool

I have made my mind up to upgrade to the Galaxy S8. Will the box contain a SIM Remover Tool? This phone is my FINAL decision. Note: Upgrade pushed forward to 31 Oct. you as far as I’m aware can upgrade up to 60 days before your plan ends.

Upgrade and site Issues

So I'm allowed to upgrade my phone but the site doesn't appear to be letting me, I go through the whole process of selecting a phone, a plan, accepting conditions, then when I enter my card details at the end it refreshes straight back to square one. No error messages or anything. I spoke to someone...

Early upgrade refused

I have a Samsung A3 and for some reason it has stopped accepting a charge. I have looked at all the easy fixes none of which work and so the only thing to do is to take it to Car Phone Warehouse for repair. Big problem in getting there as I am registered disabled. And of course the cost..is it worth...

I want to change my sim only deal with you

I would Like to change the deal I have with you now to the deal witch is £10 per month with 500 mins and 7gb

My delivery and billing address are different

Does my delivery address for a handset upgrade have to be the same as my billing address? I've been trying to upgrade but every time after I enter my payment details it takes me right back to the start.

Upgrade my Iphone plan to a sim only plan

Hi, My plan will end beginning of December, so i have been offered to upgrade my phone/plan. I want to move to a sim only for now, so can i go ahead and order a £10 sim only now? Will this stop my current plan and can i use the new sim in my current iphone? Just to add... i dont want to change my...

Unable to complete upgrade process

I have recently taken up on the offer to upgrade via the iD Mobile app, however when it gets around to confirming payment (step 3 of 4, this is a free upgrade from my P9 Lite to a P20 Lite, mind you) the app sends me back to the shopping cart to restart the entire process. I have also tried to upgra...

Sales - what is going on

I ordered a SIM only. Keep getting an email you need to speak to me, I tried calling yesterday 1 hr later and 3 people who kept asking the same qns they couldn't help me to and told me to re-order. (Same email as this forum) Your sales team need to call me, please. I spoke with Branwyn (Sales) who...

Keep number when upgrading

I am upgrading from a monthly contract to a sim only and want to keep my old number. what process do I need to follow when the new SIM card arrives? so far I have put the new SIM card in the phone but it has a new number & when I go online my account still shows my old number and account thanks for...

End contract, but keep the number.

Hello! I'd like to end my contract but keep the SIM card on "Pay as you go" basis. When I try to end the contract via the app, after selecting that i'd like to keep the number, it says that if I don't use the PAC code provided, I will continue to be charged for the currect contract. Ok so in sum...

Upgrade

If I had a sim only contract for 6 months can I.upgrade without a credit check ?

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