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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,040 Topics
  • 3,893 Replies
1041 Topics
Jessica Conti
Community Member
asked inYour Phone & SIM.
ESIM not compatible with phone. Can i change to regular sim?
I have started a contract with an ESIM however discovered later that my phone is not compatible. I cannot find any way to contact customer services and I am being charged for a sim I cannot use. Is there any way to change this? I cannot find a number to contact and the automated chat doesn’t help as it doesn’t understand my questions.
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MZone
J
Community Member
asked inYour Phone & SIM.
imessage FaceTime not workkng
Bought an I’d mobile transferred from vodaphone. Now no iMessage FaceTime working. Switched it off did the restart. Did the remove the sim etc. Driving me mental. Want to get rid of it and send it back? What am I doing wrong. Shouldn’t be this hard!!!
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MZone
Jakuba Ruzik
Community Member
posted inYour Phone & SIM.
Please activate my SIM – I can’t do it myself
Hi, I’ve received a new iD Mobile SIM card, but I can’t activate it because I have no signal at all. I also can’t log in or register for My Account because I’m unable to receive the SMS verification code. Please activate my SIM manually on your side in one go. I just need it working so I can receive texts and finish my account setup. Thank you – I’ll wait here for confirmation. This is the issue I’m facing when I try to create a new account
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Jakuba Ruzik
D
Active Contributor
asked inYour Phone & SIM.
PLESE HELP, Cannot recieve calls or texts after moving to ID. making calls and texts are fine, help anyone, tried everything
Cannot receive calls or texts after moving from lebara, making calls and texts works, i have tried all the supports but nothing works, this is so urgent, ca not believe this is happening, to good to be true.… Please help, like i said ive tried everything stated in the help sections..
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B
Community Member
asked inYour Phone & SIM.
esim transfer
I have a iPhone XR with an eSIM but it doesn’t have eSIM transfer capability, however my new iPhone 14 does, can you help with doing this transfer?
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B
S
Community Member
asked inYour Phone & SIM.
Sim activation text message not possible if the sim isn’t activated
Trying to activate a sim but it’s telling me they’ve sent me a code via text message. How can I receive a text message if my sim isn’t activated?! what am I supposed to do?!
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S
T
New
 Contributor
asked inYour Phone & SIM.
Not receiving OTP from UK bank
Hi - been on ID mobile for many months and I’ve suddenly stopped receiving OTPs from my bank (I receive them from other companies fine and texts work fine too between friends). I have seen previous threads here and have tried the Network Settings reset as-well as the manual toggling off of Automatic in Mobile Services (choosing ID from the list). I’ve contacted my bank who have contacted BT (who they use to send my OTP’s) and BT said it’s an issue with ID mobile as they can see SMS error (Code 213) which typically indicates temporary problem or lost reach (I’m on WiFi and strong City 5G so it’s not like I’m in the countryside). my friend also has ID mobile and facing same issues too. How can I get ID mobile second line support to confirm if they are indeed receiving my OTP from BT but unable to forward it to my number? Thanks for help in advance
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Kieran Gibbons
Community Member
asked inYour Phone & SIM.
upgraded
Hi, I purchased a new deal with yourselves as I was due an upgrade but it's not showing as an upgrade on the app and you've given me a different phone number.
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Raphael78
New
 Contributor
asked inYour Phone & SIM.
can't make or receive calls to any number
Hello all I have been with ID for several months, until recently everything worked fine. I have just come back from abroad and can’t place or receive calls. I’ve had the same problem trying to contact several numbers: When I call, I see their number on the screen but it doesn’t ring like it did before (and the called person does not see a call incoming) When I am called, nothing happens but when they hang up I get a text saying I have a missed call. Regards Raphael
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A
S
Community Member
asked inYour Phone & SIM.
Actuvate a replacement SIM
Hi, Im trying to activate a replacement SIM card, however, when I try to log into my account, it keeps sending to the phone number I needed to replace. We don't have any other ID mobile number. How else could we activate the SIM tonight? Thank you
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Yana Borda
New
 Contributor
posted inYour Phone & SIM.
Not receiving OTP messages from abroad
I just moved to ID mobile but having issues with OTP messages from abroad. I double checked the number is correct, checked the blocked numbers as well but not recieving any OTP messages. Kind regards, Yana
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Tyler C
F
New
 Contributor
asked inYour Phone & SIM.
