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Bills, Payments & Charges.

Got a question about your monthly bill, allowances and additional charges? Ask it here!

  • 912 Topics
  • 2,548 Replies
912 Topics
Muneeb Hussain
Community Member
posted inBills, Payments & Charges.
overcharged
Hi I had a iPhone 12 that I was paying for sim only (£9) then upgraded to an iphone 15 pro for £48 a month. A bill came out taking out £74.49 and I don’t know why.
271
Kash
N
Community Member
asked inBills, Payments & Charges.
struggling to pay an outstanding account
I bought a new phone as an upgrade around 12 months ago and forgot to transfer my old plan. I set a new DD on the new plan and rather stupidly just put in my previous plan SiM to keep the number. I discarded the new plan SIM card. I tried to sort the 2 plans I have out a couple of months ago and stopped the DD on the new plan. The plan was reinstated after a long AI session. However I have an outstanding payment to make. I I have tried all ways to pay it but I don’t have the new plan added to my account. I can’t set up the new plan because ID want to send a set up code to register the plan to my new plan SIM which I don’t have - I do know the phone Number and account but can’t get a way to pay this and have had a final demand letter. Bring back a live person as this online stuff is totally frustrating.
1221
Tom
Kegan Edge
Community Member
posted inBills, Payments & Charges.
my bill payment
I’m seeing my bill and for some reason it’s double then normal it’s meant to be £55 but saying £110 so just wondering what’s going on.
331
Tom
M
New
 Contributor
asked inBills, Payments & Charges.
No Roaming data limit after Plan change
I changed my Plan yesterday and within a few minutes I got a text saying "You've now used 100% of your 30GB Roaming data limit." It went on to explain that I would now incur additional charges. This makes no sense!
1843
Kash
D
Community Member
posted inBills, Payments & Charges.
why is my bill 20£ more than it should be
I just upgraded from a 10£ monthly bill to a 35£ monthly bill and now on my account next payment is 55£???
421
Matthew T
P
Community Member
posted inBills, Payments & Charges.
roaming charges
I am finding it very difficult to use your site log into my account and speak to anybody about my services i havent been able to send text message since i joined you and now iv had to use phone abroad for an emergency and you are saying iv used on my data on a couple of phone calls but i cant even check account to see how much you have charged me please can you help me
2491
Kash
A
New
 Contributor
asked inBills, Payments & Charges.
Can I Switch The Mobile Phone Contract To My Name?
Hi, I am 18+ and my parent bought a new mobile phone for me a few months ago via ID Mobile Sim Contract and the contract is under his name. I am now in the position to pay the monthly direct debits by myself out of my own bank account so would it be possible to transfer the contract to my name or in the very least in the app change the direct debit details to mine without any legal issues? Thanks
5061
Kash
W
Community Member
posted inBills, Payments & Charges.
number cancelled by 3rd August after 30days but still asking me to pay on 12th August
Hi I had cancelled my ID number and number should be disconnected on the 3/08/24 but ita still on and id mobile request me to pay another monthly bill on the 12.08.24 Can you explain why the number is still active if 30days was on the 3rd August? And why you asking me to pay another bill ?
121
Tom
G
New
 Contributor
asked inBills, Payments & Charges.
Debit Card Payment not Registered
My current balance is £9.52 as of today 23/07/2024. I made a debit card payment of £10.10 on the 19/07/2024. My direct debit isn't due until the 27/07/2024 , I was just getting AHEAD. However the app was glitchy whilst making the payment it's showing on my bank but not on my ID account, what shall I do?
574
Tom
C
Community Member
asked inBills, Payments & Charges.
billed twice
Hi all! So, on the 4th my bill was meant to be taken but no money came out. I only had the amount of money for the bill at the time so I paid it myself through the website. however, today there has been money taken and I’ve been billed twice? I’m not sure what to do because due to that I’ve been put into a minus and I’ve already paid my bill for the month.
