Bills, Payments & Charges.

I would like to know why there is an increase in billings

Wondering if anyone can offer some help or advice.… I purchased a monthly rolling sim for my daughter around 3 years ago for £3.99 per month. Since then I have moved home address, updated emakl and contact number. My daughter no longer needed the sim so I cancelled the DD with my bank and thought that it would automatically cancel the sim as it was a monthly deal. Fast forward 3 months when applying for a new mortgage my lender tells my that I have a default on my credit file. which came to me as a surprise as my score has always been excellent and worked hard to keep it that way. after investigation, i owe ID mobile £16 which they have placed defaults on my credit file. I immediately contacted customer support and settled the debt and was told to contact back in 48 hour as they would be able to remove the default down to the circumstances. i have now been told by a customer service member that the team have decided that they will not remove the default as they followed their processes and it will remain on my file for 6 years. i am very disappointed, as I explained that I had no communication from ID mobile as I moved address and changed email, I take total responsibility for this error and I should have called to cancel beforehand. However I do believe that it is not fair to place a default on my account under the circumstances which will now have a huge detrimental affect on my credit for the next 6 years. Please can someone help me or offer any advice. many thanks

I have inadvertently ended up with two ID mobile accounts - I signed up for a new phone and received a new number - I thought the accounts would merge but they didn’t and because I kept my old number, I have no access to the account which has a different mobile number. I was contacted for outstanding bill but it directs me to my original account of which there is no outstanding balance. I need to speak to someone as I’ve no idea how much I owe or how to pay. The phone numbers for ID mobile, automatically take me to my original account. Any help greatly appreciated.

Hi there, I received a letter from a debt agency for £24. my online bills and bank statements are upto date and in credit. I have a standing order. i am the only person in my household who has a contract with ID mobile. please advise

Referred my wife before April 24. We both received an email to claim reward. However, follow the instructions and it tells you to log back in and return to the refer a friend page. Of course, when you land there, it has forgotten who you are and requires you to log in again. You do and you end back up on your account page and in a never ending loop. Chat they say…..but how? This is very frustrating and taints my view on IDMobile. Gary

I’m looking to remove a default from my credit report from id from a few years ago and I haven’t received an email or letter. I have moved house and would need to settle this account and don’t even remember the phone number

What is the number to speak about fraud being done in my name please? I’ve been charged £41.99 and I have no clue what or who IDMOBILE is?

I have paid my outstanding bill hours ago, however every time I try to call out it is say you are connected to id bill line but you do not have any outstanding bill, I can’t call out and need to use my phone.. please help

Hi I changed my direct debit form my app well a head before due date. You took the money from my other bank account but also refunded the money same day. I didn’t notice what’s going on. I open my app few days back and noticed you are saying £10 payment is due. So I make payment straight away. But I’m still confused why you didn’t accept my new direct debit request as you took the money and refunded back. Now I’m receiving letter from you. Can you plz answer me or call me now

I have changed my direct debit details but this is not showing with my new bank. How long does this take?

Good evening, i have paid my bill on 6th of July but i cant call to someone and take calls from someone, because it is still "outstanding payment", but i paid, money was took off from my bank account, please help me, i need my working phone, why i cant call to someone?

Why has id changed my data amount to 20 GB from 100 GB and the price is unchanged.

So I set this sim up then checked the app just to go over everything and the app says my payment is the 26th of each month. I woke up on the 11th to find I've already been charged but my allowances a) haven't reset as it says they will when I pay my bill and b) are showing 15 days till they reset (15 days onto the 11th would be the 26th)

Where are my invoices/receipts for payments?

I’ve just upgraded my phone to the iPhone 15, 128gb of storage, 50gb of data and unlimited called & texts. For some reason, it says I’m going to be charged £54.25 even though the price is £33.99 a month. The upfront cost was £99 which I paid today. Can someone help me with this please? My old plan was sim only and was £8 a month for 30GB of data and unlimited calls & texts. I’m very confused and quite concerned.

PAID 2 PAYMENTS OF £7 IN MAY.24, ONE OF WHICH IS FOR THE JUNE 24 PAYMENT. THEREFORE THERE IS NO PAYMENT OUTSTANDING FOR JUNE 24. PLEASE CONFIRM.

Why ID mobile is charging £10 to a customer to fix their technical issues ? If you are a vulnerable customer watched out, ID mobile will not tell you and charged you to fix their errors. I am now 8 days without able to access my iD mobile datas (89Gb in credit) and more importantly my essential access apps.

Hello, My Bill has increased this month by an extra £15 and I can’t find out anywhere as to why this has happened? Could anybody support with this query please?

Ended contract last month it runs out on 30/06/2024. I have already paid you up to then but according to your message I still owe you money Please amend. I need a number to reply to your messages

Not only i am paying for no service and misold on on my Id monthly plan now id mobile Double Charged me for the same month for the same bill one for &18... another £38… plus id mobile do not give any details of the roaming charges out of plan basically id mobile are making them up as they go no refund for mis sold add, no compensation to the distress caused to a vilnerable customer leaving stranded abroad without essential apps . Id is just charging and taking out of my bank £56 for no service for 10 days complaint Ref 412173055 no reply or follow up on the 20/6/24

I need my bill extension and phone unblocked till the 11th when paid as been in hospital. Iv waited over 24 hours still no reply

Hi, my plan is 7£ and I got charged 8£

I have cancelled my contract with Id but need to pay a final bill. I have the same number now with the Vodaphone network. Had a final demand notice but as it’s impossible being able to talk to anyone at ID and I am struggling to pay final amount.

Goy charged an extra £3 and didn't go over my bill what would that have been for they haven't stated why in any emails or anything

I went to America and got charged 54£ for 151mb making my total bill 130 pound.