Is there a phone number I can call to speak to someone at ID mobile?
I have used ID mobiles wesbite to alert them that the phone they sent me doesnt work properly but never heard anything back. I cannot find a number to call them. Phone is awful.
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Tyler C
M
Community Member
asked inYour Phone & SIM.
Number used for spoofing calls
I keep getting calls from people saying they are returning my call. The issue is I have not been calling them. It seems my number is showing up on their caller ID. But its not me, calling. Searching on the internet it seems it is called spoofing, I have tried reporting it to action fraud, but online there seems to be no way to report it after trying a number of options. So I have given up with that route. The other option is to contact your provider. I can use my phone and receive calls as normal. It just seems somehow someone is masking their number on caller ID by using my number. What can I do?
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Tyler C
M
Community Member
asked inYour Phone & SIM.
Received a text message to say me new sim has been activated but I didn't request a new sim now I can't receive calls or texts
Hi there, I received a text message to say new SIM has been activated but I have not requested a new SIM. Now I have no phone signal and can’t receive text messages or calls even when connected to Wi-Fi. Regards, Simon
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Siân W
G
Community Member
asked inYour Phone & SIM.
not able to make calls other than through FaceTime
Hardly able to make calls Only Face time or voice calls on face time facility. any ideas on a solution?
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D
New
 Contributor
asked inYour Phone & SIM.
Contract end and switch to Sim only
My contract ends tomorrow and have selected a pay monthly, Sim only plan (which my ID app now displays). Do I have to physically cancel the contract plan or will it cancel automatically and I continue as normal with my same number??
243
N
D
New
 Contributor
posted inYour Phone & SIM.
internal number transfers
I've just ordered a new handset and ID mobile plan from carphone warehouse , requested a PAC and have been told it's not possible as ID don't do internal umber transfers. What a totally ridiculous policy , I assume it's to pretty much force anyone that wants to keep their number and existing ID plan arrangements to only be able to upgrade with ID… I'll wait to see what options are available on the 22nd of Feb ( upgrade day) and go from there , I have a sneaky feeling the combined upgrade on like for like deal from Carphone Warehouse will cost more from ID If this is the case I will be looking elsewhere for a deal, even if it costs a little more, I'll do it out of principal, I'll also be doing it with another plan on my account in a few months time… Come on ​@iD Mobile sort this out , it's a bonkers way of working
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Siân W
A
New
 Contributor
asked inYour Phone & SIM.
setup mms messing
how do.i setup mms messing
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A
Lindax
Community Member
posted inYour Phone & SIM.
esim to normal sim
How do I change from an eSIM to a normal sim
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A
S
Community Member
posted inYour Phone & SIM.
contract will finish soon
My contract will expire soon , I want a new phone otherwise I don't need the sim card I have too many sim cards, can you offer me a new 16 pro max iPhone?
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Tom
S
Community Member
asked inYour Phone & SIM.
Are new ID mobile phones unlocked
Hi, I'm looking at a new contract on ID mobile for an iPhone 16 pro max. Does anyone know if these are unlocked when they come as I also need to use my work Vodafone sim in it as well?
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Tom
Claire Hickie
Active Contributor
asked inYour Phone & SIM.
new plan but want yo keep my number
I have just brought a new phone with a new plan still on id but I want to keep my number also I requested an esom but don't know how to activate it
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Geluk
Silver Contributor
asked inYour Phone & SIM.
My idmobile page still failing
Despite clearing browser cookies ache, I’m still seeing this error when trying to log in :(
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A
J
New
 Contributor
asked inYour Phone & SIM.
Transferring existing number comes up with error
I have just signed up to id mobile for a Sim only deal and selected the esim option which all came through and has activated with a new number I have tried to go through the switching process with my pac number to transfer my existing number but it comes up with the following error We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us. I have definitely entered the correct information and didn’t do any of this when I was purchasing the esim so if anyone can help that would be great Thanks
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Tyler C
D
Active Contributor
posted inYour Phone & SIM.
sorry your service does not allow access to this number
Been getting this message all evening on my phone (sorry your service does not allow access to this number) any idea what is wrong as everything else works just won’t allow me to make a call.
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Tyler C
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