Bills, Payments &amp; Charges.

re set up direct debit

My direct debt has been cancelled and I want to set it up again

731

Sharon EvansCommunity Member

duplicate payment

I have noticed you have been taking 2 payments a month out of my account since July last year

201

Sam SimpsonCommunity Member

Cant access my online account

Trying to access my online account and its asking for my number which I enter then it says it doesn't match my account

2648

Jagatjeet singhCommunity Member

network is so poor why its happening

Why i cannot make calls and text very poor network I want my money back from my bill I pay full amount everyones why I got bad service .

Granty893Community Member

My direct debit was revered as I forgot to transfer money into my current account and I would like for it to be taken out again as funds are now avaliable

201

Richard BurtonNew Contributor

direct debit not recognised

I have noticed via my banking app that I have a direct debit of 75 set up. I haven't set this direct debit up. Can you advise please

372

Karl John ClarkCommunity Member

contact impossible

i am getting a payment missed but cant find it or pay , this is ridiculuos

161

dfreem12New Contributor

roaming in Lincolnshire

Been for a walk alone the beach in Lincolnshire tonight and received messages about roaming. Charges. This can’t be right can it?

354

kimpennington06New Contributor

data usage

My son has used all his data this month. He turned his data off yesterday after receiving a text to say he'd used 100% but the bill went up from £35 to £72! If I change his plan from the 10gb to 25gb today will that take affect straight away and will it reduce the bill?

1044

Belle_starrNew Contributor

purchased new plan

I recently purchased a new SIM only plan for £15 a month via a website and not through my current account and I can’t seem to find a way to link it up to my current account despite the fact that my mobile number and bank details are the same

1026

Richard from EbfordCommunity Member

Direct debit

You have taken £ 88.15 from my account without notice or authority ?

201

Alex TralesCommunity Member

Getting charged for roaming

I'm currently on a ferry on my way to France. I turned roaming on and immediately got a txt telling me the prices for roaming. Then a few minutes later got a message telling me I'd already exceeded the £45 cap! I thought it was all included? Now I'm scared to use my phone abroad

912

Helen MarieCommunity Member

bill

I’ve just paid my bill

371

Chrishay198586Community Member

Payments

Hi I have paid £12 4 times this month I have only got 2 sim plans with you soo why is there 4 payments been took out

151

KayleighD97Community Member

bill charges are more!

My contract is £24.99 a month and I was charged this in April and may however June im being charged £35.65... my monthly reoccurring charge has gone up to £29.73 with VAT.... I went abroad to Spain however it is not showing and roaming charges. My plan is still telling me its £24.99 a month so why have I been charged more now when I pay a direct debit and haven't gone over my data!

1091

carrutmaNew Contributor

postpone payment until i find my phine or purchase a new device

I’ve lost my phone and wish to stop payments until I find it or purchase a new phone. Can you please advise how I can postpone making payments until such time.

593

Sarahjane1993New Contributor

bill

High bill HELP??

582

Sophlang15Community Member

does my account shut itself after using a PAC CODE

I have requested a PAC code and sent it to my new provider. Do I need to do anything further to cancel my contract with you or will it auto end soon?

1922

KatebosherCommunity Member

How to check data usage with unlimited

I have a sim only contract with unlimited data, texts and calls but I would like to know on average how much data I am using each month. How can I find this out?

6241

Flo PhilomenaActive Contributor

disconnected with mental health

I have recently come into some struggles and never paid my bill I do need my phone for help and emergency is there not a way to be connected and maybe add the payment in installments onto of my bill. I feel lost without being able to contact doctor etc…I went over my limit don't know how never use my mins but surely the cut off is uncalled for I only have a few months before I upgrade.

716

lornaperry14New Contributor

i have been billed twice for one month

I have been billed twice for one monthi have paid double the amount I should have

643

Ollie JessupCommunity Member

payment

2 payments have been taken out for this months payment

191

PauliePNew Contributor

PAY OUTSTANDING BILL ON 23RD

Hi there, I would like someone to take my outstanding bill on Monday 23rd please

313

Jaroslav CrhaNew Contributor

live agent pls

I changed my plan in April, for 10£ more data and you still charge me 19£, no more data??!!! What's going one. I spoke with your agent!!!

1354

gillianrawlsCommunity Member

complaint

I hope this message finds you well. I am writing to raise a concern regarding my monthly bill. When I took out my contract, I agreed to a monthly payment of £38.99. I was made aware that the cost could increase slightly due to standard annual adjustments, but I understood this would be no more than £1.50. However, I’ve recently been charged £46.88, which is significantly higher than expected. This increase is far beyond what I was led to believe when I entered into the agreement and is not financially manageable for me moving forward. Could you please clarify: Why the bill has increased so substantially Whether this change is permanent or temporary What options are available to reduce my monthly payments, as this is now far more expensive than what I signed up for I would appreciate your support in resolving this matter and look forward to your response

912