Coverage

nuria

No data connection

Question

Hi, My data hasnt worked from the beginning and it is included in the price thanks

0 7 1

1 day ago

Granville Civilian

Nn7 no signal

Question

Is anybody else suffering from having no signal in the NN7 area. Normally pretty good indoors and out, but haven't had anything for days. Makes it very difficult for multi factor authentication for banking when they send your phone a code.

0 82 9

3 hours ago

Thaddeus Civilian

WiFi Calling

I am ready to start using WiFi Calling but not quite there yet. I checked software update, all ok. followed Kash’s suggestions, scrolled down to the WiFi Calling and switched on . Then what? It seems to need something more before it starts working. Thaddeus

0 9 1

3 days ago

pbred88

4g data not working

Question

My 4g data isn’t working. I can receive calls and text messages but can’t go online / internet. Please help.

0 7 1

4 days ago

Mceachen4

No network coverage

Question

My mother and father are on their 7 day of bad coverage and emergency calls only. I have turned their phones off and on, I have moved around but there is no network and I have even removed the sim cards and it's still the samel. They are vulnerable and are paying for phones they cannot use. Did ring...

0 12 1

4 days ago

Meg

No network coverage

Question

Hi There. My uncle has no network coverage on his mobile. How can you assist him to get this working again?

0 24 2

3 days ago

tazzy60

How to contact during covid 19

Question

I have been with ID since December. All was fine at 1st but now I have issues with my signal. I have been told there is a mast down near me. It has been down forever. Several times a week I cannot make or receive calls It is barely on 1 bar. This has been going on since January. I have taken my phon...

0 15 0

5 days ago

Chloe JG Civilian

Apple watch cellular

Question

Hi there, I was gifted an Apple Watch 5 and have an existing contract (quite new) with iD. Can I get my Apple Watch synched up to my existing contract so I can use cellular/ call functionality without having to take my phone? Thanks

0 20 3

4 days ago

BeckyPSaffires

network disconnected

Question

Hi, one of my phones on my account has suddenly stopped working. It says it's not registered on the network and calls cannot be made or received, but wifi connectivity is fine. The bill is massively in credit, and my other phone has no problems. The network coverage in the area is also fine. Please...

0 14 1

6 days ago

Morgan2020

Existing ID sim not working in new unlocked phone - no signal

Question

I bought a new (refurbished) unlocked iphone 8 from Giff Gaff, but when I move my existing ID Mobile sim card across to it, it’s showing no phone network signal (very occasionally one bar, but then it disappears again). Moving the same sim back to my current handset (iphone 6) it’s fine again. Does...

0 10 1

7 days ago

Kdefre

I suddenly have no Network Coverage! It this due to covid-19?

Question

I cant make or receive callls ! I am in Bristol BS16

0 33 2

8 days ago

Samsmithh

MY MOBILE DATA ISNT WORKING IN EALING LONDON

Question

Hey guys my mobile Data isn't working in London Ealing I've turned phone on and off I've removed and reinstated SIM card I've walked 2 miles radios around my home to try to get signal The lines are off for customer care due to covid19 Help??!!!!! Ps My mom is also on id mobile and her 4g keeps c...

0 27 4

8 days ago

Broady1974

sim not provisioned

Question

My daughters phone has come up with SIM not provisioned. No Service has come on the main screen. Please advise. Number is: [DELETED] Regards Mark Broadbridge

0 9 1

8 days ago

MandiJayne Civilian

WiFi calling - Motorola G7+

Solved

Hi Signal isn't great in my area, and with a 5w old baby I could really do with wifi calling in case I need help with him. I know my phone supports it cos my partner has the same phone on EE and it works great on his. Any chance of it working with iD at any point? Thanks Mandi

0 37 3

6 days ago

KimS

Phone can't connet to network

Question

Hi, I’ve had my phone for several years with no problems connecting to the network, but for the last couple of days I have no signal (can still use wifi) and I can’t connect to the ID network either manually or automatically. I’ve tried restarting the phone and putting aeroplane mode on for 30 sec...

0 36 1

16 days ago

Dickster

making and receive and answering phone calls

Question

my iPhone XR only seem to connect to a phone for less than 30 sec who ever calls me yet my phone is fine to talk on messenger for as long as I like. question is it a network problem

0 10 1

16 days ago

Leaves

Mobile data turned off by operator

Question

Hi all, New to iD and at work for the first time today since getting the new contract- I’ve gone SIM only, previously having used this phone with o2 for the last 2 years and no problems. I’m now getting a notification every two minutes or so that says ‘No mobile data service. Temporarily turned of...

