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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4793 Topics

H
Newbie
Hazel3333Newbie
asked in Ask a question.

number porting

HelloI went into curry’s on the Sunday and signed up for a sim only contract and needed to port my number. Vodafone cut me off at 10.30am yesterday the 20th. I have been without my phone for 21 hours now. I repeatedly contacted them by the live chat and at 7.30pm was told there was something wrong with the sim. So I went to curry’s to get a new sim. But they can’t activate it. They can only give me the new sim. I desperately need my phone. Please can you fast track this. You even have my emai address but never contacted me. 24 hours with no phone is not what I signed up for

1
Kash
iD Mobile Employee
6 months ago
P
Newbie
PrettyPurpleNewbie
asked in Ask a question.

Refer a friend not working

We’ve setup another contract in our household (within the terms and conditions), but we can’t submit our new account number to take advantage of the refer a friend scheme. Is there any support available. 

3
Kash
iD Mobile Employee
6 months ago
Diane Rawling
Newbie
Diane RawlingNewbie
posted in Ask a question.

phone contract

Best deals on S23

1
Kash
iD Mobile Employee
6 months ago
M
Newbie
MisspeaceNewbie
asked in Ask a question.

Changing my plan

Why is it when I try to change  my plan it doesn’t work? I started my contract January 2022 and it’s a 24 month contract so I have exceeded the 12 month minimum. I have also attempted to change this on my app and website so again why is there an error to change my plan when I’ve exceeded the 12 month requirement? This is very frustrating. 

12
Kash
iD Mobile Employee
6 months ago
Giorgio Macaluso
Newbie
Giorgio MacalusoNewbie
asked in Ask a question.

ID mobile sim for foreign student

Hi, everyone.I’m an european student here in the UK, and I definitely need a UK number for my mobile phone. There is an ID mobile plan that seems really convenient, but I am having serious problems by placing my order: ID mobile requires 3 years of UK adress history, and I arrived here just 3 weeks ago. Is this thing mandatory?  Would it be possible to have a brand new UK number with them? 

2
Kash
iD Mobile Employee
6 months ago
Shelley Gray
Civilian
Shelley GrayCivilian
asked in Ask a question.

proof of usage

My husband phone was stolen. I need the proof of usage ASAP many thanks  Shelley 

1
Kash
iD Mobile Employee
6 months ago
Ruth Iddris
Newbie
Ruth IddrisNewbie
asked in Ask a question.

new contract - change to rolling

Hello, I have signed up to a new contract (sim only) now that my original one has finished. Online, such contracts are rolling but it has signed me up to a 24 month contract. I want to know if this can be amended.Thanks

1
Kash
iD Mobile Employee
6 months ago
Naomi Mercedes
Rookie
Naomi MercedesRookie
asked in Ask a question.

Failed credit check due to two accounts maybe?

I am currently with ID mobile on a monthly rolling contract. Wanted a new phone upgrade so found a deal with ID mobile but going through carphone warehouse. Failed the credit check the first time which I think was due to me misspelling my name ‘I put Naomo when it should be Naomi) tried again and it still failed.  could this be due to me already having an account with ID mobile? 

1
Kash
iD Mobile Employee
6 months ago
Jamie Lloyd
Newbie
Jamie LloydNewbie
asked in Ask a question.

phone number

I have changed my number over a few weeks ago with the pac code but when messages sometimes the temporary number that was given with phone comes up to the people I'm texting. How do I resolve this?

2
Tom
iD Mobile Employee
7 months ago
S
Newbie
Smudger777Newbie
asked in Ask a question.

Business Caller ID

I retired recently and commenced a sim only contract on what used to be my work phone.  I supplied a PAC code and the number was ported without issue however, my number is now coming up as a business number on caller ID.  How can I get this changed to come up correctly as a private, non-business number?

1
Tom
iD Mobile Employee
7 months ago
Y
Newbie
Yunus01Newbie
asked in Ask a question.

returning iphone 14 when purchased from mobiles.co.yk

HI I recently an iphone 14 from mobiles.co.uk with iD mobile network. I wanted to return it so I did it through iD mobile customer service. Would that return still be valid?

8
Tom
iD Mobile Employee
7 months ago
Lucy Harmer
Civilian
Lucy HarmerCivilian
asked in Ask a question.

Mobile order update – contact needed

I recently placed an order to switch my contract over to ID mobile and received an email asking me call 0207 1391 397 as there was an issue with my order. I have been on hold for 45 mins now and no answer. How else can I get in contact?

