Your Phone & SIM.

Title gets most out the way. For context I have an iPhone 16 Pro Max, which I got a few weeks ago. This is from transferring a number from GiffGaff. I’ve done every method to try and receive texts and calls. It was working a few days ago. But then suddenly iMessage wouldn’t sign in properly. Now I’m locked out of my main Apple account and I am using a backup, I will have to perform a recovery. I’ve replace the sim, I’ve toyed around with every setting in my phone. My number will not verify, and didn’t before the reset of my phone. I’ve reset the Network settings numerous times. I’ve put the sim in an Android phone, so it isn’t the iPhone causing this. And I can only receive texts and calls off people on the iD Network too. I have no content restrictions on my account. The agent on the helpline couldn’t phone due to working off a landline number. So I’m in the dark here. I have a ticket running with the service desk. But have been told to wait 2 days, twice now. I was wondering if anyone had a solution to this problem, something that I’m missing as it would be very much appreciated. I mistakenly reset my phone thinking it would solve the issue but locked me out of my account (which I take fault for) but I haven’t been receiving important texts from my job, or friends and family or potential offers for jobs and university. Any help would be greatly appreciated!

Can ID mobile provide my IMEI code? The code is needed to process an insurance claim. My phone is broken and I am unable to read the number from the box as a label has been stuck over it! The original phone invoice from the supplier does not have the IMEI code on it. Thanks

I’ve bought a new phone and it does not have a SIM card holder and requires a eSIM. I currently have a SIM card but Can you change from a SIM card to an eSIM?

Hi, I have submitted my PAC code from iD mobile yesterday to RWG mobile and would like to cancel this now please, thanks. Kind regards, Tadge Hi TADEUSZ, your PAC is VTM****** and it expires on 04/09/2025. To switch your iD Mobile number to your new provider and disconnect your iD plan, simply give this PAC code to your new network before it expires. Your iD Mobile plan will remain active, and you will continue to be billed unless you use this PAC before the expiry date. If you use your PAC today, your estimated final bill will be £0.00 (excluding any unbilled amounts). For detailed switching info, visit idmobile.co.uk/paymswitching or check your email. Please contact us immediately at idmobile.co.uk/contact-us if you didn't request this PAC or if you require information sent by post.

Iphone 16. New handset and contract moving from esim on o2, meant to receive physical sim from id, it never arrived so stayed connected to o2 until i got a replacement Sim from Currys. Started porting process which email confirms completed on Friday however no access to anything on the new handest. When trying to activate the replacement sim (from Currys) website wont recognise the tel number that came with the handset or the number I want to bring to ID. The service from my old provider has stopped but I dont know how to get service from id?

Since I have joined ID mobiles, my text messages always show an error sign and don’t always go through. I also don’t receive all text messages either. My main issue is I can’t seem to receive important text messages such as appointments and codes. I have regular health appointments that are texted to me and they are not coming through. I also have one time codes sent to my number but they are not coming through. For example, I can’t access my work emails now because the one time code to log in is not coming through. This is vital for me whilst I’m on call for a children’s home. I need to have access to my emails in case of emergency information. I can see through community messages that this is a problem for many people. I have never had such an issue with any network before. I have been paying for this contract and not being able to use the unlimited texts that I am paying for and don’t believe this is fair at all. I have tried to reset the network in settings etc. Nothing seems to work. Please can you provide some help and support.

The iD phone number is shown on the email direct debit email instead of mine. I have found it impossible to correct using any of the current channels available. I therefore need someone at iD to intervene and correct the error before changeover on Monday.

Am on ID contract keep getting prank calls and calls me 3/5 times a day. When I google there number it shows me it’s harassment. So would like a new number and be able to block withheld numbers if that’s possible? regards A McKay

Hi i keep getting harassment calls regarding an ex partner. I also get random prank calls ect. Can my number be changed and the £25 be waivered please.

Hi, I’ve been having a nightmare trying to find out how to talk to ID, does anyone know the number or email? Or any advice? I currently have a sim only plan with ID, and chose to get a new phone and sim contract with them to replace it - upgrade deals weren’t great, so I went through their normal options. I now need to transfer my number to the new sim, but I can’t as a pac code only works when switching network. Once this is done I can finally cancel the sim only contract. I haven’t used the new sim at all and have been paying for both plans 😩 (A separate issue I have with the sim only plan is that 80% of the time it won’t let me make outgoing calls or texts despite both those things being unlimited) Thank you

Pixel 9 Pro - Is the phone SIM-free/unlocked?

