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Your iD Account & App.

Got a question about the iD Mobile app or My Account online? Ask it here!

  • 475 Topics
  • 1,586 Replies
475 Topics
M
Community Member
asked inYour iD Account & App.
App Registration Code Not Sending
I am in a similar situation. I’ve got a few numbers with IF mobile but never been able to size the app as the security code when registering never comes through to my email
60
M
Stuart Allen
New
 Contributor
asked inYour iD Account & App.
not charging saying damp issue
My phone is not charging it keeps saying it has water damage when It is no where near any. I have tried 5 or 6 different leads and plugs and still no joy I get a minimal charge off 1 enough to post this. ID are a waste of space cant find any contact details to tell them.
30
Stuart Allen
M
New
 Contributor
asked inYour iD Account & App.
ive added a user to my account as per the instructions but now received a message stating PLAN DISCONNECTED against the added number Is there a solution
ive added a user to my account as per the instructions but now received a message stating PLAN DISCONNECTED against the added number Is there a solution
415
A
N
New
 Contributor
asked inYour iD Account & App.
not able to send / receive sms messages
My wife cannot receive or send SMS messages from her phone and is unable to log into the ID MOBILE app as the surname is advised as incorrect. Can anyone advise how to rectify this issue
41
A
M
New
 Contributor
asked inYour iD Account & App.
Adding user to account
I’ve added a user to my account but now my app is stating PLAN DISCONNECTED and I can’t see any details
170
M
C
Community Member
asked inYour iD Account & App.
I pay for my son's SIM contract and I want him to pay
I have paid for my son’s SIM contract with ID since he was a child. He would now like to pay for this himself. His number needs removing from my account. He needs to keep his number. Thank you
111
Siân W
Nina Chadwick
Community Member
posted inYour iD Account & App.
make 2 accounts 1 with old number
I currently have a mobile sim card contract with yourself and have taken a new on out with car phone warehouse which is again by you with a phone. I would like to transfer my new account number to my old on and take the earnt data with me
523
Tyler C
B
New
 Contributor
asked inYour iD Account & App.
PAC number
When I took out my subscription, I supplied my PAC number. Why have I still got my ID number instead of my old one? This is causing me major problems.
243
Tyler C
J
New
 Contributor
asked inYour iD Account & App.
phone Number has changed back to number before PAC Transfer
My phone number for my main device has suddenly changed back to the one I had before transferring my number via PAC. How can I get my preferred number back?!
214
Tyler C
R
Community Member
asked inYour iD Account & App.
id app
Hi, I want to access the app but it won’t let me login. I’ve put in the number and details but won’t please advise
251
Siân W
T
Community Member
asked inYour iD Account & App.
topped up, not showing on account.
My top up money keeps disappearing from my id mobile account. I preemptively put money on my account so I didn’t have to worry about topping up, and the money disappeared - twice now I’ve made a payment and it’s not showing up, but they both left my account - that’s £80 missing.
91
Tyler C
G
Community Member
asked inYour iD Account & App.
Blocked from using app
While browsing the upgrade offers on the id mobile app I was suddenly blocked from using it. Anyone any idea why? The message i get below is shown below.
131
Tyler C
T
Community Member
posted inYour iD Account & App.
can i change my address
I need to change my address
101
Tyler C
P
New
 Contributor
asked inYour iD Account & App.
ID App
Please help i cannot log into my app and I need to speak to someone on live chat to help me access my app any suggestions? I'm going away tomorrow and need everything set up before I go.
333
Tyler C
P
New
 Contributor
asked inYour iD Account & App.
Adding a 3rd line
Hi, I have been with you for over 1 year and recently took out 2nd line and now looking to take out a 3rd line. Numbers as below: { REMOVED } - start of contract 25/02/2024 { REMOVED } - start of contract 01/08/2025 { REMOVED } - new contract requested As you can see, I am not a recent customer and have been with you for more than a year. Please take this into consideration and let me know if you are able to transfer the line as requested? Best Regards Pritpaul Atwal
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P
C
Community Member
asked inYour iD Account & App.
adding another number to my account
Hi, I have 4 numbers that I pay for but I can only manage 1. Im trying to add my kids numbers to my account so I can manage data ect but it always says your details are not recognised. I have tried signing up with their own email/details but still get the same message everytime. Thanks
120
C
J
New
 Contributor
asked inYour iD Account & App.
