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All the latest news, tips and tricks for Android devices

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Port my number

Hi just wondering when I port my number over will it show in app or will it always be the tempary number that came with the SIM card ta john

How to add another mobile to the ID mobile App?

How can I add another 2 mobile numbers to the ID mobile app? Thanks

caller Id not enabled

Hi.... I had disabled my caller ID ( although with great difficulty as it was showing message 'unexpected error from network'). But somehow it got disabled after a few attempts. Now I cannot change this back to enable my caller ID so people can see my phone number when I call them. I have tried al...

replacement sim activated but no service

My son lost his phone so I blocked his sim through the ID Mobile app. Bought a replacement sim from Carphone Warehouse, activated it via the ID Mobile app over 24hours ago but his replacement phone is still displaying “no service”. I’ve powered it off and back on again, I’ve switched airplane mode o...

replacement phome

I need a replacement phone ASAP . IM 2 months upgrading and happy to pay butNO ONE IS ABLE TO HELP. I have tried all the Apple demos to get it working again. PLEASE can a hum@n help

my account says my email address is not recognised.

How can it not be recognised when you are constantly emailing me on it? I cannot get into my account no matter what I do. I don’t have a clue what the phone number is as I only had it on the account, which I cannot access. All I have is my order ID. How can I get into the account or find out the...

texts fail to send

I am unable to send retxs the come back failed each timeI'm on the Samsung s20

Calling not working on Huawei phone

Hi, I have just paid my bill yesterday and since I've not been able to make any calls despite my payment going through. When I make a call an automated voice says "you have reached ID customer service" or "there has been an unknown error". How can I fix this? Thanks.

Apparently the was an issue with changing my number

I recently joined Mobile ID and tried to change my phone to my old number but received the below message. When clicking the link is doesn't exist? "We have tried to process your PAC/STAC but we ran into an issue - the iD mobile number, last name or transaction number you entered is incorrect. Please...

Lost SIM and phone

Help! I’ve lost my mobile phone so I need to block the SIM and get a new replacement SIM sent to me.However I can’t access my ID account as I have forgotten the password - and the security code to reset it is being sent….to my lost mobile phone!Please could a helpful ID Mobile technician suggest wha...

Outgoing calls list

How do I see my list of calls made?

non stop nuisance calls

I have just received about 30 nuisance calls in a row. If I hang up on them they phone back immediately from a different number! Help! How do I stop it? I have blocked all the numbers but it’s a different number every time!

Cancel PAC code request

Hello, I requested my PAC code today and my phone immediately stopped working. I’m still not sure if I want to switch networks, I was just getting the code ready incase. Please can you reactive my phone - I really need to be able to use it in the meantime and as I am paying for the full month I shou...

Disabling call barring

I am suddenly unable to make phone calls from my Huawei android phone and have found that outgoing call barring is activated however the phone asks for a password to disable it. I do not have a password and desperately need to call my elderly mother. Does anyone know how I sort this please?

Samsung A12 issue

I have a Samsung A12 and the side button has just suddenly stopped working for some unknown reason. Has anyone had the same issue and know how to solve it?Many thanks in anticipation

Unlock iPhone 6S - No longer with iD Mobile

Hi.Is it possible to unlock my iPhone 6s even though my iD contract ended over 2 years ago?From searching the internet, it seems the phone should have been unlocked automatically 6 months into my contract but this didn’t happen.Thanks.

Oppp Reno 4z 5G

Does anyone know why the Oppo Reno 4 Z 5G isn't compatible with the ID mobile 5G network? I'm interested in the phone but can't see the point of having a 5G phone on a 5G ready network that I can only use on 4G.Are there may plans to enable the phone to work on ID mobile 5G in the future?

Switching from Three to ID

Hello,I filled my application on Friday 18th and still don’t have my old number. Can you please check what is going on with my request? I have not received an email or text to confirm this, however website says that is in process. Regards

no service

My phone has randomly started to say no service whenever I’m out of the house, and at home it says iD WiFi Call but with no signal bars. I have tried turning it on and off and removing the SIM card and putting it back in. I have the latest iPhone software update and no carrier update is available on...

Mobile Network State.......Unknown

My sim card states on my Samsung S20 FE says “mobile network state….Unknown” I cannot make or send calls or txt. Is there a network problem or is it a faulty sim card.

sim change

I’m currently with ID and have ordered a new ID SIM card with a better deal, I have ordered a phone from a separate company. What do I do to keep my old number? Thanks

unlock iphkne 5s

Hi would like to unlock iPhone 5s with this network which was upgraded. Pls

New monthly contract but hate handset.

Hey. I have recently got a new monthly deal with ID. Problem is I hate the handset for it. I would like to continue the contract with a new device. I've not been able to find an option to change this or any help pages on it. Any help would be much appreciated. Many thanks.

Article System thinks I am in Holland but am in the uk

When I try to use Amazon or the National Lottery I can’t because I am thought to be outside the UK. How do I get ID Mobile to change my IP address or whatever needs to be done so I am where I am? Android location settings are correct and Google Maps knows where I am.

Article What is MiFi?

MiFi gives you the power to set up a mini WiFi network with 4G internet speeds. You can connect your tablet, laptop, handheld games console or anything else to it, even when you're out and about. To do this, you need your own MiFi device – it’s a wireless, credit-card sized piece of kit that can e...

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