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Coverage

Everything you need to know about your iD Mobile coverage. Check your signal strength and see if your home postcode is covered.

  • 330 Topics
  • 1,231 Replies
Nikhil P
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Nikhil P
started this topic

Wi-Fi Calling & 4G Calling

What is Wi-Fi Calling (VoWIFI)? Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better...
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iD Mobile
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iD Mobile
started this topic

How to check coverage

How to check your coverage We’ve got a handy online coverage checker that lets you find out the signal strength in your area. You can sea...
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330 Topics

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Hel Civilian

Communication cuts during calls
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Hello, I just changed from another operator to pay less however I have communication cuts during calls, that I never had before. I see only one barre of signal, when I always had full barres. When I check the LTE status I have : RSRP = -120 RSRQ = -14 RSSI: -87 SINR = -1 During a call: RSCP_CIPH = -...

22 5
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3 days ago
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laskes Civilian

New SIM, no service or very bad signal
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I got a new phone so gave my old Iphone 5 to my kid and purchase PAYG Sim card. It took a while to get this set up and activated. We live in a major town with excellent phone signal everywhere but iD Mobile signal is barely one bar but mostly “No Service” (but parents contract phones with O2 and Vod...

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2 days ago
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MJC Civilian

10/01/20 Outage Marlow Bottom
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Normally a good signal here, now mainly emergency signal, is there a way of checking if there is a problem locally?  

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8 days ago
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clnmlls Civilian

wifi calling drops out on answering
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Hi community Has anyone come across a wifi call dropping as soon as the receiver has answered? I have a Huawei P30 pro on Android 9 EMUI 9.1.0.260. Always worked before.

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16 days ago
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phytographer

Why are my voicemail notifications delayed?
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I sometimes don’t get a text notifying me of a voicemail/s until days afterwards. Anyone else had this problem?

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17 days ago
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leehow Civilian

No data coverage for 10 days
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I have not been able use my data for 10 days anywhere in London. Does anyone else have this? I’ve called ID Mobile a few times and they say it is down and they don’t know when it will be back, but I’ve searched online and there is no information on this and even their coverage checker does not repor...

48 3
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24 days ago
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SrceVatreno

Three home signal box. Will an ID mobile SIM work with this?
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Hi, I get very poor signal on Three so they sent a Home Signal box which works very well. If I switch to ID mobile will it continue to work?   I had a chat session with idmobile which ended rather oddly with them telling me to go to carphonewarehouse for an answer as they couldn’t provide one.

19 1
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27 days ago
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wheelec

-a response of not available on this network comes up. What can i do?
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since a recent ugrade I have problems calling people. a response of :not available on this network comes up. what can I do? 

20 1
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1 month ago
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steveycrow Civilian

Daughter's phone won't send texts then 3 get received one after 3 other?
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As the title says really. My daughter has an iPhone 7 I think and since being with ID, her phone won’t send a text, then the will recipient will eventually receive 3 texts from her, one after the other. It happens every time and is really annoying! It never happened on her old network.   Can someone...

32 3
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1 month ago
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Forgodsake Civilian

No phone use at home

I raised a complaint on 9 November ,no phone signal but only have problem at home address ,got call last Friday to ring0333 number and had to wade through platform to be informed investigation ongoing. Problem did resolve for a day or so but has now returned, was refunded months payment but cannot u...

17 3
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1 month ago
RosP

Coverage tracker completely inaccurate
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I got my phone just over a week ago and checked the coverage in my postcode, both in store and at home.  They both rate 4G as “Very Good”.  However, when I phoned you as I could not make or receive a call, even using WIFI calling, your colleague informed me that there is no 4G in my area and I would...

22 1
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1 month ago
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dandrewarmstrong

no service in DG10
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DG10 postal area.  Was unable to make calls last night and no service again this morning. Any reason?

15 1
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1 month ago
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jamessharp

Terrible Signal and Extremely Slow 4G
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I’ve just joined ID, from EE (who I never had any issues with),  as they had a good deal on the iPhone 11.   I have been using my phone for 2 weeks now, but the signal and 4G is unbelievably terrible, my phone pretty much doesn’t work unless I’m on WIFI.    I live in central London, not somewhere re...

124 1
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1 month ago
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Minky Civilian

wifi calling connection cuts off after 2 mins
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Hello Anyone else have this issue?   I have a Moto G8 plus. Bought from ID mobile. With ID SIM. Wifi calling works great. Clear and stable. Until you get to 2 minutes and 45 seconds and the phone drops the call.   I’m trying to work out if its a handset problem or a SIM problem.

27 1
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1 month ago
Kaylajames

no service for 2 days
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I haven’t had service for 2 days what’s going on?

57 1
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2 months ago
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Lizzy_Tron Civilian

Activating WiFi Calling
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I recently switched to iD and everything is working perfectly. My husband is now envious of my WiFi calling capabilities and also wants to switch. However, when we put my iD SIM in to his phone it didn't automatically reset and update to the new carrier settings in the same way mine had. We did this...

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1 month ago
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Leacroft Civilian

No network - complaint Case iD: 18897874

Hi I have been affected by limited network reception and no reception since Thursday gone and interestingly enough last month approx middle of month was affected by the previous outage I have written an email to your complaints email address and received a message requesting me to respond with some...

26 1
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2 months ago
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foppish Civilian

no service or data
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Hi, phone is not picking up any networks, can make or receive calls, ditto texts and no data available on daughter’s phone since before the weekend. Three tells me there are issues with the signal in my area, however this has been going on for ages,  

49 4
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2 months ago
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Plascoch Civilian

WiFi Calling on non premium phones

Hi All As a person that likes to get value for money I always buy a Mobile from an up and coming mobile phone manufacturer, currently I have a UmiDigi Z2. It is almost impossible to get support from mobile network providers for these budget phones. This subject is for people to share whether WiFi Ca...

34 2
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2 months ago
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LauraTurner Civilian

no service in BN10
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No Service in BN10 area for two days now. Any idea when the problem will be fixed please?

54 11
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1 month ago
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Lizzyx9 Civilian

Mobile data not working - Sony Xperia L3
Solved

My mobile data is not working for the Internet I have a Sony Xperia L3, I have tried everything that is suggested and its still not working 

76 3
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2 months ago
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christianedward Civilian

Mobile Signal Problem
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I have very recently moved over from O2 to ID Mobile and the signal has dropped from 2 bars to nothing.It was just enough to start the porting process on Sunday but now that's complete my phone is useless at home.My Daughter is on ID Mobile too and has good signal at my house, so we are very confuse...

40 1
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2 months ago
Luna2811

network issues S25 area
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I'm  unable to send text messages  or call are there still network  issues  in the Sheffield/rotherham  area?

33 1
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2 months ago
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Jackie Evetts Civilian

Network Down in BH22
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We live BH22 and not able to make call for last 7 days. 3 network says issue in the area but would like to know when issue is to be resolved?

104 4
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2 months ago
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Knikkii Civilian

Emergency calls only
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Not sure why my phone is saying emergency calls only. Have switched on and off and checked .. no bill outstanding. In the SE5 area. Is there a problem in the area

75 3
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2 months ago

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