Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 1,994 Topics
  • 8,862 Replies

1994 Topics

Steve Ellis
Newbie
Steve EllisNewbie
asked in Device & Phone Support

ID Mobile DO NOT TRANSFER TO THEM

i HAVE BEEN WITH THIS SHAME OF A COMPANY NOW FOR A MONTH! A MONTH WITH A PHONE AND SIM THAT DO NOT WORK, COUNTLESS TIMES CONTACTING THROUGH THERE LIVE CHAT TO PEOPLE WHO CANNOT HELP, THEN GIVEN A NUMBER TO A NOTHER AGENT, SUPRISE! CANNOT HELP.. BEEN WAITNIG FOR THEIR TECHNICAL TEMA TO CALL FOR OVER A WEEK NOW AND NOTHING.  DO NOT WASTE YOUR MONEY OR TIME WITH THEM, YES THEY MAY BE CHEAP BUT THE SERVICE IS RUBBISH..  AVOID AT ALL COST

13
Kash
iD Mobile Employee
6 months ago
M
Rookie
MarshgRookie
asked in Device & Phone Support

Two ID Phone Numbers

I have two ID numbers. One for my wife (payg - I pay the bill and have an account set up for that number). I've just bought a new phone on ID and want to set up another account to see my contract/bills/usage etc. How do I do that?

13
Kash
iD Mobile Employee
8 months ago
D
Rookie
Daisy4242Rookie
asked in Device & Phone Support

switched from three to id

Hi why can’t I make calls when out of the house and why does my phone cut out after 2 hours 

13
Kash
iD Mobile Employee
3 months ago
Robert Wang
Rookie
Robert WangRookie
asked in Device & Phone Support

Mr YW

Upgrade my plan on-line via ID Web but it comes with a new mobile no, sim and phone set. How to move my current No to the new plan with out sending the hand set back to ID?

13
Tom
iD Mobile Employee
1 year ago
S
Newbie
ShannibeanNewbie
asked in Device & Phone Support

new SIM card not working

I recently joined id mobile, I've received my new phone and new some card, successfully sent my  PAC information over ( due to complete Tuesday) but when I've put the new SIM into the phone it is not acknowledging a SIM being inserted. My old sim is recognised so the phone is not the issue. I've noticed a bubble in the chip on the new SIM. Could this be causing the issue?  I've followed the steps suggested re a new SIM not working.  

13
Kash
iD Mobile Employee
4 months ago
D
Newbie
DTxNewbie
asked in Device & Phone Support

WiFi Calling Samsung S20

WiFi Calling works very well on my phone  ..  when it is working!  Very often it just doesn't, no little symbol in the corner of the screen.   But it is activated on my phone and I have a full WiFi signal, but very little network signal.  Why is it not working? Samsung offers no help, but I have told to try flight mode (with WiFi turned back on), this makes no difference. This is extremely frustrating! 

13
Tom
iD Mobile Employee
1 year ago
O
Newbie
OliTatlowNewbie
asked in Device & Phone Support

Can't send message with ID error 0

Android phone, Galaxy A52.When trying to send a text message I’m getting “Can't send message with ID error 0” It’s happening with a new contact I just created and also with an old existing contact. Texting still works ok with some other contacts. It seems to be a bit random which ones work and which ones don’t.Is there a way to fix this please?

13
Kash
iD Mobile Employee
1 month ago
K
Newbie
KezrobbNewbie
asked in Device & Phone Support

can’t send text messages

And I can’t see how others have fixed this in the other posts. My messages only send if iMessage is available and I get a failure message every single time if not. This has been the case since I moved to the network. Can someone help please? 

13
Tom
iD Mobile Employee
11 months ago
A
Rookie
AdamlockRookie
asked in Device & Phone Support

Not receiving OTP after porting number to ID

Alright so, my old number was ported over to ID. Everything works fine, i can make and receive texts and calls perfectly fine. However, when trying to sign into PayPal, I needed to complete two-factor authentication, through the use of an OTP. I didnt recieve the OTP so i kept trying yet kept failing to recieve the text. I tried with other apps too, showing me it wasnt PayPal that was in fact playing up. I've searched the forums and seen that I may just need to wait up to 48 hours for everything to be sorted (which it has now been). Ive tried other methods such as turning off Chat Features on samsung messages and RCS but all have failed. Ive also tried taking the sim in and out, turning my phone on and off but all to my dismay it doesnt work. Any and all help would be greatly appreciated.

13
Tom
iD Mobile Employee
4 months ago
B
Newbie
brikNewbie
asked in Device & Phone Support

is there issue with Mobile data?

no mobile data. i have tried to reset the network by choosing a different network then reconnecting to ID but still no mobile data.

13
H
Newbie
1 month ago
Liam Gardner
Newbie
Liam GardnerNewbie
asked in Device & Phone Support

Voicemail keypad isn’t working

After a few issues using my voicemail abroad (namely it constantly telling me my PIN was wrong and me having to reset it everytime I got a voicemail) I'm now stuck being unable to access the voicemail inbox at all. At the point it tells me to enter my pin it is as if the keypad on my phone isn't working and it doesn't acknowledge that I'm keying anything in. I'm able to use keypads with other customer service numbers etc. It's only when I'm trying to log into my voicemail do I have this problem. I logged it with the online chat team who said they would pass it over to the 'technical team' but then I've heard nothing back. Does anybody have any ideas?

13
Kash
iD Mobile Employee
6 months ago
M
Rookie
mc4martycRookie
asked in Device & Phone Support

Slow 4G connection

About 2 weeks ago we had a major broadband outage in the area. Affecting all ISPs.Since then my 4G has been extremely slow. Ookla speed test fails to even test the speed. Can anything be looked at by ID please? 