2
Tom
iD Mobile Employee
7 months ago
C
Civilian
callieCivilian
asked in Ask a question.

Unable to access account

Hi, hoping someone from support can chime in here…I’m trying to access my account but it is not accepting my login details stored in my password manager.So, I try and retrieve my username/password to make sure all is OK but it will not accept either my mobile number, surname or DOB. I have tried the mobile number I was given when signing up and the mobile number I transferred over but still no joy. I know my surname and DOB is correct. Thanks

3
Tom
iD Mobile Employee
7 months ago
P
Newbie
PezerinnoNewbie
asked in Ask a question.

No data and minimal signal for 10 days

Hi,Both myself and my mum have had zero data (apart from in the middle of the night) for the last 10 days. General phone signal has also been poor.Three suggest masts in the local area are being worked on but we’re both currently paying for a service we’re not receiving. To make matters worse I’m currently in the process of a house move and don’t have Wifi to fall back on!What are my options? My mum is on a rolling 30 day contract but I’m in the middle of a 24 month contract.Many thanks

8
Tom
iD Mobile Employee
7 months ago
Jess Thompson
Newbie
Jess ThompsonNewbie
posted in Ask a question.

change of name

Good afternoonCould I please change my name on my account to Mrs Jessica Thompson please  Those are my account details  

2
Nikhil P
iD Mobile Employee
7 months ago
Diane K
Newbie
Diane KNewbie
asked in Ask a question.

how do add-ons work?

Last week I bought a 3GB add-on to last a month.today I had a message that I’ve used 100% of the data in my plan.I thought the add-on would give me more data.I am confused - please could someone explain.

3
Kash
iD Mobile Employee
7 months ago
R
Newbie
RebeccaB96Newbie
asked in Ask a question.

paid bill ahead but still getting direct debits

I have paid off the rest of my bill to January but I am still getting charged a direct debit. 

1
Kash
iD Mobile Employee
7 months ago
Gordon Parr
Civilian
Gordon ParrCivilian
asked in Ask a question.

New Customers

I have opened two accounts last week for my wife and I and when I have received emails in regards to same the both phone numbers which are showing are not ours. Now is this a temporary issue until we give them the both PUG Codes or is this normal ?When I registered for two new accounts, I didn’t see any information to complete re PUG Codes, is it now to late to give themThanks in advance

2
Kash
iD Mobile Employee
7 months ago
Kathleen Seager
Rookie
Kathleen SeagerRookie
asked in Ask a question.

costs

Is there any sort of package I can get for my Apple phone when in America?  Or do I just have to use the free wifi when it is available and pay the standard rate for texts which Id advertise?  Thanks  

2
Kash
iD Mobile Employee
7 months ago
Mathew Paterson
Newbie
Mathew PatersonNewbie
asked in Ask a question.

getting payments out of bank and wondering how to stop contract with this provider as i have a contract with another

Don’t know how to cancel my contract with this company. Because I’m getting payments out of my bank when I’m not using this provider. 

2
Kash
iD Mobile Employee
7 months ago
Mohamed F Shoaib
Newbie
Mohamed F ShoaibNewbie
asked in Ask a question.

deli

Change delivery address 

2
Kash
iD Mobile Employee
7 months ago
M
Newbie
mc88Newbie
asked in Ask a question.

For refer-a-friend, where is the self reporting page?

My friend sent me a referral link that I used for signing up.  I now have a working sim, an account, and my first bill, with the app fully set up on my phone.  So I am ready to submit my account id to complete the referral process.  But when I go back to that referral link, there is nowhere to add my account id.  And when I try to ask the automated assistant, it just says there are no assistants available, try again later.Today is the 14th day, so I need to get this sorted within the next couple of hours.  The whole ‘Currys gift card’ deal is starting to look like a scam.-MC

2
Kash
iD Mobile Employee
7 months ago
F
Newbie
Franco70Newbie
asked in Ask a question.

being cut off while talking to people.

Every time I'm talking to people, I keep getting cut off, people on the other side of the line can't hear me. Usually happens when I call companies numbers or numbers with options in their numbers, but never when I call my friends on their mobiles. It happened when I was with Three, so I changed the phone and the company. Now I am with iD mobile with a different mobile and I'm having the same problem. Can anyone help? 

1
Kash
iD Mobile Employee
7 months ago
D
Newbie
Duka19Newbie
posted in Ask a question.

why am i paying too much

Why are pricing keep going up and am not happy about it and when I agreed for this contact was about £30 and now you collecting 43 and than 63 and why 

13
Kash
iD Mobile Employee
7 months ago
Steve Clarke
Newbie
Steve ClarkeNewbie
posted in Ask a question.

billing query

Hello. I have just being going through my bank statement and realise I am paying for 3 accounts when I should only have 2 active accounts. This has been going on for several months. 

1
Kash
iD Mobile Employee
7 months ago
Terms & Conditions
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