0 32 1

23 days ago

Elmill89

No signal. No calls. No data. No way of contacting ID mobile. Why?

Question

No service at all. Phone hasn't worked for three days, ironically, I can't call to ask for help. The online chat doesn't actually exist? There is nowhere to click into it? Turned off and on. Put sim back in. Etc. How can I get a callback? More importantly, how can I have a working phone t...

0 25 2

28 days ago

Johanna93

Signal/network Issues

Question

Hi I was dealing with somebody on the live chat but got cut off and it has now closed. I am unable to receive any signal in any location. My phone was tested in store and they said not an issue with the phone so gave me a replacement sim card. I have activated this, waited at least an hour, restart...

0 29 1

29 days ago

Swanduck Civilian

WiFi Calling only connects when I turn my phone off and on again

Question

I live in an area with no mobile signal so when I chose my provider it was very important to have wifi calling for calls and texts so I went with iD Mobile who could provide both. However it does not come on automatically and the only way to activate it is to turn my phone on and off and then it s...

0 33 5

28 days ago

Magdalenabohai Civilian

Call quality/coverage

Question

I have issues understanding clearly people who call me, or whom I call. Sometimes the calls take longer to connect when I want to contact them and the calls either: stop before they start to ring or the person receives the call but I can't hear it ringing on my side. Please advise as I can't take an...

0 30 4

30 days ago

Obliss1 Civilian

Poor Download Speed / slow 4G

Question

Hi everyone. I’m not all that familiar with mobile data. I have an ID mobile sim and my wife has a virgin mobile sim. Using fast.com, my average download speed is ~1 Mb and my wife’s is ~12 Mb in the same location (home). Is this simply due to virgin mobile having better signal at our home? I woul...

0 37 3

1 month ago

tuggler1968

4g signal keeps dropping

Question

Iv had my phone from ID for over a year now.. personal phone used as back up for work as i work out and about and need good internet connection . These last 4 ish months iv noticed my signal keeps dropping.. Keeps showing H+ on my phone, so rather poor. But before the period I was very happy with t...

0 15 1

1 month ago

Lazytrader Civilian

No Incoming Calls or Texts

Solved

Lazytrader 1 hour ago InI have a OnePlus 3003 phone and have been unable to receive incoming calls since midday. Have restarted the phone, tried calling it from a landline and from a mobile over a few miles radius. Landline message is number unknown. Mobile call just cuts out. No record of call i...

0 78 4

1 month ago

Svensk Paul

How do I fix "Not registered on network" error?

Question

I can’t make or receive calls, it tells me I’m not registered on network

0 22 1

1 month ago

Page 1 / 15

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

Cookie settings

We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.

Basic
Functional

Normal
Functional + analytics

Complete
Functional + analytics + social media + embedded videos

Accept cookies

Wi-Fi Calling & 4G Calling

How to check coverage

362 Topics

No data connection

Question

Nn7 no signal

Question

WiFi Calling

4g data not working

Question

No network coverage

Question

No network coverage

Question

How to contact during covid 19

Question

Apple watch cellular

Question

network disconnected

Question

Existing ID sim not working in new unlocked phone - no signal

Question

I suddenly have no Network Coverage! It this due to covid-19?

Question

MY MOBILE DATA ISNT WORKING IN EALING LONDON

Question

sim not provisioned

Question

WiFi calling - Motorola G7+

Solved

Phone can't connet to network

Question

making and receive and answering phone calls

Question

Mobile data turned off by operator

Question

No signal. No calls. No data. No way of contacting ID mobile. Why?

Question

Signal/network Issues

Question

WiFi Calling only connects when I turn my phone off and on again

Question

Call quality/coverage

Question

Poor Download Speed / slow 4G

Question

4g signal keeps dropping

Question

No Incoming Calls or Texts

Solved

How do I fix "Not registered on network" error?

Question

Popular subjects

Cookie policy

Cookie settings

Coverage

Popular subjects

Sign up

Or log in to the iD Community using your Facebook account

Log in / Register

Or log in to the iD Community using your Facebook account

Scanning file for viruses.

This file cannot be downloaded

Cookie policy

Cookie settings