13
M
Rookie
10 months ago
T
Newbie
TerrylorrNewbie
asked in Device & Phone Support

Complaint about service issues

I am still having service issues. Is there anyone I can actually speak to on the phone. When my internet isn’t working I have to find wifi that I can use to check the community. Please help as I am trying to work from home and the service is either not working at all or intermittent.

12
Kash
iD Mobile Employee
1 year ago
L
Newbie
Luisf1986Newbie
asked in Device & Phone Support

cant add my id mobile number to google store

Hello i'm trying to understand why cant i add my id number to my playstore to pay for apps etc whene my sim card is contract.anyone can help..even spotify states that three account is not active but i can send texts using data etc and calls.so i realy dont understand it.thanks if anyone has a answer

12
Tom
iD Mobile Employee
8 months ago
N
Civilian
NarsiliouzCivilian
asked in Device & Phone Support

SIM card do not turn on after turned off.

Hello, I have dual sim, one is my ID Mobile SIM that I turned off for a week. Now I'm trying to turn it on and it won't.I click on turnon, swipe goes green,but card does not activating.There is no error, it just stay off no matter what.I am abroad,outside of UK for 2 months now, could it be somehow related?Bills are payed, account is active, i can log in to my account, have allowances of data etc.There is no trace of reason why it wouldn't go on.I have swapped sim cards already, and it didn't changed anything…Phone is runned on Android v13. 

12
G
Newbie
11 months ago
jclark91
Newbie
jclark91Newbie
asked in Device & Phone Support

Upgraded phone - new number?

I've ordered and received a new phone as an 'upgrade' but my old contract still seems to be running and I've received a SIM card with a new number. I don't remember this happening the last time that I upgraded.  Will the number and billing be automatically transferred over or is there some action that I need to take? It's very opaque where to reach out to for help.

12
Kash
iD Mobile Employee
9 months ago
Richieb66
Newbie
Richieb66Newbie
asked in Device & Phone Support

coverage checker says one thing, the reality says another!

I’ve had my id mobile (iPhone 12) for 6 days and the last 2 I’ve been at work, where I’ve had a terrible signal.  It says 2 bars on 4g, yet won’t even open my mail app, or any others for that matter. The coverage checker says I should have a signal, but that’s not the reality. I’d like to cancel and go with another provider. I know O2 has good coverage at my work postcode as I’ve got a work mobile on their network. My work postcode is IG119XW.

12
Richieb66
Newbie
2 years ago
R
Newbie
RmcaNewbie
asked in Device & Phone Support

Need to speak to someone at ID

How do I get to speak to someone - chat bot is driving me mad.

12
Tom
iD Mobile Employee
1 month ago
Christiaan Smit
Newbie
Christiaan SmitNewbie
asked in Device & Phone Support

My mobile data stopped working 16/05/23

My mobile data stopped working out of the blue so i cant do anything if im not within wifi range i have already checked coverage and all that.All thise things are working.How do i get this fixed

12
Mohammed
iD Mobile Employee
10 months ago
Spike. kie
Rookie
Spike. kieRookie
asked in Device & Phone Support

Outage of the App

Thanks for not sending out an email about the outage. I've only come across it by accident. I've been trying to sign in all day !! As paying customers, the least you could do is advise us there is a problem! The app does not open, which I now know is an ongoing issue, but I can't get ID on the web either. I've enclosed the screen shot of my web attempt.Any idea when it will be sorted? I don't envy you, sorting it😫, but good luck 😉 

12
Spike. kie
Rookie
2 years ago
Tamkoops
Newbie
TamkoopsNewbie
asked in Device & Phone Support

help with data

I need help with my data. All of a sudden I have run out - which I have never done

12
Mohammed
iD Mobile Employee
10 months ago
N
Newbie
NairalandNewbie
asked in Device & Phone Support

Why are people able to TEXT my OLD NUMBER. CAN PHONE my NEW NUMBER but CANT TEXT IT

I was given a new phone number by ID a few months ago. Which means I DO NOT USE MY OLD NUMBER AGAIN. However, when people text me on my old phone number I get their messages on my NEW NUMBER, and when I reply to the same messages, I am replying via my OLD NUMBER. You CANT PHONE my OLD NUMBER though, but you CAN PHONE my NEW NUMBER. Its like, people are texting my OLD NUMBER but PHONING MY NEW NUMBER. A wee bit of gremlin moment here.

12
Digg3r
Novice
1 year ago
W
Newbie
wilkerukNewbie
asked in Device & Phone Support

help with APN settings

Dear all good afternoon , i need some help. just bought a router for my campervan and going to travel to Europe soon , I had a problem before of not connecting to the internet once abroad and i have been advised by the seller to fill in the APN profile  on my router HUAWEI B535-232 CAT7, can anyone please help in how to create this profile to use it abroad?those bellow are the information needed from Id mobile  1- Profile name2- APN3-User name4-Password Thanks in advance for any information. 

12
Tom
iD Mobile Employee
7 months ago
P
Newbie
paul23457Newbie
asked in Device & Phone Support

Huddersfield Network issue no data HD1

Hi, I’ve tried ID and the 3 network status tracker and get an error message for both. Can I get a service update for the above area please it’s been like this for a week? 

12
Kash
iD Mobile Employee
8 months ago
B
Newbie
BatuoNewbie
asked in Device & Phone Support

SIM replaced not working

Checked and double checked with two phones on ID. Still not working

12
Kash
iD Mobile Employee
7 months ago
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