1431
Tom
DS2212
Community Member
posted inBills, Payments & Charges.
over charging
Why has ID mobile not attempted to change my account, suspended my service and billing me 4 times the monthly amount
211
Tom
C
New
 Contributor
asked inBills, Payments & Charges.
Direct Debit Failures
For the first time in years, the direct debit payment failed this month and my account was suspended. After making an on-line payment the account was reinstated but that month’s payment direct debit payment also went through a day or so later. I understand that you can make a refund but how is this implemented?
2533
Matthew T
Michelle Jones
Community Member
posted inBills, Payments & Charges.
Mobile Data Usage Issue
My mobile data allowance renewed today and it says that I have 12gb remaining of 100gb allowance. How is this possible?
641
Tom
Laura-jayne Ward
Community Member
posted inBills, Payments & Charges.
bill increased without me knowing
I took my contract out in October 2022 it was £34.99 a month now it’s slowly increased to £42 and I want to know why? And how can you for month take more money out of my account when I don’t go over my usage! I have a contract with unlimited text and calls and 100 gig of date which on only use not even 10 gig of data every month!????? So why have my bills increased?!
651
Tom
S
Community Member
posted inBills, Payments & Charges.
Payment
Hi On my app it is saying to pay for a bill that I’ve already payed for twice this month and has suspended my account. How do I fix this?
231
Kash
Francesca Booth
Community Member
asked inBills, Payments & Charges.
If i cancel my contract before the end of the month what do i pay
If I end my contract a few days into the month do I pay for the full month or just the days I’ve used?
401
Tom
Lilley Youngs
New
 Contributor
asked inBills, Payments & Charges.
direct debit
Whenever I log into my account it comes up with 'Oops something went wrong' when I try to edit my payment details. I need to change my bank details but it doesn't let me. I can't seem to get through to an actual person to ask for help.
2447
Tom
A
New
 Contributor
asked inBills, Payments & Charges.
pac code and new phone& sim
Hi. I have a sim only account and have just ordered a new phone which comes with a SIM card. how do I get a pac code from the old sim? how do I use the pac code? howdo I cancel the old plan? many thanks.
1333
Tom
Jude Playle
Community Member
posted inBills, Payments & Charges.
overcharge on bill
I have been charged £4 for roaming in France when it should be included. How do I contact id support to get a credit?
261
Tom
Debbie telfer
Community Member
posted inBills, Payments & Charges.
paying my bill
I'm unable to pay my bill tomorrow
121
Tom
R
New
 Contributor
asked inBills, Payments & Charges.
Direct Debit Issue
I recently changed the bank details for my direct debit to a new Starling bank account. This morning, I got a message from Starling saying: "Your direct debit with ID mobile was declined as there was no mandate with reference 13675378/001. Please contact ID mobile if you would like future payments to be made from them." When I check my ID Mobile account. It says the payment was successful but no money has come out of my bank account. Any idea what is going on?
5729
Tom
Marc Lane
New
 Contributor
posted inBills, Payments & Charges.
Bill
Hello I don’t get a payment until the 9th of August would it be possible if I pay my bill on that date please without getting cut off
272
Tom
Tom Douglas
Community Member
asked inBills, Payments & Charges.
iphone 13 mini
As there don't seem to be any new small phones coming on the market, do you think there is any chance of ID making a plan for the iphone 13 mini?
511
Matthew T
Reggie Campbell
Community Member
asked inBills, Payments & Charges.
Bill issue
Please explain my last two bills? Monthly recurring payments and UK payment?
521
Matthew T
D
Community Member
asked inBills, Payments & Charges.
High bill due in 2 months
Hi, I have recently upgraded my sim only contract to a 24 month phone contract. I had a notification that my new bill is ready. I checked it today and see it was £45, my new contract is £32.99. Is the reason why it is high because of my old sim only or no?
1091
Matthew T
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