MFA Codes nor being recieved - locked out of email / HMRC accounts
Hi - I moved across to ID from Vodafone at the end of 2024, and received a new iPhone. When I request MFA codes to be sent to my phone number, they don’t arrive. I am unable to access my Microsoft hotmail account, my bank, and now the HMRC - I need some documentation from their site in order to secure a job role that I have been offered. I have tried everything that I can find online to resolve this, but looking back this seems to be a problem that others have faced before? Can someone at ID advise what I need to do? PLEASE - IT IS SO IMPORTANT THIS GETS RESOLVED
344
Tyler C
J
New
 Contributor
asked inYour iD Account & App.
Blocked from account
I've just been looking at upgrades and I was suddenly blocked from my account. I can't find a relevant topic on the chat. Any ideas?
443
Tyler C
S
Community Member
posted inYour iD Account & App.
id app bill cap
Hi I just switched from vodaphone to id using an eSIM and paid a 24 month contract for unlimited data mins and texts I set a £0 bill cap but after activating my eSIM it says I have a bill cap of £25 it won’t let me log into the app as apparently the switch over is on the 3rd of sep however I am aware u can use ur data before that but I don’t want to use unless it’s unlimited
271
Tyler C
R
New
 Contributor
asked inYour iD Account & App.
Help. My plan shows as "This plan has been disconnected"
I created a new account as ID Mobile requested. I added my plan to my new account however it shows as "This plan has been disconnected". The number is definitely not disconnected. I've tried to use the chat to get help however after waiting 12 mins for agent it disconnected me. Anyone know how to resolve? Thanks
243
Tyler C
T
New
 Contributor
asked inYour iD Account & App.
Voicemail loop
My voicemail is on a loop. I call from my id mobile number and it says "to log in, call us from your id mobile phone number". But I am calling from that number. Any clues?
3911
Tyler C
A
Community Member
asked inYour iD Account & App.
Can't login to app or web
For at least a couple days I can’t login in teh website, hangs on a fully white screen. Similar issue with the app on each of our three phones. Reinstalled apps, same. Need to put money on my daughter’s app. Does anybody have an idea about this? thanks.
141
Tyler C
N
Helpful
 Contributor
asked inYour iD Account & App.
Plan showing as disconnected on ID app
My plan is showing as disconnected on the ID app. Spoke to CS yesterday and they assure me it's all fine and live their end. Spent an hour and a half on webchat yesterday and this is still not resolved. Loaded app again etc. I believe when I've added the plan to my app it's picked up an old account I held with ID as the pin code was also different to what the CS advisor told me. Clearly it would be helpful if I can see my plan in the app but no one seems able to help on their Web chat which seems ridiculous. Any ideas? I've tagged you Matthew as you seem to have resolved this for other ID customers so hoping you can help me. ​@Matthew T
43162
Matthew T
P
New
 Contributor
asked inYour iD Account & App.
Account showing "this plan is disconnected"
I've set up my online account but all it shows is "this plan is disconnected". The plan is definitely still active but I can't access any of the details online to manage my account. Anyone able to help?
91
Tyler C
B
Active Contributor
posted inYour iD Account & App.
I don’t want to go over my contract I needed OTP to set up my app
I just got sim and I tried to set it up and I needed OTP number which is not coming through despite receiving text message from friends. There is no contact number for customer service and I don’t what to believe I have made a wrong choice in choosing ID mobile unlike my last provider that you can put calls through for help. I chat up someone and I was told the technician will get back to me within 48hrs. Today make it 7days after and still waiting. Please I need help because I don’t have extra money to pay If I can’t manage my spending and I go over my limits
367
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