I’ve just joined ID Mobile and ported my number. I can make calls, but no one can call me.

My sim isn’t working and I’m unable to request a replacement as I can’t receive a text to to confirm my identity. How do I end my contract please? This is becoming very frustrating and I need my phone!

Just activated a sim. All good. When phone is rung the ringing phone can hear the ring ring sound through the earpiece but the phone being rung (the phone with the id mobile sim) does not make a sound. Have run a check and the result is network or sim error. Any ideas?

I don’t know what has happened but my SIM card or phone has suddenly stopped reading my sim I have tried everything I can think of to try to get it to work but nothing has worked yet, I can’t receive or make calls without wifi my phone is an iPhone 15

Switched to iD Mobile. Kept my number. Can't make or receive calls. SIM card shows phone number as 'unknown'. SIM card appears ok when placed into another phone. My phone is a Motorola G7 Power Android 10. I've tried all the fixes I can find on this community site. Anyone had the same issue recently and fixed it?

As title I just plugged in to my Motorola fast charger and it is massively overheating now... The charger started making a noise and it was only because I was in the vicinity as I was going to leave it on charge for the day while at work... This could have caused a fire!! I understand that if you have to purchase an additional charger, it should be stated before you buy the handset and it should also be stated that it is not compatible with older chargers. This was an official Motorola charger adequate to charge a g55 but all of a sudden the requirements change and there is no mention of incompatibility between usb c type chargers… What on earth are they playing at? Is it too much to ask that a phone is supplied with the correct charger these days? As a result the power supply could have overheated and caused a fire or it could have damaged the charging regulating circuitry or the battery on the phone. What the hell? As such I need the correct charger so where on earth do I get the correct charger from as the charger listed on the Motorola website does not have g86 listed as a compatible model. Where do I get the correct charger from I just need an official charger not a cheap Chinese knock off. You have supplied me a phone without a charger now I need you to tell me where I can get the correct charger from so that I don't have to worry about my house burning down while I leave it on charge. Not happy about this, you need to sort this out as I cannot charge my phone now

My phone had one attempted delivery and now is going back to curry's. I have tried allsort to get intouch with id mobile with no joy .. the chat bot is a absolute joke and is totally useless. You have no email or phone number .. and all I want to do is get phone delivery for tomorrow as im off work or cancel the whole thing. And will go with a proper company with a customer service Why as a company are you making this all so hard just to get a phone delivered

Has anyone has issue with the PAC and changing it over? I’ve been given the pac number and put all info in but says it’s unsuccessful? not sure what to do as I don’t want to be charged from 2 networks and my number be lost once switched my sims over?

Recently joined ID. I’m not receiving all text messages, sometimes they arrive after 2 days, now it says message send failure. Everything else works just text messages. I did transfer my old number over from Tesco. I notice when I check in My Number it still has ID phone number and not mine? Tried to change but it won’t save??

I am unable to follow the instructions to activate my replacement SIM. I am asked if I have an ID account. If I say yes a code text is sent to my phone number to enter before I can proceed, but I can’t see this because I can’t view my texts without a working SIM. If I say no then I am told there is a problem and I am unable to proceed. How do I escape this loop and activate my SIM. Thank you.

My phone is stating ‘no sim’ i have updated my phone, I have removed the sim to gently wipe and restarted the phone, nothing is working

I have upgraded from an iphone 10 to an iphone 16 and the sim card is not compatible. How do I get a new SIM or eSIM?

Since my number ported to ID, I receive calls on the correct number, but when I make a call or send a text, the receiver gets it from the temporary ID mobile number. I can't find a way to contact you to resolve this.

I upgraded my soon to expire 12 month iD eSIM only plan to a new 24 month eSIM only plan. Unexpectedly, when I downloaded the new eSIM it has a new number. The information on the product info on the website suggested I would keep my old number when upgrading. An upgraded mobile plan with a new number is completely useless to me (and I'mbaffled why anyone might want to do this as a default feature when upgrading with the same provider). How do I reinstate my old number on the new eSIM?